Would you like to save as your currency permanently or for this visit only?
the location is ideal for parents visiting their students at BYU. the service to my room was non-existent.
This was the worst hotel experience. The staff was incredibly rude and dismissive. The hotel was extremely dirty. Do not stay here. You will regret it if you do. There are plenty of other hotels within walking distance of BYU that are clean with friendly staff.
The location is ideal for access to BYU campus, shopping, the Provo recreation center and Provo downtown (also for access to hiking/skiing in Provo canyon). Low prices through Kayak/Priceline Our window was frozen open when we arrived (and temps outside about 11 degrees). We finally got it closed. In my room there was no thermostat, only a wall heater unit. You would turn it on to "Low" or "High" heat, but it would never self-regulate, so you'd have to get up during the night to turn it off when things got too warm, or to turn it on again as it got too cold. My adult sons were in a room with a thermostat (that worked out better). Breakfast was OK, but the fruit juice ran out and there should have been a better selection of cereals and fresh bagels. Our hall on the second floor had an employee break room and sometimes the whole hall smelled really strongly of fish or burned food.
Price, location Service was slow
Rooms and. Friendly sevice^ They needed protein in breakfast roon-boiled eggs and or create more cheese and bagel.
The pool was out of order but I had called them prior to booking to make sure they had an indoor pool and a decent continental breakfast and they told me all about how great their pool was but failed to mention it's closed until further notice. What was I supposed to tell my kids? So I just went somewhere else that didn't miss inform me and we had a wonderful time at the Marriott.
the location - breakfast The smell - the TV reception - the loose toilet seat - cheapest toilet paper ever - dirty window -
The staff, facilities and overall cleanliness were very good. The breakfast offered was very underwhelming...
It was very quiet, clean, and nicely decorated. It was overall a very nice room, much better than what I was expecting. When I went to check in there was no one at the desk or answering the phone. And the bed was a little stiff.
Price was cheap There in side pool was closed
I loved how fancy the hotel was and the staff was pretty friendly. I paid by the day and so it started out with $51 the first night, then $63, then $79 and finally $146. I guess they wanted me to pay all 4 days at once so I'm not cheated. What else could I do? I wasn't sure WHEN I could go back home!!!!!! Also, the water kept going from hot to cold to hot to cold etc.
Very disappointed super 8 need to take there name off this place not up to there standard. Dirty
Room was spacious , bed was ok Staff stuffy, loud foot traffic bathroom was dirty, 2 fresh towels only, room needs to be vacuumed little pieces of trash left around the bed ,staff didn't want to be there pretty lack of services or care
It was run down. Rooms need updating or at least a fresh coat of paint. Overwhelm smell of air freshener, wondered what it was hiding.
Handy location not as nice as other places we've stayed.
FILTHY Safety concerns, doors propped open Poor service Filthy common areas Filthy room Mold in bathroom Fire alarm went off in our room Refrigerator very noisy Carpet disgusting Bed cover disgusting Chair in room disgusting Splatters on wall disgusting Filthy ironing board, iron, hangers, everything
Towels are thin and small, and not enough of them. Waffle batter is watered down.
Price and cleanliness Poor beds and pillows very uncomfortable
Staff was efficient and flexible. Room had iron and board, refrigerator, microwave, and hair dryer- everything I needed. Bed was more comfortable than I expected. Linens and room were clean. Had accessible rooms, and even a lift for a disabled person to get into the hot tub. Very close to a nice mall; many stores and restaurants and highway access. Complimentary breakfast. Great value for the price. Linens were clean but very worn, as was the recliner that looked like it should have been retired long ago. Cleaning staff held conversations with each other right outside my door or knocked well before 8:00am. Breakfast is only served until 9:00am. If I was a late sleeper, both of these things would have made it hard to relax. I stayed for three nights and needed to get some work done. I could only get on the internet for about two hours in three days. They definitely need a stronger router. That would be the deal breaker for me. The room was a decent value and close to everything, but if I can't work, I can't stay there. This is sad since I will be going to that city a lot.
My room smelled funny.
I didn't get to stay in the hotel cause the staff said I didn't have a reservation even though I paid for it. Never booking a hotel again through this hotel.
Great location Refrigerator did not work well.
Fairly clean. Front desk staff was nice. Extremely uncomfortable bed. Strange smell in room. Fridge was noisy. Highway noise was disruptive at night. Location was slightly inconvenient. Front desk had run out of extra pillows so we had to buy some.