Book Ace car rentals in Santiago de los Caballeros

Pros: Nothing

Cons: Better communication with the customers ACE don’t even have a location there, ACE have a deal with another car rental company by the name of NELLY rent a car and they won’t take any other kind of car insurance but they own witch is very expensive $1300 dollars for 17 days

Don’t know if I will rent a car ever again here

Pros: Located in the airport

Cons: I purchased a insurance policy and vehicle before departing. The vehicle on arrival was smaller then promised and I was told my insurance policy was not valid. I had to pay over $100 for the insurance policy there. Then when my car was hit in a parking lot and had minor damage it was not cover because i didn’t have a police report. They told me to use my original policy I had bought online. Basically stole $130 me. With the extra costs I would have saved money getting taxis everywhere.

Horrible- He gave away my car

Cons: Did not have my car that I reserved.

Poor pick up / great return

Pros: Joel Batista, the gentlemen that I returned the car to was simply amazing. He is very kind and always goes above and beyond to accommodate all clients.

Cons: Ms. Marte, the attendant on duty when I picked up the car was extremely rude, sarcastic and very unprofessional. I have been renting from Ace for years at the same location and every time she is working at the time I pick up my rental she always makes a problem out nothing. I have dealt with many Ace attendant and never had a problem with any of them except for this particular person.

Can't rent from KAYAK

Pros: Nothing. I showed up at the airport and there were absolutely no vehicles available for me to get home at 3:00 am. Thankfully I was traveling with a group and they took me home.

Cons: For the second time in as many trips when I get to the airport at 3:00 am my rental is not available, last April I rented through KAYAK and when I showed up to pick my vehicle all they had for me was a compact car in lieu of the small SVU that I reserved. Not only that, the next day I was responsible for returning the temporary rental back to one of their offices to then pick up my reserved rentals, so basically I wasted my first vacation day dealing with my rental. This time around, I said okay Alamo is definitely not the way to go so let me try ACE, but little did I know this was going to be even worst. After waiting for over 20 minutes to be helped, I was flat out told that my vehicle was not available and the only car available was a full size SUV that I would have to pay more for and I had to take their insurance as my Credit Card insurance was not enough for me to leave with the vehicle. So, this time around I was literally going to be stranded at the airport at 4:00 am unless I took the terms I was offered. Can you imagine, how I would have felt had this not been my country of origin, or if I wasn't traveling with family members that eventually took me home and helped me get a rental at a different place the very next morning. I would never, ever in my life rent from KAYAK again.

Cons: No signs to the airport. Filled the car up before I dropped it off and then the agent told me it was not full. Had to pay almost twice as much than the original reservation price.