Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Madrid
|January||Best time to beat the crowds with an average 4% drop in price.|
|June||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$571||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "This was a great short flight."
Pros: "Movies on any flight is great."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Cons: "Proper communication"
Cons: "Excellent service"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "Only selection of movies but that’s all!"
Cons: "Flight delay could have been explained better, boarded the plane and sat in for about 2:30 min, crew could have been more proactive but NO! Food especially thinking this dinner time in business class fare very small portions! Wi-Fi paid for full flight but it was turned off in the mid of the air!"
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Cons: "They were great"
Cons: "Everything was great"
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Pros: "The crew was so nice and funny!"
Cons: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Cons: "Slight delay of flight"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Quick easy flight"
Pros: "Typical Delta efficiency and comfort."
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "On time."
Cons: "In flight entertainment and crew friendliness"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "Landed Early at LAX"
Cons: "Having to go through 1 terminal to get bussed to another terminal & gate was at the opposite end. Having to ask the person next to me not to eat nuts Bc I was allergic. I disclosed this on my registration for my flight."
Pros: "Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!"
Pros: "Safely made it from Florida to LAX on time with no incidents"
Cons: "The flight was fine, but there was no onboard entertainment. Fortunately the Wi-Fi worked so I was able to stream."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Kara was really nice to us."
Cons: "Noisy plane."
Cons: "Time to bring in dual class flights!"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Pros: "The crew was very nice, professional and overall excellent."
Cons: "I don't care for the MD planes."
Cons: "No power outlets, back of the plane is really loud, overhead bins suck"
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "Very professional and courteous"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Pros: "Seat and headrests especially were nice"
Cons: "Very bumpy rides in both cases"
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Pros: "Complimentary meal and entertainment, very good service from flight attendants."
Cons: "Seat 43B?! I checked in 12+ hours in advance."
Pros: "First flight"
Cons: "Too packed"
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Pros: "The crew was great! The seats are never comfortable on economy flights."
Pros: "Seat back tv’s"
Cons: "Flight was delayed over 3 hours, food was mediocre at best"
Pros: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Cons: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Cons: "Connection time unacceptable with delay in departure from London"
Pros: "Crew is phenomenal! Food was good. Comfortable overall"
Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Cons: "Space was limited"
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Pros: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Cons: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Pros: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Cons: "Food was mediocre."
Pros: "Nice crew"
Cons: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."
Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Cons: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"
Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Cons: "Lost my luggage . I am in Madrid with no luggage."
Cons: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"
Pros: "almost hrly refreshments courteous crew calm demeanor"
Cons: "There was not entertainment at all"
Pros: "Lots of food with free wine"
Cons: "boarding was late and chaotic and no apology from the airline"
Pros: "Overall experience was great. Crew was nice, good food, boarding went smooth, flight was on time."
Cons: "This flight went well, crew was nice, flight was on time ."
Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Pros: "Entertainment was very diverse ;great"
Pros: "It was clean and it was on time."
Pros: "Staff were amazingly helpful n friendly. Food was yummy."
Pros: "Wonderful crew and amazing soft landing, like cream."
Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Pros: "Great service. Polite, multilingual staff. Food is quite good. Super ckean orderly plane."
Pros: "We left on time"
Cons: "Tight legs space"
Pros: "The most comfortable trip"
Cons: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."
Pros: "Flight itself ok"
Cons: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Pros: "Comfortable, timely and pleasant overall."
Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"
Cons: "Not a thing"
Cons: "That I can't fly them all the time."
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "Entertainment food and friendly crew! Alles gut!!!"
Cons: "Small seats"
Pros: "GREAT BEER EXCELLENT AIRLINE!"
Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."
Cons: "Connecting flight to MUC was cancelled without notification, this was corrected too late to get me a different flight from ATH to MUC. So then I had to miss MUC to LAX. Instead i was transferred to an Airfrance flight 12 hours later."
Pros: "Boarding was late and disorganized. Would recommend boarding by rows from different areas of the plain. Flight landed on time. Entertainment offered a wide selection"
Cons: "My wife developed a stomach problem from the second meal."
Cons: "The flight was canceled because of terrible engine maintenance problem. After leaving the aeroplane no information or structured assistance was given. If I did not have roaming and would have called to re route I would have been possibly stranded in Berlin TEGEL for more than a day."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Pros: "Easy flight nice bottle of reisling"
Cons: "No on flight entertainment"
Cons: "Wish I had more time to shop Duty Free/Munich."
Pros: "Crew good. Seat cramped"
Pros: "The crew was ok. They did what you expect for a short flight."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "I made it alive"
Cons: "American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline."
Pros: "The entertainment selection was nice."
Cons: "The seats were uncomfortable."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Cons: "Never flying again with this company"
Cons: "Our first flight was cancelled due to maintenance issues. We waited several hours for another plane to come, and this flight was cancelled as well due to maintenance. We waited in line for 2 hours to be rerouted and now we can’t go out until tomorrow afternoon. We will miss 2 days of our vacation. Terrible experience"
Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
Pros: "The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them."
Cons: "The plane was so old the overhead lights didn’t work in our section (who failed to check that??). The overhead bins fell open at landing and things almost fell on people’s heads. There was subpar entertainment options that hadn’t been updated since at least the 90s, which was made even less acceptable since it was literally the only option for entertainment on a 7+ hour flight when none of the overhead lights worked. For a ticket that cost more than $1200, the failure of the airline on nearly all levels to provide standard services was completely unacceptable."
Pros: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat. The flight was very much on time."
Cons: "The food is so, so. The seats are extremely narrow"
Pros: "Absolutely no part of the flight was comfortable or enjoyable."
Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."
Cons: "Very old plane. No personal entertainment. Very basic service."
Pros: "Crew was able to switch our seats so that we had extra space since we were traveling with lap infant."
Cons: "Plane was new, but small for an international flight. We traveled with an infant and there was no bassinet."
Pros: "Comfortable seats, good food and entertainment, on time"
Cons: "More water should be offered throughout the flight."
Pros: "Very pleasant staff"
Cons: "Inability to charge cell phone, poor location of TV, & inability to hear the music & movie well"
Cons: "No wifi"
Pros: "Flight only half full. Had both seats near window so could almost lay down to sleep. Crew was very helpful."
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "Airline counter worker in Philadelphia reeassigned my seat twice so that I can get a window seat with no one next to me (thanks!). Tons of films on the free entrainment system."
Cons: "Someone attempted to claim the seat next to me and the flight attendant allowed him. Luckily he moved elsewhere after I objected. There were plenty of other empty seats."
Pros: "How expedite everything was and how helpful the aa personnel at the airport were. Flight attendants were efficient and friendly."
Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
Pros: "Friendly and attentive crew. On time."
Cons: "Upgraded seat to be more comfortable. Very, very cold. Uncomfortable cold. Apparently it was an old plane and adjustments to temperature were difficult. No individual tv screens. At one point the steward lost control of drink cart and crashed into my personal headphones which he broke."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Cons: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "The view"
Cons: "3 hour delay - no compensation. Very old plane - no televisions, communal in-flight entertainment. Uncomfortable seats, dirty tables, loose arm rests. Food was outdated and terrible."
Cons: "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"
Pros: "You never let me know in advance, I had to go to aa terminal. I almost lost this flight in Sfo airport."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
Cons: "I liked the food was included and beer."
Cons: "Liked it all."
Cons: "Don't have tv in seats hard to watching one tv"
Cons: "was not allowed upgrade! I only tasted the food it was not eatable. I am 70 years old and id rater starve to death than eat that food and no food to buy!"
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Nice crew and on time."
Cons: "Very old American Airlines plane, food never as good as Iberia. Not enough room for carry on. Entertainment system from 1960's"
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "The pilot was amazing!"
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Pros: "Everything was on time. Food and service were very good."
Cons: "My check-in bag was 5 pounds overweight and resulted in a charge of $200. I think this is outrageous."
Pros: "For a flight on a US-based airline, this was very comfortable. Much better than the current domestic tin cans. Flight was early"
Cons: "Flight crew giving instructions seemed to be forgetting everything and breaking in every 2 minutes to add a new sentence."
Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Pros: "The crew on my flight was excellent. Thank you."
Pros: "A staff of 2 attendants on a crowded A 321 is minimal, not optimal"
Cons: "improve the accompaniment of the drink"
Pros: "Not a thing"
Cons: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Pros: "It’s not everyday that you get a meal for free on an airline in addition to friendly service. Even though the flight was 7 hours, it was a smooth and enjoyable one."
Pros: "Exceptional service and staff"
Cons: "Food isn't usually this subpar."
Pros: "Surprise.....on time , have luggage, fabulous crew, large aircraft."
Cons: "That this has not been MY past experience."
Pros: "Competent stewards/stewardesses"
Cons: "No meal?"
Pros: "Air Canada is a respectable airline but the plane is not spacious at all. I mean, yes you pay for what you get, but damn the aircraft seats are so small. Then for people taking the morning flight, who probably haven’t eaten breakfast, you give them a measly omelet with a nasty side of spinach ? for the entire flight ? and a measly bag of pretzels ? Your starving the people which isn’t nice at all. Getting through baggage and getting in the flight was quite smooth and the air hosts were excellent. Entertainment was ok, there’s way to many Asian inspired films on there that I find are uninteresting, but hey, to each his own. Now coming back however was far better, the food was good, although can we stop putting soggy food into the mix, I know the food is premade but the mash potato is always so soggy and the vegetable mix has no flavour. Drinks are always great on the flight, entertainment was the same, hosts were great, pilot knows how to fly the plane, thank goodness, and overall it was a good flight back. Make the tiny adjustments I suggested and you’ll be at the top of your game Air Canada ! Merci !"
Pros: "Nice, friendly crew"
Cons: "Sold me headphones that were very poor quality. Couldn’t use them. No snacks provided on a very long flight-all was for sale. Drink was a bit more than half a cup"
Pros: "Crew and flight were great"
Cons: "Not great food, but that's ok."
Pros: "Coming home"
Cons: "price of Air Canada Rouge not worth it, they should put this flight back to the regular air Canada flight. I can go with United and have a much more comfortable flight home"
Pros: "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
Cons: "No complaints."
Pros: "Clean and friendly"
Pros: "business class"
Pros: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Cons: "Food was nothing to write home about, but it served its purpose."
Cons: "Lost luggage"
Pros: "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
Cons: "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"
Pros: "The on board entertainment was phenomenal. My kids LOVED that they could connect and play games with each other. The gate agents in narita were the sweetest people I've come across in a long time."
Cons: "Air Canada is pretty dang snobby for the most part. Im not sure when a rule was instituted that headphones can't be worn under 10000 feet, but my three children were targeted many times about their headsets... on the ear, boring kid headsets... and there were THREE adults around us wearing similar headsets that were not bothered. I am a single mother of three tired children and we were settling in for a long flight and I found the treatment very unnecessary and discriminatory. The food was pretty awful, lol. We ordered kids meals and none of my kids ate on the flight."
Pros: "I really liked the entertainment. Not knowing the Toronto airport I did ask a few crew for help where to go for customs and continuing flight. We got a ride to get closer to customs. After going through customs we asked again where to go for continuing flight and finally got to our location and they were just starting to board. Felt a little too rushed no time for bathroom break."
Cons: "Leg room not very much with bag in front under the seat in front of you. Legs fell asleep and knees locked really needed more room for legs."
Pros: "Great price, easy transitions and connecting flights. No complaints here!"
Pros: "Crew was great and offered a second drink service, which seems rare these days. Food was very tasty, even if I had to buy it myself."
Cons: "We started boarding too early and the service crew had not yet completed their tasks. Thus, we were standing in the jetway, not moving, for about ten minutes."
Pros: "Roomy, professional, friendly. Very efficient. Beverages, meals and snacks were timed well, so that the long flight felt like it went much quicker. I'm not particularly picky or spoiled, so me rating the breakfast and lunch as great, may not be the same fOr others. But my meals were delicious to me. I would definitely fly Canada air again."
Cons: "No complaints."
Pros: "I survived the flight"
Cons: "The conditions of the plane were terrible. The plane was old and very cramped with sagging seats so close together I could feel the persons knees behind me. There were no screens for entertainment. The food was horrible, and there was no option to buy anything better. The flight attendants were slow with service and even slower to pick up trash. The 2 bathrooms in the back of the plane were dirty and old."
Pros: "Personnel were friendly aircraft was clean"
Pros: "Good communication with passengers, attempts to avoid turbulence, pleasant staff."
Cons: "Luggage was slow to get to baggage claim, would be nice to have fruit and cheese platter available for purchase"
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Pros: "Great! The passport check in Lisbon was backed-up, but Air Canada held the plane for many passengers. It was a great flight! Highly recommend!"
Cons: "Second flight in a row delayed almost 1.5 hours."
Pros: "The only thing good was the aircraft was clean and nice and a good assortment of entertainment."
Cons: "The crew was rude, the seat couldn't lean back and I couldn't sleep for the entire duration of the trip, the food was awful and a small amount for such a long trip."
Pros: "Great crew members. Helpful and welcoming!"
Cons: "Like last year we had long delays going and returning from Toronto to Madrid. Breakfast was also not has good. We only got a slice of banana bread. Not enough choices and quality."
Pros: "The on board food service was great.Entertainment system was good."
Cons: "Weather was bad in Montreall. This stretched out our time at the airport."
Pros: "All was good as it was not a Rouge plane."
Cons: "Needed a bandaid as got a paper cut but it took forever for the stewardess to get me one.Had to remind her again."
Cons: "No leg room, no tv's and no chargers."
Cons: "When you roll up on clerk at the check-in counter and she's already eyeing your carry-on bag you know you're gonna have a problem. My bag was purchased a month ago and I made sure it met all major airline specs so when she immediately told me I'd have to check it, I told her it would fit no problem in her little mold. She insisted that it would not and I'd have to PAY to check it. I picked it up and easily popped it into the mould but my zipper snagged on the way in and she said that I was not allowed to "force" it in. I then easily lifted it in and out twice without the zipper snagging. Then she insisted that I weigh it. 22lbs is not much at all so I figured I might get caught here but to my surprise I was only at 23lbs. So she immediately said I would have to pay because I was over weight.... BY 1 LB! So I opened my bag and took out bag of carrots and put it back on the scale. She was so pissed that she couldn't charge me anything that she never made eye contact for the rest of the process. She then said that because I had my cat with me I could not sit in the row I had booked because it was an exit row. I insisted that it was not an exit row as I had just flown on the plane four days earlier with my cat in the same seat. She refused and moved me to a row with less leg room despite my having paid for the upgraded seat (I'm 6'4"). Upon boarding, I confirmed with the flight attendant that my original row was NOT an exit row. It was behind the exit row and there are no restrictions for that. One terrible staff member is all it takes to ruin a flight. Air Canada Rouge also happens to be a soda can with wings so that doesn't help."
Cons: "5 hours late with no info"
Pros: "I really enjoyed the plane. It had comfortable seats and was very roomy. There was complimentary dinner and breakfast service, both of which were delicious."
Cons: "About 80% of my flight consisted of noisy Spanish high-school erst returning from some trip in Canada. They were loud and obnoxious and ruin the peace on the plane. This was an overnight flight and they ruined any chances of falling asleep. The problem came from the fact that the flight attendants could keep them under control. They, in turn, got annoyed and gave generally subpar and unpleasant service."
Pros: "Friendly crew Newer airplane (787) On time"
Cons: "fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress"
Cons: "Mechanical problems and missed flight to Milan. Then next day flight to Milan delayed. Air canada put us up in cheep hotel with minimal food vouchers."
Pros: "Quality of food was pretty mediocre. Of course I am comparing this with airlines like KLM, Emirates or Cathay Pacific."
Cons: "Upon arrival at Madrid we found our suitcase in the checked luggage was badly damaged at two places. Who do we request for damages?"
Pros: "The pilots did an amazing job navigating around a passing storm."
Cons: "Flight boarded late and then was delayed on the tarmac for an hour to unload baggage for passengers that did not make the flight due to security/customs. Minimal legroom"
Cons: "2 hour delay Food was horrendous, worst airplane food I ever had"
Pros: "Direct, on time, good on-board service, no hassle, excellent value for money"
Cons: "We waited nearly two hours AFTER WE BOARDED THE PLANE for a flat tire to be changed, or so we were told. In typical airline fashion, we were told several times that the delay would probably take about 15 minutes, turning into nearly 2 hours. In combination with the change I described above and the 9.5 hour flight to Tokyo, we were completely done in for 2-3 days after we got to Tokyo."
Pros: "GOOD LEG ROOM"
Cons: "THE FOOD STILL SUCKED."
Pros: "The flight left on time, and arrived on time."
Cons: "While seating in the seats I booked months in advance, my partner and I were presumptively requested to change seats to accommodate a 5 year old and their parent. What frustrated me was the negligence displayed by the flight attendants who didn't ask if my partner and I were traveling together to accommodate a passenger who clearly booked at the gate. Although it was not ideal for the attendants, flight attendants should always as if folks are traveling together "before" assuming a passenger is okay with relocating from their loved ones. It display respects for everyone flying."
Cons: "No complimentary small snack at all, must pay for everything"
Cons: "The 5+ hour delay was simply horrible"
Pros: "We had a wheel chair person and they made it very easy to drop off at the gate and get it at the destination gate. Also they drove us over to the baggage area due to many elevation changes required to reach this area."
Cons: "The obtaining of the boarding pass in Newark needed more people to help get the boarding pass. I like the option to use a machine if I want to generate a boarding pass but there were issues with the machines and not enough people to help alleviate the backup of people having to wait."
Cons: "The cabin was very hot."
Pros: "Our flight attendant was the best!"
Cons: "The weather."
Pros: "Flight mechanics (checkin, luggage, boarding), in cabin service were allfine."
Cons: "Delayed over 6 hours. United should have made replacement plane available sooner."
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."
Pros: "the crew was great."
Cons: "quick flight. comfortable seats. lots of leg room"
Pros: "Good service, being on time or early! Food was good. Keeping it dark for several hours to allow for sleep is good! I would do this flight again hoping for similar experience."
Cons: "I thought I was flying Lufthansa but got United which is the worst Airline in my opinion. Delayed 3 hours and poor service."
Pros: "Nothing - missed flight because of bad info from Kayal"
Cons: "Loss of day's vacation - hotel bill, rental car cost and missed concert - all in about $400 lost."
Pros: "This was a direct red eye flight to Madrid"
Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Cons: "Couldn't get direct tv yo work"
Cons: "Leg room is atrocious. Delayed an hour because of maintenance."
Pros: "It was a pleasant flight - nothing too exciting. The staff was lovely."
Pros: "Everyone was so very helpful."
Pros: "Nothing stood out."
Cons: "having to wait for the flight crew"
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Cons: "Bumpy plane"
Pros: "Our Stewart on way was nice. Pilet was informative. Let us know what the weather was like and when to expect turbulence. Pointed out land marks as we flew over them."
Cons: "Seating was uncomfortable. Very little leg room and I am short. Can't imagine what it would b like if I were 6 foot instead of 5 foot"
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Cons: "It was cancelled no email no text no call thanks"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Cons: "I was delayed for 6 hrs"
Pros: "Very friendly and kept us up to date with the issues we had with off-loading about ever 15 minutes."
Cons: "It took 50 minutes after we landed to park and get off the plane."
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "I like the United check in person in Milwaukee / kind- helpful- informed. All United personal were polite and professional in spite of many delays , cancellations and upsets."
Cons: "Out going flight to Denver never made it to salt lake . Rebooking barely got us to connecting flights.... but made it we ran to connecting flight and did make connection. Returning, our first flight also never appeared ... two hours and 15 mins of standing in line to rebook We boarded another flight. In Chicago we stood in another line to rebook . Eventua"
Pros: "The staff was efficient, funny, friendly and honest. Smooth landing and good service. Thank you!"
Pros: "Smooth ride, professional and friendly crew"
Cons: "Wish the cup "holders" in the tray were deeper"
Cons: "United would not put my bags on despite being at the counter 40 minutes before the flight. Then they put me on stand by for 6 hours during which time they lost my bags and ultimately not having a seat for me."
Cons: "Need water offered free"
Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."
Cons: "Plane 2.5 hours late"
Pros: "Food was pretty tasty and entertainment worked well."
Cons: "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."
Pros: "On time. Early."
Cons: "Nothing was fine"
Cons: "How about getting friendlier staff. The male flight attendants were insanely rude."
Pros: "This plane was pretty small (70 people) and not full, so boarding was fast. The crew was good, friendly and helpful. The pretzel snack things were good and unexpected for such a short flight."
Cons: "The plane was very loud and it was impossible to hear the crew and my partner. There was no entertainment which was fine because I brought my own."
Cons: "Displaced to another delayed flight 6 hours in total!!!!! Lost of other connections Send me to Frankfurt and then to Madrid one day after programmed The baggage lost Should reimburse us"
Pros: "Crew were gracious & helpful. Plane left and arrived on time. Frequent offers of beverages."
Cons: "There was no space for legs and feet. Rows are too close together in economy. Only my left foot could extend forward - a metal box was bolted to the floor where a right foot would go. Seatback pockets with magazines, headphones, etc take space that knees require. Then when my front neighbor fully reclined for 7 hours, I was really pinned in (middle seat of center section). It can't be healthy to be physically restricted for so long. Very uncomfortable. Ryanair seats packed this close (for much shorter flights) don't seem to have floor obstruction, and eliminate the pockets and recline features which helps."
Pros: "Good stuff Dave"
Pros: "Crew was very nice"
Cons: "Broken screen. Very disappointing in a transatlantic flight. Crew tried to reset it but couldn't get it to work"
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "Every thing was ok"
Airlines flying from Wisconsin to Madrid have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Madrid
Masks required on board, masks provided on flights from Wisconsin to Madrid
Social distancing seating
Middle seats unavailable to book on flights from Wisconsin to Madrid
Testing for antibodies, testing for symptoms for flights from Wisconsin to Madrid
Waiving of change fees. Search flexible flights from Wisconsin to Madrid