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The location was wonderful. Both times we stayed there, about a week apart, we were given rooms right next to the elevators which ran all night long.
Very comfortable and clean. Plenty of food and shopping. Had to pay and additional 20 dollars a day to park my own car. The hotel did not own the lot. The desk clerk filled out the passes incorrectly and I received a parking ticket. Took some arguing but I was able to get the hotel to reverse the parking charges so I can pay for the ticket.
The view from our room was excellent. The location was great as well. Within walking distance to the 5th ave. mall and lots of great eating establishments. Hotel was nice, clean and staff was very friendly. Hotel could use some renovations. The decor in the hallways looks like it came from the 70s. The bathrooms are a little small, expecllly in the shower.
The views, service, location and atmosphere were spectacular. Understated and friendly. Could have stayed forever. Valet parking is expensive, but very convenient.
Friendly staff. Good restaurants and interesting shops. Good central location.
Valet parking, friendly staff, great location, clean, plenty to do at the hotel. The view from the hotel was amazing.
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
Excellent fitness facilities Wonderful view Convenient to downtown locations
That you get treated like royalty for an amazing price get oysters upstairs dance the night away.
The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
Great hotel for business
My husband and I celebrated our anniversary here. We booked the 11th floor which is the club level, allowing access to a club room that has 24/7 complimentary coffee, sofa, bottled water and juices as well as light snacks. Also, every morning the lounge provided breakfast and every evening wine, beer and appetizers. We highly recommend spending the few extra dollars to stay in a club room!! The hotel does not have a pool and the spa is difficult to get information on as well as access to. Also, there is no valet parking.
It was cheap. No breakfast, very slow wifi, elevators antiquated, rooms small and not comfortable.
lockaion no vending machines no tv guide
Was locked out of my room with my 6 yr old in the hallway for over an hour .. Key cards had to be redone twice a day .. it got really aggravating after 5 days ..
Very clean room Mountain view No electric plugs on night stands Not enough plugs on desk stand No free WiFi - but knew that beforehand No free parking - but knew that beforehand Bed was too soft and sheet too starchy No vending machines on floor
Went for Valentine's day/night Check in was quick check out was quick Bed was very clean and comfy Not enough parking
The friendliness of the staff, the cleanliness of the room, the breakfast buffet was incredible, the internal architecture and design was so modern and sleek, the bed was amazingly comfortable, and the hotel is located in an amazing area. I wish they had a swimming pool! :-)
Great hotel, staff were awesome!
Bed & linens were very nice & comfortable. We appreciated they let us check in early after a long drive from the cruise ship in Whittier. Room was nicely decorated & everything worked fine. Location not the best. Walking by the BMW dealer towards the restaurant, a sales lady came out & told us to be careful - it was not a good part of town (crime)? Overall we thought it was too much $$ per night for 3 nights. No deals. The institutional toilet was a surprise, since the other amenities in our room were nice. Very loud noise when flushing. The restaurant staff - slow, maybe overwhelmed (understaffed) and incorrect' additions' on the breakfast bill. Sky high prices, too.
Location Charged for parking and no room for parking staff did not communicate where to park. Heater would make large banging sound. Neighbors were loud.
The staff was very friendly and our room was clean with a nice view. The hotel was located in a part of the city where it was easy to access many of the attractions we were interested in. Overall it is a lovely hotel. The hotel was a bit spendy and we were kind of disappointed that they didn't have an indoor pool. They also did not offer any form of free breakfast, and for the price of booking a night there, the breakfast we ordered wasn't the greatest quality.
We enjoyed our recent stay at The Sheraton. The staff was very friendly and helpful. We really appreciated their pet policy and their welcoming attitude to our fur-child. We will be back!
The hotel associates lacked customer service! The breakfast lines were horrible, and also bad hostess service. *also they need conditioner(shampoo). I would never stay there again.
The room is good and there is no infestation like other cheap anchorage downtown hotels. The staff is super rude and they should be fired. The price is not a good deal for just one night if you pay over $60/night your getting ripped off. The internet is super slow I got a fast internet speeds from a 3g connection on my cell phone. The breakfast is cold and nothing is cooked. Pretty lame hotel that doesn't offer good amenities. Would suggest getting a room at a different hotel that has a better staff,good breakfast, and fast internet.
Great central location Wifi is slow. Beds are uncomfortable.
The bath room design is a plus, since they put the water sink and shower room separately so people can do those things at the same time
within walking distance of downtown attractions needed some maintenance... bathroom light didn't always work sitting room tv didn't work, drippy faucet in bathroom
Good customer service No vents in bathroom. Could be updated
Location The building smelled, needs a desperate renovation, bathroom was small, had to ask for soap every day, trash bags were not provided.
Free breakfast and friendly staff! A little confused about check out time( itinerary said something different than hotel). Children in the room next to us were noisy
Location to downtown and bus lines. Was kind of busy the night I checked in so it took a while for phones to be answered. Only on person at desk.
I love staying at Quality Inn Downtown. The staff was exceptional and made our stay worthwhile.
Cozy. Old style. Noise of heater. Sounds like pounding on the windows,,Noise of heater. Sounds like pounding on the windows,
Cute and clean. Front desk staff was friendly and helpful. The bed was very comfortable! It had a great historic feel to it. Location was excellent. You could hear the people in the room above moving around, but it's a old hotel.
Location Staff was rude and unprofessional, not to us but witnessed towards another guest. Hotel is old, outdated and needs a major remodel.
Being downtown was convenient. I regret getting an upgrade from the 3rd floor to the 12th because I ended up with an uncomfortable bed that sagged so much it felt indented. Having to pay for parking sucked. And my bed was so indented that I could not get comfortable. The pillows are too thick too.
Location, accessibility, value for price, helpful staff, clean and comfortable rooms False fire alarm later announced as a drill at 5:30 am.
The staff at the front desk was very friendly. They just smiled and welcomed us back when we were in and out all night with a big group of friends who also had rooms.
Location is great for shopping and downtown restaurants. Bath was in need of updating. Very limited parking lot. First floor check-in area was cramped, cluttered and needed updating.
aCean and well-located. Getting up in the dark to catch a plane--not the hotel's fault.
The king bed was comfy, and the balcony was neat (though I'd get more use from it in the summer months...thought for next time). I found the amenities more lacking than I'd expected. I was pretty sure I saw cable TV listed, but the remote control's guide feature didn't work, and there weren't many channels. There was no mini-fridge; I thought those were pretty much standard in any hotel above "motor lodge" class. The toiletries (shampoo, body wash, etc) came out of dispensers). There were only a few cheap plastic cups in the room...so cheap that two of them were cracked and unusable before I even got them out of the plastic wrapper. I also expected parking to be included; instead, it was an extra 12 bucks. That's not awful, but for $100 a night you should be able to toss in parking.
The lady that checked me in was sweet and the bellmen that helped me in and out were spectacular The room was very tiny! The bathroom was even smaller! There was no ice machine nearby. When I ordered dinner, they were missing particulars from the order but did not tell me that when I ordersd
This is one of the most dated rooms O have ever seen in a Hilton. Otherwise lean and well-run, walkable to downtown shops and restaurants.
The location is perfect. We walked everywhere we wanted to go.
The hotel itself had everything we needed and the location was perfect for our needs i.e right next to the train station. the rooms were large and clean. The staff reception was one of the worst I had ever experienced anywhere in the world. We were not greeted for about five minutes despite the fact that they were not busy. We made eye contact with several staff however, they never came to the desk to assist us. One staff member at the counter, was too busy trying to assist a contractor (not a guest) and completely ignored us. When we finally did get service, the staff member did not appreciate that we had waited so long. Then, to add insult to injury, the rooms we had requested (adjoining rooms for our children) were obviously not arranged and it took the manager about ten minutes to sort it out.
The location was great The hotel is very run down and looks to have not been upgraded in awhile. The rooms were dirty and falling apart. Wall paper in the rooms was coming off. There was dirt and dead mosquitos all over. One bed had a plywood backing on the wall to keep it tight. The lock on the door was loose.Paid extra because it was the hilton, but did not get my money worth.
Wish there was a way to know when amenities are closed for service! And the spa has plants growing in it!!! Bummer
Comfort, big bath and the view. No small refrigerator for my insulin.
I've had so many great memories here. I prefer this hotel to the Cook as the rooms are slightly larger and the decor doesn't make liberal Alaskans uncomfortable. The rooms are smaller than the hotels in midtown, and the restaurant in the hotel are not as interesting as the other downtown restaurants.
The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.
The room was great. Windows were dirty but view was great anyway
Enjoyed my entire stay. No transportation from airport. Restaurants are very expensive, although the food is good.
Location, staff most helpful with travel needs. Daily room rate costly
The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage. We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.
It's great location for my meetings and also walking distance to mall and restaurants. Nothing, every time we stay there, we are treated great and staff always with great smiles day or night.
Nice large suite. Clean, comfortable. Good location downtown. Hotels in downtown Anchorage are expensive, although this one was a little more reasonable than others. Room had a a slightly smoky smell when first entering ( it is a non smoking hotel). Mention to desk on check out and they said they would check it.
LARGE ROOM IT was not a full service hotel but there was a hotel across the street that owned it and you could use there things.
Nice beds and towels Moved to two different rooms. First room the refrigerator was missing. Second room, refrigerator did not work and our food spoiled. Then we went to the pool. Apparently the pool was "under construction" so it was closed indefinitely ...the refrigerator and the pool were the primary reasons we booked at this hotel.
It was a decent place. I was a little worried after reading the reviews, but I was happy with my stay. There was some remodeling work going on but nothing that I was concerned about. The staff was friendly and the rooms were clean. A little disappointed the pool was under construction!
The bed was comfortable... Thats about all the pros for this hotel. Hallways were dark and barely lit, entire hotel smelled like mold or just downright disgusting to the point where my 2 year old daughter kept commenting on it. Room smelled just as bad even with the window left open the entire stay. I suggest you take your business elsewhere, the puffin Inn is cleaner, and cost about the same.
location, location, location The rooms were clean and everything functioned well. The staff at the front desk was nice and professional. We also appreciated the free and tasty coffee at the front desk. Thanks! It appears that this was a motel that was turned into a hotel. It just seems run down and a bit weird. It just doesn't seem like a standard hotel you see these days. Overall though it was ok.
Before we stayed at Anchorage Lofts Hotel we read a number of reviews that said the place was dirty, damaged and otherwise unpleasant. For this reason we payed pretty close attention while we were there and didn't notice any of these offenders. We stayed two nights, my boyfriend and I in one room and his father in another. After inspecting the rooms and other parts of the hotel we only determined that it was simply old. The bathrooms, linens, floors and furniture were all clean. The service was adequate... we had no complaints. I kept trying to find something "wrong" with the place after reading bad reviews but the only thing "wrong" was that it seemed very worn down. There were paint chips off of the walls in some places, the carpet had wrinkled up, and a lot of the hotel seemed like it had been through partial renovation. Everything was clean though, and everything worked in the rooms. I would say that if you're looking for a "fancy" place to stay, this doesn't quite make the cut, but for the price compared to the other hotels in the area it was definitely satisfactory.
Really great hotel that is central to exploring the historical areas of anchorage. The next block over is the statehood monument, city timeline, local history displays, giant carvings and statues, Alaska mint and photo ops. Also, shopping for local specialty items is all right there. Great breakfast!! Seemed mostly homemade, too. Long walk to room on super long hallway.
For the location, in close proximity to local bars and such its well worth the price. great live music in the hotel bar. One of my towels was kinda dingy, downstairs door from parking lot wouldn't open I had to walk around to another door. The neighborhood is pretty rough around there. Very limited parking.
Great value!! The only coffee provided was decalf. The name on out front is for the bar/restaurant, not the hotel.. I think it needs just one strong name for the whole establishment rather than multiple names.
I enjoyed the downtown location near quite a few excellent places to eat. I did take a cab a few times to midtown and the University and the front desk was very helpful in arranging my cabs.
the hotel provided taxi service to the airport in lue of shuttle...thanks no downside here
Location and indoor pool
Nice breakfast. The carpet was still damp from being cleaned. The room did not block out noises from outside the room.
The hotel met expectations for it's star rating and price range. Staff was friendly, room was clean, continental breakfast was pretty good. While it is close to downtown it's down hill from any shops or restaurants. You will need to walk up the road or a covered walkway with approx. 80 steps, not a problem for me but for others it might be and they should be aware.
There is swimming pool and nice gym.
Location is good, staff is professional. It is difficult to find outlets that are convenient to recharge multiple devices.Had to move the coffee pot to another spot and unplug a lamp to plug in the coffee pot. The room was chilly, limited change on thermostat possible. BR tile floor was cracked
Interior was nice. Location. Too far from downtown ANC. Bad area, gunshots were heard almost every morning between 3:15-4:45.
Staff is great, breakfast was awesome,rooms are nice. None
I was surprised by this hotel. It was in pretty good shape. My room was pretty nice,big,and spacious. Some areas were missed in cleaning (overhead beams) there was a broken fan control knob and a dimmer that hummed.
The Location of this Hotel was very close to Downtown and not far from Midtown. The Room that we had the Heat Vent was coming apart and was just left Showing and The room could use a New Toilet cover and Deep Cleaning
Great pool No hot tub
The staff made you feel as though you were home.
No doubt to their excellent service. Neat and tidy room made our stay comfortable. Location is great that we could reach out when just on foot. Definitely will stay with them for our next stay in anchorage.
Good location. Comfortable. Although they tried to charge me twice which was very inconvenient because I'm still waiting on my refund to get back into my account. They had inexperienced front desk workers but issue was taken care of
Not much of anything No parking, dirty linen, uncomfortable beds
Was really disappointed with our stay. Had to pay for parking, was issued a parking pass but wasn't guaranteed a parking spot. the staff was rude and not helpful at all. The floors were dirty enough to turn my feet black. We stayed for two nights and didn't have room service. I went to front deck and the guy said the only clean the room if you stay for a week. So I could only get clean towles if I went and got them from the front desk. Had high hopes but was won't be staying here again.
I liked the location, the rooms were fairly clean, it had a kitchen with cook top and dishes, and the kids liked the swimming pool. It was quiet. Parking is and additional $10/night but we were able to park on the street for free from 10pm to 8am. The breakfast was just a few items, such as fruit, packaged oatmeal, or packaged muffins. There wasn't any room service.
Good location. The woman working the mornings was very helpful to correct mistakes made upon arrival. Free coffee. Hot tub was inaccessible. Loud guests during quiet hours. Broken key card readers.
good value, clean, good location, well equipped Railroad noiise
Bed was comfortable. Room was spacious; we could spread out and relax. Nice to have a refrigerator. Good closet/drawer space. Need plastic glasses in the bathroom, or something other than large kitchen glasses to use. Seems a waste to use large glasses and put them in the dishwasher. Bathroom little small, but functional. Trains were a little loud at times.
Location was great. Very close to all of the Fur Rondy activities. Staff not super friendly. Airport advertising said Ramada included free breakfast but it did not.
The staff was really great! Dirty, dangerous location.
Free Airport pick-up. Close to Downtown and Train Station. Nice little restaurant attached. Awsome smoked salmon omelet.
Great location to everything and a good pub attached to it Bathrooms need work
The first room was not vacuumed and to small for the five of us. Fortunately the family didn't complain. We were only there for 12 hours and that was enough. It was just a pace to flop and to allow us to see downtown Anchorage. I should have paid the $70 more for the Hilton downtown. The woman at the front desk moved us immedistely to a larger room with a rollaway bed. She was very pleasant and helpful. She made our stay there bare able . Kudos to her.
I booked this place on the fly for a last minute business trip. The room was ~$92 and since I was only staying there for 11 hours, the price was right. The bed was comfortable. The locks on the doors worked. When I arrived at 9:30 pm, people were just sorta hanging out in the dimly lit parking lot. The car next to mine had interior lights on with no one inside. There was ~$60 in cash scattered around on the ground by the driver's door. I went inside and told the font desk attendant before she gave me my hotel key and she said she'd look into it. When I arrived at my room, I opened the door and found a pantless man laying in one of the beds. I apologized, walked downstairs and informed the front desk lady after she returned from the parking lot. crime scene. She apologized and asked if the pantless man was, "...at least good looking". I actually thought that was really funny- And this night was just getting stranger! She gave me another key and promised the room would be empty. On the elevator ride up, I got to hang out with two mildly drunk/drugged out early 20-somethings before arriving at my room. The bed was comfy but the heat didn't work. In an Alaskan hotel in October..the heat didn't work. Sigh...so I bundled up, enjoyed the comfy bed while the majority of my fellow hotel guests partied the night away. This is a weird place and if you're not up for that, stay far far away.
The only thing I didn't like was the train station is right next to the hotel.