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Excellent fitness facilities Wonderful view Convenient to downtown locations
The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
The location was wonderful. Both times we stayed there, about a week apart, we were given rooms right next to the elevators which ran all night long.
The view from our room was excellent. The location was great as well. Within walking distance to the 5th ave. mall and lots of great eating establishments. Hotel was nice, clean and staff was very friendly. Hotel could use some renovations. The decor in the hallways looks like it came from the 70s. The bathrooms are a little small, expecllly in the shower.
Great hotel for business
That you get treated like royalty for an amazing price get oysters upstairs dance the night away.
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
Valet parking, friendly staff, great location, clean, plenty to do at the hotel. The view from the hotel was amazing.
The views, service, location and atmosphere were spectacular. Understated and friendly. Could have stayed forever. Valet parking is expensive, but very convenient.
Very comfortable and clean. Plenty of food and shopping. Had to pay and additional 20 dollars a day to park my own car. The hotel did not own the lot. The desk clerk filled out the passes incorrectly and I received a parking ticket. Took some arguing but I was able to get the hotel to reverse the parking charges so I can pay for the ticket.
Friendly staff. Good restaurants and interesting shops. Good central location.
Location is great for shopping and downtown restaurants. Bath was in need of updating. Very limited parking lot. First floor check-in area was cramped, cluttered and needed updating.
Being downtown was convenient. I regret getting an upgrade from the 3rd floor to the 12th because I ended up with an uncomfortable bed that sagged so much it felt indented. Having to pay for parking sucked. And my bed was so indented that I could not get comfortable. The pillows are too thick too.
The king bed was comfy, and the balcony was neat (though I'd get more use from it in the summer months...thought for next time). I found the amenities more lacking than I'd expected. I was pretty sure I saw cable TV listed, but the remote control's guide feature didn't work, and there weren't many channels. There was no mini-fridge; I thought those were pretty much standard in any hotel above "motor lodge" class. The toiletries (shampoo, body wash, etc) came out of dispensers). There were only a few cheap plastic cups in the room...so cheap that two of them were cracked and unusable before I even got them out of the plastic wrapper. I also expected parking to be included; instead, it was an extra 12 bucks. That's not awful, but for $100 a night you should be able to toss in parking.
Location, accessibility, value for price, helpful staff, clean and comfortable rooms False fire alarm later announced as a drill at 5:30 am.
Location Staff was rude and unprofessional, not to us but witnessed towards another guest. Hotel is old, outdated and needs a major remodel.
aCean and well-located. Getting up in the dark to catch a plane--not the hotel's fault.
The staff at the front desk was very friendly. They just smiled and welcomed us back when we were in and out all night with a big group of friends who also had rooms.
The staff was particularly helpful in getting dinner reservations and if you need it ask at the front desk to borrow an umbrella.
The room was great. Windows were dirty but view was great anyway
The staff was very helpful. We are Gold members and since the Lounge is now closed on the weekend, we were given a voucher for a free continental breakfast in their restaurant. We were given late checkout, which we needed because we had a late flight from Anchorage. We didn't like that the Lounge was closed on the weekend. It was also a little pricey. They don't have a shuttle from the airport, although it seemed that many other hotels did.
Enjoyed my entire stay. No transportation from airport. Restaurants are very expensive, although the food is good.
Location, staff most helpful with travel needs. Daily room rate costly
I've had so many great memories here. I prefer this hotel to the Cook as the rooms are slightly larger and the decor doesn't make liberal Alaskans uncomfortable. The rooms are smaller than the hotels in midtown, and the restaurant in the hotel are not as interesting as the other downtown restaurants.
Comfort, big bath and the view. No small refrigerator for my insulin.
LARGE ROOM IT was not a full service hotel but there was a hotel across the street that owned it and you could use there things.
Nice large suite. Clean, comfortable. Good location downtown. Hotels in downtown Anchorage are expensive, although this one was a little more reasonable than others. Room had a a slightly smoky smell when first entering ( it is a non smoking hotel). Mention to desk on check out and they said they would check it.
It's great location for my meetings and also walking distance to mall and restaurants. Nothing, every time we stay there, we are treated great and staff always with great smiles day or night.
The location is perfect. We walked everywhere we wanted to go.
Wish there was a way to know when amenities are closed for service! And the spa has plants growing in it!!! Bummer
The hotel itself had everything we needed and the location was perfect for our needs i.e right next to the train station. the rooms were large and clean. The staff reception was one of the worst I had ever experienced anywhere in the world. We were not greeted for about five minutes despite the fact that they were not busy. We made eye contact with several staff however, they never came to the desk to assist us. One staff member at the counter, was too busy trying to assist a contractor (not a guest) and completely ignored us. When we finally did get service, the staff member did not appreciate that we had waited so long. Then, to add insult to injury, the rooms we had requested (adjoining rooms for our children) were obviously not arranged and it took the manager about ten minutes to sort it out.
This is one of the most dated rooms O have ever seen in a Hilton. Otherwise lean and well-run, walkable to downtown shops and restaurants.
The location was great The hotel is very run down and looks to have not been upgraded in awhile. The rooms were dirty and falling apart. Wall paper in the rooms was coming off. There was dirt and dead mosquitos all over. One bed had a plywood backing on the wall to keep it tight. The lock on the door was loose.Paid extra because it was the hilton, but did not get my money worth.
The lady that checked me in was sweet and the bellmen that helped me in and out were spectacular The room was very tiny! The bathroom was even smaller! There was no ice machine nearby. When I ordered dinner, they were missing particulars from the order but did not tell me that when I ordersd
Sale price was great! Nice breakfast. Great location Paint peeling in bathroom. Sinks dirty. Remote battery dead
The room was a nice size and the breakfast was good. When we walked into the motel, there were people sleeping on the couches in the entry way with their luggage, children running around in and out of the pool area, screaming and hollering. The pool hours didn't seem to make a bit of difference, and they put is in a room directly across from the pool.
Room very spacious; comfy bed & pillows; good breakfast.
Room was clean and nice. Didn't have hot water all weekend. Front desk made excuses as to why there was no hot water. Not the front desks fault for no hot water but didn't bother to try and make the situation any better either.
Housekeepers were good. The internet was "down" for three of our four days there and they didn't seem to care about fixing it. Seemed to be a little irritated that I would ask when it was going to be fixed. The swimming pool and hot tub were out of order for 2.5 of our four day stay and again they couldn't tell me when it would be functional and didn't seem to care. We were there with a grandson and the swimming was one of the main reasons we selected this motel. The front desk people were nice but were young and not very experienced or helpful. I believe there is a management problem and generally a lack of customer service. The price also was too high as compared to other area motels.
Everything worked well. Comfy bed My room (134) had a lot of noise from L street.
No doubt to their excellent service. Neat and tidy room made our stay comfortable. Location is great that we could reach out when just on foot. Definitely will stay with them for our next stay in anchorage.
The staff made you feel as though you were home.
Has microwave and refrigerator and lovely mural on the wall in the room. Staff was friendly and helpful. Located downtown. There wasn't air conditioning in the rooms and it did get a little warm even at the end of May.
Friendly staff willing to help. There could be more seating for b/f;when there's a group it's a tight fit!
They are very strict for guests to respect noise and consideration of other guests. That is a good thing. Very friendly staff. Continental breakfast was appreciated but not memorable. Room cost was low compared to other other hotels but you get what you pay for. Could have done a better job of vacuuming room and lamp was missing a knob so could turn it on or off.
Friendly staff, great price, great location, building is secure at night the room Was a bit cold and I couldn't find the thermostat and the bagel I got at breakfast was a kind of stale
Overall a great stay for a great price! Extremely friendly staff. Only thing- thin walls with noisy neighbors.
Bed was comfortable. Room was spacious; we could spread out and relax. Nice to have a refrigerator. Good closet/drawer space. Need plastic glasses in the bathroom, or something other than large kitchen glasses to use. Seems a waste to use large glasses and put them in the dishwasher. Bathroom little small, but functional. Trains were a little loud at times.