2.0
Hello, I have been trying to reach someone in regards to my car rental. When I arrived at the airport there was no one at the Hertz car rental desk. When I asked another employee, I was told they already left for the day. I then had to scramble to rent another vehicle. I'm very disappointed, I was told all car renal companies are to stay open until the last flight lands which was clearly not the case. I would therefore like to request a refund.Reviewed Apr 10 2023
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2.0
Cons:I was not told when I rented through Kayak I would have to take a taxi to get the car. What little I saved from renting through kayak was totally lost as I had to spend money to take a taxi to get the car and to return it. This was totally a bust and I will never rent through kayak again. I intend to write a yelp review and let everyone know how I was deceived.Reviewed May 30 2017
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8.0
Pros:Nice car, comfortableCons:Had to wait a long time in Santa Rosa for the car to be ready. (One hour after our flight arrived)Reviewed Apr 6 2017
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2.0
Pros:NothingCons:Ryder customer serviceReviewed Mar 29 2017
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2.0
What? You don't have a car? Why did you confirm myCons:I made a reservation. I called to ask a question and the woman who answered the phone said oh we don't have any cars today. Corporate is completely over booking us. it's a good thing I called or I would have shown up there to rent a car and been told they have no more cars.Reviewed Dec 28 2016
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10.0
Extremely nice and helpful staff membersPros:Extremely nice, attentive, and helpful staff member at the Sonoma County Airport terminal/ Hertz counter. He was even able to make a change that the phone-rep couldn't. When trying to make changes on the phone earlier, the rep was very kind and tried to help as much as she could.Cons:The car had some minor damage, which wasn't inspected or logged by anyone as we picked up the car. This was never a problem, but we felt the need to take photos to be sure.Reviewed Jul 5 2016
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