Considering I got bumped off of a direct flight and sent to Dallas on American Airlines and had to pay $30 for checking my luggage when if I had not been bumped off of Alaska I as a Alaska Visa card holder would not have had that charge. Would like to know if you will reimburse me this fee. In addition instead of having my direct flight Dulles to Seattle of 51/2 to 6 hrs I spent 10 hours flying to Dallas and then Seattle. Do you think that makes this 82 years old lady happy? No! Sincerely, E Ann Buchanan
Bathrooms were a little dirty and could have been kept up better with all the people using it. They did check our carry on for free since the flight was full and we were checking bags anyways, so that was nice. Pilot was great and the trip was less time than originally anticipated.
Already 15 minutes late and then horrible experience after landing. Another plane was occupying gate and then mechanical problems with the gate. It really put us behind
Free Wi-Fi would have been better
Cons: "Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone."
Pros: "Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can."
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "Smooth flight, easy on and off."
Cons: "Staff could have paid a little more attention to what the were doing. Asked 3 times for apple juice and got orange juice. By time I realized what he had given me, he was gone ☹️"
Cons: "My 3 suitcases were missing"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Pros: "Lots of entertainment options"
Cons: "Need a snack on a six-hour flight. Also, didn't receive drink service until a couple of hours in and was only served about 1/4 cup worth of soda. Disappointing"
Pros: "Short boarding, extra seat, arrived early"
Pros: "Modernized flight, no delays, military member service"
Pros: "On time and the flight crew kept everyone well in formed."
Cons: "The plane was too hot...way too hot...for most of the flight. The cabin crew was very polite but not very attentive. It took forever just to get a glass of water...plain water."
Pros: "The lady WHO assisted US at the Alaska Airline kiosk was very Helpful, she made IT easier for US to check in. There were a lot OF AirPort employers assisting us Go thru the scanners, IT was a breeze, IAD was very relaxingThank you very much"
Pros: "Crew was fine. Plane was fine. Boarding was okay, but late. They did give us an upgrade in seating on a flight to Salt Lske since they were late arriving at Seattle. The"
Cons: "Sat on ground for over an hour at Dulles A luggage problem wad the rationale. They was some inclement weather, but they knew it was coming and should have been prepared. Upon our late arrival at Seattle there was no one to direct or expedite our attempt to make our connection. There was no attempt to help us make our connection. Instead of arriving Helena at 3 pm., it was midnight."
Pros: "Flight attendants were great. Sat in an exit row with lots of leg room"
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "Bathrooms were relatively clean"
Cons: "Crew was rude and very unhelpful. Made smart little comments to many passengers."
Cons: "Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place."
Pros: "Smooth no delay"
Pros: "Very friendly crew. On time flight. New airplanes. Free movies."
Cons: "Please provide more meal options available for purchse."
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "Comfortable seating, tv screens in seat backs."
Cons: "Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1."
Pros: "Good leg room for the seat I selected. Crew was nice."
Cons: "On time for boarding, but over an hour late taking off."
Pros: "Great plane. Nice to still have free entertainment to watch!"
Cons: "No complaints"
Pros: "The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats"
Cons: "The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags."
Pros: "Not a lot"
Cons: "The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers"
Pros: "Even the baggage was excellent. My bag was on the belt before I got there"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "I like that we got in an hour before we originally planned"
Pros: "Very Friendly staff"
Cons: "unable to manage the reservation and select seats to put the 2 of us togehter"
Pros: "I’m an anxious flyer and flight wS smooth"
Pros: "Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi ."
Cons: "Everything was great"
Cons: "The new TV program choices. I miss the Direct TV live program choices. It made the flights go so much faster! The few episode choices was a huge disappointment. This was one of the things that made Virgin America flights special!"
Pros: "Good service"
Cons: "Biscuits kind of gross. Could have skipped water service"
Pros: "- Assigned Seats - Comfortable Leather Seats - Electronic & USB Plugins in the Seat Backs - Free Text Messaging & Movies - Fast, friendly checkin - On Time, Smooth Flight"
Cons: "- Snacks were not conducive to accommodating for food allergies (i.e. wheat free) Just a Bischoff cookie. - Wi-Fi was available but pricy - Food was average"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Spacios seats and overhead bins. Staff is attentive and nice."
Cons: "Rough take off, but im sure its weather dependent since th weather weather was pretty sporadic."
Pros: "I would like to possibly see some better food options maybe for people who can not consume dairy. With the many different cheese platters, I was very uninterested. I had an early flight and thought I'd be able to eat something with a sort of substance. I was quite disappointed, I guess I'll have to be the annoying customer who brings chipotle on the plane next time."
Pros: "On time."
Cons: "Had to walk a l o n g distance from gate to board the plane. Uncomfortable seats."
Pros: "This trip was my first experience flying Alaska Airlines. I was very impressed with friendly staff, on time performance and being a tall person, the roominess of the cabin on all flights. I will fly them again."
Cons: "we switched seats and they charged us 127$ dollars and the seats were the same as every seat, and we didn't even get offered a beverage. so what exactly did I pay for? I demand a refund."
Pros: "Good service. Good food options. Reliable flight. Easy check in & quick baggage pick up. Thx."
Cons: "Too much heat on flight."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Pros: "The crew was great. Honestly, they remembered my face and greeted me when I saw them that night in the hotel."
Cons: "I can't think of anything. I had great service on the ground and in the air. All the personnel were kind and helpful."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Cons: "Seating poor — crowded and little leg room"
Pros: "The whole crew was great and very accommodating"
Pros: "Seat comfortable"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "Great employees, genuine, quick drink service, early arrival, available entertainment"
Cons: "Boarding process was slow and backed up due to extra baggage needing to be checked involuntarily"
Pros: "Snacks, drink, and spacious leg room in emergency exit row. Friendly and helpful crew."
Cons: "No entertainment"
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Cornell and Dorothy and the other flight attendants were the BEST! Cornell actually welcomed each passenger as they came onboard. Dorothy modeled the emergency info in such a graceful way... that you chose to pay attention because she made you feel secure. My colleagues and I have all agreed to fly Delta again ( specifically the Atlanta/ Milwaukee flight) Because of these courteous, caring, and professional people!"
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Cons: "Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them"
Cons: "Delta staff is not too friendly"
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "Direct flight, on time, friendly crew, smooth flight"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "The boarding was ok due my on pert on being able to board early. The stewards were nice, friendly and helpful"
Cons: "The seats were the same size as economy. I was disappointed due to fact I traveling with a larger friend and hoped to be comfortable. So much for that idea. The snacks and monitors were limited on each flight. I felt my prices should have as well. I guess this was a learning experience for me. Now I know there is only 1st class and economy."
Pros: "2 Delta employers went out of their way to address our messed up situation and make sure we got home without robbing us blind."
Cons: "The staff"
Pros: "Very nice entertainment and staff"
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Cons: "Hello allow upgrades to first class if they're available even when the flight takes off -on my flight in to Atlanta the pump three people up to first class and love them to sit in on my flight home to sit still empty what's up with that ?"
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Friendly crew, on time"
Pros: "That we got home. Delta was apologetic but it would be nice if you didn't get stuck for hours touching and looking at the grime left by others."
Cons: "Too bad the attitude of one crew member wrecked it for her coworkers but this can happen. Sorry for Delta and pasengers. The plane was disgusting, filthy, miserable. Dirty trays for more than one in our party. The lavatory on starboard side was a wreaking urine splattered mess before the plane took off. Come on airlines. Take your profits and at least clean your crappy old planes if not replace them."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "It was a pretty comfortable flight, with lots of options for entertainment. The food they serve was fairly good and the whole crew was very helpful and kind."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "Everything went on like clock work, with no issues at all. We got the upgraded seats - delta comfort and they are great, which they weren't so expensive but that is life now when you travel. There is a price for everything. The. Crew was very professional and engaged."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Cons: "We were delayed because we were waiting on a crew member. It was kind of ridiculous"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Was not long enough"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Cons: "Landing was rough."
Cons: "Wi-Fi was spotty."
Cons: "Flight delayed and bot enough overhead space."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Cons: "The food choices were terrible"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Smooth flight with great service."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "On time, good service."
Cons: "Lost my luggage and flight delayed"
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Cons: "Lost connection"
Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Cons: "I took the bus from Ohare to Gen Mitchell airport because of delay at Ohare. No crew, again."
Pros: "I sat next to a friend I haven't seen in almost a year"
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Cons: "As I boarded the plane, they were trying to get me to check my carry on item when my bag fit the dimensions. It clearly fit in the luggage sizer, but the representative was quick to want to take my bag."
Cons: "My flight was changed to later time; however I didn't receive any notification. Flight was later and didn't get seat I requested on original flight."
Pros: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Cons: "The departure was delayed approximately an hour."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Cons: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Pros: "Good flight."
Cons: "A little crowded"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Quick, efficient flight"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
More actual seat room Seats very narrow Service was excellent
Cons: "Airplane temperature was freezing"
Pros: "The business seats were comfortable & our service excellent"
Pros: "Nothing to like"
Cons: "Everything could be better. From the boarding process to the on board service."
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Cons: "we had a 9 hour delay"
Cons: "Nice exp and service"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "Snack menu, the plane was moderately clean compared to the last. Good communication about late flight."
Cons: "Staff was mostly rude, tired. The plane was 30 minutes late due to weather. Internet would not work, the captain kept trying to reboot it, no entertainment. An older plane in moderate disrepair. Economy seats were much more uncomfortable than American Airlines."
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Cons: "We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Pros: "All of it was good."
Cons: "2 short a trip to serve food"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The flight was smooth and staff was courteous."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"
Pros: "On time flight. And the upgrade was wonderful"
Pros: "Mediocre. The attendant was lovely."
Cons: "I hate being charged for one bag. It should be included. I'm glad I wasn't bumped off and dragged off the plane bloodied, it was a concern. Especially because I'm an Asian person."
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The personal are very amability"
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "The Argentinian lady that help us at the counter. She safe us from missing the flight."
Cons: "The long waiting with customs and that the connection were too far away to drop the baggage"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
The only thing I liked was the care of the flight crew. One of us is a disabled passenger and they didn't give special consideration for someone who is disabled and couldn't walk to the gate nor to the seat. Our seats were in the REAR of the plane. That's no place for a disabled person. Not even a window seat. Lack of communication to the special service assistants for a request of an aisle wheelchair to get to the seat. The flight was delayed and we were sitting in the plane for over an hour to wait to exit the plane. We were informed there was lack of staff at Orlando International Airport for Frontier Airlines, and we had to wait for other staff to come from another gate to get us off the plane and get bags to baggage claim. We were waiting in Baggage Claim to retrieve our bags for over 30 minutes.
Cons: "Social distancing guidelines should be applied on plane. Rather than leave 20+ seats empty, and cram everyone 6 to a row. Flight was over 2 hours delayed due to not having maintenance staff available. And then I was crammed in next to an oversized individual where we couldn’t even keep the armrest down."
Pros: "The legroom we paid for."
Cons: "This time the attendant still wouldn’t let anyone in rows 2 & 3 place the carry on they had paid extra for in the overhead bins, but she didn’t make me put it under the seat in front of me (this losing the extra leg room we paid for), so I put it in a bin behind me. The plane was late, but the pilot made up most of the time, but then it took 55 minutes to get our luggage."
Pros: "The overall flight and crew was great no complaints"
Cons: "Your purse shouldn’t be considered a carryon unless it’s larger then the average personal carryon and one complimentary beverage and snack on flights over 2 hours"
Pros: "Got from point A to B efficiently."
Pros: "The crew was great. In a good mood and accommodated my requests. (For complimentary water and a trading card to remember my trip)"
Cons: "Seat was awfully uncomfortable. I’m only a slim built 5’9” woman and my knees were indenting the next seatback. And the aisle was too busy for me but that could have been fixed with paying for a window. I do not recommend flying in these economy seats for any longer than 2.5 hours."
Pros: "On time/ early"
Cons: "The tray table was tiny."
Pros: "We would not fly Frontier again unless it was a day trip."
Cons: "We booked this flight as part of a four week international trip. We were flying with quite a big of luggage, all of which they charged us massive fees for without leniency. Our ticket costs ended up being the same as other airlines who would have provided better service/facilities."
Cons: "More room in seat"
Pros: "The crew was wonderful."
Cons: "Knee space is tight for someone with long legs."
Cons: "It would be more efficient if they called the boarding passengers by row. Nothing worse than having to stand 5th in line in that skinny aisle watching someone in the 3rd row trying to get their carry-on in the overhead bin when my seat is in the 24th row. Or is that because some passenger was not listening to directions...?"
Pros: "The plane was clean the flight crew was polite. No real issues once a pilot arrived in Vegas."
Cons: "I heard that this happens a lot with Frontier. Everyone arrived about 2 hours before the flight before receiving the notification of the delay. The pilot announced he was contacted last minute in Denver to fly to Vegas and cover the flight."
Cons: "Flight delayed - missed important meeting"
Pros: "Clean plane"
Cons: "The flight boarded when it was supposed to be taking off."
Pros: "On time, early in fact"
Cons: "Tip during drink service"
Pros: "Quick service"
Cons: "Expensive bags and small amount of room on the plane"
Pros: "Crew was very professional & upbeat. Meal vochure was provided for 4+ hour delay"
Cons: "Multiple delays, & bad, poor & nonsensical information about delays. This is not my normal experience with this flight."
Pros: "The pilots flew the plane well and the crew gave a good preflight tutorial."
Cons: "Delayed bording time by over 1/2 hour, 4 crying babies, snippy/jerky flight crew and check in personel also charged me $75 on top of the $45 bag charge on my originating flight because my bag was 8 lbs too heavy, yes a whopping 58 whole lbs."
Pros: "Even though plane on tarmac for 20 min, made time up in the air for an on time arrival"
Cons: "Flight has attendant had very negative attitude, smart mouth remarks and seemingly did not want to be there or working at the time"
Pros: "Flight leave on time and arrive early in Madison"
Cons: "No food/snack included with fare"
Cons: "They made us get on and off the plane, first they said leave your bags on the plane, then take them off, then reload and put them back on. They didn't know what they were doing. On top of that, the baggage fees are outrageous. I will never fly frontier again."
Pros: "A bit annoying with add on fees. Just a bus ride basically."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "It was on time"
Cons: "The flight attendant talking throughout the entire flight. It was an early flight and wanted to sleep."
Pros: "Everything was great! My fave airline!"
Cons: "All good! Want to fly Frontier in May if I can!!"
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "cancelled our flight for 5 days and offered zero compensation"
Cons: "I left for the airport 2 hours before my flight because it takes 30 minutes to get there. My flight was on-time when I left for the airport. When I got to the airport it was cancelled. WTH! No weather issues in either the from or to location so not sure why there was not more advanced notice. HORRIBLY handled by Frontier. This has happened too many times and I will NOT be flying Frontier again. Terrible planes and very, very unreliable."
Cons: "We were delayed because of mechanical /electrical problems. They allowed passengers to get off the plane. They finally admit they can't fix it. Now we have to wait while the people who got off get their bags again. Then we have to switch dates. Our flight was supposed to land at 7:19 it was after 11 o'clock p.m. my mother had the same experience on Frontier on Wednesday flying out to Denver. Frontier needs to get their act together it will be a long time before I book with them again."
Cons: "Canceled flight and no flights till Friday [4 days away]. Frontier incompetence."
Cons: "Noises sales pitch."
Pros: "flight was smooth and on time"
Cons: "My luggage didn't make it with me on Wednesday. I have to wait until Friday."
Pros: "The flight was exactly like any Delta or AA flight minus the frills at a very reasonable price. I added a bag & seat choice package for $100, but even with that additional cost my flight was $200 less than it would have been."
Cons: "The seats were pretty much very fancy, padded lawn chairs, and the tray tables that fold out from the arm rests are pretty much useless, but these are minor complaints compared to the value of the flight."
Cons: "I was notified about our flight delay this morning - at least six hours before boarding. There was no explanation of why, which doesn't always happen, but odd that alternate arrangements couldn't be made during that time. When it came to the planned boarding time, there was no update. The city name was removed from the board and a new one added. Still no update. We started boarding about 20 minutes after the delayed *departure* time. Passengers from the next listed flight kept shuffling in line, based on the confusion of the destination update displayed. It was a mess. Saving money on flights was not worth this hassle. Beyond the flight itself, here are some other gems of the experience: *upon arriving at the airport, at least half of the kiosks weren't working. There were hundreds of people in line, and five counters staffed. *when we arrived on our previous flight, we were early! However, there was a plane at our gate...and it had mechanical problems. We sat on the runway for at least half an hour."
Cons: "The $17 price for a seat when i checked in. Why would that not be part of the ticket price when i bought the ticket."
Cons: "I waited an hour and a half in line only to have the gate changed and for you to not let me on my flight. Horrible experience."
Pros: "timely boarding and arrival. Courteous staff."
Cons: "Upon arrival, baggage took over 15 minutes to be available to passengers and it was at different carol that we were told on plane. Frontier flight from Madison to Denver a week earlier was late to board. Time was made up in flight only to remain on tarmac for an hour and twenty minutes. It seems there is a shortage of staff. Was not informed of additional charges for carry on baggage."
Cons: "I don't like that they charge for everything. Seat assignment for two people traveling together, carry-on luggage and checked bags (note that checked is actually cheaper). They don't have gluten free food. In Madison, at a certain point there are no staff at the ticketing counter. They are at the gate and cannot help you."
Cons: "Don't mention a mechanical issue on a flight I just got off of, that's a little scary boarding the same plane. Tight, uncomfortable seats, no entertainment, only free water. Very poor, not the same Frontier I flew a few years ago."
Cons: "I was seated next to a lady with a dog. Why is a dog on the plane? She called it a service dog, not comfort dog. Had no identification collar stating either. I paid extra to sit closer to front of plane and this is what I get?? I have also have allergies so didn't appreciate being next to a dog. It sat on the ladies lap and looked at me with its tongue hanging out and panting while the lady slept the entire flight. Planes are full of germs already without adding the mess of a dog. Too many people are taking advantage of this whole comfort dog thing. New rules and regulations are needed. Snakes can get certified as comfort animals. What's to prevent someone from bringing such an animal for their comfort? When people board a plane it is expected that it will have human beings in it. Anything else should be known ahead of time. What about people allergic or afraid of animals. Please think of your paying customers first. My flight was $400. I should get better treatment than a $75 dog."
Cons: "Changed flight, Sat on runway for an hour. Missed my bus, had to wait 4 hours for another bus. Got all my stuff stolen while on the bus."
Pros: "We chose Frontier because it offered flights to and from our home airport at times that fit our schedule."
Cons: "I thought the price was competitive, but with all the extra charges, it certainly wasn't. When you check in you'll find that checked bags cost more than most other airlines. If you are bringing a carry on, that costs too. When you choose your seats, they cost extra. When you get on the plane you'll find cheaply made, narrow seats, with very little leg room. On top of that, the seats don't recline. Want a drink or a snack, even a small plastic cup of soda comes with a price. But to top it all off, one of our bags didn't arrive, and we're still working with Frontier to locate it and deliver it to us. I'll find an option other than Frontier when I fly again."
Pros: "Nothing, I was just glad it was over. The staff weren't awful but I had no interaction with them other than to day goodbye."
Cons: "First impression was that the tray table is the size of a hardcover book. I couldn't believe what I was seeing. The seats seemed like they might be doable but right away the armrest became a source of pain. After an hour in the seat of became a huge pain. By there time we landed another hour later my back and butt were very sore. I will not voluntarily ride in another am Frontier flight again."
Cons: "Frontier is now charging for seat selection, yet another hidden fee. Between the baggage fee for each leg of the trip and the seat selection, it was an additional $85."
Cons: "We were delayed on the plans for 2 hours. Very uncomfortable."
Pros: "Great flight crew."
Cons: "Two hours late."
Cons: "Delays and gate changes"
Cons: "Couldn't pick a seat prior to check in without a fee"
Cons: "Apology is at least"