2.0
I had two reservations with Budget - one immediately following the other because of a change of plans. In order for me to "modify" and consolidate the reservations into one, Budget said I would have to pay approximately $300 more. The modification would have saved not only me time and convenience, it would have done the same for Budget employees. This is for using the car for the same number of days (5). I left my phone number and e-mail with the Budget agent and asked that a supervisor review this. I never heard anything.Reviewed Jul 14 2022
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10.0
Santa Rosa Airport is small, friendly and easy to navigate. Expensive.Reviewed Apr 28 2022
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8.0
I requested a mid-size car and got a Prius at the same cost. Never drove on before. Pretty cool. I averaged 54mpg, which is way cool.Reviewed Feb 18 2022
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6.0
When I received the car, the dashboard showed the message that the maintenance service was overdue. The cruise control was not working.Reviewed Dec 21 2021
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8.0
It was good, we added a 2nd driver on and was able to extend my reservation with no issues.Reviewed Dec 13 2021
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10.0
Attendant helped me modify reservation vehicle at crucial timeReviewed Aug 8 2021
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10.0
Very easy pick-up and drop-off. Pricing competitive with other car rentals. Areas for improvement: USB port for cell phone did not work.Reviewed Aug 3 2021
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2.0
Pros:the car was fine. no one was at the drop off location when I returned the car. now budget keeps calling saying i never returned the car. I did though. this is stupid.Cons:customer service: i returned the car and now budget wont stop calling saying I never returned it. !! rediculous.Reviewed Mar 13 2021
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8.0
Pros:Quick, easy and as simple as it should be.Cons:I spoke with the representative at STS and confirmed that there wasn’t a fee to drop the car in San Fran at a different location. I picked the car up and noon and told him we were escaping the fires and dropping the car off today. We go to San Fran a couple of hours later. The office had closed at 1pm and the valet at the hotel told me there was a $25-$35 charge?Reviewed Oct 28 2019
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8.0
Pros:The woman who helped me was very nice.Reviewed Oct 14 2018
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9.6
Easy to find drop off at nightPros:I liked that it was easy to find, night drop was available.Cons:Being late night drop off, would’ve made more sense to me a little better instructions about what papers are being dropped off. Also, a sensor had gone off about a brake light bulb that went out en route to my destination. No one was available to inform about this, so a space on the paper that gets turned in would be a good idea. I improvised and wrote it on the sideReviewed Aug 12 2018
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2.0
FailCons:Nobody was at the rental counter in Santa Rosa. Ended up going with another rental company.Reviewed Jun 20 2018
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