No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "Explain why there’s over a 2 hour delay"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "Flight was 20 minutes delayed"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Cons: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "It was a smaller airplane."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Cons: "flight ticket very expensive."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "I had to take different flights due to the delays."
Cons: "The small plane. It was cold the whole flight. The flight attendant woke me up right before landing just to make sure I had my seatbelt on. Why was that necessary? I'm not a child. Just because I was covered in my blanket he assumed I was using that to cover up that I took my seatbelt off. He also told me to put my purse on the floor which was odd to me because when I was on the flight Saturday Oct 10 from MSP to LSE the flight attendant never said anything."
Cons: "No complaints"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
I like this aircraft. There is good entertainment choices and WiFi. The main dish was surprisingly good.
seat 3F broken in terms of recline, embarrassing for first class
Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.
Nothing everything was very good🙌🏻
I had my 2 year old and hate checked my stroller and when I got to Miami there was no crew to bring it up they told me so I had to carry a sleeping child and my carry on along with my making sure my 5 year old was with me. Then my stroller wasn’t even with my bags it was on a domestic arrivals. Horrible experience.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary.
Pros: "The price of the flight was competitive which is why we went with American. The aircraft was clean and crew aboard the aircraft were by by courteous and professional."
Cons: "American Airlines changed our flight times drastically which caused us to have to rearrange our travel plans. The boarding process at St Croix was terribly unorganized and inefficient. The airplane was hot and stuffy with little airflow. They don’t offer any beverages to customers other than first class passengers citing COVID issues. There is no risk if COVID spread through giving each passenger a soda. It is incredibly unfair that first class passengers are served both alcoholic and nonalcoholic beverages in cups but other passengers are not."
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "Of course. EMPATHY"
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Cons: "the flight was delayed 5 hours due to maintenance. The captain had to finally, after several hours, come to the boarding area to inform all of us that there was problem that was not communicated correctly so we then had to wait an additional 2.5 hours more on top of the original 2.5 hour delay for the two certified mechanics on St. Croix to attest that the plane could fly. No one asked them to come earlier, so we waited for pretty much five (5) hours. We were promised meals and hotel in Miami. the Miami American Airlines service desk told us, sorry, there's so many people, we could not be accommodated. This is outrageous, and I want my money back. I paid for 4 people on that flight and we were treated horribly. On top of that....Cheapoair, representative from whom I bought the tickets, sold me tickets without my understanding that we only had 41 minutes to get off the original flight from Christiansted find the next flight and board it. We never would have made it. Final point, the Cheapoair guy who sold me the tickets charged me about 500 dollars more than what he said the cost was. He quoted and said "all in" 1150 per ticket (I bought 4 tickets). He then charged me nearly 5300 Again this is outrageous and a complete sham. I demand to be compensated for this."
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "I flew business class for this trip and loved the leg room!! Having frequently flown coach class on these overseas flights, I have a hard time folding my long legs into the cramped seats and arriving rested and in good humor. I can say unequivocally that the flight attendants give you much more personalized attention in business class. I didn't have to, but I preordered my meals and that info was registered, and that way I got what I wanted. I also made use of the Admirals Clubs during layovers."
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "i arrived alive"
Cons: "My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Cons: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Cons: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Cons: "No movies or other entertainment that I could find"
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Cons: "I paid premium price for comfort and to be treated at least nice! In the business cabinet! Other than the seat which by the way mine was broken so I couldn't get to the position I'm the most comfortable, everything else I could have gotten in the economy seat. Crew was not welcoming, the had big attitudes as they were doing me favors! Which they are not! And they didn't check at me at all. Fly got delayed more than 2 hours didn't offer more drinks or snacks! Food was horrible so I was very hungry since I couldn't eat it! And the snacks were available at the back much later but when I went to check it out almost everything was gone! Other airlines come to offer you snacks! AA did not and the make me feel like an intruder when I went to check the empty snacks trays! Only the package food was still available. Horrible service, mean big headed crew! It's is simple! Be nice and make an effort! Especially for the people that actually is there paying the premium!"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "New regional jet Efficient boarding"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Check in and boarding was quick"
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Fue un viaje desagradable debido a su retraso.
Cons: "Telling the truth"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Very fast and efficient"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Pros: "We were actually a few minutes early. No complaints."
Pros: "Went smoothly"
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Decent Crew! Good in flight beverage service and comfortable seats"
Cons: "I wasn't able to check-in from my phone ( United is stuck in 1980's) Forced me to use Ticket Kiosk at Airport. Wouldn't print out a boarding pass and wanted ticketing agent to verify my luggage. I had an empty backpack and a small laptop case, she told me only one piece allowed, seriously?? She made me put my laptop in my backpack and the carrying case as well. The boarding pass didn't assign a seat to me and told me that I have to get another boarding pass at gate.. Simply unacceptable. I am a frequent flyer with Frontier and Spirit pirit, thanks to those Airlines which never treated me bad and gave me hassle like United did. No more United for me ever. WiFi was advertised but never worked inspite of me wanting to pay for it."
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Cons: "No leg room so very crammed uncomfortable seating"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Cons: "Why the hell would you sell a flight with a 40 minute transfer between a domestic and international flight that were in different terminals?! The only reason I made it was because the airport crew was great in helping me get through the airport quickly. And the only reason my luggage made it on time was because my flight was delayed for two hours."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Cons: "Charge for carry on Middle seat No full can of beverage"
Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "Crew was nice"
Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."
Cons: "To be fair, this is my third flight of the day, so I am very tired and this was the smallest aircraft of the trip."
Cons: "Wifi didn't work. Horrible leg room"
Cons: "The flight was delayed by 2 hours"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "Crew was nice and boarding went smooth"
Cons: "seats were very close together"
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Pros: "The flight was a lot more than what I had expected. I have spent my life staying in many hotel rooms and my fair share in planes, this was an excellent flight. It was on time both from Appleton to Chicago and Chicago to Houston. I have no complaints."
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "Plane was clean. Attendants were very hospitable."
Pros: "I received prior notice of the flight's delays dead able to adjust my schedule. There was amancreating s disturbance with the terminal crew and they handled it appropriately."
Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Cons: "delayed 3 hours going there delayed 1 hour 40 minutes on the way back both done the same day. missed appointments the worst experience ever"
Pros: "Business class"
Cons: "The crew hazed me for gambling mid flight. The exit attendant was rude."
Pros: "Short flight"
Cons: "Plane seemed very old, I think the pax next to me ate a corpse before the flight."
Deberia el responsable del counter poner atencion al cliente ante un problema los maquinas de checking no trabajaban ,atencion a personanas de terceras edad e incapacitados no tenian... al final grandes filas de espera y sin respetar la distancia en esta pandemia
I will never fly Frontier again!
Weather delays of hours but staff were professional.
Very old plane and extremely uncomfortable.
Really uncomfortable and outdated plane
Not a lot of leg space but the flight attendants were very nice and comforting to ensure we had a good flight to our destination
La entrega de maletas fue despues de una hora
Communication is key !! Worst flight in history goes to frontier Getting to the airport on time to late delayed flights Air conditioner broke so we had to be delayed on the flight home as well I would never recommend
Wasted my time while I could enjoy Disney park
They cancelled my departure flight, and the rebooking process was not easy. My returning flight boarded late. You get what you pay for.
Cons: "It’s Frontier. No food. No drink. But nice plane and arrived early."
Pros: "The flight, crew, etc. were great."
Cons: "I would have liked to get coffee or soda for no charge."
Pros: "Everything went smoothly and on time."
Cons: "Seats are not comfortable and under seat storage is smaller than other airlines so get kicked by person behind you."
Pros: "Yes the crew was very friendly and the seats were very roomy."
Cons: "The bad thing was our flight got delayed 5 hours and we didn’t get into Tampa until 1145 pm. Waiting around the airport that long was very tiring."
Cons: "How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez"
Cons: "No one contacted me to try to give me any type of credit or refund even though I lost two days of my trip"
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "left on time"
Cons: "ridiculous how much they charge for a carry-on bag or checked bag, or to choose a seat. The seats are not that comfortable and I wish they could tilt back; my ticket was not that cheap for the things I listed"
Pros: "Flight time was good flight crew were nice and helpful"
Cons: "Delays were kind of annoying and the denver gate change was totally unexpected being i had to go to the frontier counter to have the associate print my ticket for me and had gate 36 for departure and flight left out of gate 40 ."
Pros: "The price was fair and the flight was direct."
Cons: "The seats are uncomfortable, charge per seat, charge per bag, charge per drink."
Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Cons: "I've traveled consistently between 4-6 times a year for the last 15 years and this was my first trip with Frontier. It was by far the worst travel experience of my life. One of the passengers was so drunk that she threw up all over the gate agent's podium, and this passenger was still allowed on the plane. When we boarded, we had to circumvent the vomit because it hadn't been cleaned up yet. There were multiple passengers on board who brought their own alcohol, were noticeably drunk and extremely loud. I understand that this is not your crew's fault, but there was a complete lack of understanding as to how to handle the situation. The pilot scorned passengers as a whole, and noted that if people didn't calm down, he would force a landing in North Carolina. The responsible passengers such as myself not only had to tolerate the debauchery, but also felt like we would be potentially be punished for other people's bad behavior. The flight crew seemed to have no idea how to handle this situation. I don't understand why is passenger are blatantly breaking federal regulations, the crew would not do anything about it. When I attempted to check in online, literally ever seat (including middle seats, back row) had an up-charge which is simply ridiculous. the seats were small and very uncomfortable. I will never fly Frontier again. I'd pay double for a flight with another company just to avoid them."
Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"
Pros: "The crew was pleasant, professional and polite. Imagine they put up with a lot of disgruntled customers but, from what I could see, they in no way let this affect their job performance."
Cons: "- Additional hidden fees for seating (even for basic economy/ Coach) - Seats. They're great if you like sitting for hours in what looks like a reupholstered city bus seat. I'm usually not critical of seating as coach is never anything to write home about on any airline. But when I saw these in combination with the tray table (which was a great spot for 1 dixie cup and nothing else), I had to laugh. - **Carry-on bag fees were MORE expensive than checking a bag (also, not plainly advertised). Check the microscopic print as I'm sure its hidden somewhere. **My girlfriend and I are very lean travelers so we each normally pack one carry-on and one personal bag (for trips one week and under). This helps streamline our exit from the airport at our destination, minimizes the risk of our belongings getting lost, and also saves us money. We did not appreciate feeling penalized for our efficiency. -Multiple delays (both with flights themselves and also in retrieving luggage the at carousel... Even on international trips where I have had a checked bag, I've never actually waited an hour before to get checked luggage). It should be noted that the luggage delay happened on both the departing and returning trip. -Additional charge for onboard amenities. It should be said that I expect this sort of "al a carte" pricing model with "discount airlines" like Spirit or Frontier. So it wasn't a huge shock when I looked at the menu and found that even water was available for a ridiculous price. It did, however seem like insult to injury after being gouged for almost 100 dollars extra (roundtrip) for two seats and one checked bag. To Conclude, sometimes you have to learn lessons the hard way. I purchased these tickets with the thought that I was getting a monster deal over the airline(s) I normally use. In reality and despite our best efforts to cut costs, I was actually paying just as much if not more when all fees were factored in. I was less comfortable and much more inconvenienced for the same amount or possibly more money. I'm still laughing at how this could possibly have happened. I'm definitely not looking to rant, rave, or slander. Just looking to help other travelers avoid an experience that could be straight out of a sitcom movie."
Cons: "Had to cancel the return flight. was informed by Frontier that it was a forfeit of the trip, it would be noted as a no-show. I have never had that happen with ANY other airline. Frontier advertises itself as a low cost option which just is not true. If you want a seat that isn't in he belly it costs additional fees, even $5.00 for a lousy seat. Unless nothing else is available I will not fly Frontier ever again. I am attempting to get a refund of the federal taxes that applied to my ticket which the airline has NO right to."
Pros: "Boarding and the crew were good."
Cons: "Frontier nickel and dimes you for everything and provides nothing. Our baggage was held on the plane in Milwaukee due to a storm, I had no problem with that, what I did have a problem with is that no one gave us regular updates like Southwest did with their passengers. When we went to the baggage desk Frontier was the only desk that was empty! They had a sign to go upstairs to ticketing, which was ridiculous because people were waiting to check in. We finally got our luggage at 6:45, our plane landed at 5. Only the first 3 rows reclined, of course those seats are extra. You pay for everything on this airline, they may have cheap flights, but you will pay more once they add on all their fees. As I said, never again."
Pros: "The ground based crew for Frontier based out of Milwaukee General Mitchell International Airport singlehandedly saved my patronage with Frontier. I had a terrible experience flying in, and was not met with positive attitude by flight crew or provided with any solutions. After explaining my scenario to the airport based crew out of Gen Mitchell Int'l, they took care of my concerns and treated me with patience and respect. As a result of my experience with the three women and one gentleman at the Frontier counter, they single handedly changed my mind about never wanting to fly Frontier again. Thank you Milwaukee crew, I wish everyone was as talented and professional as you. JBT"
Cons: "Seats, lack of wi-fi, constant barrage of reminders to remove garbage as 'flight attendants are required to clean the plane's. Yeesh."
Pros: "We were greeted and told, "We can get you to SLC until tomorrow", but that quickly changed to, "we can potentially book you on another airline". Within 30 minutes we were booked on a Delta flight that got us to SLC through Denver 30 minutes earlier than planned. We enjoyed beverages and snacks on Delta that would not have been provided by Frontier. The clerk at the Frontier ticketing counter was most helpful. We were able to make it to SLC and a wonderful vacation with family. We also received a voucher for $200 each. We will try Frontier again."
Cons: "Frontier did not have the appropriate redundancy to provide service for their passengers."
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Cons: "2 direct flights, 15 hrs in delays, first delay the staff flight attendants, were discussing among the passengers waiting how they were going to claim distress do that it wouldn't hurt their pay because they were going to "time out". The first delay was made wor service because we then we're waiting on staff to fly the plane. Your meal vouchers didn't work at a restaurants in the Orlando airport...in Milwaukee the restaurants were closed by the time we used them there....When we arrived in Milwaukee our luggage was wet. I had white pants and shirts that were water stained....traveling with 6 people on the return flight was miserable. By the time we got a flight out it was midnight . The flight attendants were so loud the WHOLE flight talking about their personal problems. It was 2 AM and they were VERY VERY inconsiderate that we had been waiting 7 hours all day even though they may have been just starting their day. It was very very RUDE. So we were given 100 vouchers?? OK well my husband and I are both school teachers. We can't plan a trip in 90 days . We have our summers free. So they'll expire in 90 days. Wow, thanks a lot. Also. You can't use them for baggage fees? That's a crock. We have 6 people. I'll spend almost $500 just took get our bags to and from somewhere and that's with the voucher"
Cons: "Left the gate on time. Arrived at the gate in Atlanta early."
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Pros: "We were on time and staff was great"
Cons: "Comfort was awful and paying for seats are ridiculous why not add it to price makes more sense"
Cons: "There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service."
Cons: "They wanted,discharge me $40 dollars for a carry-on, let's just start there. So in addition to whatever I would have paid to check a bad now carry on items are 40 bucks? Get real. Next there's the issue of the flight itself which was horrible. The seats were no better than plastic folding seats you would buy at target and about as comfortable. Frontier's idea of first class is what every other airline would call coach. There is so little leg room or room in front of you that I couldn't lay my head down on the tiny little excuse for a folding tray. Additionally none of the chairs leaned back. Not that they could as you would be in the lap of the person behind you.so I had to sleep on a red eye for 4 hours sitting straight up on hard plastic, crammed into a row like sardines. I will never fly frontier again."
Pros: "quickness of departures/boarding"
Cons: "no room for our carry-on, was full when we boarded, had to 'check' in... and I checked in 24 hrs early and paid for carry on ahead of time so knew I had."
Pros: "On board crew was very nice and were very entertaining."
Cons: "I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late. The rep who was working the desk (young female, approx. 20yrs old) gave us the worst guest service I have ever received. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you." I work in the guest service industry and have never been treated or talked to with such disrespect. I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Pros: "Absolutely no issue with the flight. The boarding went very smoothly and the flight itself was flawless,. We even landed 15 minutes earlier than projected. Staff on the plane were efficient and pleasant. Pretty standard flight attendants doing what they do."
Cons: "The seating is another matter. They have moved the seats closer together so there is zero leg room and very close to the person next to you. Luckily I was in an aisle seat with a small child next to me so I had elbow room. The trays are ridiculous! Roughly the size of an ipad. Can barely hold a glass and a soda can. Forget about putting your laptop on it. The flights are cheap - but that is because you pay extra for everything. They charge for bags whether you carry on or check them and it's double the price at the gate if you don't pay at booking, charge for choosing your seat at booking, charge for all refreshments and food on the flight - only thing complimentary is a glass of water."
Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."
Pros: "The flight was on time, smooth, friendly staff."
Cons: "You have to pay for a carry on, which is more than a checked bag, no complimentary food or beverage. There isn't much leg room, even for a short person as myself."
Cons: "Before my flight I went on the Frontier website to find the dimensions listed for an acceptable carry on in an effort to avoid checking a bag and paying luggage fees. I purchased said acceptably sized carry on bag only to find upon checking in for my flight that I would be charged $45! I was also informed that selecting my seat would bring a charge as well. The "great deal" I was led to believe I'd found by flying this airline was simply untrue. When all was said and done, I could have flown more comfortably and for less money on another airline. Will never choose Frontier again."
Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"
Pros: "Not much to like the plan was clean."
Cons: "The flight was two hours delayed. And the pilot or staff did not have the common courtesy to let us know what was happening. Pilot explained why they were delayed in landing at LGA. And it would be a two hour flight. However we waited another hour on the runway with NO updates!!! Just sitting on a plane, on a flight that was already late, was very frustrating. Frontier staff should really work on better communication. They also had an elderly woman pay $60 for her carry on. They could have waived the fee, she was elderly and she stated she wasn't aware that she had to pay for her carry on. It would have been a nice gesture when the flight was delayed."
Cons: "they charge you for everything.Carry on bag, check in bag and they cannot even give you water for free. the fight end up more expensive than what it is worded"
Pros: "nothing really. They've got all these sneaky fees so there is nothing low fare about them."
Cons: "6 hour delay because of a leaky gasket. They said they would email vouchers of some small amount, which they haven't. Unable to check in online because their website was working so they charged me extra at the airport desk. The people really have no interest in helping you out which is only reflective of the upper management. For a low fare airline, it's actually pretty expensive and very unreliable. I will get my own pilot's license before I ever have to consider flying with these people again. Anyone can handle cheap travel as long as it's cheap. This is cheap travel that ends ups costing way more than American airlines or jetblue. And try putting a price on losing an entire day waiting for them to fix the plane."
Cons: "1- solamente daban agua en un viaje de 5 horas 2-la comodidad terrible los acuentos parecian de bus de carretera ... Bueno el avion decia airbus pienso que esta aerolinia no esta capacitada de ningun modo para hacer viajes mas largo de 1 hora 3- de regreso las vegas miami nunca me ofrecieron ni agua 4-los acientos no se podian ni reclinar tan si quiera mi novio tiene los pies grandes y tuvo que ir doblado todo el tiempo ... Entre mucho mas no recomiendo esta aerolinia es barata pero lo barato sale caro gracias!!!!"
Nothings, have better planning for pilots as I lost my flight after many days of planning.
Terrible all around especially the customer service.
The crew , should be nicer
It was not a full flight so I had lots of space. Also I was given an exit seat which was great. Crew was very friendly. We took and got back Miami even earlier than scheduled. Thank you spirit.
I really appreciate spirit and their simple approach to flying. I usually travel light, so it’s great when I need a quick getaway. The staff is always down to earth (as opposed to other flight attendants who act superior.). Very excited to make this my first choice when flying.
Make the armrests flush with the seat so that when i lie down they don’t gouge my back. There were only 30 people on the flight so there was plenty of room to sleep but the armrests raised were very uncomfortable.
Cons: "I got a delayed email and they took off at regular time so I never got on flight. Terrible customer service period!"
Pros: "Flight crew were very friendly and resourceful, plane was not full; boarded immediately"
Cons: "Seats don’t recline; minimal leg room; nickel and dime charges (ultimately no cheaper than Southwest); long line just for “bag drop” Hey, you get what you pay for...! :)"
Cons: "The flight attendants weren’t that friendly"
Pros: "Great price"
Cons: "No wifi"
Pros: "Good crew members. Very personable and entertaining"
Cons: "Well the usual: have to pay for literally everything including a carry on bag"
Pros: "Easy flight"
Cons: "High bag fees offset lower prices"
Pros: "I arrived safely"
Cons: "Crew was not welcoming, seating was very tight, we boarded late and if you cant carry a purse and a carry on because you will be charged $45 online. $55 at the airport or $100 at the gate. Fees for this airline are insane!"
Cons: "No complimentary snacks"
Cons: "White, male attendant was obviously a Trump supporter, was talking about Economist article and being very arrogant about protestors saying they should go get a job. He was very ugly in his sentiment and his tone and I told the gate agent that when I deplaned in Detroit. Disgusting. Jerk!"
Pros: "$29 upgrade to bigger seat."
Cons: "No Wi-Fi"
Pros: "I arrived safely and on time. Smooth flight."
Cons: "Being nickled and dimed. Not worth it. I'll never fly Spirit again. Not even a free cup of water??? I paid enough for another plane ticket just trying to get on the flight. Also, I didn't have a printer for my boarding pass on the way home, so I tried to have an email one....welllllll they don't work on Android phones! So I had to get a ride to Staples to print it out or it would have been another $10. I was not happy."
Pros: "The airplane was clean and new. Didn't buy food. Nice attendants."
Cons: "My flight got cancelled and had to go with another airline"
Pros: "Sitting down. Not much more was pleasant."
Cons: "Got jammed getting on the plane. With time to make it through security we were held back. Now missing our flight, we were hit with late fee and a flight for 12 hours later. Spent all day at the airport, missing afternoon engagements on the home front. Then waited in the terminal to then realize we had to pay for carry on baggage. Should have been identified when the new tickets and boarding passes were issued. No notificTion. We then had to pay before boarding, the attendant saw that we paid a late charge and continued to bill us for carry on. No discount, no empathy, not how to do business. Not a fan of surveys and have not filled one out in years but this experience was past poor. The delay and charges added up to a travel that would have gotten us to the.other coast, not the 55 minute flight home. The flight was.also delated for over an hour, pusbing us out even later due to weatber? Weather between Baltimore and Boston were clear. Bostin our destination city was clear as well. Just a terrible experience and will not be recommnding any services with thus carrier in the future."
Cons: "The leg room and the overall comfort was bad..you couldn't bend the sit."
Cons: "40lbs luggage limit when other airlines have 50lbs limit. Seats were very tight - had aisle seat and could barely get my legs inside the row. Nickel and dime you for everything. They bill as low price air fares but when you add up the luggage and seat fares you might has well fly airlines where they offer water free."
Pros: "Not much"
Cons: "Seats are very cramped, even the upgraded ones. The website is an endless mess of add on options. Way to complicated and really not cost effective unless you are going on a same day trip."
Cons: "My luggage was lost. The agent that helped me didn't even appoligize on behalf of Spirit. She was very rude, and acted like she didn't want to be there, which made me even more mad and upset that my bags were lost. I don't know if I would fly Spirit again. It isn't worth the savings after you are nickeled and dimed. Also, customer service needs some improvement."
Cons: "I was getting kick from the seat behind me. Also my flight had been cancelled and I got rebooked for 4 days later. It should have been as soon as possible."
Pros: "Quick boarding process"
Cons: "Seats could be a bit more comfortable. Water should be no charge., or less than $3.00."
Pros: "Everything you could ask for - pleasant experience!"
Cons: "Spirit has a special way of making you wish you didn't need luggage when you travel. Both going and returning there was at least a 45 minute wait for the luggage at baggage claim. That just adds the insult to the injury of paying over $40 per bag (carry on size) each way. Don't you dare bring that bag to the gate or there will be a $100 dollar charge to carry it on the plane. After paying over $480 per ticket to fly from LGA to Fort Lauderdale. So my family get away to Florida cost nearly $2000 for air fair followed by $240 for my families 3 small bags. No frills = highway robbery. Be sure to bring your own water because that isn't available (for free) either."
Cons: "Flight was cancelled and could not get me on another flight for two days. Really? Chicago to Orlando"
Pros: "Crew are well trained and courteous."
Cons: "No in flight wifi/movies."
Pros: "The cheap fair, nothing else."
Cons: "Almost everything, from the seats to the crew to charging for everything. The seats were very uncomfortable compared to other airlines."
Pros: "It was cheap, comfortable and safe. I would use this airline again."
Cons: "The sits can't move back to lay back. Please change that."
Pros: "Flight crew was perfect!!!"
Cons: "Better seats"
Pros: "low fare"
Cons: "check in process was confusing- one airport you had to pre-print, the other you didn't, no cell phone tickets allowed. There are higher fees for carry-ons than checked bags. Didn't like the attitude/marketing at all. I've flown other no-frills carriers but these guys just rubbed me the wrong way!"
Pros: "I did not like anythong"
Cons: "Seats suck crew sucked.. Carry ons should be free and snakes should be too with drinks"
Pros: "Plane was clean and new"
Cons: "I didn't see an option to pay for my luggage as I bought my ticket. Tried to purchase carry-on bag/print boarding pass when checking in online but was unaware that I already had created account and didn't know password. Tried to reset password twice but did not receive the emails until a day later. After dedicating a lot of time on the last day of my vacation trying to check in, I gave up. Very frustrating. Had to pay for boarding pass and luggage at check-in counter."
Pros: "Flight ontime!!! Flight arrived early!!!"
Cons: "They charge for carry ons at $55 a piece upon check in. That's ridiculous. We thought we got a deal on the fare but fees on carry ons and check ins at $55++ is unacceptable. I would never fly Spirit again. And also, got seated at 3:00 pm going to Vegas from Seattle and waited until 3;30 pm before they turned the AC. AC went it on after they turned in engines after waiting inside the plane for 30 minutes. Horrible experience overall. This was flight NK 292 on June 21,2016.."
Pros: "Flight cancelled. No reason except "weather" no other. Ruined the whole trip obviously Lesson learned- NEVER book on spirit if you value your time."
Cons: "As above"
Cons: "Flight was canceled! Terrible customer service. Had to get a new flight the next morning."
Pros: "The flight crew were very friendly and attentive"
Cons: "I wish they at least gave free water, seats are very rigid"
Pros: "I didn't like anything"
Pros: "It got me to my destination"
Cons: "You pay for everything Tiny seats, do not recline You have to pay for soda and water and peanuts?? There were disruptive passengers right behind me talking loud and singing This airline is ghetto!!!! I will pay extra to fly with someone else"
Pros: "Not dying."
Cons: "The staff crew was totally disrespectful towards me when I was trying to get my bag checked in. Their was literal arguing and craziness on my flight and the stewards were just laughing it up with all these drunk people sitting in front. I guess it wasn't so surprising now that I know how horrible the airlines is and on top of that, but flying to Vegas on top of it. I probably should of been more drunk to handle this situation."
Cons: "They held upstanding at the gate for 35 minutes saying our flight would just be delayed. Then they come over the intercom saying they are canceling the entire flight because they are short a crew member. Then they don't even try to get you on the next possible flight. They try and put you on the sand flight THE NEXT DAY. Horrible."
Cons: "Loud, drunk passengers ( a group of about 9). Uncomfortable seats. Absolutely no leg room, no head rest, narrow arm rest."
Cons: "That every single thing was an additional cost - should note that up front before tickets are purchased -"