Book Ace car rentals at Santa Rosa Sonoma County Airport

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Traveler rating

Wonderful

3

Very good

1

Good

1

Okay

0

Fair

0

Mediocre

0

Poor

4

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2.0

Can't take car out of state!?!?!? This is bullshit!Reviewed May 9 2023

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4.0

We asked for an economy Nissan and we were "upgraded" to a ford fusion that was covered in stains old and junky. It was road worthy, and got us where we needed to go but it was not a pleasant car to drive. the person at the counter was great, just an crappy car, we will stick with Hertz next time.Reviewed Mar 28 2023

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10.0

Car wasn't fancy or new but otherwise a great experience, easy, clean, quick, no problems at Burbank or Santa Rosa airports.Reviewed Nov 7 2022

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8.0

The guy at the pickup counter was so helpful and efficient! The pick up and drop off were simple and quick. We just dropped the key into the return box at the counter:) The car was great…. No problems at all!Reviewed Nov 1 2022

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2.0

This was the worst experience with a car rental. The first Nissan Sentra had dents, faded paint, scratches, bad odor, cracked front windshield, and much more. I asked for a different car and they gave me a black Nissan Sentra. This looked half a star better. It was like driving a vehicle from 1996. When I returned the car, the person at ACE said they were surprised and thankful the car made it back. I will make sure I spread my experience with others.Reviewed Sep 5 2022

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2.0

Complete joke. Pay the extra few bucks.Reviewed Aug 5 2022

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4.0

Had to wait 20 minutes for help when picking up car. There was no one at the desk and no one was answering any of the phone numbers listed. There was no official paperwork, just a photo copy of my license that I had to write my number, email and insurance policy number on. The car was a little old and not the cleanest but comfortable enough.Reviewed Jul 26 2022

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4.0

the rental process was very easy. the minivan, however, was a real disappointment. we were told when we got the keys that they were aware that the van had some dents, so don’t worry. well it did have many, many dents, window shield chips, things missing on the exterior. it was the only car of the size we needed so we drove around the coast looking like a wreck, literally. the van was a 2008, so 14 years old. low mileage, though. we didn’t know we were renting from rent a wreck.Reviewed May 22 2022

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10.0

Might have mentioned that the vehicle was 2006 and had limited features that are pretty common in most cars in 2022. i.e. inputs, Bluetooth, GPS, back-up camera, etc.Reviewed Feb 25 2022

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10.0

The Ace Rep was easy to deal with and did a great job.Reviewed Aug 24 2021

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7.6

Pros:Car was clean and in good conditionCons:No sign about where to drop off keys and the number left at the desk went to voicemail from which we never heard back. Fortunately someone finally informed us the drop box was outside. The attendant from pickup may have told us but it would be helpful to have a sign at the desk.Reviewed Nov 11 2020

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2.0

Pros:The guy I picked the car up from was friendly and helpful. I declined insurance and I appreciate that he did not push it.Cons:However, the car reeked of cigarettes after about 3 miles down the road, so I assume they cleaned the interior to eliminate the smell but not the air filter. That was kinda gross but not that big of a deal. The big deal was after I returned the car. I returned it an hour earlier than the deadline stated on the contract, but then got an email with an invoice stating I owed $20 for a late fee and I'm still trying to figure that one out. On top of that I was quoted $75 online, but then that jumped up to $99 inexplicably when I picked it up. I will update this to a better score if they fix the inaccurate bill but so far I am pretty disappointed.Reviewed Oct 12 2020

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More

• 7.6 /10Avis Car Rentals at STS
• 4.6 /10Sixt Car Rentals at STS
• 6.9 /10Budget Car Rentals at STS
• 2.0 /10Hertz Car Rentals at STS

• How much does it cost to rent a car from Ace at Santa Rosa Sonoma County Airport?

  On average a rental car from Ace at Santa Rosa Sonoma County Airport costs $86 per day.

• What is the most popular rental car from Ace at Santa Rosa Sonoma County Airport?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Ace at Santa Rosa Sonoma County Airport.

• Where can I find Ace car rentals at Santa Rosa Sonoma County Airport?

  2200 Airport Blvd is the closest Ace rental location to Santa Rosa Sonoma County Airport. The telephone number for this location is +1 707 568 3387.

• Does Ace offer shuttle or airport pick-up services from Santa Rosa Sonoma County Airport (STS)?

  No (According to our data)