Daily cleaning, installation of cabin HEPA filters on flights from Washington to Florence
Italy has restricted most foreign nationals into the country until at least March 5, with the exception of nationals and residents of the EU, the Schengen area, Andorra, Monaco, San Marino, Vatican City, travelers with a long-term residence permit or a long term "D" visa issued by Switzerland or an EEA Member State.
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Until April 6, Italy has suspended all direct flights to and from the UK. Anyone who has been in the UK in the previous 14 days will not be permitted entry into Italy. With the exception of nationals, residents, or those with essential reasons including urgent work, health needs or study requirements. The reason for travel must be declared in writing (by the passenger using the self-declaration).
A ban on air traffic and on entry into Italy for anyone traveling from Brazil or who has stayed in/transited through Brazil in the 14 days preceding entry into Italy. There are currently no exceptions.
A ban on air traffic and on entry into Italy for anyone traveling from Austria or who has stayed in/transited through Austria for more than 12 hours in the 14 days preceding entry into Italy. There are currently no exceptions
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Travelers must present a negative molecular or antigenic test result issued within 48 hours prior entering Italy. Traveler arriving from Vatican City and San Marino are exempt from presenting a COVID-19 test result.
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Regional governments in Italy may also impose restrictions on travelers from certain foreign countries, and travelers intending to travel or return to Italy are advised to check whether any new provisions have been introduced by their region of destination.
Travelers arriving from EU countries without a negative molecular or antigenic test result issued within 48 hours prior entering Italy are subject to temporary isolation and health surveillance.
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All other info
Italy has extended the ban on non-essential travel between its regions until March 27.
There are currently 1,563 active cases of COVID-19 diagnosed in IT and 1,311 deaths as of Apr 13 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 30m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($330) and Iberia ($388), and the lowest round-trip tickets have been found on TAP AIR PORTUGAL ($410) and Multiple Airlines ($511).
From Washington to Florence, Friday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Florence back to Washington , the best deals are generally found on Friday, with Tuesday being the most expensive.
When flying out of Washington you will be using one of these airports: Washington Reagan-National or Washington Dulles Intl. You will be landing at Florence Peretola, also known as Florence Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Washington to Florence.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Florence from Washington is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Florence with an airline and back to Washington with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Florence from Washington up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good."
Cons: "The offer of wine. The wifi options."
Pros: "The service and food were good."
Cons: "As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat."
Pros: "About as good as they come."
Pros: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Cons: "The food was mediocre and the selection of movies was very limited."
Pros: "Crew was particularly lively and friendly. The chocolates were awesome"
Cons: "No entertainment throughout"
Pros: "plane was clean"
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "It was fine - overall pleasant/nothing."
Cons: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Pros: "The crew was polite and we arrived safely."
Cons: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Pros: "The crew was friendly and polite."
Cons: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."
Pros: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Pros: "Spacious seats"
Cons: "Bag check process"
Pros: "787 is an excellent plane and I could sleep a little"
Cons: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Cons: "Outdated plane."
Pros: "Flight was on time"
Cons: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Pros: "Excellent crew, shiny disposition"
Cons: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Pros: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Cons: "We've got no complaints."
Cons: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Cons: "No Wi-Fi on board."
Pros: "Professional polite crew."
Cons: "Seats too SMALL Food not eatable"
Pros: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Cons: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."
Pros: "The courteous and helpful crew. The food and snacks."
Cons: "The cramped seats and the poor leg room."
Pros: "Very comfortable seats for coach, good service."
Cons: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Pros: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Pros: "So far so good."
Pros: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Cons: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"
Pros: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Cons: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Cons: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Pros: "Crew was very friendly and efiicient."
Cons: "Only negative was not related to the flight. I had a difficult time on the website getting checked in ahead of time."
Pros: "That I was going to Florence."
Cons: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Pros: "Everything went smoothly on our flight from Naples to Zurich. The flight attendants made all the difference. We would fly Swiss Air again."
Pros: "Loved the entertainment options, and pretty Good food!"
Pros: "it was clean and usually service is good on Swiss Air"
Cons: "it was freezing on the flight and the food was mediocre"
Cons: "They didn't let me on the flight because I'm disabled pure discrimination"
Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Pros: "large variety of content"
Cons: "system didn't work the whole flight on 2 seats"
Pros: "The entertainment system"
Cons: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Pros: "Direct flight"
Cons: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"
Pros: "Crew was friendly and made a bad situation as comfortable as possible."
Cons: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."
Pros: "Courteous crew, good food."
Cons: "The beer selection could use some work."
Pros: "Boarding was fast and easy. The crew was also very sweet."
Cons: "We had to pay for our food, even water, if we wanted something. Board"
Pros: "Overall service was excellent and staff was courteous and helpful."
Pros: "Flight was delayed due to weather which of course is out of their control. Helpful staff that kept us I formed."
Cons: "Having to be shuttled to the airplane from the gate. Not bad, just something I am not used to. There was no entertainment as it was only a 50 minute flight. This crew really had no personality at all. Quite robotic. Again, efficient but lacking in sparkle."
Pros: "Seating and layout was very good. True lie flat seats in business class are a "must have" these days and the Airbus airplane interior was a very good one."
Cons: "Snacks need some variety"
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Cons: "Great flight all around."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Cons: "Stop being LATE!!!!"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Cons: "Better ? Impossible!"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "Arrive early. On time departure."
Cons: "My row 34 D did not have entertainment - had to move to another seat and row."
Pros: "Baggage came quickly. Flight was on time."
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Cons: "Delayed flight"
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "Good in general."
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Cons: "The plane was cramped"
Cons: "Food poor going to Munich , legroom poor."
Cons: "better accommodation of passangers"
Pros: "Everything except the checking in process"
Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."
Cons: "You canceled my trip"
Pros: "The boarding process was well organized and fast."
Cons: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Cons: "2 hours Delayed and operated by United ..."
Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."
Cons: "The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified."
Cons: "We were unable to fly this trip."
Pros: "The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful."
Cons: "My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!"
Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"
Cons: "A bass blasting private event at the airport near Lufthansa gate"
Pros: "new clean aircraft."
Cons: "no breakfast."
Pros: "On time"
Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."
Cons: "I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another"
Pros: "I'm so glad with all workers in the plane, excellent !!!"
Pros: "They were nice"
Cons: "They were good"
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Better then United airline"
Cons: "Everything was awesome"
Cons: "Lost my luggage ., not happy"
Cons: "Need free WiFi on international flights"
Cons: "bad weather, not your fault"
Cons: "A man sitting behind me probably took off his shoes and it was just terrible to smell his stinky feet..."
Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Cons: "When the lufthanza gate agents saw us running to catch the flight they ran into the jetway to avoid us instead of holding the plane. We waited for 5 minutes and watched the plane back out from the jetway. Their ignorance and 5 minutes caused us to miss the wedding we were flying to Italy to attend. Ridiculous!"
Pros: "Crew was good"
Cons: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."
Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "Lufthansa always does an excellent job."
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Cons: "It was too cold on the plane."
Pros: "The food and the entertainment were excellent, staff also worked very well, and the airplane appeared well cleaned and maintained"
Cons: "The economy seats are too close to each other to be comfortable for extended periods of time (back to front ways - side space is reasonable)."
Cons: "I will never fly Lufthansa again anywhere"
Pros: "On time!!!!"
Pros: "I enjoyed the attentiveness of the staff"
Cons: "No issues."
Pros: "Nothing to like since it was cancelled"
Cons: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."
Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Pros: "Plane0was on time and they served us a very tasty sandwich."
Pros: "Everything is great. The airplane, staff, and their terminal at the airport"
Cons: "I can't find anything bad about me experience with Lufthansa."
Pros: "fast and friendly checkin, fast boarding, easy transmit"
Pros: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Cons: "Food could have been better"
Cons: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Pros: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Cons: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Pros: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Cons: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Cons: "Boarding crew was nasty will never fly with you guys again"
Pros: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Pros: "Generally very pleasant flight"
Cons: "No complaints"
Pros: "The boarding process was short and quick. Entertainment choices were excellent."
Cons: "I was hoping for a more traditional Austrian meal but the food was just fine."
Pros: "Flight on time, and luggage was at destination. Crew OK"
Cons: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pros: "Efficient boarding, friendly crew, easy flight, on time arrival"
Pros: "All flights were on schedule"
Cons: "No place to put my feet. No foot room"
Pros: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pros: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pros: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Cons: "This was a great flying experience."
Pros: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Cons: "All was great."
Pros: "Highly efficient transfer (45 minutes between flights)"
Cons: "too short a time to transfer between flights as a very long distance between gates,"
Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Pros: "The service was superb!"
Cons: "The flight was too short."
Cons: "May bags didn't make the transfer and were sent on to me the following day."
Pros: "Arriving alive. Attentive service was a nice bonus."
Cons: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Cons: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Pros: "On time departure, friendly staff"
Cons: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Pros: "The service. Very attentive staff."
Cons: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Pros: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Cons: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Pros: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Pros: "easy boarding"
Cons: "bad seating. you previously provided a comfort kit but discontinued it."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Cons: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Pros: "The venue was overall ok"
Pros: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Cons: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Pros: "All flight members were servicing very pleasantly"
Pros: "The crew were very nice"
Cons: "Toilets could be cleaned more often"
Cons: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Cons: "I luked the atmosphire and the silence ."
Pros: "Their first class looked very comfy"
Pros: "everything on time, good selection of movies"
Cons: "the food....pretty bad"
Pros: "Never again with KAYAK. Sorry."
Pros: "Wonderful experience"
Pros: "Everything went well other than what was served for breakfast."
Cons: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Pros: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Cons: "Seats in economy class were crammed with next to no leg room"
Pros: "Exiting the aircraft."
Cons: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Pros: "Free food, entertainment and wasnt full"
Cons: "Normal airline food.... what can you do I paid more in taxes and fees than the ticket. Seems wrong"
Pros: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."
Pros: "Crew.. single person was okay. Overall company operation plus late flight was poor"
Cons: "Luggage handling could be better. Flight on schedule will be good."
Pros: "Flight attendants"
Cons: "Free water please!"
Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Pros: "Crew was great"
Pros: "Staff was friendly and responsive."
Cons: "USB slot that works and also headphone jack that works. Warm food will be appreciated"
Cons: "We left Baltimore an hour and a half late and missed our connecting flight to Paris."
Pros: "Check-in at BWI could not have been nice/more courteous. Great flight and crew!"
Cons: "We love this BA flight out of BWI."
Pros: "The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians."
Cons: "I have no complaints about this flight."
Pros: "British airways and the customer service"
Cons: "The fact that I was use inbooked a premium economy ticket on Kayak and when I got there it was an economy ticket."
Pros: "Lovely wide windows!"
Cons: "Surprised at check in with a $60 fee for my one and only checked bag for a 2 week trip. Felt robbed. Seats very close together on flight. Sore knees."
Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Pros: "Safe flight"
Cons: "Just wanted a glass of coca cola."
Pros: "The crew was great and made the flight comfortable and easy! They brought drinks as needed, free of charge, movies and headphones were provided, and the flight arrived ahead of schedule in London! A wonderful experience! Would absolutely fly again and was so pleased to find the deal on kayak!!!!"
Pros: "Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection."
Cons: "The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!"
Cons: "First flight cancelled. Customer service hung up first time. Almost 2 hours on hold to reschedule"
Pros: "Enough said"
Pros: "The new Dreamliner made for the smoothest, quietest flight I've ever taken."
Pros: "It was efficient and on time"
Cons: "British air is not what ir used to be. It is no longer high caliber flying. The attendant were not impeccable a it once were. The plane was not grand as o expected. Just average like any other airline"
Cons: "Cramped seating with no leg room and dinner was barely edible."
Cons: "Seat space too cramped"
Pros: "Spacious. Great movies. Funny safety instructions."
Cons: "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
Pros: "Sitting in exist row with leg room"
Cons: "Seats are small, not enough elbow space. Movie selection was bad."
Pros: "The crew was very polite and friendly, making this 7-hour flight enjoyable."
Cons: "There was nothing I disliked."
Pros: "Free wine and drinks with dinner"
Cons: "Flight was delayed for two hours. One hour on the tarmac. Missed the connecting flight to Munich and even though there were two flights BA could have booked us on while in the air they did not. We had to stand in a long queue 1.5 hrs to change our flight to the last one out and arrived at 10pm instead of 2pm. Also, the dreamliner Economy seating is a nightmare. Sardines thats what passengers are to BA. Never again."
Pros: "Safe, comfort, reliable"
Cons: "Food was NOT good at all. Go with theBeef & Potatoes"
Pros: "Crew was hospitable"
Cons: "Headphone jack in seat arm was inoperable . Seats were so cramped a fellow passenger who was taller seated on the aisle was moved."
Pros: "The food was fine, and there was plenty of it. The movie selection was good."
Cons: "The crew turned the lights out when we took off, then when everyone was asleep they turned them on and served dinner, at like 10-1030 pm... Way too late to be eating. Then they turned the lights off, then on again for drinks, then off then on again for a breakfast snack, then off then on again for more drinks. Just pick one, on or off please."
Cons: "The British airline flight was operated by american airline and someone who handled her bag stole everything. We purchased prior to the flight. 2 pairs of sneakers a gift spoon for our grandson and other items not mentioned. Then they put her bag on another flight which made her wait for 1.5 hours in Madrid for her bag. Your handlers ruined our trip.How can you allow thieves to do this especially with TSA supposedly there monitoring it? I want a claim form sent to me ASAP so I can recover my goods. A notice was not placed inside, stating it was checked."
Pros: "I like the friendliness of the crew. They were always pleasant and accommodating. The hot meals were good."
Cons: "I didn't like the cramped spaces, especially when the person in front of me would put their seat back. It was hard to get in and out if you needed to use the restrooms and to eat with your food on the tray table ."
Pros: "I like everything the service provided by the crew and the airplane"
Cons: "For the second London trip in a row, my return flight to BWI was cancelled. Not weather, not equipment, just cancelled."
Pros: "Entertainment selection was above average, curried chicken dinner was good too!"
Cons: "They lost our suitcase full of outdoor gear (boots, coats, underwear, socks and thermals) days before we head to the inside of the arctic circle on an anniversary trip. Pretty upsetting to say the least"
Pros: "Crew was friendly and helpful."
Cons: "We learned the connecting flight from BWI TO PHL was canceled when we tried to pull boarding passes.This started a five hour panic for our party of four which was a leisure travel nail biter. We lost a day, flew into JFK and had to make other arrangements to avoid canceling our trip."
Pros: "Overall good experience for short flight - entertainment and breakfast not included."
Pros: "We were given a snack & drinks. You checked my 2nd bag free which was FABULOUS so I didn't have to deal with gate checking when you asked for us to do that."
Cons: "Was seated in bulkhead & the media screen wouldn't stay facing me. What a pain. Ended up unable to watch it without holding it in place. Seat cushion was very flat & uncomfortable; head rest of poor design did not allow sleep."
Pros: "Overall all was excellent. The only is the sear do not have enough leg room. Particularly if the person in front of you put the seat all the way back. Would prefer a flight from Baltimore to Madrid."
Cons: "Seating was to close"
Cons: "Flight from London to Baltimore attendant stood in the back talking and laughing ignoring my call button. Waited 20 min before someone came so I could get water for my daughter. Flight attendant who responded was very rude."
Pros: "The crew inside the plane was amazing"
Cons: "As soon as i got to the check in window i was informed my flight was delayed and I had planned everything to be on time and since my flight was one hour late it kind messed things up a little bit. It seems that british airlines had a delay on purpose just to have a full flight, i wanted to change seats im a skinny guy and i was seated between TWO BIG people my elbows had to be tucked in all the time"
Cons: "air stewardess was very rude unecessarily"
Cons: "My flight from BWI-JFK was cancelled due to weather related issues and was rebooked to BWI-MIA-MAD, 5 hours late from my original departure and without providing any meal voucher despite asking from the agent. BWI-MIA flight was delayed due to air traffic clearance from the thunderstorm and almost missed my connection MIA-MAD by few minutes. Upon arrival in MAD, my baggage didn't make the connection and had to wait for 3 days before my baggage arrived"
Pros: "Customer service."
Cons: "Embracardo plane is small."
Pros: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."
Cons: "There is not enough space to sit. It is insulting to be squeezed into such a small amount of space, particularly on such a long flight."
Pros: "I liked everything! Free drinks, movies on demand on the seat-back screen on the seat in front of you... comfortable seats. I would definitely fly BA again!! (The American Airlines return flight was a bit less desirable in all categories. Comparatively, BA was awesome!)."
Cons: "Not a thing!"
Pros: "Quiet and peaceful."
Pros: "On time, no issues, friendly staff"
Cons: "Freezing, air cond blowing cold air the whole time"
Pros: "Nothing in particularly"
Cons: "Disorganised boarding, people standing to find a seat, upgrades being handed out on a whim. Meal service poor."
Pros: "Food and entertainment were great"
Cons: "Crew started out way too smarmy. First half hour of flight was nearly continuous, repetitive stream of innocuous announcements. After that, the general mood from the crew was snotty. One male attendant in particular was grouchy and touchy, physically grabbing tables and seats and repositioning the passengers for landing. Another wider attendant seemed to make it a personal vendetta to barrel into anyone who dared extend a shoulder into "her" aisle. During last two hours of flight, the cabin temperature soared into the high 80s (I blame the grouchy attendant), which was made worse because that model of plane didn't have personal air vents."
Airlines flying from Washington to Florence have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Florence
Masks required on board, masks provided on flights from Washington to Florence
Social distancing seating
Middle seats unavailable to book on flights from Washington to Florence
Testing for antibodies, testing for symptoms for flights from Washington to Florence
Waiving of change fees. Search flexible flights from Washington to Florence