The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
The pilot had to extend the flight time from san antonio to Houston to burn off fuel. This caused a lot of unnecessary stress since we had a tight connection to Aruba. And with no other flights going to Aruba we were worried about spending a night in Houston. We had to to run to our connection because of the flight crews mistake. Not happy.
The flight was delayed, they didn’t even have water for the toilets or for drinks
Even through the flight was delayed due to storms near IAH The flight was great! The crew was so hospitable and professional
The flight had a delay but I made it to my connection. Flight was smooth overall
No screens or meal options. Freezing cold. Dirty seats. Left late.
Overall flight was ok. Flight attendant was receptive to assisting passengers with tight connections.
This was the first flight in the morning. We boarded fine. The cabin door was closed and we were ready to go. We were notified by the Captain that ATC issued and ground stop for 40 minutes. So, without even pushing back from the gate, we were already 40 minutes late. We actually were released to push-back and taxi at 30 minutes. But, some passengers had tight connections and were not going to make their connections. Some passengers asked about the delay and the effect on the connections and were told by the cabin attendant that all flights will be delayed and so they should be OK. However, that was not true. My connecting flight was on time and I arrived at IAH with 21 minutes to make my connection. I did and I'm happy about that, but the flight crew should not have given assurances to the passengers who might have missed their connections.
Flight was on time, crew were excellent. For some reason our originally selected seats were changed. We had to re-choose our seats when we checked in online and options were limited. One of our two checked bags we placed on the wrong carousel. It was only be shear luck that I saw it. That cost us 20 minutes of wasted time. So much for the “priority” tags. They are meaningless, and have been ever since they were implemented. I wish you would do the save some money and stop using them.
Crew were fine, drinks and snacks were as well but we were delayed for around 2 hrs which made our entry into Mexico delayed as well with the influx of arrivals at the same time. Sort of wasted our first day of vacation. We left Pittsburgh at 630am and did not arrive in Mexico until late dinner time.
Seat comfort was poor (no lumbar or lower back support).
The plane was very creaky and lots of ringing. Plane was dirty and dingy. I couldn't hear the captain's announcements from the flight deck. Not sure if it was the captain or the audio equipment, but good thing there wasn't an emergency where we needed clear instructions. The overhead compartments were clearly full, but the flight crew allowed people to stand in the back with their carry on luggage. Then after everyone boarded, they had to go to the front to gate check their luggage because there was no room for their bags and then they returned to their seats...such a waste of time when clearly the overhead compartments were full when they originally boarded.
I booked an aisle seat and was given a middle. At 6'4" 230lbs, it is not ideal to fly in the middle row for myself and passengers.
It’s a great flight. Service is good. Staff is awesome.
If there was enough room for me to bring my carry on luggage with me on the flight.
Awful. We had an 8 hour mechanical delay- no vouchers and no kind/courtesy/professional representatives in the entire airport. Not only was it a terrible experience for both my 7 year old and myself, I still have not heard back from American about how they’re going to correct it- I’ve sent 2 or 3 emails about our experience- which was just awful. Not to mention according to national traveling laws, we should be reimbursed… but of course they’re not responding.
After sitting on plane for 7+ hours, flight was canceled. And to makes matters worse, my suitcase is in baggage hell!
Overall it was good but not great. The aircraft was an old and seats didn’t recline in business class unless you kept playing around with it.
The plane was subbed for another last minute, the gate was changed last minute. Could live with that but we boarded and there was a delay which totaled an hour in the end. There was a technical issue which meant wheels needed to remain out for ten mins after take off. My USB phone charger was broken as was the headphone jack which meant I could t enjoy the IFE and could use my phone after a few hours. Even the map function on the plane failed to work after a few hours.
The flight was delayed and we were told the airplane is on its way to the gate from the hangar. We were told this for 2 hours and the flight was continually delayed in ~30 minute increments. Then we ended up having a new airplane. The issue wasn’t clearly communicated and it left everyone feeling confused about when we would actually be leaving. Whenever they communicated a new boarding time it felt arbitrary and random. The boarding process was a mess and disorganized, which made it last longer than necessary. Landing was rough. Seats were uncomfortable.
