Reviews for Alamo in Key West
- All reviews 100%
Based on 39 reviews
May 2 2017
Pros: Cancelled the reservation without problem.
Apr 26 2017
Cons: I promised I would never rent a car from Alamo after a previous bad experience but I let my guard down and tried them one more time. Won't do it again.
Apr 19 2017
Pros: Key West staff great! Great value too!
Apr 18 2017
Pros: Great car
Apr 18 2017
Pros: Pick up and Drop off a distance from the airport in small and cramped building. Very friendly and helpful staff. Good experience except the building/location.
Apr 7 2017
Pros: Fast reservation online., quick checkout at the counter, nice clean car which was a hybrid and worked flawlessly. And it was a great deal. Couldn't ask for anything more.
Cons: It was a long drive.
Mar 15 2017
Pros: Very fast and friendly service. Very professional.
Cons: No cons
Mar 8 2017
Pros: Deal was good deal after I got an upgrade, due to "what I didn't like". Upon returning the vehicle I had a great experience with the 2 females in Ft Lauderdale airport. Both were very professional and very funny. I returned my car @ 2:15 pm on 3/7/17. Please give them a pat on the back, they deserve it.
Cons: Upon arrival everything went very smooth until I went to get in the car, Hyundai Elantra. When I opened the door the driver was stained with something previous renter spilled. I was then offered a Chevy Malibu. Nice car! Upon leaving I noticed the fuel gauge on the Malbu was not completely full, but I had paid extra so I wouldn't have purchase fuel.
Feb 10 2017
Pros: They didn't have a compact car available at that time so without any delay the upgraded me same rate to a caravan and when asked about the fuel difference they said no charge . Very good troubling shooting and the agent Travis made it easy.
Jan 21 2017
Quick and Easy!
Pros: Quick, easy, great customer service. Thank you Alamo and Kayak.
Dec 24 2016
Pros: The drop off was easy to find
Dec 22 2016
Pros: The paperwork at the drop-off point went smoothly. The post-inspection process went smoothly and was completed in a very short time.
Dec 18 2016
Cons: Got up at 4am traveled 12 hrs. Exhausted went to pick up car. No record of reservation according to agent. Wanted more then twice what reservation was to get a car! NEVER AGAIN ALAMO!!!!!
Dec 16 2016
Pros: Agents were friendly and efficient.
Cons: Trash left in hatch area from previous client. Thought it was a bit pricey for what you received. The facilities were outside of the airport when all other rental companies were inside terminal. The rental facility was shoddy.
Dec 14 2016
Pros: The guys in key west are always super friendly and have great customer service skills!
Nov 23 2016
Pros: Staff was great. Freindly and fast
Sep 18 2016
Sep 12 2016
Extremely Inconvenient Pickup
Pros: The car itself was the only plus side of my pickup in Key West.
Cons: First of all, when I made my reservation it said the pick up was at the Key West airport (so I took a cab to the airport). Then I learned that I would have to wait for a shuttle (25 minutes in the rain) to another location. The second location was a dingy trailer with a single employee. That employee informed me that I needed plane ticket information to rent the car (I am a Florida resident and wasn't flying anywhere...this was a one-way rental). After he finally agrees to use my boat ticket (I have no idea why they needed this, I clearly was renting a car and not taking another form of transportation home), it turned out that the car I had originally rented needed an oil change. So they had to find another car. All in all, my pickup took about an hour and a half when it should have taken 10 minutes. Completely horrible experience.
Aug 29 2016
Tried to charge me twice, didnt honor same payment
Cons: Tried to charge me at pickup, and again at drop off. Also, made me place a $200 deposit to rent the car, when 5 days prior that was not a requirement.
Jul 16 2016
Key West - Fast & Excellent Service
Pros: Showed up at Alamo's vehicle pickup center and was greeted before I even walked in the door. Thomas (the agent) got me on my way in less than 5 minutes - super friendly, and professional. I would highly recommend this Alamo for costumer service/satisfaction. Clean car, no issues.