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Location - close to family; friendly front desk staff; exterior & lobby attractive; full-size fridge w/ freezer; name brand toiletries Mold above tub/shower insert on wall; not notified that room was located above conference room - events with DJs/amplified music 3 of 6 nights, music played beyond 11pm (recommended to reserve rooms above conference room to guests attending event); not enough parking for guests during conference room events; one day room was not cleaned (even minimally - & do not disturb sign removed prior to 8am); coffee condiments not replaced daily; front desk not knowledgeable regarding conference room events (days & times); floor not vacuumed during stay (when obviously needed); metal bathroom doorframe rusted. Overall - expected better quality for price per night, as it is not located in the cities, but a suburb.
I liked the room layout. Bed was nice. Clean room. The microwave cord was cut and out of service. Construction was taking place on the floor I was staying at. No USB port in the room. (Bring your own 110v phone charger. The pub on ground level was never open. (Possibly bankrupt). Worlds slowest elevator! No table top fan available at front desk!! So disappointing. Building had poor repair work done in past. Some of the room entrance doors look like the police recently busted in for a raid. (I hope it was the police not the bad guys) 4 door jams on my floor show marks of forced entry. Look like there were family's living at the hotel. Needless to say that on my nightstand I exercised my first amended right. I grew up in the area and there are bad apples in every town. That's why I spent the extra $ to stay at a nice and safe hotel. I felt that I over paid by $30 a night.
This is an extended stay hotel and I love that about it! We got a queen size room and it had a full fridge, 2 burners, a dishwasher, sink for washing dishes. The pool is smaller, but still a decent one. We have stayed here more than once and always enjoy our time.
i enjoy the staff,they were/are very helpful and ready to accomodate any request given to them.the shuttle service was prompt and when that was not available they assured a means of transportation for you.'
Very good experience, staff very friendly upon arrival and afterwards, shuttle to local attractions was great, clean rooms, complimentary newspapers, cont. breakfast
Nice pool area and hot tub for families. Breakfast bar was OK but there was only one person on duty at desk and to service the food. Garbage bins were overflowing and some of the breakfast items had not been refilled. Furniture in rooms was old but comfortable.
Good breakfast buffet,Good staff on the job, helpful,Good location,Quiet room, clean
We booked this room during a tough time of year. One of the last rooms available during high school tourney season in Minneapolis area. We had no choice but to rent a smoking room. I smoke, but never indoors. Despite the rooms' overall cleanliness, the odor of stale smoke was so overwhelming that it was difficult to enjoy the stay. My kids got headaches from being in there. Our room was about 50 feet from the elevator and as soon as we stepped off the lift you could smell it in the hallway and they had non-smoking rooms on the same floor. This is my one complaint. Otherwise the hotel is clean and the staff were very nice and helpful.
Everything was perfect! The room was beautiful & the staff were friendly. We plan to stay here again in November.
first off the toilet would not shut off keeping my family up at night, because no other room was available. carpet looked like my 10 year old son installed it. tap leaked also. waiting at the front desk for 10 mins because i caught service desk person was playing games on the computer. they didnt seem to care my little girl had a hard time sleeping because the toilet would not shut off
The location was great -- easy to get to Mall of America; however the room cleaniness left something to be desired -- the front of the toilet was dirty. Also, when two people laid on the bed, we rolled to the middle.
I was on a business trip, and when I went to bed and pulled back the covers I found ''CRABS''. No kidding aside, 3 crabs ran away from the light when I pulled the comforter back. I called front desk and they took so long at night to come to my room. All they did was switch my room, offered no compensation. Microwave and shower were not cleaned when I arrived. I feel very strongly based on this experience that one should not stay in this hotel! Also, my remote was broken and it took 2 days to fix.
Website said free parking and airport shuttle, but where told upon arrival that the website was misleading and the manager was personally working on changing the wording but did not offer anything to make up for the fact that is why I booked with them and they charge more for parking than the near by airport. Also rooms are very small with little to no room for moving around beds and furniture.
Very comfortable bed and room. Breakfast was excellent and very affordable. Great service by all staff!
The beds were amazing - very clean room No continental breakfast
This hotel is extremely clean; modern; king room was plush. The restaurant was not up to par w/rest of hotel.
I've stayed at this property before, so I had no problem booking it again when I was going back to the area. The shuttle schedule is not always followed - when the hotel is busy and they have people to pick up from the airport, they will let you wait at the nearby mall until they get around to picking you up. That was not pleasant as the shuttle to the Mall of American runs every couple of hours.
comfort of bed and cleanliness of entire facility no free continental breakfast
The beds were comfortable The people in the room next to us where talking so loud it sounded like they were in our room. It was well after 11:15pm and they were still going strong. We had children with us and a long drive the next day. This was very disappointing for us and for the money we spent on a one night stay made us made. Our kids are still yakking about how loud those people were. They would for sure be kicked out of any campground they went to. If we stay with you again we will be sure to ask for a room with no adjoining door between the two rooms and no one next to us. We don't need perfect silence but sleep would have been good. The next morning they were back at it early.
The front desk staff was always courteous and helpful. The food was healthy and oh! so delicious! The chefs are great! They smile and speak. They are masters. I really hated to leave! I want an extended return trip. I will always stay at that 4 points. However, another guest told me that all 4 points offer the same great service and good time! They are decorated in wonderful neutral colors. Housekeeping was kind too! Location, location, Location! It is close to shops that you really want and need to go too. The television lounge is a novel idea. The corporate gathering places were well lite and comfortable. It felt like home without looking homely! That it was time for me to leave.
Great value for the money. Liked the shuttle to Mall of America. no
Free Shuttles, friendly, big rooms.
Very friendly staff. Comfortable beds Free breakfast Location-convenience Room amenities (mini-refridgerator) TV or in-room cable system not working very well
There was a problem after booking on KAYAK that the hotel was not notified of our arrival before we got there and we were given a reservation number that did not work. The staff was very competent in asking for what they needed and making multiple calls with getaroom.com (the customer service agent pervaded by the reservation by KAYAK) to ensure our booking on my behalf. Even though it took 20 minutes or more to check in, I never once was pressured to take care of the situation myself and they were concerned about me being double-billed should they just give me a room and take care of it later. They handled the process with perfection in a frustrating situation for a customer. I also loved the comfort of the bed! The TV in the room used settings making the picture too big for the screen, and I couldn't figure out how to fix it, but I did not seek help from the hotel to resolve the issue.
There was a minor problem with the air conditioning in our room. They were so fast in getting us a different room. Very polite! I've told everyone I know about the great experience. Not a thing
Walls are a little thin. Heard the neighbours radio at 445,called the front desk and they told us they would check it out. An hour later we could still hear it. Called again and the front desk said they would have their shuttle driver check it out. Lost a lot of sleep that night.
Internet access in room.
Clean, updated, location
The coffee was horrible. Either in room or lounge. Otherwise nice lounge and computer access. We went out for brkfst instead. Please write at least 15 words
I liked that there was a hot breakfast and that there was a fridge and microwave in the room. The eggs were disgusting. Hard boiled eggs would be a much easier and better solution. Surprised to see an old school tv in the room!
The. Shower temp was very variable. Hot to ice cold and back in a few seconds. We didn't get our wake up call. Otherwise we were happy with everything. The breakfast was great. Eggs, potatoes and sausage. Got a free mall of America coupon book.
Nice full breakfast included in your stay. Our room wasn't clean the following day after being out all day. Should have a better check list to make sure all rooms are cleaned. We returned to our room around midnight and was very disappointed. Luckily, the night front desk lady gave us clean towels.
Staff was great, very friendly and accommodating. Rooms were clean an very comfortable. Quiet location. We will stay there again next year!! Parking was not bad but was not great, had to park on the opposite end of our room. Breakfast was not bad either but not that great. Didn't have many choices for gluten free guests.
Price was great, bed was decent. Room was clean, but small which was fine for a place to sleep which is all I needed it for. Breakfast was decent nothing fancy but enough I was content. The shower head was really useless. I work with my hands with oil and the like. I got into the shower and the water really had no power and minimal amount of water came out. Temps were gold but if you can't get wet it dosent do anything good for you
i absolutely enjoyed its centralized location to so many attractions we were within 15 miles of the mall the zoo and even within reasonable distance from Mickeys Diner the room smelled like a wet ashtray even being on the first floorand clearly marked no smoking signs thankfully it didnt trigger my daughters asthma
The rooms were dirty. It may have been vacuumed but the faucets had large amounts of calcium deposits built up. Carpeting in the room and hallways were not in good shape. The paint on the walls was falling off. Inside the elevators door tracks you could see huge piles of dirt. I was there for two nights and room service did not make my bed or clean up between days. This was very disappointing compared to other Wyndham properties I have stayed at in the past.
Staff was friendly and accommodating. Room was a little dark and the TV didn't work
I usually don't stay at anything less then 4 stars. I was in Minneapolis on business and the weather was bad so I decided to stay the night instead of driving back to my home state of Iowa. I have rewards at Mariott and Hilton. The Hilton Garden Inn was full. There were not many options. I had never stayed at a Microtel and thought that surely the room would be clean. The lobby was dirty and it didn't end there. The room smelled of dirty feet and the blankets had cigarette holes in the blankets. The mattress was horrible. Would have had better sleep on a air mattress. Do not bother people. Better options in Twin Cities.
The location was perfect for where I needed to be for some personal business. The price I paid was discounted from the regular price. I think it was an okay value for the money I paid. Smaller than expected room size but I guess that's why they call it a microtel. Could hear my neighbors cell phone ringing/buzzing as the night stand it was setting on was attached to the wall. No refrigerator in the room so do not plan on bringing food or beverages back to the room.
The room was clean, had a flat screen TV, we could control the temperature in the room, and it had a complimentary breakfast. It was located near Sam's Club and was just an exit away from some shopping. You could hear planes flying overhead both day and night, the room size was very small, and there wasn't a place to eat the breakfast downstairs. We had to bring the food up to our room.
Great property. Very comfortable. Staff was amazing. Every person we encountered was very friendly. Food was great. Room was clean and comfortable. I will come back. Planes woke me up at about 5 a.m. We had a late night out, so this wasn't the best.
too far away from airport
Very welcoming staff! Pet friendly and reasonable rates for my pet. Very clean rooms.
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Hotel was clean, staff was friendly. Good breakfast, full kitchen in room. Location, 5 minutes to Mall of America, 15 minutes to Xcel Energy Centre. right off 35E, easy to find, free parking Sofa bed was not all that comfortable for sleeping, but I haven't found many that are.
Location and breakfast variety Small hallway by elevator
This guest did not leave comments about this hotel.
Clean, nice area, free shuttle, free breakfast. Breakfast selections could have been better. Living room and kitchen area were smaller than I world have pictured. Only bathroom was through the bedroom and we were there with 2 teenagers, very inconvenient at night!!
The character of the hotel and the rooms were very appealing. Very good service and the room was excellent. The only complaint was the bath tub drained slow.
The front desk was very friendly at checkout as well as thru the our stay. The breakfast options were great too. temperature of the hot stub was way too cold however they did fix it by the next day.
Location The towels are extremely rough and the bed smelled of cigarettes
Late breakfast. No restroom in pool area. Only one elevator that was very slow. The hallway design is poor with lots of tight corners that makes it hard to get around with the luggage cart. Hotel badly needs an update.
Great hotel and staff. Convenient location. Evening reception is only on Monday, Tuesday and Wednesday. It was listed as Monday, Tuesday, Wednesday and Thursday online.
The hot tub was not hot. It was about the same temp as the pool.
Comfortable, clean, nice rooms with desk and closet space, good breakfast, friendly staff. No complaints!
clean, newly remodeled, great breakfast, quiet
The beds are really comfortable. Front desk clerk very nice. I could not sit in the pool area, the chlorine smell is soooo strong it burns your eyes.
Fitness center, pool, and awsome breakfast. They ran out of milk so i couldnt have cereal.
Room was clean and we had a mini fridge, microwave, desk, and dividing wall between living area and the bed. Shower had amazing pressure and great quality of water. Not enough parking because tour groups parked in parking lot because they stayed there before and after trip. We were told to park in handicap parking (as were the 4 people ahead of us). Breakfast was very unappetizing as the bananas were very brown, the oatmeal was watery...
The lobby and pool area was nice and beautiful. Staff was very friendly and helpful. The beds were uncomfortable. There was mold in the bathroom and the spider. Super strong smell from pool chemicals. We won't be back.
The staff was excellent - very friendly and helpful. The rooms were clean and the beds and furniture were comfy. Everything seemed very clean - no mystery stains. It was nice that they had a large container of cold water with fresh lemons in the lobby that you could have at any time. The breakfast was fine - the usual hotel fare. They had mopped the entire lobby floor at once, so we couldn't avoid walking on wet areas. One person in our party has to worry about slipping and falling, so it would be better if they mopped half and left half dry for people to use.
Price Needs refurbishing.
Friendly staff Could have been cleaner
Loved the location of the pool and the all day coffee and water. The staff was very accommodating and friendly.
Adult swim from 10pm to 11pm Lame breakfast buffet
I booked incorrectly for the park and ride package but the lady at the desk fixed it for me. She didn't have to but she did!! Always clean and quiet and the room service was prompt and soooo tasty! Bathtub was a bit shallow and the stopper leaked a little.
The bed was comfortable and the bath/shower was nice. The facility included a pool and gym - Hotel is in flight path of airport - flights start at 4am. - No stores or restaurants within walking distance and coffee shop on-site is expensive. Found out breakfast wasn't included in my package. Even the less expensive hotels offer a continental breakfast. Tip: Be aware that upon arrival at airport, you have to call hotel for shuttle service. There was no indication of this on the reservation.
Wonderful, caring staff. Clean, spacious, modern and comfortable rooms. Excelent shuttle service Good food with good prices.
No one to bother you while you are there. No restaurant around area.
Easy to find, conferable and great location. The room was clean on the spot and service was quick. The front desk staff is not the best. It appears that they don't value business from Hotels.com. They also gave me the wrong room and the facility look as needs renovation.
Everyone in the staff that we dealt we were awesome i don't think you could ask for a better hotel staff from the front desk ladies who were all very nice all of them!!! to the shuttle driver and the breakfast staff!! we had just spent 7 nights in the wilderness and it was very nice to see a staff that cared so much for the guests made the transition very easy and we forgot a wallet in the room and came back after already getting to the airport came back and the shuttle driver helped us look for it as well as the two front desk ladies so nice so awesome if I'm ever back in Minneapolis i will be coming back to this hotel theirs not enough words in the world to describe the friendliness of everybody there!!! thank you all so much!!
Everything looked clean. The pull out bed was a little uncomfortable.
Everythin was good from the cleanliness to the breakfast and customer service... On my second stay too much noise and i mean TOO much noise by the housekeepers
Comfortable bed, decent sized room, great breakfast, clean bathroom. Overall, a very nice place to stay for our weekend away. Dining area was crowded and needed more space. There was nowhere to sit so we had to awkwardly carry our food back up to the room. Also, the walls were really thin, could hear anything going on in the hall and in the room across, we were above the lobby and could hear some of what was going on down there as well.
Good location. Good service. Lobby and dining area were under construction. Breakfast was mediocre.
They had a marketplace with bare essentials and I got a MOTRIN just in time. NO fridge and no microwave in the room. We expected more at the reservation price.
Very clean room with a comfortable bed. I'm sure that this is out of the norm, but when I checked in one of the staff members was behind the counter flossing his teeth. While I appreciate good hygiene, I'm sure there was a more appropriate place to conduct this activity.
Continental breakfast was great. Very clean eating area and a good variety. Beware of the rooms that are advertised with 1 queen bed. They are offered at a discount because they are the rooms by the elevator shaft. It was a VERY small room. Ok for the price if you are just staying for a quick sleep before you fly out but I know we won't stay again for a weekend visit.
Solid hotel, comfy beds, tasty breakfast, great proximity to mall.
The facilities were clean. The bed was comfortable but there was no mini fridge which seems to be the norm for hotels now. I would likely stay there again especially when traveling to the mall of america.
Employees were friendly and helpful--especially the van driver Breakfast was marginal
breakfast, staff friendly, comfortable beds, soft sheets nothing
Staff were nice and pleasant. Bed could have been more comfy
Clean, comfortable bed with soft sheets
Staff was extremely friendly. The breakfast was wonderful every morning The bed was a little lumpy
Nice big room, friendly people. Shower was great' There was an orange film in the sink. Like a powder. The breakfast area was very tight and hard to get around tables and chairs Without spilling things.
Everything was great! Kevin was a great person to have at your front counter! I did t like not having a reason to complain! Just kidding! Everything was superb!
I arrived late because of delayed flights, and was welcomed by finding out that the Americinn never got the reservation from Kayak. Had to purchase the room again in person.
close to airport limited space and extras
At checkin they gave us the wrong room....in our room the TV and the phone didn't work
Our room was very clean and quiet, so quiet that I was surprised at how many people were there. The beds were comfortable. I liked having the breakfast available. We had scrambled eggs bacon, waffles, biscuits and gravy, and other foods that are available on continental breakfasts. For us the location was perfect. It was easy to get to, and we felt safe in this area. We noticed several people walking in the area for exercise. We did not use the pool or hot tub, but did see the area and it was very nice and clean. I give it 4 stars, as it is a little older, but an excellent, reasonably priced choice for us. We will be staying there again.
Kevin, that the front desk, was just fabulous. He can multi-task, is efficient and courteous. He gave me an extra blanket while fielding a phone call and just was a great staff member. The room was dark and worn (rust around the drains, some wear and tear on the walls, etc.). The breakfast could be greatly improved for the likes of me by adding black tea, skim milk and more fruit choices. The neighborhood was not conducive to going out to ear but is fairly close to restaurants farther west.
The staff was friendly and the shuttle drivers were very good about getting to and from airport in a timely meaning. The hotel was not clean stains on bed and floor found toe nail clipping behind night stand . And bathroom was falling apart stain on ceiling and rotting fauset.
I was always comfortable and it allowed me a great deal of flexibility in using my rental car which I hadn't expected Nothing was a problem at all. If I need a motel in the Twin Cities, I'll try that location first.
It was a great stay..
Comfortable, spacious room. Wireless Internet dropped off occasionally.
Queen size beds were wonderful. Price was nice when split 3 ways. No hair dryer in the room but at least the front desk was able to provide one for our use. Breakfast had limited choices but the muffins were tasty.
Friendly staff,good location-easy access to freeway. Clean and neat. Poor lighting in halls and rooms.
Real clean rooms, friendly helpful staff, great room for the cost, about perfect sized rooms
Exceptionalyy helpful and polite staff I requested a Non-Smoking quiet room ... The room was designated non smoking but the exaust vent belched smoke day and night from other rooms. I was put in front room right on the highway ... 6,281 trucks went by between 2 and 5 AM ... and the elevator announced every arrival to my floor with a pair of loud dings.
Nothing Toilet broke down, the breakfast was a joke. You have a coffee machine with really bad coffee and boxes of cereal, that's about it... As the receptionist said when I complained: "... Yes it's a bit misleading..." well I guess it says it all.
It was a great room with good furniture and accomodations. We appreciated the newspaper in the morning.
front desk staff was super helpful, coffee machine in lobby made great coffee, bed was comfortable
well I'm just disapointed I rented a non smoking room and they didn't have one when I arrive. I have to spray a can of lysol to get rid off the smell that was very nasty had to clean the A/C filter it was very dirty also.
We liked that the room was clean, and it was quiet. Breakfast was a bit crowded and base, but overall not bad. We should have known better than to come the last hour. :)
Friendliest most helpful staff of any hotel I have been in and I am a Gold rewards member that has been through 100's of hotels!!