Daily cleaning, installation of cabin HEPA filters on flights from Wyoming to Houston
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Scores according to KAYAK customer reviews
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Pros: "New plane with good features. I was very comfortable."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Cons: "Wifi was not working"
Pros: "Food good"
Cons: "Old plane, long delay, sketchy WiFi."
Cons: "Leg room was lacking."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Cons: "Touch screen monitor was unable to register touch, so no entertainment available."
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "Nothing - missed flight"
Cons: "Need to reschedule flight to tomorrow morning...."
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "Upon arriving in Minneapolis-St. Paul, it was a struggle to determine whether or not my bags had made it, whether or not I needed to collect them from baggage claim due to the cancellations/delays, and if I was even going to be able to transfer my ticket. Flight arrived late in the evening when most flights were basically complete for the day. Luckily, I happened upon a red-eye arrival, and spoke to an agent at that gate (Taj). Taj was without a doubt, THE BEST GATE AGENT I HAVE ENCOUNTERED IN MY 40+ YEARS OF TRAVELLING!! I explained my situation to him, and he immediately asked to see my travel info. He proceeded to get me on a flight much earlier than originally anticipated, upgraded me to Premium fare status, and did his best to re-route my luggage (which he informed me was still sitting in ATLANTA 18 hours after having left there...) - how does someone get on a flight, and their check-in get noted, but their luggage does not get put on said flight?? Things that make you go hmmmmm.... All that aside...I will be planning a trip to Minneapolis-St. Paul specifically to take a gift of appreciation to Taj! Well done on this end Delta - Taj is an excellent example of intelligent customer service."
Cons: "Last minute notifications of delays/cancellations. Luggage was not placed on my original departing flight from Atlanta 18 HOURS EARLIER...not cool Delta. As a result, I did not receive my luggage for another 2 1/2 days ."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Great service, nice agent friendly"
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "Short flight"
Pros: "Good flight no problems with boarding and take off"
Cons: "No blankets, it was cold and it was a 4.5 hr trip"
Pros: "The seats were very comfortable. The snacks and sandwich were good. The staff was very friendly, helpful and nice."
Cons: "We were unable to connect to the airplane WiFi, so we couldn't enjoy the onboard entertainment. The plane was not as clean as we would like it to be. There was old food under my seat."
Pros: "Could not use the bathroom"
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Pros: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Cons: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."
Pros: "Crew was friendly"
Cons: "Crying kids on flight"
Cons: "Same as above"
Pros: "As expecred."
Cons: "Chaotic boarding process."
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Cons: "The gate was occupied when we landed on schedule."
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "The flight was delayed and then stuck on runway for over an hour. No air at 3 am"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Pros: "On time"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "Delayed 2hrs"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Cons: "Missed flight"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
Pros: "I was in group 2"
Pros: "I was very impressed with the ease of check in and the very professional staff. One woman in particular stands out, she went out of her way to make sure everyone was satisfied. She even remembered my name after meeting me only once, and the flight was fully booked. I really liked the monitors at every seat and the choices of free in flight movies."
Cons: "My only complaint is that American Airlines has the very uncomfortable seats."
Pros: "Fast and friendly"
Pros: "Comfortable plane. I love United Express."
Pros: "Nothing. United is the worst airline on the planet."
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Pros: "Wheelchair service."
Cons: "Dinner for long distance flights."
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "The entire trip, other than the delay in Dallas was easy & uneventful. There was enough time between flights to allow going through transport & security to the next gate. Food & service was great! Awesome teams on Lufthansa!"
Cons: "Nothing, really. The ticket prices were great for travel from southern United States to Central Europe!"
Pros: "The seat was comfortable"
Pros: "Wonderful timely departure and landing"
Pros: "Great. I had no issues with boarding."
Cons: "So uncomfortable."
Pros: "everythinf was geeat ! on time Departure and early arrival"
Pros: "Was excellent i like thank you"
Cons: "Nothing al contrario all excellent"
Cons: "No movie without paying"
Cons: "Late departure not good with wheelchair disability services"
Cons: "Lack of space and organization"
Pros: "Food, knowledge of employees, signage great just overall a great experience"
Pros: "Boarding was earlier than schedule."
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Pros: "The airplane was nice, has power outlet, entretainment, and comfort."
Pros: "Love the fact that there was not much wait time. Arrived when customs hall was empty. I went right through"
Cons: "Wish ticket stayed meal plan. Etc dinner and continental breakfast"
Cons: "Delays hrom Houston toCR"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Pros: "Everything went by smoothly, no problems"
Pros: "Crew was very pleasant under the adverse situation"
Pros: "Great airline A+"
Cons: "The TSA at New Orleans airport was rude"
Pros: "No issues ELP to HOU"
Pros: "Very friendly service"
Cons: "The seat cushions were in terrible condition!!!"
Pros: "I liked that my wife and I could sit together from Lafayette to Houston."
Pros: "Food was great."
Cons: "Pay per view.. Not good at all."
Pros: "Very organized, on time, and courteous staff."
Pros: "Great seat"
Pros: "On time cheap no problems"
Pros: "I Almost lose the connection the line in migrarion Super long"
Pros: "Very professional and curious staff."
Cons: "No TVS"
Pros: "Very quick and very efficient"
Pros: "Even though there was a delay. The trip was.Great."
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Pros: "we landed on time"
Cons: "we took off late"
Cons: "Were charged for 3 bags of luggage even though we booked with a United Visa Card"
Pros: "Fast, courteous, on time."
Cons: "To cramped, not comfortable."
Pros: "I really loved the room on the ph"
Pros: "The male agent at the counter was great! Unfortunately that was the only good thing about the trip. Everything was SO expensive, had to pay $1.99 for a bottle of water which is free in other flights. The crew on board didn’t do anything and didn’t come through to collect trash until the very end."
Cons: "More affordable prices, snacks and drinks available in flight, and a more helpful crew on board."
Pros: "Crew was nice"
Cons: "No WiFi, no food."
Pros: "Crew was personable and helpful"
Cons: "Longest boarding I’ve ever experienced."
Pros: "FLIGHT WAS QUICKER"
Cons: "FLIGHT GATE CHANGED FROM TICKET, COUNTER BOARDING WAS "UN-ACCOMODATING"."
Pros: "Delayed 2 hours. Arrived at Houston and another 40 mins to get to the gate. I lost my connecting flight to Guatemala 7:42pm"
Pros: "Nice plane, with plenty of room."
Pros: "Flight was delay 5 hrs..... with no one telling us anything."
Pros: "The crew was great"
Pros: "Cheap flight, quick boarding."
Cons: "Cramped accommodation, extra fees for luggage, no complimentary beverage service. I’d call it the Grey Hound of the air, except I recently took a Grey Hound and I was much more comfortable."
Pros: "Friendly staff"
Cons: "Disappointed that I had to pay for Carry-on luggage. Ridiculous! This is my first time flying without reclining seats. Ridiculous!"
Pros: "Lack of turbulence"
Cons: "It's a domestic flight on a budget airline. There is plenty to not like."
Pros: "That I'm finally home"
Cons: "The entire experience"
Cons: "I never took this flight. It was cancelled but u continued to keep sendimg me emails about check in .i never was chatged as far as i know . So very poor. My flight out of san antonio with frontier airlines was awful!!"
Pros: "Seats are confortable"
Cons: "Food and drinks are expensive"
Pros: "The ride home"
Cons: "The 4 hour delay that received once we arrived at 4:30 AM to catch our 6 o'clock flight home to find out it had been delayed until 9:28 AM. Once we were on the plane we were then told we would be delayed until 10 AM. Flying with two children was difficult for a four hour delay. However front tier did give us all $10 food vouchers and $50 vouchers each for our next flight. Once we landed in Houston we then sat on the tarmac for another hour waiting for the gate open. The plane did have mechanical issues which caused the delay but still the notice given was always last minute"
Pros: "On time. Priced low. Staff professional, friendly."
Pros: "The cleanliness and newness of the plane and the price of the flight! It's like I stepped into a bran new 2017 plane."
Pros: "Your flight crew on this flight was absolutely amazing and professional. I fly quite often and this was my first trip flying Frontier Airlines and I was not disappointed. I would like to say a special shout out to Stacy who was amazing at her job and very professional. It's refreshing and nice seeing somebody who actually wants to be there and enjoys their job. Please pass on my gratitude to Stacy as it awesome flight. Go as far to say give this woman a raise! Thank you very much I will definitely fly again."
Cons: "Getting off the plane seemed like it took forever but honestly no complaints other than that. Thank you."
Cons: "Carry on charges"
Cons: "$40 for checked bag Paying for juice/coffee inadequate legroom"
Pros: "Like everybody else I didn't like the carry-on/ luggage payment. But you can still take one personal item(laptop bag/purse) for free. Also with cheap air-fare, I really don't have to complain about anything! All the details regarding boarding pass, online check-in, baggage, seats, etc is mentioned on their website, so if you don't choose to pay attention before boarding the plane then its not airline's fault. My flight was delayed 3 times. But I was informed well in time through automatic updates I signed up for. Frontier's Google App is very helpful to track the flight status, etc. Staff was very kind and courteous. Airplane was clean. Thank you for serving chilled water. I appreciate it."
Cons: "Apart from the flight delay, I didn't had any trouble in flying with Frontier."
Cons: "Flight delayed 2 1/2 hours whike a page from the log book was found. Apperently because of the large plane they couldn't bring in another one."
Pros: "Overall, nothing stands out as exceptional. Just basic. Crew was ok but on both segments of my flight, I found them to be somewhat unprofessional as they were all having personal constrains with each other and seemed a bit annoyed if a passenger needed something."
Cons: "The seats were the most uncomfortable plane seats I've ever sat in. I would recommend frontier for more than a 2 hour flight."
Pros: "No TV, sears do not recline, Frontier sucks"
Pros: "Flight attendants were awesome. Especially the elder Caucasian lady. She seemed genuinely happy and was the highlight of the trip. On time. No delays. Fast boarding process. Seats didn't recline but we're fine for a short trip."
Cons: "The landing was unsettling. Maybe the wind was strong but I genuinely was concerned. I'm not normally a nervous flier but this landing did worry me. But we did land safely. Also annoyed at fee structure. This is my first and last time to fly frontier simply because of the fee structure, even if it means paying more elsewhere."
Pros: "Never got to go"
Cons: "Cancelled, very difficult to figure out how to get a refund (directed to frontier homepage... dead end.)"
Cons: "The flight was cancelled"
Pros: "The prices of course, the crew were friendly- but it wasn't anything outstanding.... just the casual hello and good bye. And baggage price wasn't bad."
Cons: "It's cramped, there wasn't much else that stood out"
Pros: "I had no problems"
Cons: "The airline charges for everything. People need to know you get charged for carry-on or checked bags, you get charged for drinks too. Just know what you are getting into...seats don't recline, no inflight entertainment...if you get an extra cheap flight, great, if not it's not worth it."
Pros: "Paid half as much booking w Frontier. First experience w them. Less comfortable (hard seats, leg room) but worth the trade off for 2.5 hr flight. I made a somewhat last minute decision to fly out on a one- night trip. Paid $45 each way to carry on my laptop. Rough landing coming home."
Cons: "Thin, hard seats; less leg room; $45 carry on charge each way for laptop; rough landing; one of attendants was rude."
Pros: "Getting off the plane, pilot and crew on plane."
Cons: "There was nothing to like. Ticketing was horrible. Cut off times not allowing people to get on plane in phoenix. It was chaos. The police were called on one man. Charge for carry on and refreshments card only with No warning at time of purchase. Had to throw away my luggage."
Pros: "My seat, but I paid $30 for it"
Cons: "Hook with a deceptive low cost, then charge for seats, carry-on as well as the charge for checked bags most other airlines impose. Snack offered for a fee only. Any drink other than water for a fee only. Really?? Then flight attendants push credit card. Offensive. Won't fly Frontier again."
Cons: "Never will fly Frontier again. Customer service very bad, a bunch of morons."
Pros: "Frontier seems to have more leg room than the typical economy seat. Also, they didn't lose our bags. That's about all the positive that I can say."
Cons: "The return flight was delayed by nearly 3 hours. Once on board, it was very warm for the entire flight. Also, Frontier is a good deal for a reason- there was no in-flight entertainment option, any drinks except water are provided at a cost and there is a charge for carry-on luggage that will not fit below the seat."
Pros: "The flight was uneventful."
Cons: "2 hour and 45 minute delay. Nothing offered in compensation, paying for every bag, and the seats are uncomfortable."
Pros: "Cheap rate"
Cons: "Flight was late"
Cons: "First time flying with Frontier and two of the flights were delayed over an hour..."
Cons: "It may be customary now, but we arrived with all our luggage as carry-on bags. We learned that they now charge more for carry on luggage than they do for checked bags. So we ended up checking two carry-on bags that we could have easily consolidated into one larger bag if we had known ahead of time. 2nd and worst of all - when we were checking in they told us our seats were not yet assigned (even though I picked seats out when I purchased the tickets). They showed a seating chart, but the only seats together required a premium payment of an extra $30 per seat! We complained and they told us to let the computer assign seats for us. That worked and the computer ended up assigning us two premium seats together. By the way - I did see what was "premium" about these seats. They reminded me of spirit airlines. Overall it seems like frontier is now trying to find ways to charge customers for things that were previously included and it is somewhat intentionally deceptive. I appreciated the low cost of the ticket, but I was left with a bad feeling overall. Spirit airlines is an inexpensive no frills airline as well but at least they are upfront and direct. I will fly with them next time if I have to, or go back to United."
Cons: "They charge for carry on luggage, shame! Even if everything else was perfect (it wasn't) they would still suck just for that reason,"
Pros: "I arrived"
Cons: "Late - as usual!"
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Pros: "Absolutely not one positive comment on this airline."
Cons: "I have never and probably will never have such a negative experience with an airline as I did with Frontier. The staff was rude and unruly. I was dealt with unprofessionally. Every process used was executed poorly. Then to top it all off I was contacted about the location of where my bad ended up.. Once I went to retrieve it, they no longer knew of the location. It took the employees an hour to find my bag and then I discovered it had been ripped open with missing items and they failed to mention that information when they called me with the location of it. Poor customer service and I would be embarassed to be a frontier employee."
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Pros: "To be fair, the last time I flew with Frontier was like 10 yrs ago. Back then, they used to be one of the best airlines out there. Sadly this time I was hugely disspointed by this airline. The seats are extremely uncomfortable, very little padding, do not recline and very small. Fell bad for the flight attendants because they were more of sales agents than actually attending the passengers. I don't think I will make Frontiet a flight of choice again."
Cons: "Seats are extremely uncomfortable."
Pros: "Plane was clean and the flight was on time."
Cons: "Frontier's baggage policies and fees are annoying. The seats are very small and uncomfortable. Like other discount airlines, they take the fun out of flying."
Cons: "The staff at the Frontier check in desk was extremely rude. (Which I can imagine is because they spend their day getting fussed at because of how awful Frontier is). I was charged over $100 per way for my family to bring very small carry on items onto the plane. I have NEVER heard of being charged for very small backpack sized carry ons. When I questioned the staff member, she looked at me and literally did not respond. She stared at me like I was speaking another language. I waited over an hour and a half for our checked bags to come to the baggage claim area. Everyone was looking for Frontier staff to help us as our bags didn't seem to be coming. The two staff members we found were HORRIBLE and extremely rude. They stood there leaning against the wall staring at us and telling us they couldn't help us - It isn't their department? The seats are uncomfortable- they do not recline at all. They charge for EVERYTHING on the plane- including drinks (non-alcoholic). Overall, the staff was rude, the charges were outrageous, and the flight was uncomfortable. I have never had such a horrible experience and will NEVER fly Frontier again. ."
Pros: "The assistance at the check in counter was great and I was able to move through the line quickly."
Cons: "The kiosks were broken at the Frontier at IAH that made the line a bit longer than it needed to be. Also, there was a last minute gate change that was annoying. I heard another passenger on another flight that said they had experienced a last inure gate change as well."
Pros: "The people at the airport and with Frontier Airlines were very pleasant and helpful."
Cons: "Frontier Airlines hooks you with a very nice, affordable price for the ticket and then jabs you with fees for your seat, your bag (even a carryon!) and even a beverage! No peanuts or crackers even! I'll never take Frontier again...... Southwest or United ONLY!!!! At least what you pay is what you pay and you don't get dinged for every additional step you take!"
Pros: "The seats were bigger than the first flight of the day."
Cons: "There were unused rows. Why do they always have people grouped together? We're supposed to be keeping a distance. This is not an isolated incident."
Pros: "The humor! Pretty hilarious, our crew!"
Cons: "Seats blow, everything is an extra charge but knew that coming in."
Pros: "Clean and decent equipment."
Cons: "Loud credit card sales pitches at the end of a flight."
Pros: "Stewardesses were very nice and pleasant. We left timely and arrived on time."
Cons: "My seat got randomly assigned and I was put on the back row window seat with no window. I wish I could have selected my seat from a list of free spots (w/o extra charge). I don’t like that you are charged for everything: seat change, water, and any snack. I would expect at least water as passengers get dehydrated from flying. Seats are uncomfortable, not much space from seat in front, and there is no recline. Feels crammed. Lacks hospitality majorly as I am charged for every little thing. I hope they don’t start charging for oxygen intake. I was not informed of entertainment options, but I’m sure they were not inexpensive. I will not be flying with Spirit Airlines again. There are other airline options that are less expensive (after you add all the additional fees up) and much more comfortable and hospitable."
Pros: "Cheap n effective"
Cons: "Airport work"
Cons: "Extra hidden charges. The kiosk wasn't finding my ticket from the flight number given so I went to the counter and spirit wanted to charge me to find the ticket I'd already bought from them! I was shocked. Also on line I was led to believe a carry on was included, but again I was charged. Seating was terribly cramped. I will do my best to never fly Spirit in the future."
Cons: "Charged me a ton to check a bag (80$), then lost it - still don’t know where it’s at; this was my first and last experience with spirit; just moved below frontier on my list (which is pretty impressive)"
Pros: "Everthing is better"
Cons: "Unable to get refund for a flight that hadn’t been missed yet"
Cons: "Our flight was changed 3 times so we we landed at 11:00 pm instead of 4:00 pm with an additional stop and layover."
Pros: "Took off and landed on time. Awesome"
Pros: "Good cheap fare"
Cons: "Smaller carry on size"
Pros: "Clean and new airplane"
Cons: "I did not know that the carry-on luggage had a $55 fee. That is very high. Is there a way to include the carry-on purchasing as part of the ticket purchasing?"
Pros: "The flight was good"
Cons: "The very long delay."
Pros: "Good flight on time great crew."
Cons: "Attendants were rude"
Pros: "On time"
Cons: "They sold my ticket - I checked in along w my luggage in the terminal and when I got to the gate, the agent said he sold my ticket to someone else. They are offering incentives/refund now but really? He apparently told management i voluntarily surrendered tickets, but now I'm to sign a document saying that never happened. I had to use united to get home. it was a nightmare."
Pros: "Was pleased to have extra leg room."
Pros: "The price but it wasn't worth it."
Cons: "The cramped seating."
Pros: "Comfortable seats with plenty of leg room"
Cons: "I wasn't able to choose my own seat and got stuck at the back of the plane in a "window" seat without a window. Being unable to see outside with a very rough flight made me so nauseous. I was highly disappointed in having to pay to carry on my small suitcase. Or pay for a can of pop. Seriously? And there was a gentleman in front of me that caused us to be delayed about 15 minutes on anew already late flight. I probably won't fly on Spirit again."
Pros: "That the plane didn't crash"
Cons: "The fact they overbooked. The seats were very uncomfortable."
Pros: "Smooth boarding and flight, on time departure and arrival."
Cons: "Forgot to bring food with me"
Pros: "The air host was kind and funny"
Pros: "Clean airplane"
Cons: "At baggege now for 52 minutes AND STIL NO BAGSS SHOWING UP!!!!!!!!!!!!!!!!!!!"
Pros: "Low airfare prices. You can't beat spirit."
Cons: "No TV are WiFi. Spirit should give complementary drinks like all other airlines."
Pros: "Price Easy"
Cons: "Nothing. Was cheap and what I needed."
Cons: "Everything was over priced especially checking in luggage"
Pros: "There is nothing to note that I liked about this airline."
Cons: "If you any sense, you'll never fly on this airline. I have had 4 or 4 flights end up being the worst flights ever. It is worth the extra money to fly on another airline."
Cons: "My luggage was lost. The agent that helped me didn't even appoligize on behalf of Spirit. She was very rude, and acted like she didn't want to be there, which made me even more mad and upset that my bags were lost. I don't know if I would fly Spirit again. It isn't worth the savings after you are nickeled and dimed. Also, customer service needs some improvement."
Cons: "Spirit lost our luggage"
Cons: "Flight was delayed 1.5 hours airline attendants did not know where bags were to come out said ask gate attendants took forever for bags to come out. There is alway problems with spirit airlines flow them 4 time problem every time"
Pros: "Staff was super friendly and helpful!"
Pros: "Clean and friendly staff"
Cons: "I think $50 for one suitcase is absolutely ridiculous. Your charging more $ for less service."
Pros: "Courteous crew."
Pros: "flight price before bags"
Cons: "Seating the worst I have ever seen, husband 6'5" will never fly spirit, bags cost to much. I returned on Southwest and it was well worth the $50 more. I paid the same price on spirit when the bad fee was so expensive. I can get two free bags, leg room, drink and snack. Not worth it."
Pros: "Flight was on time. Boarded fairly quickly and was smooth. The staff was fine and friendly."
Cons: "The plane(at least my seat) was dirty. There were what seemed to be good smears on the window and something smeared inside of the pocket under the tray table."
Cons: "Seats are rigid. Given the price, it makes sense. I didn't expect anything else."
Cons: "The flight was delayed and I missed my connecting flight, had to wait 17 hrs before being able to fly."
Pros: "The flight was cheap."
Cons: "1 hour delay to start. Then ground crew dud something to knock out a flight display screen in the cabin. 45 mins later the screen is fixed, but we're waiting on paperwork. 30 mins later paper work is complete but we need a new passenger count. 30 to 45 mins to get a passenger count! Meanwhile the flight crew is snippy, but they serve a thimble of water and cookies. Finally they offer $50 vouchers for your next flight, you just have to get in contact with "Adam" who is somewhere around the airport we just left. So. . . Yeah."
Pros: "The steward's patter at the beginning of the flight was exceptionally well delivered."
Pros: "Friendly staff."
Cons: "The bagage fee is more than other airlines. The website asks you to pick a seat and then charges you for each seat and each flight so it could have been $ 120 more for my family. Early check in fees are not appreciated."
Pros: "Obviously, the ONLY thing to like is the price."
Cons: "Web site difficult to use to buy seats, bag check and check in. Had to sign up even though I had a rez #. Took about 45 min to over an hour to take care of these things that I can do on other airline sites in a matter of a few minutes. Outgoing and return flights delayed."
Pros: "Good attendants, fantastic gate personnel, pleasant experience."
Cons: "Lack of leg room"
Pros: "The initial ticket price (if that included the seat), baggage I understand"
Cons: "Hidden charges: Why did I have to buy my seats? Is it not included with the ticket? I had to pay an additional $158.00 on top of my $176.36. Online is very misleading."
Pros: "Smooth and great value"
Cons: "Nothing. Everything was smooth. Good deal"
Pros: "Airfare is cheap, flight was on-time"
Cons: "It took a really long time to check my bag even though I paid for it and checked in online before arriving at the airport. Doing that saved me money, which was good, but not time, which I didn't like."
Airlines flying from Wyoming to Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wyoming to Houston
Masks required on board, masks provided on flights from Wyoming to Houston
Social distancing seating
Middle seats unavailable to book on flights from Wyoming to Houston
Testing for antibodies, testing for symptoms for flights from Wyoming to Houston
Waiving of change fees. Search flexible flights from Wyoming to Houston