Flight was three hours late
The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight.
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Pros: "Quick flight with basic service."
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Flight cancelled"
Cons: "Flight not cancelled"
Cons: "Wifi was not working"
Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Cons: "Seats were a little tight."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Everything. Very nice accommodating ok"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "I asked twice for a second declaration form as I made a mistake on the first and both requests were ignored by cabin crew. 2 crew members said that they would accommodate me but neither delivered."
Cons: "Not enough searband leg room"
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Cons: "The vegan meal was not good"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "Food available for purchase. Entertainment system."
Pros: "The flat bread pizza was good. The drink selections were good. The meals were terrible! Besides that, we had a great flight (13 hours)"
Cons: "The food The air was super dry (had nosebleeds twice)"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Cons: "Took forever to board and get off the plan."
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "I liked that we finally arrived."
Cons: "I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction."
Pros: "Could not use the bathroom"
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Cons: "We had over 2 hours layover in Atlanta. After eating lunch at getting to gate B1 and waiting a while, I got an alert from the Delta app on my phone that said that the flight was now loading at A30. This was incorrect information that had several people upset. This was my first flight to use the Delta app to track my baggage. It was never updated to let me know where it was until after I landed in BHM. The app indicated that my bag was on another flight"
Pros: "service. Thank you."
Cons: "comfort seats were uncomfortable"
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi."
Cons: "Offer offer healthier food choices, and larger amounts for beverages, particularly water."
Less noisy children which cannot be helped…
Cons: "The gate was occupied when we landed on schedule."
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "The crew was not friendly. Rude tone."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "Delays again. Can American. Ever be on time?"
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."
90 min delay. No reason. Missed 2 flight from IAH to SFO. Had to spend night on my own money. No lounge open for early morning
There was no snack or anything but drink.
Awful terrible flight attendants with no empathy.
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Cons: "The gate agents did nothing to combat the gate lice that lined up in the "boarding" lane long before their boarding group was called. I almost missed my boarding group (which would have resulted in my carry-on being gate-checked all the way home) because the line was 40-deep. Only after asking the first person in line did I realize that the people lined up for "Boarding Group 3" were actually all Boarding Group 4. My flight didn't have working AC, and my seat didn't recline. I was burning up the whole time, and forced to sit at an unnaturally upright angle for the entirety of the 3.5 hour flight. I've never had a good experience with United. I will not be flying with them again."
Pros: "Staff was all friendly and exhibited positive and helpful attitudes. I also think the price and route was an excellent deal for this flight. It was actually such a good deal, it’s the main reason I even went."
Cons: "I think the baggage restrictions thing is really slimey and a shameful scam. I actually wouldn’t have minded paying around $50 more for my ticket and hand the bag included than be misled into thinking I could take luggage and finding out after it’s too late that I have to pay for my luggage. I think it’s a really sleazy business tactic (akin to resort fees). Fortunately for me however, I don’t travel with luggage so it doesn’t directly affect me. Still think it’s. Shitty way to do business though."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The journey was smooth"
Pros: "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
Cons: "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
Pros: "Boarding and checking in was great.."
Cons: "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Cons: "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Cons: "That there was no one at gate to direct us to customer service being that most of us missed our flight due to equipment repair and hold up from Newark. I fly delta most of my trips. When this happens with them. They have a rep at the gate to help you. Also. There were only two people at the customer service desk for all of us. You should have had all four stations available to expedite the process of reschedualling. Everyone one agreed that united just did not care. So sad. We had a very tired infant with us. What should have been a short twenty minute flight turned into two hours."
Pros: "Flight attendants were friendly."
Cons: "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Cons: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "Handicapped assistance was great. Our connections at from between flights was 35 minutes. We had to go from terminal B to C by wheelchair for my Dad then by electric cart to get to our next gate. We barely made it. They were boarding when we got to the gate. On our flight to our destination we were given the wrong gate and terminal. We actually were supposed to go from terminal E to B at opposite ends of the airport. We missed our connectio and had to be teschuled 6 hrs later. Then that flight was cancelled and we had to pay for a hotel and missed a whole day of our trip. These connections were paired by United no by individual choice. IAH is a very difficult airport to travel through. I won't fly United again!"
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Pros: "The crew was very nice as we got on."
Cons: "As usually United over booked and even though I brought my ticket in advance I some how did not have a seat assigned to me when I checked in. Most of the plane had boarded before I had a ticket in my hand. The agent was rude as she could be because I didn't understand how that's possible for me not to have a seat. I think that it's absolutely ridiculous that it's even possible to over sale a plane since there's obviously only a certain number of seats. I think it's ridiculous that people have to offer up their seat and take another flight, I chose a flight time because that's when I wanted to leave and get to where I was going for a reason. No other industry is allowed to treat their customers this way so why does the airline industry do it? Also there's no tv or movies for us to watch while in a 4 hour flight."
Pros: "crew, takeoff, landing and flight were good on each flight. no complaints there."
Cons: "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."
Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."
Cons: "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
Pros: "Everything really was superb. Food rated low because of a measly biscuit on a 6 hour flight. Entertainment rated low because I even had to pay to gain access to the flight tracker. And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. Or even a back pillow option (had I asked an attendant - all of whom were awesome). PS. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Pros: "I guess that the only thing I liked is that there was no problem during the flight."
Cons: "I did not like that the check in in Mexico started late. They took a while to start boarding the plane. I do not like that United now charges for luggage. Mine was small. I did not like that the seats were uconfortable. I am short and there is not much leg room. There was no entertainment. When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Pros: "Text and email alerts."
Cons: "Everything. We arrived 2 hours early and my daughter worked very hard to fit everything she needed into a carry on bag which was not easy. Her flight was delayed, delayed again, delayed again, and then cancelled. She was flying alone and should have received top priority and been one of the first called up to figure out how to get her to her destination. But that did not happen. She didn't know what to do at first then got in the long line of people and waited her turn. ONLY TO BE TOLD THAT HER ONLY OPTION WAS TO FLY OUT ON A LATER FLIGHT TO HOUSTON WHICH WOULD MAKE HER MISS HER CONNECTING FLIGHT ANT THEN STAY THE NIGHT ALONE IN HOUSTON AND WAIT THE ENTIRE NEXT DAY THERE UNTIL 9 THE NEXT NIGHT TO CATCH HER FINAL FLIGHT TO SALT LAKE CITY. I cannot even explain how angry and horrified I was that your airline thought that was acceptable for an unaccompanied minor! Clearly this one option that was offered to her by you was not accepted. Then she calls and a guy tells her he can get her there and is going to book her new flights.....only to get disconnected and never called her back. After that there was no one to be found at the desks for your airline. At this point I had driven back to the airport (spent hours driving and waiting) when a wonderful lady from a different airline helped my daughter out and got her on a different airline. However she had to check her bag due to her seating after all the hard work she put in to not checking her bag."
Pros: "It got me home."
Cons: "Boarding was terrible. Couldn't hear the PA's for boarding. Didn't get the boarding group thing since there was absolutely no division of where groups should be and no room for the group lines until it backs into the wall. Upon boarding I noticed we were in the center seating which was not what I had booked directly with United. When I had originally called, I explained there were four of us and the explained we could have 2 and 2 by a window but in separate groups or 2 and 2 behind the others in the middle rows. I wanted the window seats. Upon getting the res notification I noticed it was in the center so I called to have it switched to the window rows as previously requested and he said no problem and he would change them. I guess I should have followed up again since once on the plane we were in the center seats. I explained to one of the flight attendants since this was kind of a big deal. She was going to check with the gate agent and get back to me. I never heard from her again even though she knew where we were sitting. I guess she was busy and forgot! The four of us were tired and fell asleep which caused us to miss the meal which was served very early in the flight. No problem until later in the flight I asked the female flight attendant in the back if I could get a meal or some snacks for my daughter since she was now hungry. She told me she would check on it when the seat belt sign was turned off. At this time it had been smooth for quite some time and many passengers and other flight attendants were up and walking around. So if this fa was so concerned shouldn't she be telling everyone else to sit down instead of sitting in the back READING A BOOK? I still didn't have a problem as we patiently waited until she just didn't acknowledge us. Finally, I made the same request to a male fa while the same female was right behind him. He was great and came back soon with a meal I believe he may have retrieved from 1st class. He said the original ones in the back had been sitting to long. Great job to him. Sorry I do not have names. The Lufthansa crew on the way over to Frankfurt worked nearly nonstop, this crew hardly worked. Not impressed at all. By the way, I never write reviews."
Cons: "I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes."
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"
Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."
Pros: "The safety videoing ."
Cons: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."
Pros: "Seats were okay as far as comfort level"
Cons: "This flight was overbooked. I had to be back at work the next day, so I really needed to take it. The gate agents wouldn't tell me what was going on, only that the flight was overbooked and that they were "trying to get me a seat." I stood there while all of the groups boarded, waiting for my ticket. I was the last person given a ticket. By the time I finally got to board, all overhead space was taken, so I had to gate check my bag. And then someone had taken the seat I was given, so I had to ask him to move, and he started crying (child). He cried for 20 minutes, so that was fun. Also, this was a red eye - I really wanted to sleep, but right as I was dozing off, the flight attendants turned on the lights for drink service. Overall, just a really poor experience and very hard to sleep."
Cons: "Our plane was delayed leaving Grand Rapids. Once in Houston there was no gate available causing another 10 minute delay. All bags were required to be checked plane side so once we finally got off the plane it took another 10 minutes to get our bags. Many passengers had tight connections and had to rush to their next flight. My connection was already tight as it was - and I had to go to a completely different terminal very far from where I was to catch it. Five of us were on that flight connecting to San Diego. We finally made it to the gate. The plane was still there but the door was closed so we were not allowed to board. It was the last flight out so we were stranded in Houston overnight. This caused me to miss a very important medical appointment this morning - and to have to cancel client sessions leading to a significant loss of income."
Cons: "Original flight was cancelled the night before due to aircraft maintenance. Then too find out that United was only flying 1 plane per day from POS but when purchasing the ticket its listing multiple flights is TERRIBLE. The unorganized, under staffed situation in the airport that had NO answers or explanations for people was TERRIBLE. Once on a rescheduled flight having to sit on a plane for nearly 3hrs due to the flight being completely full with passenager and baggage that the required amount of fuel couldnt be added other wise we would have been over weight, not having enough lunches and beverages for all passenagers, missing my connecting flight and also having my luggage left behind and having to wait another day to recieve it. I was in the airport from 430am and didnt make it home to CLE until 10pm......ABSOLUTLYTERRIBLE!!!"
Cons: "My first flight was delayed by an hour and 20 min. I arrived at Dallas for my connector to Austin, 25 min before my departure time. I could have made it, however, the plane taxi'd at the gate for at least 10 min, then the door wouldn't open. When I finally got off, I sprinted to my next gate, thinking they may hold it for a few minutes as there were many people connecting on that flight to Austin, but instead they did the opposite. When I arrived there were other people waiting who had arrived 10 min before the departure time (also from a delayed flight) and the doors were already closed. There was no representative at the gate to even tell us this, until we had waited over 10 min, and when he arrived, he said the doors were closed, and all of us were too late. Why would you close the doors early, knowing that other connectors were coming in. Additionally, on my return trip, my flight was cancelled, and I never received a reason for its cancellation, just an automatic rebooking that put me back in New York a day late. I had to be on the phone for an hour, rebooking a flight that United didn’t have. They instead put me on an American airlines flight last minute that I barely made. This wouldn’t have been so bad if this wasn’t the second time this exact scenario occurred within two months, when my siblings attempted to return home for the Christmas holidays. United is terrible."
Cons: "I flew to Charlotte, NC last week from Houston with my husband for a funeral. The flight there went smoothly and we used the United app to check in and get our boarding passes. When it came time to check in for our flight home my husband was able to get his boarding pass, but they said mine was unavailable. Obviously concerned I called United. After being on hold for over an hour I was able to speak to a representative. I was told that I hadn't show up for my flight to Charlotte... so they had canceled the returning flight. Not only was I on that flight my boarding pass was scanned twice (one at security and once during boarding). The representative then told me to go to the airport the next day and "try" to explain what happened. I don't know if this was some sort of glitch in the system, but I was very concerned and upset that someone could be on a flight with no record of them being on the plane... and that I was having to spend 2 hours trying to figure out if I could go home after a very stressful day... during a time when I should have been with my family. The next day I had to show up the the airport extra early while the representative there tried to figure out how to reactivate my ticket. Overall, an awful experience... I don't think I will be flying with United again anytime soon."
On or before scheduled departure and arrival. Smooth ride. Fast checkin and boarding
Weather delays of hours but staff were professional.
delayed 2hours they didnt keep customers updated
Still wouldn’t recommend this flight company to anyone.
Pros: "Absolutely nothing."
Cons: "You get *1* carry on. A 2nd carry on or checked bag is **$45.** The most unreasonable and expensive bag price in the industry. Highway robbery. Who the hell flies anywhere with only one checked bag? I mean, seriously. It is an unreasonable expectation to put it mildly. Second of all, *you have to PAY to select a goddamn seat.* What the hell? Who the hell does that? *0* other airlines CHARGE you for the pleasure of picking a seat. That is insane. So, that is $18 at a bare minimum to choose the most inexpensive class of seats on the plane. Third of all, **you have to pay for ALL drinks of any kind.* Free water? Hell no. Free sodas, juice, coffee, tea, etc? Hell no. You have to pay for all of it. So then I was dehydrated the whole flight, which was very unpleasant and put me in an even more foul mood. The way they nickle and dime you on this godforsaken airline is criminal. So, To Review, if I had flown round trip it would cost *at a minimum* $18 + $18 + $45 + $45 ($126 goddamn dollars) in fees that no other airline in the industry charges. That is insane; and that happens to be approximately what I paid for my flight. So for all unreasonable charges I could have had a bonus flight somewhere. I will never, ever fly on this godforsaken airline ever again; and please believe I will tell every single one of my friends and (gigantic) family that not only does this crappy airline get 0 Stars from me, but they should under no circumstances ever fly on this horrible airline ever. Pick literally *any* other airline over this hot nonsense."
Cons: "I took my 11 year old daughter for her first unaccompanied airplane trip to Florida today on Frontier Airlines. I paid for a window seat in the back row, which is where she wanted to sit and is also required to sit being unaccompanied. A few minutes after she boarded she texted me that a mom told her to move over so her kids could sit at the window seats (my daughters seat). My daughter of course just listened and moved over. I was livid. I told her to tell the flight attendant but she didn’t want to make a fuss over it. What was this flight attendant doing? She had to notice the seat assignment switch at some point. I do understand that she also has other responsibilities and can’t be a hawk over my daughter. Why wouldn’t she make them move to their own assigned seats when she did notice a seat change? I understand that another adult passengers can make a seat assignment switch but NOT a child. I am also fine with a flight attendant asking my daughter to move but not another passenger. It sounds like a bully just wanting the best for her kids at the expense of my daughter. I was a fury of no sleep (I work night shift)and pregnant (emotional) looking for help at the airport and there was no one to help me! I wasn’t allowed to leave the gate until the plane pushed back but the gate attendant had left before the airplane pushed back. I should have called my daughter and had her put the flight attendant on the phone but at the time the thought never crossed my mind. After the plane left I complained to the ticketing counter who told me they couldn’t do anything to help me and gave me a number for customer service. I was then on with customer service for at least 45 minutes. They weren’t rude but definitely didn’t have a response that was very caring. They asked me why my daughter didn’t speak up on the airplane. I said, “because she is 11 and listens to adults when they tell her to do something.” They said they would report my case/ complaint to the “back office” so this would “never” happen again and gave me back my money for my daughters checked bag of $45. I had to push them to give me back any sort compensation. At this point I didn’t want to make it about money... it didn’t seem right. This is about my daughter and her safety and the service I paid for her to have in my absence. So I took the $45 deal and got off the phone. I am still so angry. This was her first flight alone and she’s a little scared, a little sad, and then she has to give up the one thing that she was looking forward to on the flight. If something would have happened on the flight they wouldn’t even know what seat she was in! I don’t know if I will ever book flights with frontier again. The flight also left 40 minutes late without any given reason."
Cons: "Its a scam! They act like they are giving you a break by having you buy cheap flights but in reality it costs more than a bit more expensive flight. I had to pay $45.00 each bag no matter if it was checked or carry-on. In total round trip I paid $180.00 extra just for my husbands carry-on as well as mine. Must add that our flights together cost 286.00. We should of went with American Airlines. On top of that we couldn't select our own seat if so, we had to pay extra, so we had to sit separated from each other. It was ridiculous! Never Again with this company!!!!!"
Cons: "The only thing I didn't care for was that when my flight was delayed by three hours; when I landed the crew in the airport because an attendant refused to take minute to look at my ticket. If she had looked at my ticket she would have seen that I didn't miss my connecting flight because it was also delayed by three hours. I almost missed my connecting flight because this artentand kept refusing to help me and kept sending me to customer service who would have told me to get on my same connecting flight. The attendant was working at the desk near my connecting flight but refused to take a minute to try to help me even though she wasn't busy nor was she helping someone. I had to figure this out on my own while standing in line at customer service, which had about 100 people waiting who also missed their flight so I would have missed my flight if I had done what the frontier attendant from my connecting flight desk had instructed me to do. I had to run back to the gate minutes before boarding ended almost missing my connecting flight because of the attendant. Attendant worked at the denver , co airport. The crew on the plane and everyone else was great. Also didn't care for the charge for a carry on bag."
Pros: "The airplane was clean."
Cons: "The seats were not reclinable and for a 3.5 hour flight in which I wanted to get in some sleep I was unable to sleep. Also the seats were very narrow and with almost no padding. I could feel the padding had wore off and my back was touching with the metal of the seat. Add all that up together and instead of a regular airplane seat it was like seating on a rigid chair for 3.5 hours. Moreover, since I couldn't sleep I decided to at least get in some work, but then I realized that the tray was so tiny that it can't even fit the smallest of laptops... I know it is a low cost airline, but paying for carry ons, checked bags, selecting seats and on flight beverages is plenty for a low cost airline. Frontier doesn't need to top it off with the most new uncomfortable seats possible. At least with Ryanair the seats are more comfortable, you can bring a carry on at no cost and the flight ticket is cheaper."
Pros: "The ride home"
Cons: "The 4 hour delay that received once we arrived at 4:30 AM to catch our 6 o'clock flight home to find out it had been delayed until 9:28 AM. Once we were on the plane we were then told we would be delayed until 10 AM. Flying with two children was difficult for a four hour delay. However front tier did give us all $10 food vouchers and $50 vouchers each for our next flight. Once we landed in Houston we then sat on the tarmac for another hour waiting for the gate open. The plane did have mechanical issues which caused the delay but still the notice given was always last minute"
Pros: "inexpensive fLight."
Cons: "paYing for coffee. paying for carry oNs."
Pros: "I flew for 3 hours and landed safely"
Cons: "Everything else, paying $40 each way for carry on, paying additional amount for selecting a seat, no one even offered a cup of water for three hours, can of soda 2.99. Complete rip off. Worst travel thus far for me."
Pros: "non stop flight. crew was pleasant."
Pros: "The price of the ticket"
Cons: "I had 1 carry on luggage. When I left Orlando I was not charged for the carry on...It was a carry on within size standards. When I left Philadelphia back home..that's a different story. When I went to board the plane the guy that scanned my ticket said I needed to step aside as I did not pay for carry on. I explained I did not pay in MCO to Philly and why was I being charged now. Tyra Brunson, said she was the manager at the gate. I explained the situation and she said that she doesn't know how they do it in Orlando but that here I had to pay $60 for the carry on. I aske if it is a different company and if the policies are for all locations and she said yes but in philly they charge $60 at the gate for carry on. She did say if I went on line I could purchase at $35, That was better but still dont agree with haven been charged since it was a legit carry on which I should not have been charged for. Trya saw me try to go online but guess to late to purchase online. That was of no concern to Tyra. She did not do anything to calm the situation and Iat this point I was extremely aggravated as was not ready to spend an additional $60, I did not budget for that. While this is all taking place another 4-5 people were pulled over for the same thing. They were asking as well why on this leg of the trip we now had to pay for carry on luggage. I would like to be reimbursed as I think this Agent took advantage of me, us. Also, I think Trya needs to attend a CSR class as she does not know how to deal with the customers in a way that keeps the tension down. Example. I asked for her name an whee would only give me her first name. I was able to get the name when she accidentally flipped her id around (note, she flipped it around so I could not see name when we discussing the carry on situation). I would not recommmend Frontier Airlnes to anyone. This was my first time flying. With them and more than likely the last."
Cons: "Flight was canceled due to "maintenance issues". Agent was not empathetic at all. When asked when or if the flight was going to leave...she said don't know. I said so you're basically saying it could be midnight before you might have an answer...she said basically yes. and to top it off there was no agents behind the ticketing desk to assist with refunds. We were able to get our money back by having to call Frontier directly. Lourde was very helpful, but the Frontier agents at charlotte douglas were no help at all. Will never fly Frontier!"
Pros: "Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet."
Cons: "I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!"
Cons: "I've traveled consistently between 4-6 times a year for the last 15 years and this was my first trip with Frontier. It was by far the worst travel experience of my life. One of the passengers was so drunk that she threw up all over the gate agent's podium, and this passenger was still allowed on the plane. When we boarded, we had to circumvent the vomit because it hadn't been cleaned up yet. There were multiple passengers on board who brought their own alcohol, were noticeably drunk and extremely loud. I understand that this is not your crew's fault, but there was a complete lack of understanding as to how to handle the situation. The pilot scorned passengers as a whole, and noted that if people didn't calm down, he would force a landing in North Carolina. The responsible passengers such as myself not only had to tolerate the debauchery, but also felt like we would be potentially be punished for other people's bad behavior. The flight crew seemed to have no idea how to handle this situation. I don't understand why is passenger are blatantly breaking federal regulations, the crew would not do anything about it. When I attempted to check in online, literally ever seat (including middle seats, back row) had an up-charge which is simply ridiculous. the seats were small and very uncomfortable. I will never fly Frontier again. I'd pay double for a flight with another company just to avoid them."
Pros: "The flight attendants were fairly kind and considerate when going about their job."
Cons: "I fly a lot and have taken a fair share of disappointing flights but this one certain hits the top. The boarding process was chaotic; the woman at the counter was down right rude and did not once make eye contact. The flight crew was close to useless when people were taking too long to be seated or placing bags in the overhead. I cannot rate food or entertainment because frontier is too cheap to even hand out tiny bags of mixed nuts. You certainly pay for what you get. Then we all waited 45 minutes for our bags to be unloaded at baggage claim. That is an unacceptable amount of time! Only for me to realize my bag was lost and somewhere in Mississippi. I've been traveling as a frequent flyer member on united and American for five years and I was considering joining frontier'/ program but after this experience I need to reevaluate."
Pros: "The price of the flight was great, until I realized I was being charged for every little thing. What a rip off! I should have flown United."
Cons: "I had a severe allergic reaction due to the passengers in my row carrying four cats. I had to take Benadryl and broke out into hives. The flight attendants didn't even offer to move my seat. It was a truly terrible experience and I can't believe that there's not a better protocol in place with the airline to accommodate customers with severe allergies to animals, even when they are labeled as emotional support animals. This as a truly terrible experience. Thank goodness the flight was only 4 hours. I'll never fly Frontier again."
Pros: "I sat in the first row, so the leg room was pretty good."
Cons: "Kayak quoted ticket prices in search results that were not consistent and I didn't know off the top of my head that Frontier makes you pay for all luggage, even carry ons. The woman at the ticket counter did not notice my luggage and let me know that I needed to pay extra for it, so I paid twice as much at the gate ($60) after being pulled out of the boarding line. These results should be marked differently so it's not so difficult to figure out which tickets are actually less expensive. Only water on the flight (unless you want to buy a can of soda for $5), only one chance to get water, food is also only for purchase. No entertainment options. An oil slick of grease and grime over my window. Very, very unimpressed."
Cons: "I booked this flight because it seemed an unbelievable value. Well, the price was, indeed, too good to be true. Upon receiving the reminder to book, I discovered they charge not only for checked in bags but for carry-ons. Oh, and they charge more if you don't book more than 24 hours in advance. Oh, and they charge for choosing your seat (that I didn't go for). The food for purchase stinks (only bad snacks for a four hour flight), the seats are uncomfortable, it did take off and arrive on time, I'll give it that. But after adding on $120 for my checked carry-on fee, it was no bargain, I will never fly this airline again."
Pros: "They give you free water on the plane. That's it..."
Cons: "First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously."
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Pros: "I didn't like ANYTHING except the fact that I had already eaten, purchased water, and was finally getting home."
Cons: "$40 bag charge for mediocre service (I am being nice.) The a la carte way everything is handle there is a charge for EVERYTHING No wonder the ticket was so cheap, a drink of water cost, peanuts and snacks cost, carry on bag cost If you are not going to be above average or better yet better than Southwest who still gives a free bag a fre drink a free snack and a free carry on then stop charging for a person to simply breathe on your plane. First time flying with Frontier and it will most definitely be the last."
Pros: "one of the waste airline and liers. never said bag have fees.if they see we have a carry on baggage they wait for the last minutes to charge of $60. On cheap flight fare they give the cheapest fare then they wait for baggage. my last trip to Philadelphia other airline offer was $312.00 ist baggage free.i got forntier price around $265. but for the round trip i paid $95 extra for the baggage.so almost $360. on board very unprofessional idiots are working.i told madom you never told about baggage price.Her answer everything in website.if you are not paying now you going to miss the flight. Before we need only 30 mints required for the domestic flight checkin. now just like international travel time required. 2 hour early.2 hour these idiots using for braggaining with customer. Now readers and customer your choice to travel with these idiots or not. Flight crew below average"
Pros: "Left on time. Arrived early. Crew was pleasant enough. Luggage arrived safely. Having a non-stop flight from east coast to central Texas was great."
Cons: "Price of ticket looked good online, but ridiculous add-ons put price above cost on other airlines. Seats were too close. Felt cramped. Price of snacks and beverages too high. Plane looked a little rough on outside, which doesn't matter, but makes one wonder about maintenance of engines and vital parts. Several years ago I felt ripped off by Frontier. They sent tickets to wrong place but charged me $100 for not having paper ticket. So far with my recent experience this time, I would continue to consider using Frontier."
Pros: "Our flight was quick with no delays."
Cons: "Charging you for just about everything. Apparently paying for my airline ticket did not guarantee I'd have a seat on the plane, so I had to pay an additional sum of money for a seat. Wait, did you think you were finally done paying the airline? Of course not! Want to take anything with you on your trip? Pay for a checked bag. Thought you were clever and decided to just bring a carry on to avoid the charges? Think again! Costs more than checking a bag... All the while messages pop up pushing you to pay for even more random and unnecessary amenities."
Cons: "The staff at the Frontier check in desk was extremely rude. (Which I can imagine is because they spend their day getting fussed at because of how awful Frontier is). I was charged over $100 per way for my family to bring very small carry on items onto the plane. I have NEVER heard of being charged for very small backpack sized carry ons. When I questioned the staff member, she looked at me and literally did not respond. She stared at me like I was speaking another language. I waited over an hour and a half for our checked bags to come to the baggage claim area. Everyone was looking for Frontier staff to help us as our bags didn't seem to be coming. The two staff members we found were HORRIBLE and extremely rude. They stood there leaning against the wall staring at us and telling us they couldn't help us - It isn't their department? The seats are uncomfortable- they do not recline at all. They charge for EVERYTHING on the plane- including drinks (non-alcoholic). Overall, the staff was rude, the charges were outrageous, and the flight was uncomfortable. I have never had such a horrible experience and will NEVER fly Frontier again. ."
Pros: "The stewardesses were very nice and did everything they could to calm the passengers down. They were professional and courteous when certain irate passengers (not me or us) screamed at them."
Cons: "There was NO COMMUNICATION with the passengers to explain what was going on with they delayed boarding. We woke up at 230am to make the 605am flight which was not easy. My wife is stage 4 cancer with a 7% survival who, after 9 months of surgeries, chemotherapy treatments-9 and countless procedures, struggled to get up to make this early flight. Despite calling the airline, going online there was no indication whatsoever, even after we had checked our bags, that a nearly 7 hour delay was already in store. When we asked the Frontier personnel they had no idea what was going on and did their best to control the situation. Even when they had changed the gate it was a communication nightmare. Folks, we don't live in a perfect world, far from it, but communication would have gone a LONG, LONG way for us and the many other passengers. I did appreciate the $100 credit voucher but I pray that the flight back home will be a lot less dramatic and stressful, especially for my courageous but ailing wife."
Pros: "clean plane"
Cons: "I haven't flown Frontier in a while. I didn't realize I have to buy my seat too? What the heck is that? Sure it's only another $13 min. But here's the catch, you get a seat They've replaced the pull down table with a small flip down "table" that is about 1/3 the size of a standard table. While this does offer more legroom, it makes eating difficult and uncomfortable. I could not rest a standard square salad container on it during the flight. Luckily, I had a plastic bag from the vendor that I could put over my slacks to act as a big placemat. I didn't want to spill dressing on my pants. No WIFI onboard In short, I will be avoiding Frontier in the future. I do fly budget airlines like SW, but at least the attitude there is better. And what you get is clear."
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "Courteous staff, flight back was 20 min earlier than scheduled."
Cons: "I was told in at check in, that I was not allowed to have my tiny purse AND a carry on bag, I had to put my purse in my bag, or be charged $45.00 there or $60.00 at the gate. Also, water was the only free beverage. On the way to Orlando no ice in my water. On the way back I did get ice.Free Pre-check is not available. Seats do not recline. Flight going to Orlando ran 1/2 hour or so late till we took off. Good price on ticket but till u add all the extra charges, same as other airlines. Probably will not use Frontier again. Sorry"
Cons: "Start with paying for a carry-on, which made this "cheap" flight as expensive as a better airline. And paying for a seat assignment?! Didn't get a chance to experience paying for water onboard, as the entire flight was cancelled. Thanks to their lack of connection to other airlines, they couldn't get us where we were going prior to our RETURN date. So our lodging, car rental, etc all were completely wasted, at our expense - no vacation, but still had to pay for it. "Nothing we can do, sorry, it's the weather..." Really?! Weather explains a delay, not torpedoing the entire vacation. This airline is the absolute pits."
Cons: "I get their and theirs no one to check me in. I was an hour early and a half early and yet,I didn't see anyone at the front desk. I kept asking the flight group next door if they Had a clue weather or not they were their, and all I got for an hour str8 is " they'll be back shortly ". They never came. I missed my flight. And important meetings in Texas. Now I'm Re-schedule for Friday. When I'm Suppose to Be their Before Thursday. And besides all the "BS" they Charge You Extra and Hella Expensive on the Baggage and carry on. It's like ur Buying a House with all the Hidden Fees they Don't Mention. ***Worst Experience Yet"
Pros: "nothing really. They've got all these sneaky fees so there is nothing low fare about them."
Cons: "6 hour delay because of a leaky gasket. They said they would email vouchers of some small amount, which they haven't. Unable to check in online because their website was working so they charged me extra at the airport desk. The people really have no interest in helping you out which is only reflective of the upper management. For a low fare airline, it's actually pretty expensive and very unreliable. I will get my own pilot's license before I ever have to consider flying with these people again. Anyone can handle cheap travel as long as it's cheap. This is cheap travel that ends ups costing way more than American airlines or jetblue. And try putting a price on losing an entire day waiting for them to fix the plane."
Pros: "I was unable to enjoy anything about this flight and airline."
Cons: "Poor communication. Poor service on flight. Poor flight attendee attitude. I did not enjoy any part of this flying experience. Not only was I not able to check in using a mobile pdf, but there was no mention of that being an issue prior to standing in the long security line before being turned away, and told Frontier was the only airline who was unable to scan a pdf. I nearly missed my flight. I paid $60+ each way for my bag and seat which i found to be ridiculously over priced! Seats were awful, and were only accommodated with water as a beverage option."
Pros: "I traveled from PHL to MBJ for $200 right in the middle of Christmas. Other airlines were charging $400 to $900 for a ticket. I didn't have that much money to waste so I was happy to see Frontier. I've never heard about Frontier but I said what the hell we're going to die one day anyway. On departure day everything went smoothly. I paid $160 for several bags. I didn't mind because I am used to travelling US Airways and American so bags weren't free with them either and Frontier's prices are a bit less for the first 2 checked bags. I was surprised about the carry on bag charge but everything still worked out to being less than what other airlines were charging. My flight left on time, arrived early and everything was good. I'm in Jamaica!"
Cons: "I don't see the need to charge to choose a seat but if that's how you keep your prices low I don't mind being assigned a seat. When your budget is low you have to compromise."
Pros: "The crew was friendly."
Cons: "Brand new Airbus had computer problems that required us to return to the gate after 45 minutes on the tarmac. Cold restart was required. That required another 45 minutes. Then we had to wait for 1/2 an hour for a maintenance crew to arrive so they could sign off on the problem??? Seriously? Why wasn't the maintenance crew already waiting for the plane once the decision was made to return to the gate? One would have thought after such an inconvenience that Frontier could afford to let go of some of its $5 sodas or pretzels for free to the passengers, are you kidding...NOT! We were offered about 4 ounces of warm water. Yup, they would not even let go of their ice. I guess the lesson is that you live and learn, I will never fly Frontier again."
Pros: "I think this airline should be a little more open about what's going on. Upon booking, no mention of baggage fees. There was a delay that we knew nothing about as we sat there. The crew wasn't very welcoming. Probably wouldn't book Frontier again."
Pros: "Short flight"
Cons: "Flying from Denver to Houston I didn't need to pay for a carry on bag because I was told my bag would fit under my seat (and it did). On my return flight was told by the (unfriendly) staff member that I needed to place my bag in this VERY small contraption and if it fit I would not need to pay for my bag. Unfortunately, my bag did not fit however; I was able to place my bag under the seat in front of me for the entire flight. Previously in November I had to pay an additional $75 for my checked bag being 4 lbs overweight. That is highway robbery, I could have checked in another bag for less than that. I will no longer fly Frontier because I am extremely dissatisfied with their service."
Pros: "The luggage policy must have been informed to passangers prior to the purchase of the ticket. I am unhappy about the fact that I could not carry my small luggage as I used to."
Cons: "The cabin crew can be a bit more friendly. There were several exit-row seats empty and I saw they asked somebody to leave one of those who swapped seats during the flight. If this is the company's policy, they can announce it in the beginning which would make things easier."
Cons: "I feel that Frontier baited me with competitive fares when booking the ticket. When it was time to print my boarding pass, there were extra and excessive fees that other airlines don't charge and weren't disclosed at booking. Frontier charges a "seat fee" just for selecting a seat for the flight. They charge a "carry on" fee for a carry on bag. When added to the booking fare, the total cost exceeded what I would have paid on another airline. I feel tricked and deceived. I would not use Frontier again unless they were the only provider."
Cons: "Charged extra $60 for check-in baggage for the round trip. The baggage was 25lbs and there was a carry-on option, but charges showed $70 for that during on-line check-in. The boarding crew in Philadelphia were excellent, but the same things cannot be said about the ones in Houston. They were rude in their reply to questions. The return flight was delayed by 45 mins. The baggage claim was horrible. The baggage carousel was jammed and it took another 45 mins to collect the baggage. Overall mediocre experience!"
Cons: "more than 90 minutes of delay.."
Pros: "The only good thing I experienced was we boarded the flight at a timely manner."
Cons: "i bought my round trip ticket for $65. It ended up being $140 with cost of checking bags and the hidden fee of having to pay for your seat. Not sure why I had to pay an additional $13 each way for my seat. Shouldn't that be included in the $65 ticket price? I could understand if I wanted stretch seating, but for non-stretch seating I had to still pay. Not to mention on the way back to Philly we were delayed for over 2 1/2 hours on the runway. They said initially it was due to computer glitches. Then they told us we needed to go back to a gate to pick up two pilots who missed this flight. That took over and hour for a available gate to open up. Then when the pilots finally boarded we had to now refuel the plane. Apparently, the fuel guy went home for the night, so they needed to find someone else to refuel the plane. It was just one joke after another. We were suppose to land in Phily at 11pm est. Instead we landed at almost 1:30am. A lot of us had to work the next morning or had people picking us up from the airport. I live in Delaware and I didn't get home until after 2:30am. They sent us a $25 voucher towards our next flight with them. Only $25? That will only cover the price of your checked bag one way. Also, on the way to Chicago one of the flight attendants, I believe his name was Reynoldo, was very disrespectful. He spent most of the flight talking to this one family. He ended up telling the one son about how he should never get tattoos because he will never go anywhere in life, and people who get them are stupid and just want to ruin their lives by getting tattoos. Now, I fully understand getting tattoos is a choice, but both my husband and I have respectable jobs. We both have tattoos and that has never gotten in the way of us getting a job. I did not appreciate listening to this for a good period of time. He didn't seemed to care who might be on the flight around him and offended by him. So, all and all I don't know how likely I'll ever fly Frontier again."
Spirit had a huge meltdown this week. DO NOT FLY SPIRIT. My whole itinerary was blown up.
Horrible experience. I booked my flight nearly 2 months in advance. Paid in full. We had so much trouble checking in online. I paid extra for reserved seats so my wife and I could sit together. Somehow, we had two different seats. It was a horrible hassle to get us to sit together. They didnt have my reservation or reserved seating. My check in apparently failed and didn't show on their part that we paid and reserved our flight. If it wasn't for my wife getting frustrated and a little wild we would have missed our flight. Keep in mind we showed our confirmation showing paid in full with reserved seating. It was really a terrible experience. I am all for cheaper flights, but I am truly not going to be flying with them anymore. It is a horrible feeling almost missing your flight for an issue that was not your own.
Pros: "Stewardesses were very nice and pleasant. We left timely and arrived on time."
Cons: "My seat got randomly assigned and I was put on the back row window seat with no window. I wish I could have selected my seat from a list of free spots (w/o extra charge). I don’t like that you are charged for everything: seat change, water, and any snack. I would expect at least water as passengers get dehydrated from flying. Seats are uncomfortable, not much space from seat in front, and there is no recline. Feels crammed. Lacks hospitality majorly as I am charged for every little thing. I hope they don’t start charging for oxygen intake. I was not informed of entertainment options, but I’m sure they were not inexpensive. I will not be flying with Spirit Airlines again. There are other airline options that are less expensive (after you add all the additional fees up) and much more comfortable and hospitable."
Cons: "Spirit isn’t an airline for frequent travelers. The aircraft is always delayed to depart due to beionh last in line after reputable airlines, files the have check in counters in popular airports or located on bottom levels, not accommodating for travelers that missed flights, and last but not least their luggage weight requirements are extremely low compared to all other airlines. The normal requirement is 50lbs and Spirit is 40 so one checked bag is $70. By the time you pay for every single detail you could be on a Delta Airline with complementary Biscotti and water!"
Cons: "Took my money and never deliver the paid services! If you’re late to reach your flght, your whole itinary, doesn’t matter how may flights you may have in it will be cancelled! No refunds, no flight changes, doesn’t matter if you did everthing you can to reach the consecutive flights on time!!! No REFUND for the flights you did not miss. This airline capitalize on your misfortune to make their profit without having to deliver the services you paid for up front! Also, they have lots of hidden fees after you purchase your ticket. Picking your seats so your family could fly together will cost more than the price of another ticket! Don’t forget the carry-on cost of $40 or more! Terrible business practice, they bully the customer because they can get away with it! Do business with them at your own risk!"
Pros: "They eventually got us there. staff were friendly."
Cons: "Online check-in - DID NOT WORK. Awaited the email, but never came. At the airport - kiosk didn't work. Got an attendant - flight had started boarding 5-10m before getting the agent / *their* policy is no boarding passes after that -- even though hours earlier the online check-in was done. They charged for the baggage, so parts took. Reality seems to be that flight was oversold. Upon rebook at next flight - that one was delayed due to awaiting inbound flight attendant. They know this stuff hours ahead of time, but never say."
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Cons: "They are cheap, at first, but it will cost you. You have to pay for bags. (If you fly Southwest you don't have to pay for bags). Our flight got canceled. Like many others did. We were stuck at the airport for 12 hours. Their lack of professionalism, customer service and empathy made the experience worse. They're policy is that they do not accommodate - ever. Intel from the airport says they are always having problems. Say they constantly cancel flights and that they come up with different excuses as to why. This time was the storm which had already passed and had not affected many of the destinations people were flying in or out of."
Pros: "This flight had more legroom than ANY flight that I had taken in years. I'm not sure if I just got lucky and landed in an upgraded seat or if that is standard on that plane, but it was great! This crew was also one of the best I have encountered. The cabin was very cold, but as soon as I asked the attendant to turn up the heat, she happily did, and I was more comfortable. She then came back to check on me to make sure I was better. Then... when I was going into the bathroom to brush my teeth, she stopped me and insisted that I take take the fresh, unused portion of a water bottle to use-- so as not to rely on the "plane" water. I would never had thought of such a thing-- but she was right, and for that, I was safer and more comfortable. Both attendants were also immediately at the ready with unlimited hand sanitizer after my bathroom experience. These kinds of things show me that they were pre-prepared to go above and beyond for my comfort and well being-- that is RARE in the airline industry, and I definitely appreciated those extra steps. Please look up their names from my itinerary, and give them the credit they deserve!!! All of my gate attendants were great too."
Cons: "Both of my flights that day were late, but honestly, I do believe that was due to the weather--- so I was not upset. The HARD sales pitch for bags and extras was excessive. There was no food or entertainment, so that's why I gave them a 1"
Pros: "Flight was early, plane was clean. Flight was uneventful"
Cons: "They charge ridiculous prices for luggage, even carry ons. Paid $42 each way for one checked bag. Food and drink are not free. Water was broken on plane in washroom. They try to get you to pay for a seat, otherwise you may not sit with your family. Only allow 40lbs in checked luggage, but you can bring as much weight as you want in personal or carry on. 41+ lbs costs an extra $30. They nickel and dime you for everything even $10 to print boarding pass. Initial price on Kayak was lower than everyone else, but with all the add ons turned out to be much more expensive. Not allowed to bring tennis racquets on board, have to check them. Jet Blue allows them to be carried on board. Will NEVER fly this airline again."
Cons: "Yes, the initial fare is cheaper, but that's only because they nickle and dime you for each tiny thing. Once you pay for bags and seats(!), you've spent the same amount of money as the other airlines, and have had to do extra work. I'd rather pay more up front and not have to pay for each little service. The seats do not lean back and there's not a lot of leg room. I'm short and I was still uncomfortable. Unfortunately our flight was delayed over 3 hrs. This was due to weather, so that's just something that happens, but I was already frustrated so it just made things worse. I won't use Spirit again."
Pros: "The fact that there was a nonstop flight from PHL to LAX at a reasonable time of day."
Cons: "When we arrived, it seemed Spirit was understaffed. There was a long line at check-in, and no bag drop. The attendants seemed stressed, understandably. We were seated in the second to last row, in front of three unaccompanied minors. The flight attendants were doing their best to make sure the kids behaved, but they were incredibly disruptive. My wife and I agreed: unless Spirit has a deal that's too good to afford, we will not be flying with them again. What you may save initially, you pay for in quality of service, comfort, and convenience."
Pros: "That the flight was over and I was done flying with spirit."
Cons: "Literally everything is extra on a spirit flight. I have just started flying more recently and this is the first time I think I have taken a spirit flight because I would have remembered to avoid this company because of their service. If you wanted to bring a carry on bag that is bigger than a small back pack, you pay for it. Some water on your flight, pay for it. Leg room and comfort of the seats, horrible. Any in flight entertainment, no. Any USB charging, no. I would not choose spirit again if I have the chance. And there were plenty of delays with both my flight to and from my destination. I don't know if spirit has any control over that, but it makes for a horrible flying experience. My 1 hour 10 min flight turned in to 3 and a half hours thanks to waiting in the airport, on the terminal, and circling in the sky."
Cons: "My flight was delayed by over three hours on Sunday traveling from Philadelphia to Los Angeles. Flight delays happen but there was zero communication from anyone at the airport let alone anyone at the customer service desk. They also changed our gate several times, which led people going back and forth completely confused and upset without anyone there to answer questions or help explain where we should be, etc. This was a terrible experience and I will not be flying Spirit again and will encourage friends and co-workers to do the same."
Pros: "The flight price is good, but they will quickly add extra fees if you aren't careful! Check in online & print your own boarding pass or pay $10. Don't just buy luggage that indicates the measurements are in line with their free carry-on measurements because they will be happy to charge $65 per bag because the wheels or handle makes it a fraction of an inch too wide! You'll pay to choose a seat next to your companion or if you want a cup of coffee. Be careful with Spirit Airlines. THEY START OFF WITH THE BEST PRICE, BUT THE EXTRA FEES MAKE THEM AS EXPENSIVE OR MORE EXPENSIVE THAN THEIR COMPETITORS!"
Cons: "They will quickly add extra fees if you aren't careful! Check in online & print your own boarding pass or pay $10. Don't just buy luggage that fits their free carry-on measurements because they will be happy to charge $65 per bag because the wheels or handle makes it a fraction of an inch too wide! You'll pay to choose a seat next to your companion or if you want a cup of coffee. Be careful with Spirit Airlines. They wanted to charge us for 2 carry on bags $260 RT because the two carry-ons were 1/16th inches too wide. Their attitude was all about themselves with a merciless disregard for the passenger. Their website shows the free carry-on measurement without indicating the wheels or handles inclusion, but you'll find that part in the small print below, and then at the gate, they have you "flagged" because you didn't pay an extra fee for a checked bag. When they scanned our boarding passes, they immediately told us to step aside to measure our bags, telling us to pay $130. We ripped off the wheels and handles in front of them and they still harassed us over a sixteenth of a inch piece of plastic that made it slightly too wide to fit into their frame/mold...1/16th of an inch! Rediculous!! We will never fly them again! Be warned!"
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Pros: "i like the assigned seating, i makes not rush to get on the plane first because ur seat is ur seat."
Cons: "seemingly all the rows of seating are too short. i'm only 5-11 tall and my knees were constantly against the seat in front of me. i sat in the middle seat on row 22. the lade next to me sat on the isle and even her knees were hitting and was uncomfortable. at one point the person in front of her leaned his seat back and it was all completely in her space, make her extremely uncomfortable. we had to ask flight attendant to ask the man to put his seat up some to give her some more room and comfort."
Pros: "The initial price"
Cons: "1. The flight was cancelled but no email or text was sent out. 2. There were no accommodations for the inconvenience and although the agent did his best to diffuse the already high emotions from he was unable to offer better options to appease the customers 3. The only option I was given was to travel over 2 hours to another airport again there was no accommodations provided 4. On the flight the seats are too close and they did not recline; my flight was little over 3 hours and I was so ready to get off the plane 5. Flight attendants were not approachable 6. Fees that are added after purchasing ticket: Seat, fast pass 7. Lack of confidence in the airline"
Cons: "A woman at the LAX (connection point) boarding area was so rude to the point where a supervisor got involved. I had a carry on with insulin(I'm type 1 diabetic) that she told me I had to check in. I politely asked her why since Philadelphia international did not give me any issues about it. I also told her that I'm type 1 diabetic and can die without it. She said "you're either checking this bag in or no one is boarding" and proceeded to put the security arm down. I spoke to a Supervisor, who told me it was completely fine. My 7 year old child and I finally boarded thanks to the supervisor. My advise to the wpmn is to stop and think why another reputable airport would have let someone through with the bag she's refusing to let in due to simple fact of size. This was not larger than a normal carry on. I understand that flights are often full and make these requests but certainly not in a humiliating way and ceerriamlg not after being told that it contains medicine that someone can die without."
Pros: "Clean and friendly staff"
Cons: "Upon arrival to the airport, I was told to stand in a line. Once I flagged someone down and asked if I could use a kiosk since I was not checking a bag, they directed me to the right location. Upon attempting to check-in, the kiosk printed a ticket that read "see attendant." I was placed on a line to wait again. Once I finally reached the attendant she told me that I was late in checking in. Apparently, the system does not allow you to check-in less then 45 minutes before departure and I was one minute shy of that. The then proceeded to tell me that I could not get on the flight despite having time to make it and would be charged a $100 rebooking fee. I was livid. I had to wait over six hours for no reason. My seat was empty when the plane took off. There was no reason to keep me off the flight."
Pros: "Despite my gripes, the staff was professional and polite."
Cons: "Firstly, I understand a discount airline will try it's best to place fees anywhere possible, but it seemed as though I was living in the fine print. Concerning luggage fees, the staff at every counter had a different opinion on what could be considered a personal items. While heading to LAX had one standard, returning to IAH had another. Rules seemed to be arbitrary. For example, a backpack was ok, but wheels on a backpack might change it's "category." On the speakers, "small backpacks" was permissible, but this is subjective. This is in addition to the fact that some Spirit employees told customers "any backpack is okay because it's a backpack." I fly frequently and have the smallest lightest carry-on case made by Hershey. I have never had problems with it's dimensions. It BARELY poked it's top out of that cage-fitting stand. I mean, it skimmed the top. Really, it was the handle that peaked out. I should have taken a picture. I had to pay $65 dollars for that one. Then, another $65 for a small backpack for my little cousin because it had wheels that couldn't retract! 2) The obvious confusion on whether to use kiosks or not was also apparent. People did not understand if both were needed. The confusion resulted in people asking other people to watch their luggage while they went over to the kiosk! In a post-911 world, this is not only poor airport etiquette, but downright dangerous. There should be signs stating: "If you need to check-in luggage, print and get in line, unsure if you need to pay, get in line, or if you have one personal item (showing measurements), print your boarding pass and continue to security. 3) No complimentary anything is given during flight. Sell. Sell. Sell. I and the three family members that accompanied me will NEVER book with Spirit again."
Cons: "Flight from Detroit to Philadelphia was cancelled the morning of the trip. Wait time to talk to a Kayak rep was 1 hr 20 min, then the Kayak rep that tried to help us was informed by Spirit that we had to talk with them directly. Then the wait time for Spirit rep was over an hour and their website function was down. When we finally reached the Spirit rep they informed us that they would not help us reschedule another flight to get to our destination, and our choices were to get a refund or fly out with them 2 days later. Neither of these choices were an option for us, so we had to purchase last minute tickets on our own for an outrageous price with another airline. Spirit said the hurricane/weather was the reason they cancelled the flight, but the weather was fine on our route and no other airline had trouble getting from Detroit to Philly. I have NEVER experienced an airline being completely unwilling to work with me during scheduling problems. This situation cost us a ton of money, and worse we missed a very important event. We were extremely disappointed to say the least and will most likely not consider flying with Spirit again."
Pros: "I tried to check in on line. No one sent me the check in mail. I tried many times. Since kayak sent it to price line, I tried with price line and it said to go directly to spirit. I went to spririt many time but unsuccessful. I fill in information but drops the information. I decided to check in at airport. Trains made big delays and arrived airport 45 min before departure and dead line was 1 hour before. I was cut. No other flights were available except for the same one on the next day. They charged $99 for change fee. I missed many appointments, spent extra $99. There is very little direct flights between phl and lax, and price seems good at the beginning but ended up expensive and lost one day, spirit had very very bad service and I don't want to use it again."
Cons: "I want to receive mail for check in. Spirit should repair their website so that people can check in on line. They should make people check in at airport if they had a failure on their web. Check in dead Lind needs to move to 40min prior to departure instead of 60 min. if it was caused by their failure, they should not charge for change fee of $98. I just hate spirit."
Cons: "The flight was delayed nearly 5 hours due to mechanical problems. As an early morning flight, the mechanical issues were known in advance--the plane did not arrive as scheduled the night before--yet passengers were not notified until check in at the airport. We could have made other arrangements (or slept until a normal hour) if we had been promptly notified. The gate agents were not understanding, and no accommodation--such as complimentary soft drinks--was made for our inconvenience. I felt like Spirit wasted my day."
Pros: "The staff on the flight were very nice."
Cons: "Where to start... I understand the concept of a base fee and you pay a la carte for everything else but this only really works for a single person traveling with a small personal item ONLY. You are literally charged for EVERYTHING. Which is mostly stated on their website with the exception of the checked bag and carry on fees of $50 and $55, respectively. Those fees can vary depending on who you ask....And even though they say you can save by using the kiosk ($20 to go to the counter), we ended up going to the counter anyway because the kiosk could not complete our transaction!!! On our return, we had to go through customs which requires you to get your checked bag (decided to save the $5 and check it on the way home), go through customs and then drop off your checked bag to continue your flight. Well, the Spirit representative decided it would be a great time to take a break and be completely MIA from their post. We had to go completely out of the terminal and back to a counter to recheck our bag. Resulting in a very close call on not making our connecting flight. The long and short of it all: We "Saved" $100.00 total on the initial ticket purchase. We paid over $220.00 ADDITIONAL to have our one carry on and sit next to each other ($20.00 each seat, each leg of trip). Never flying Spirit again and have been telling everyone not to. Bad Spirit!"
Cons: "This airline is serious about "no frills." I didn't realize this until check-in: my "cheap" ticket would get me absolutely nothing in terms of accomodations that most travelers depend on, like a carry-on bag. "No frills" policy aside - the check in process was HORRIBLE. I thought I could easily check in using my cell phone -- wrong. This website has no mobile version for cell phone users. I had to get my laptop to easily navigate the very slow website. Even when navigaing on the laptop, I had trouble navigating around between pages. I couldn't return to the previous page to de-select my chosen seats. It was also difficult to choose an option that didn't include PAYING for the seats."
Pros: "Seats were fine, and the cabin felt nice and cool. The attendants were nice as the interacted with fellow passengers. The flight felt smooth, and they got us to our destination safely."
Cons: "The employees at the gate were extremely unorganized, and played a confusing back-and-forth game on the intercom during the boarding. Although the attendants were curtious to those in need, they lacked in competence. Many passengers either a) could not follow instructions as request, or b) control their children. The attendants just seemed to let it slide, an not show any enforcement. In lieu of the 5-7 minute announcement touching on passenger safety, and respect towards fellow customers, a little more effort from the employees would have gone a long way on his flight. Finally, once we arrived, our gate was occupied. Then, the jetwave operated did not show up for some time. Therefore, we did not disembark the plane until an hour after landing. Apologies for the lengthy complaint, but this seems to be a trend for Spirit, and it's a bit ridiculous. However, thank you for getting us to our destination safely."
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "nothing was impressive."
Cons: "Charging for every single thing they can possibly charge you for. The icing on that cake is that they even charge you for water in flight. Now, that is so horrible. Only taking credit cards too. There are many older people on these flights that do not even have credit cards.... so they may not have water? Cheap flight!!??? nope, add everything together and with flight attendants that don't want to be there and a captain that let us sit on the tarmac for a good 15 minutes before thinking he should tell us what's going on. That was my first and it is my last Spirit flight! And i am telling everyone that i know not to fly Spirit. Some people I have told have stories of their own and said they won't fly Spirit ever again too."
Cons: "We were unable to board out flight. We arrived at the airport 50 minutes before our flight. We tried but were unable to print our boarding passes at home. When we got there we waited behind 2 couples before getting up to the attendant. When we got to the front they told us we were too late and could not take our flight. We were 44 minutes before our flight and they close their system at 45 minutes. We called customer service and they told us the supervisor could open the flight and let us on if we showed her that we tried to print our boarding passes and could not. We had a picture and showed her but she did not care. She was not letting us on our flight for anything. I don't know if she was on a power trip or what but I have NEVER experienced such poor customer service and unwillingness to help a customer in my life. They then told us they could book us on the next flight out, which was the next day. We went to American and flew American. They were super helpful and got us on a flight out 2 hours later. Thankfully for American we only missed the first night of our conference and not a full day, like Spirit would have had us miss. I will never fly spirit again after that experience."
Pros: "The lady working at the gate 17 checkin for the flight from TPA to IAH was excellent!"
Cons: "I arrived to checkin in my bag early so I could relax in the airport only to be created with a sign stating that no one would be available to assist me until 4 PM which was two hours later? I then proceeded to pay by the kiosk to check my bag to be safe but then was unable to leave it. I then had to still carry the bag around only to return and be at the back of an extremely long line of people waiting. I finally get through then proceeded to my gate 17 to checkin. Once one the plane I noticed several people with bags the size of mine as carry on which meant I just wasted $52. I was extremely disgusted because I could have possibly had this issue resolved and saved my hard earned money if someone was at the baggage checkin desk."
Pros: "I enjoyed the smooth ride and coming and going"
Cons: "I believed and considered it a rip off having to check 3 other bags that weight less than 20 pounds at the chk in and charged me $50 each . I only had to chk in a big luggage that weigh 45 pounds and paid $55.00 going to Houston Texas then to sandiago California. How is it that i was able to carry on my other three small luggages (one per person.....a total of three people ) to then charge me .....$211.00 coming from sandiego back home? The gentle man who chked all my bags said " I got lucky at the begining of my trip !!.....WHAT IS GOING ON ? ....I have been flying spirit for over 20 years and i have NEVER encounted such horrable service that alone charged a ridiculously price for my small luggages. .....I will never fly spirit airline AGAIN ......."
Pros: "Can't say I liked anything about this flight."
Cons: "For starters, I get an email telling me I have to check in online or pay $10 to do it with a person (I'm ok with online check in but seriously?!). Then during online check in I come to find that you have to pay for carry-on luggage, and if you don't pay the $45 for it online you will pay upwards of $100 when you get there. Next I come to discover, although I bought a ticket I did not actually have a seat. I had to pay anywhere between $9-$45 to guarantee "I could sit next to my friend", if not I could take a gamble and not have a seat. Once we were seated on the place it turns out your seat is not guaranteed, two poor gentlemen behind my husband and myself were booked with the same seat. The amount of people I heard verbally express they were dissatisfied was so far greater than any "low fare" prices they offer. There is no form of entertainment (which I can deal with) and no complementary snacks or beverages; again, I can deal without them but they are such a standard on other airlines. Finally, I grew very annoyed with all their reminders as to why they do the things they do, in fact to "keep our fares low". I'm sorry your fares are not great because all of the hidden costs. Needless to say, I won't be flying spirit EVER again."
Pros: "I actually liked the fact that we arrived in LA 45 mins early."
Cons: "The Flight Attendants weren't pleasant...one short "black Attendant serving in "Coach" seemed so miserable. She wasn't pleasant AT ALL! Her demeanor was as if she just would rather be somewhere else, anywhere else but here on this flight serving us. The other Attendants weren't overly friendly either, but they weren't as obviously indifferent as this short one was. The Pilot was the nicest part of the whole Fight. Also the fact that I had to pay $50.00 to check my bag $55. to be able to bring it on the plane...the most I've had to pay EVER! thus-far. So the money I saved w/ this Airline cost me more than if I were to have booked my flight w/ another Airline. Also, NO MAGAZINES TO READ, NO MOVIES TO WATCH, FOOD WAS BEING OFFERED AT A PRICE 4 times they dId this..I FOUND THIS TO BE EXTREMELY "TACKY" Especially considering the length of this FLIGHT to CALIFORNIA frm Philadelphia. I never had to pay for in-flight refreshments on shorter flights than this one. I''VE flown more than I ever have in this past year w/ different Airlines and this was the worse experience SO Far! It wasn't worth it! I am NEVER FLYING ANYWHERE W/ THIS AIRLINE AGAIN! I'd rather pay a little more than to be "NICKELED & DIMED" TO DEATH! Also the two passengers I sat next to said the same! Ya'll might want to address these matters or you may NOT EXSIST IN THE NEAR FUTURE."
Cons: "Check in at Atlanta airport was a mess - there were several lines and it was not clear which line i should take to check in for my flight. Despite i arrived 2 hours before take off, I almost missed the flight."
Pros: "The woman at the airport desk was wonderful and very helpful. She took off 10 dollars from each bag because she said she could see that we tried to login. She put notes in the record and said we could possibly get more refunded but I have not heard from anyone about it. Now I get to call and be on hold for ever. She also informed us that the flight confirmation number we had was a kayak, not spirit number???????? There was no indication about this. Also boarding was very efficient."
Cons: "When I purchased the ticket from Kayak I was not informed about the need to purchase a seat or bags or given the opportunity to do so. There was no notification that one could not have a personal item and a small bag -- only one. When I tried to get my boarding pass on line, I was unable to do so. At that time I learned about the baggage policy. The system had me in a loop that I could not get out of. I was not allowed to request an account so I concluded that I might have gotten one when I logged in. I tried to sign in repeatedly and asked for a new password because it kept saying it was wrong. I never got it and I had to leave for the airport or risk missing the flight. So, I was charged $40 per bag (two of us were flying) for both the outbound and return trips. That is roughly twice what I would have been charged if I had been informed and had been given the chance to buy the bags when I bought the ticket. It would have been much cheaper to buy a ticket on another carrier once I paid 160 for two small (what would easily fit in overhead). I had a carry on (personal item) so had to pay. Our flight was delayed and the gate was moved several times. We were not kept informed about the weather conditions, the fact that the plane was on the ground, or what time the flight was supposed to arrive after all the delays. The flight crew was too busy visiting with each other to deal with a problem in the seat next to me -- I kept trying to get their attention. A tall man kept his feet in the aisle and, most importantly, he was talking loudly on his cell phone until the plane was barreling down the runway to take off. They had told us to put electronics in flight mode way before that. He just kept talking. I tried to get the crews attention but no problem."
Cons: "Late flight. Delayed flight on and then delayed again... unable to tell us when the flight would take off.. unable to rebook flight to the next morning... Airport reported that plane was broken and required a part from JFK airport and that they did not know when that part would arrive...and once it arrived they had no idea how long it would take to fix that plane. Then approaching the new 3 hour and 40 minute delayed flight time, we ended up switching gates to a different plane anyway. the plane got into Dallas around 330AM which was difficult to make arrangements for transportation upon arrival. Would not fly again."
Cons: "Do not understand their business model. Spoke to numerous people coming and going and everyone was upset about something. All of the hidden costs were the most mentioned along with frequent flight delays. Never fly Spirit with a connection! But it all trickles down. Because their luggage size and weight standards are less than the industry standards [Scam] and the attending charges check in is at a snails pace. Took us 30 minutes to check in with no line because one person was unpacking their bag to get under weight charge. Also since they are dealing with irritable and angry customers all day long the employees attitudes are terrible. The most common remark I heard, and I concur, was I will never fly this airline again. This is the part that leads to my confusion of the overall business model. At some point you run out of first time customers."
Pros: "The Crew and the seat trays that perfectly fit an iPad for watching movies."
Cons: "Pay for your luggage, Pay for picking a seat, Pay because you luggage weighs too much, Pay for priority boarding, donate to help make them greener, donate! really? Ha! Finally, the fact that the seats are so narrow and so close to the seat in front of you. It is almost impossible to get in with out falling all over yourself and the person next to you has their elbow in your side and I am not a tall person and my knees almost touch the seat in front of you and because they are so close together, they do not recline anymore. Thank goodness the flight was only 2.5 hours!"
Cons: "I was seated in an aisle seat (5D) with two morbidly obese men sitting in the middle and window seats next to me. Both men were over six feet tall and approximately 350 lbs. Neither one fit in the dimensions of their seat, therefore I was forced to relinquish a third of my seat. Question: Why don't the airline personnel require these people to purchase 2 seats? You can post a notice online (where most of us buy our tickets). If passengers exceed certain ht/wt parameters, they must buy 2 seats. You enforce bag size/wt. restrictions. Why not people?Obesity is epidemic in our country. I consider it false advertising when Spirit tells me I am purchasing a seat...I paid full price for one-half to two-thirds of a seat."
Cons: "Seats don't recline and are close to each other. I didn't have much leg room, and I have short legs. The food was the standard fare -- soda pop, chips, etc. but you have to pay for it and they only take credit cards. That brings up my biggest dislike for Spirit: charging for everything. The ticket was lower priced than any of the other airlines I could find. The reason why is that they charge for everything. Carry on bags are $45 if you check in online, and $55 at the airport (that's each way.) Checked bags cost money. Want to pick your seat? That will cost you. Want a drink and snack on your 3 hour flight? Give us money. In the end, it actually would have been cheaper to fly on another airline that offers free carry on baggage and complimentary snacks. Then there's the check in procedure. I tried to check in online. Got my seats picked out, 1 carry on, things were good. I even opted to rent a car through them because they offered a rental at a really cheap rate (but the taxes and fees were twice the cost of renting the car, which they don't tell you up front.) Got to the point where you print your boarding pass and got a message saying "something went wrong (gee it's so hard being popular.)" Too many people using their website at once. The message said to print out the message and take it to the counter to avoid being charged a fee at the airport. OK. Went to the airport to finish checking in, showed the print out to the person working there, and was told to use a self-check in kiosk. I went to the kiosk, and found I had to start over. Picked out my seats (different ones than the one I had picked before,) claimed one carry on at a higher price, and called the Spirit employee over. She said that because it didn't work online, I had to pay the higher fee. Total BS! I won't fly Spirit again, that's for sure."
Pros: "Staff were very pleasant."
Cons: "My issue is with the purchase of my flight and the failure of your website to make the need or lack of need to purchase additional items. I purchased through orbitz and was not allowed at that time to advise of my need for wheelchair assistance or pick a seat. I got on your website and ended up purchasing an aisle seat to accomodate my disabilty and paid to bring on a carry on bag. The bill indicated i was charged twice so i had to call when i was informed i did not have to pay for a seat and i did have to pay for tge caary on. I could not figure out your system and most likely will not fly on your plane again because of that fact. I paid an extra 45 to accomodate a disability which is unsettling but more a problem when you cannot figure out the additioal charges until it is too late to cancel them. Then, on a plane that was not full, they gave my seat to another passenger which t ook quige sometime to fix"
Pros: "Spirit's $199 round-trip fare was very reasonable, especially since I was traveling Christmas Eve at the height of the holidays. (I should add that Kayak.com's review, which they emailed to me, is poorly written. If they're assigning my critique 5 categories, Excellent, Good and Okay are clear.... but "Poor" and "Mediocre" are too similar. Kayak ought to buy a thesaurus. Which is a worse or better rating, Poor or Mediocre?? Way too vague!)"
Cons: "At my gate at LAX, I got on line because Spirit said my flight to Houston was boarding soon. Then the video screen said, "Flight and boarding time delayed 45 minutes." Fine, delays happen. I rejoined the line later, but the "delayed 45 minutes" had vanished from the video screen, which now said "CLOSED." Damn, did I miss my flight because the delay was cured and the original boarding time reinstated? (No, but it looked that way.) None of Spirit's constant speaker announcements explained anything. So my fellow passengers and I waited there confused. Finally, with the long line barely moving, my gate's video screen changed to "Spirit Flight to Denver boarding in 1 hour." Did I miss my flight? (No, but it looked the way.) Congratulations Spirit, on putting the 100 passengers standing in line into a panic. Your pathetic lack of communication is abominable. Haven't any Spirit employees ever flown your airline and noticed how inept the service is? Even my flight attendant was curt with me when I politely requested a soda. Moral: Spirit's price is wonderfully affordable, but you get what you pay for."
Pros: "I did not like anything"
Cons: "I have been flying for over 30 years and this was by far the worst experience I have ever had. When I first arrived at the check in line the lady behind the counter was very rude. The fact that you charge $50 for a carry on is the worst company policy I have ever encountered. Then on the flight everything was terrible. The flight attendants were rude and didnt care about customer needs. The seats are small and uncomfortable. The plane is old and was very wobbly. I will never fly Spirit again and I will tell all my family and friends that this is the worst company in the world."
Pros: "I was stuck in security for an inordinate amount of time and was two minutes late after the gate closure. I was refused and sent back to the ticket counter to rebook a flight that would cost twice the amount of the original ticket and arrive a day later. Spirit is the worst. Got a new flight on American Airlines for much less booked that moment and have gotten so much better customer service ever since. Yes, spirit is cheap but they are terrible with customer service. Never flying again with them."
Pros: "It was a short flight, no delays, speedy boarding, and actually ran ahead of schedule."
Cons: "The entire flight was an advertisement. The flight was about an hour and a half long from gate to gate, about 50 minutes were spent with someone from Sprit over the intercom trying to sell their credit card or other irrelevant and annoying announcements. There was a point when they passed out flyers down the aisle for credit card sign-up. Maybe it's just me, but I just wanted to sleep for an hour or so, flying during the holidays is stressful, so for over half the flight to be spent being talked at by the loudspeaker about the benefits of a credit card was a pretty annoying negative."