Reviews for Alamo in Key West
- All reviews 100%
Sep 18 2016
Sep 12 2016
Extremely Inconvenient Pickup
Pros: The car itself was the only plus side of my pickup in Key West.
Cons: First of all, when I made my reservation it said the pick up was at the Key West airport (so I took a cab to the airport). Then I learned that I would have to wait for a shuttle (25 minutes in the rain) to another location. The second location was a dingy trailer with a single employee. That employee informed me that I needed plane ticket information to rent the car (I am a Florida resident and wasn't flying anywhere...this was a one-way rental). After he finally agrees to use my boat ticket (I have no idea why they needed this, I clearly was renting a car and not taking another form of transportation home), it turned out that the car I had originally rented needed an oil change. So they had to find another car. All in all, my pickup took about an hour and a half when it should have taken 10 minutes. Completely horrible experience.
Aug 29 2016
Tried to charge me twice, didnt honor same payment
Cons: Tried to charge me at pickup, and again at drop off. Also, made me place a $200 deposit to rent the car, when 5 days prior that was not a requirement.
Jul 16 2016
Key West - Fast & Excellent Service
Pros: Showed up at Alamo's vehicle pickup center and was greeted before I even walked in the door. Thomas (the agent) got me on my way in less than 5 minutes - super friendly, and professional. I would highly recommend this Alamo for costumer service/satisfaction. Clean car, no issues.