Reviews for Budget in Key West
- All reviews 100%
Aug 31 2017
Cons: Contract showed an alarming 40% higher total cost than the reservation. This included an extra day due to a forty-minute early pickup. This resolved itself when I returned the car early; however, the customer emotions would be better served by waiting to see when car is returned before showing an overcharge.
Aug 18 2017
Pros: Thank you so much for the ability to receive compensation for returning the car with more gas then what it started with. In addition, the ease of being able to drop it off at a Florida Key location instead of having to drive to Miami was amazingly convenient and overall, a wonderful experience.
Cons: Dropping off the car was a slight difficulty if you had never done it at this location. The instructional signs could use a minor update to simply state, "Park in any Budget parking spot....remember mileage, etc...please visit Budget front desk." Something simple and rather easy, but could save time for travelers in the future.
Aug 16 2017
Pros: Fun to drive
Cons: Quote was 111.00 for 2 day ended up being over 600.00 after I added 1more day. Not happy at all, way over charged.
Jul 7 2017
Cons: Terrible experience. The rental agency overbooked our vehicle and then sent us to another location, which required a cab ride. The second location did not have a car for us either. After the fifteen minute cab ride we were informed that we would not be able to get our car for two hours. They offered only a minimal discount after delaying our trip for hours. Budget should ensure that cars that have been booked in advance (over a month) are available and reservations should be secure. Additionally upon returning the car, we were told that we would receive a call reviewing he charges. This was never received and our card was not charged for several days.