FAQs about renting a car from Ace at London City Airport
How much does it cost to rent a car from Ace at London City Airport?
On average a rental car from Ace at London City Airport costs $51 per day.
Does Ace offer shuttle or airport pick-up services from London City Airport (LCY)?
No (According to our data)
Reviews
Pros
"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)
Cons
"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)
Overall Rating5.7 FairBased on 3693 reviews
Cleanliness
6.4
Comfort
6.3
Overall
5.6
Pick-up/Drop-off
5.7
Value for money
5.9
Recent reviews
Traveler rating
606
257
28
221
29
0
1173
Find reviews that mention:
2.0
They didn’t gave me car. They have so many excuses already decided. They will not give you car if they think you have got good deal. They will then tell you to book at that time which would be expensive. Trust me, never go at this Ace place. You will be hanged at the end moment.Reviewed Jun 17 2025
review from
2.0
I never did get the car. Tooooo many stipulation, inexcusable reasons why I couldn’t rent a car though I had everything needed. I just wanted to drive to California, visit my mom in her last days and come back home to Vegas. But because I’m living in Vegas and have a California license I could only rent the car if I was catching a flight back from California. Now how stupid does that sound. And not only did I have a deposit but I also had to pay the cost for the car and for their insurance. I only have liability. But I thought all of that comes out of the $500 deposit. Never got the car and was very very very unsatisfiedReviewed Jun 13 2025
review from
2.0
Terrible. They cancelled 12 hours before pickup.Reviewed Jun 11 2025
review from
2.0
I had a reservation to pick up a vehicle at Ace Car Rental at LGA on June 7, 2025. When I got to location via airport shuttle to pick up the vehicle I reserved, they told me my reservation had been cancelled and to call customer service. Customer service said they cancelled the reservation but mistakenly did not contact me. The supervisor of the representative offered me a “deal” to pay 100.00 more for my reserved vehicle, take it or leave it. Terrible. I decided to make a reservation with Alamo and was completely satisfied.Reviewed Jun 10 2025
review from
2.0
We had to figure out that you have to call the Ace customer service number to get a shuttle from the airport, only for us to be shuttled to a hotel where the Ace counter is inside, where we waited for 30 minutes at 10pm at night for no one to show up. We called repeatedly and no one answered. We called the customer service number for Ace and they could not reach anyone. We ended up being stranded at the hotel we were dropped off at and had to get a hotel overnight even though we were supposed to be driving out of town. The Ace owner called me and woke me up at 12:40am. I did not answer. The next morning we had to pay for an Uber across town to rent a car from enterprise. They did not have any available but gave us one anyway. The Ace owner, Steve, continued to text me over and over to apologize and try to make up for it but it was too little too late. It had already cost us a night in a hotel and missing seeing friends who had to leave Saturday morning. In addition to all of this, the Ace helpdesk was left completely unmanned with the lockbox for the car keys hanging wide open as well as the computer screen unlocked with customer information available to anyone who walked by. We spoke to a hotel employee who said they had never seen an Ace employee at that desk during any of their shifts, but had seen people come to get a car and have to get walked through, over the phone, how to check themselves out on the unlocked computer.Reviewed Jun 9 2025
review from
2.0
Terrible. I was scammed by the agent into purchasing insurance. He said it was required and then I found out it is not. I called their customer service and they wouldn’t help. So I won’t use Ace again because they are scammers.Reviewed Jun 7 2025
review from
2.0
I don’t take the time to write negative reviews lightly, but in this case, I feel obligated to share my experience in the hope that it leads to real improvement. My recent rental with this company was marked by a series of avoidable issues. The pickup process was disorganized and understaffed, with long wait times and little communication. The vehicle I received was not the class I reserved, and though substitutions happen, there was no explanation or courtesy adjustment offered. Worse, the car given had an engine problem—which the staff insisted I take it. It was not until I put my foot down that they gave me another one. When I brought these concerns to the attention of staff, the response was dismissive and unprofessional. I expect better from a company that markets itself on reliability and customer care. To be clear, I don’t expect perfection, but I do expect accountability. A customer should not have to chase down basic service or feel like their concerns are being brushed aside. To the management team: you are in a competitive industry where trust and efficiency are everything. I strongly encourage you to revisit your training protocols, vehicle maintenance checks, and customer service approach. You still have the opportunity to turn this around. Until then, I will be taking my business elsewhere—and encouraging others to do the sameReviewed Jun 2 2025
review from
2.0
When I booked the car through Kayak, it was quoted as $7/day for 5 days, and with extra charged came out to $72, which I thought was reasonable so I booked. Turns out at the desk, after you’ve checked out, they hand me a folded invoice with a surprise additional charge of $91. When I questioned this they said it is a mandatory liability insurance charge. I was furious this was not included anywhere in the quote when booking the car. That charge is triple the actual cost of the daily rental. Why would ACE/Kayak not include that insurance charge, that makes up the bulk of charges, in the booking process when they include all the other mandatory fees? This is deceitful and predatory, and I was forced to pay more than double the price Kayak quoted. I’ve reached out to ACE and of course they haven’t offered any apologies or refunds. Apart from all that, the car wasn’t great. It was old with over 40k miles, no extra features, ands the seats were all stained.Reviewed May 21 2025
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4.0
I received a dirty car. The original booking stated a Nissan Murano and I received a Kia Sorrento. And far from professional.Reviewed May 1 2025
review from
8.0
GreatReviewed Apr 25 2025
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10.0
For the agent to stop pressuring me to buy their insurance packages .. besides that 10+ rental - best value for the money.Reviewed Apr 22 2025
review from
10.0
Great service. We dropped off early before the shuttle service started so the manager drove us to our airline in the rental car so we did not have to unload luggage twice.Reviewed Apr 18 2025
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