Find cheap flights from Washington to Guatemala City

Pros: "Delayed my trip 10 hours"

Pros: "Crew very good price was good"
Cons: "After landing in Colombia(in transit) we wait for over an hour in the plane, finishing our trip in the cargo area, then we have to run to take our conection."

Pros: "Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost."

Pros: "Flight on time"
Cons: "Easy boarding"

Pros: "Can't beat all the free amenities this airline offers that the big brand airlines charge for."

Pros: "Flight attendants were great!"

Cons: "There is not even a USB available..."

Pros: "Seats were comfortable, staff pleasant, food fine and flight on time."
Cons: "Clear day, but bumpy flight."

Pros: "The counter officer was great, the service inside the airplane was amazing. Overall a great flight. I love how Kayak send you reminders about the flight status and anything related"

Pros: "Everything! Service, staff, food, amenities"

Pros: "Excellent service."
Cons: "The food was not good."

Pros: "The service is great."
Cons: "There are no vegetarian options on flight."

Pros: "No comment no comment"
Cons: "No comment"

Pros: "Good food, drinks and entertainment."
Cons: "The flight from Bogota was delayed"

Pros: "Nice Avianca flight crews and ground crews on all three flights. All flights on time. All seats had good leg room. Soft landings."
Cons: "I didn't know where I should go after Customs in Sao Paulo, Brazil. I was connecting to a domestic flight to Goiania, Brazil, so I needed to drop off my checked bag somewhere to be sent to the plane's cargo. I went to the check-in desk for Avianca, and then they pointed me to the nearby bag drop-off area, which had a 45-minute line. The time wasn't too important for me in that I made it to boarding 25 minutes before the flight--the part that would have been better would be to have on the itinerary that I go to the Avianca check-in/bag drop-off area in Terminal 2 after Customs."

Pros: "It was a 50 minute flight, so entertainment and food are irrelevant. The flight took off and landed on time and the crew was very pofessional snd efficient."
Cons: "The price - for a short distance fliht the price-tag was pretty steep."

Pros: "Food was good for complimentory airplane food, free movies TV was great!"
Cons: "Plane was extremely hot for the entire trip!"

Pros: "I happened to get the row behind first class, so there was more leg room."
Cons: "The seat I was in felt like it only had a few millimeters of cushioning and was very hard. Pretty rough for a 4+ hour flight."

Pros: "The aircraft are modern and well marinated and the flight and cabin crew are very attentive. There is meal service in all cabins!"

Pros: "There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines."
Cons: "My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it."

Pros: "On time."

Cons: "La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA"

Pros: "The food"

Pros: "they put me up in a hotel for the day"
Cons: "THEY CANCELLED THE FLIGHT WITHOUT GIVING ANY REASON. DIDN'T NOTIFY ANY PASSENGERS UNTIL THEY ARRIVED AT THE AIRPORT FOR THIS 6AM FLIGHT. NEXT FLIGHT WASN'T FOR MORE THAN 14 HOURS LATER."

Pros: "food and beverage service on such a short flight."

Pros: "Honestly, this was some of the best airplane food I've had in a long time! Thanks!"
Cons: "The entertainment system on the plane wasn't working. Not a big deal to me, but still, it's nice to have it."

Pros: "The food was decent"
Cons: "Forced to watch only 1 movie for the crew, and the seats eere not as comfortabale"

Pros: "Being from the US, airline customer service has really gone down hill. Avianca employees were so helpful, efficient and corteous. They even gave us breakfast on a 45 minute flight!"

Cons: "My passport was not due to expire for the NEXT 4 months AFTER my come back day The lady from Avianca didn't let me board due to my passport expiring 4 months after my return day. I had to pay for a 24 hours expedite / rush passport. ALSO, once I got my new passport (17 hours later) I was told that I had to pay $170 penalty for moving my departure day and $680 because I had to adjust to the new ticket price. At that point I decide to buy a new ticket with a different airline. AVIANCA SUCKS!!! They are NOT very accommodating at all. Will not recommend this agency and I WILL NEVER ever again will use their service."

Cons: "Got an email saying my flight time was pushed back 2 hours, flying from Flores to Guatemala City. This meant that I would not make it to Guatemala City in time to catch my flight back to the U.S. As a result I had to cancel that flight and forefeit over $300, AND I had to forfeit the $120 I paid to Avianca. So, Avianca just randomly decides to significantly change flight times and it costs me over $400, AND without a way home. The submission to consider even a partial refund was rejected in a matter of days. This is the worst airline ever and you should never ever rely on a flight with them."

Pros: "Comfortable"

Pros: "To do the right maintenance to the plane because I couldn't use the earphones. The plug of the previous earphones was broken and a piece of it was inside the hole."
Cons: "Lack of supervision, because I had: (i) long delays to receive my bags with not explanation at the begining. Later on the "supervisor" told us that some of the bags were left on the road and we had to wait until a belt was available and (ii) in the maintenance of the plane in regards with the seat equipment."

Cons: "I can not request upgrade for my wife, because we had different code locators. I bought my ticket after my wife. I dicided to request a downgrade."

Pros: "The trip in general was great!"
Cons: "Getting the bags too way too long ; after a long flight, will be nice to get out of the airport faster."

Pros: "Exelent"

Pros: "Everything, on time. Attendance flight customer service"
Cons: "No comments"

Cons: "Bad customer service when dealing with the issue."

Pros: "Although the flight I'm reviewing is short I've flown with Avianca several times and I've never had a problem with them or their service. New fleet so it's more comfortable than average."
Cons: "Nothing to say here."

Pros: "The service was good, the employees were so polite and helpful."

Pros: "- Service is excellent, better than any other north american airline, Latinamerican airlines do really care about their passangers"

Pros: "My best experience so far"

Cons: "There was a large couple that boarded the plane at the last moment, the flight attendant escorted them to their seats which was right next to me. I got up so they could sit down and they covered half of my seat. The flight attendant saw this but still told me to sit back down. I tried to explain to him that the lady was sitting on top of my seatbelt and halfway on my seat. I was told again to sit down. Trying not to cause a problem I just tried to sit down. My entire right side was in Constant contact with her entire left side of her body. Once we got started taxing the flight attendant walk by I stopped him and explain to him there's no way I could do the entire flight sitting like this. Luckily there was an extra seat that he was able to move me too. My issue is I do not understand how this was not prevented so that it would not be an issue. There were plenty of seats available they could have told her and her husband who were both very large they had to buy two seats. Or there was business-class seats available that they could've been put in."

Pros: "on time, personal tv screens, nice crew, served food and drinks in a timely fashion-- absolutely nothing bad to say about this flight."

Pros: "Service was very good"

Pros: "Nothing. There is nothing to like about Avianca."
Cons: "The flight was overbooked as they always oversale all their flights. The people of the counter tried to blame it on my for not pre-booking online! I've traveled all over the world, and never heard an excuse as lame as the one provided by the Avianca staff. If i buy a ticket, they need to provide the service, and not condition it to the online pre booking process. A lousy experience, looking forward to never use Avianca again."

Pros: "Crew was nice"
Cons: "Small plain and no snack or any entertainment for those that get stressed."

Pros: "Everything was great"
Cons: "Need a vegetarian option for meals"

Pros: "Los espacios amplios en asientos y el entretenimiento moderno."

Pros: "The flight was great! Very accommodating to ones needs."

Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."

Pros: "I like being able to charge my devices"
Cons: "Better movies"

Pros: "Yes the crew was amazing"

Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"

Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"

Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"

Pros: "Arrived"
Cons: "Delta changed our seat assignment and our seats sucked"

Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"

Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."

Cons: "No food"

Cons: "No food"

Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."

Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."

Pros: "very friendly crew"

Cons: "Delayed flight"

Pros: "Free movies"
Cons: "N/A"

Cons: "Crew wasn’t very friendly"

Pros: "Nothing"
Cons: "Everything fuckin sucks"

Pros: "The in-flight movie was very much appreciated."

Pros: "Good in general."

Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"

Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"

Pros: "Short flight"
Cons: "Loud"

Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"

Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"

Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."

Pros: "Quick service - uneventful."

Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"

Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."

Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."

Pros: "Excellent service, God flight"

Pros: "The seats were very comfortable. The snacks and sandwich were good. The staff was very friendly, helpful and nice."
Cons: "We were unable to connect to the airplane WiFi, so we couldn't enjoy the onboard entertainment. The plane was not as clean as we would like it to be. There was old food under my seat."

Pros: "Customer services"

Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."

Pros: "Delta fo"

Pros: "NONE"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."

Pros: "Great service very courteous crew. Smooth takeoff and landing."
Cons: "Nothing"

Pros: "Crew was good."
Cons: "Plane was late"

Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""

Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."

Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."

Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"

Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."

Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."

Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."

Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."

Pros: "Not much"
Cons: "Delays"

Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."

Pros: "People crowd the boarding area like it was the last flight out of hell. Delta needs a saner way of doing business."

Pros: "I could have flown United direct for about the same price - but chose to fly Delta via Atlanta because, well, it's DELTA. Delta's first class is really first class - it's more than just a bigger seat .... the staff from the counter to the cabin crew all treat you like you're a valued first class customer. The experience of flying today is mostly like being shoved into a subway train in Japan with no genuine gratitude for my patronage. Not with Delta - they really do go above and beyond and it is not lost on me."

Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."

Cons: "Customers Service: I had an issue with the baggage (it was broken) and they say that is an normal process."

Pros: "nothing"
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"

Cons: "I was promised an emergency exit seat and... I got the row after the exit row... most annoying."

Cons: "No private enterteinment"

Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."

Cons: "The food choices are limited foe vegans."

Pros: "The call center was not accured The fligh atendent did'nt pay any attention"

Pros: "The flight was on time, seats were comfortable, service on the airline was great."
Cons: "I am a little upset that you do not offer vegetarian options on the airline. My husband does not eat meat and he was not offered an alternative. Please offer an alternative for those that do not eat meat, I promise, you will have happier customers. Thank you, Daniela"

Pros: "Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly."
Cons: "The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me."

Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"

Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"

Pros: "Even though it was a short flight, the crew pampered us with free food and drink. They were pleasant, jovial, and fun."
Cons: "There was nothing I didn't like."

Cons: "No explanation was given"

Cons: "The movies were boring"

Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."

Pros: "Nicest crew! Makes me never want to fly an US airline again."

Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."

Pros: "The service in first class"

Pros: "everything was great :)"
Cons: "none,"

Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."

Cons: "10 hr delay in San José. A nightmare!"

Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."

Pros: "good service"
Cons: "nothing"

Pros: "The crew was very helpful and friendly."

Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."

Cons: "Copa charged me for luggage on the way back that didn't charge me on the way to. They told me it was a mistake, they should have charged me, but it was YOUR MISTAKE, not mine. I wouldn't have take it if I had to pay. Customer service was AWFUL. Stick to your mistakes, value your customers."

Pros: "- nice staff - food on the plane"

Cons: "Bad food"

Pros: "The food."
Cons: "It was delayed, they did't give us any compensation, they didn't provide updates, I came so late to Guatemala."

Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."

Pros: "Same as above."
Cons: "Same as above."

Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"

Pros: "Attentive crew members."

Pros: "Food"
Cons: "No on board entertainment"

Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."

Cons: "I was unable to travel with three suitcases, despite the fact that I was willing to pay for the third bag. I had to put some of my stuff in another bag and was charged overweight. What infuriates me is the fact that at no point of the web check in process I was warned about this. No warning, no email, nothing. I am never using Copa Airlines again and I am warning everyone I know not to use this third-rate airline ever!"

Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."

Pros: "Wifi"

Pros: "El entretenimiento y la atención de la tripulación"
Cons: "El abordaje debería hacerse de atrás hacia adelante, ya que es incómodo para los que estamos en lis asientos delanteros del pasillo cuando pasan los viajeros con carteras o maletas grandes También me gustaría que este cuestionario fuera en español"

Pros: "Plane was very new and clean. Love the individual TV units on the back of chairs"

Pros: "Their efficiency and courtesy. And they handled our travelling with two cats with real professionalism."
Cons: "All was good!"

Cons: "I had a conection of 1 hour in panama and missed it because i dont know which guy you thinking am I and your employes taken me to a room and had to wait more 8 hours in the airport because of thier stuped thinking and i told them i have a flight and im just for connection there. In the start your employ spoke that its possible i pay for new ticket and thats because his fault and i run all the airport 2 times because he didnt checked that the gate changed thats iresponsble on the mind and freak me out there and i didnt get nothing more.... even no vuocher for food or something like this... I hope you do something like this because no one need to pass what i passed"

Pros: "Great crew, service"
Cons: "No pillow provided, gate switched at last minute"

Pros: "Pontualidade."
Cons: "Nada a reparar."

Pros: "They have tv screens and like a mini Netflix with a decent variety of movies"

Pros: "Everything about the airline"

Cons: "Again United plane so was fine."

Pros: "One the way there it was good. But I had a horrible experience coming back. The plane was cancel after waiting 8 hours at the airport in Costa Rica, and I was sent to a hotel with no hot water to shower,and my luggage did not arrive until the next day and it was broken."

Pros: "Crew was fine."
Cons: "Food could be better, but then again, we should have low expectations from all airplane food (regardless of carrier). Boarded about 10-15 minutes late so our take off was about 30 minutes late."

Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"

Pros: "It got me to my destination safely."
Cons: "Very abrupt service. Not much room."

Pros: "Crew was nice and comfort was okay."
Cons: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."

Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"

Cons: "They already know they will have a delay but they don’t act before happen"

Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"

Pros: "comfortable"
Cons: "boarding delay, we must arrived at 13:48hrs, but our flight return to miami due to problems in navigation, we have to await at airport and arrived at Guatemala at 18:30hrs."

Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."

Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."

Pros: "The crew was friendly. The airline brought out some snacks for the passengers after an hour or so."
Cons: "There was a mechanical failure. We all had to deplane. The flight was delayed longer than the travel time to the destination."

Cons: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."

Cons: "There was a delay on the departure"

Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"

Cons: "It was very hot on the plane."

Cons: "Speaker volume was too high."

Cons: "N/A"

Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."

Cons: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"

Cons: "Too bad you paid$$$$ and they give you pretzels"

Pros: "Everything in order and on time."
Cons: "-"

Cons: "Small, cramped seating"

Pros: "The flight was on time"
Cons: "Tiny bathrooms"

Pros: "The flight crew was very friendly"
Cons: "I wish the flight was longer. :)"

Cons: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."

Cons: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."

Pros: "would never have made my connection"
Cons: "late"

Pros: "AA staff in Guatemala are great, everything else about AA is bellow any other airline, definitely the worst airline."
Cons: "AA is the worst airline in everything, but worst of all is the AA staff attitude in Miami airport, AA staff in Guatemala are great."

Pros: "Nothing, American Airlines is the worst major airline now."
Cons: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."

Cons: "Poor seating and lost my bag."

Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"

Pros: "Right on time."
Cons: "I wish more food"

Pros: "Crew were pleasant Arrived safely"
Cons: "Seats are way too cramped especially for my broad shoulders. Beverage service was minimal"

Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"

Cons: "No screens in each seat."

Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."

Cons: "Seat in front of me was broken in the reclined position so I had no leg room."

Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."

Cons: "Plane had no Per-seat entertainment system."

Pros: "Biscoff!"
Cons: "lack of ent. options"

Pros: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Cons: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."

Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"

Pros: "Flight got to gate 15 earlier than scheduled."
Cons: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."

Cons: "Old Equipment"

Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."

Pros: "The plane was really nice."
Cons: "The food was not good."

Pros: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Cons: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."

Pros: "Nothing"
Cons: "Poor customer service and late departures."

Cons: "Each flight delayed at least an hour"

Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"

Cons: "no food"

Pros: "empty"
Cons: "food"

Pros: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Cons: "Food not satisfied or accompanying with ex food because portion was to small"

Pros: "The flight was smooth and staff was courteous."

Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."

Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."

Cons: "Never made it to destination"

Pros: "Staff"
Cons: "Poor WiFi. Poor video. Very small seating"

Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "N/A"

Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."

Pros: "NOTHING"
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"

Pros: "no problems on flight. complimentary wine."
Cons: "seats bit tight for international flight. why do I have to pay more for more leg room"

Pros: "An old 777 , dirty and the food was horrible."

Pros: "I lie the variety of movies available."
Cons: "Nothing to not like. Flight landed earlier than scheduled."

Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."

Pros: "Smooth flight."
Cons: "There was loud man behind me (laughed INCREDIBLY loud) The crew knew him so they did not say anything to him."

Cons: "We requested Asian vegetarian meal but messed up. That was very pain."

Pros: "Food during a 2-hour flight compared to what United provided in a 7 or 8 hour flight"
Cons: "I am a like-all man unless misbehaved"

Cons: "Leg room is atrocious. Delayed an hour because of maintenance."

Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."

Pros: "The flight left on time"
Cons: "Baggage fees were very high for an extra bag. Service on the flight was overall ok. Boarding was slow and a little annoying. Gate agents were rude"

Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."

Pros: "Attendants were kind and helpful The food and drink provisions were good"
Cons: "A small problem with my seat back screen"

Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."

Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."

Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."

Pros: "Earlier than scheduled. Enough space."

Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."

Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."

Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."

Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."

Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."

Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."

Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."

Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"

Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"

Cons: "Good very poor Crew no interest to service, asked for landing immigration card, crew just answer haven't you got it? Then walk away"

Cons: "Old plane and was not clean."

Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."

Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"

Pros: "The flight itself was great. Good movies, professional crew."
Cons: "The whole seating process was a nightmare. They didn't assign seats and when I tried to call first they said wait until 24 hours in advance or pay $100 THEN when I tried to check in 24 hours in advance they wouldn't assign seats bc the first leg was operated by United. They then said United couldn't assign seats at check in - only at the gate AND THEN the said they couldn't assign seats for our second leg because it was operated by Luftansa. It was ridiculous added stress on our honeymoon and my husbands first cross Atlantic trip. Made me never want to fly Luftansa/United transatlantic again (and I have been a milageplus card holder so that's saying something)"

Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."

Cons: "Paid extra for economy plus and still was too uncomfortable to sleep."

Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."

Pros: "Great flight"

Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"

Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"

Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."

Cons: "Touch screen broken on TV. I couldn't watch the films I wanted to watch."

Pros: "Food was pretty tasty and entertainment worked well."
Cons: "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."

Pros: "Meals, for a coach ticket, were surprisingly good."