Austin Hotels in North Loop

Pros: Quiet and accomadable

Cons: The conjoining door

Pros: Breakfast was good!

Pros: Coffee

Cons: No clean towels or trash pick up

Pros: The hotel staff had awesome customer service.

Cons: Shower had hair in it.

Pros: Bed & pillows are comfortable

Cons: Small room and bathroom; barely have room to place toiletries in the bathroom; bathroom amenities are not comparable to a 3 star hotel.

Pros: Location

Cons: Was a electrical outlet that had a fan built into it. The fan ran continuously. Not much sleep. No bathroom fan.

Pros: The modern updates exceeded my expectations.

Pros: I loved that the hotel was very close to everything.

Cons: The pool closed at 9 pm. I didn't enjoy it when I wanted.

Pros: The breakfast buffet.

Cons: I prepaid and was charge by mistake again at the hotel. I didn't appreciate the front desk not informing me that they had made the mistake. Their odd behavior triggered me to check my bank acct where I noticed. The rooms are very small.

Pros: The only issue was the door would not open or shut well.

Pros: Never hesitate to stay in Best Western Hotels, they do amazing room upgrades, friendly and helpful staff, and they usually give you free breakfast. All you have to do is to ask the front desk to create an account for you and always inform other Best Western Hotels that you are a member.

Pros: Room was large and the ac worked. Breakfast was good.

Pros: Easy access to interstate, friendly staff & clean

Cons: Everything was excellent except in the early morning hours our door was opened 2 times by someone other than us!! A little scary

Pros: Staff was responsive, efficient. Room was super comfortable

Cons: I prefer little extras but the free bottled water was only for ‘elite’ members.

Pros: I arrived at 2.30am. check in was smooth. Staff was friendly and attentive

Pros: Everything about this hotel was fantastic...especially the extended (2p.m.!) check out time since we were traveling through the night.

Cons: The only reason I gave an 8 for location is - although it was great for getting on/off the interstate - it's not as close to all the restaurants and things to do near downtown.

Pros: It was a comfortable room - very standard for a US hotel.

Cons: The lighting in the room was not very good.

Pros: Nice room

Cons: was told we couldn't get an early check in, which was fine, said it wouldn't be until 3. 2 women came in about 240 pm, they were allowed to check in, went back to counter was told that they were full the night before and again that check in was at 3.

Pros: Staff was nice!

Pros: Very comfortable and friendly service.

Cons: The pool wasnt very clean.

Pros: The beds are comfortable.

Cons: The bathroom is cramped.

Pros: Staff was very friendly and helpful

Cons: Staff did not seem as knowledgeable in providing directions to local sites and good restaurants

Pros: Bed was so comfy I fell asleep in min6

Cons: Maybe having a microwave in the room? I had some leftovers to snack on but other than that pretty good overall

Pros: Staff was great! Kind and timely.

Cons: Size of beds were smaller than I was led to believe and the most uncomfortable things ever.

Pros: Nice beds clean rooms

Cons: The exit throws you too far from the motel. You have to do turn around to get to motel.

Pros: Good and clean property. Easy access to downtown Austin

Cons: Breakfast

Pros: The potential it has and the peacefulness it use to possess

Cons: They use to be my favorite hotel but now they really doing the unthinkable and harassing certain guests

Pros: Proximity to highway and no charge to park

Cons: Yes! Dirty areas that are clearly never cleaned. Bathroom fan/vent was filthy and outlet by bed was too.

Cons: The staff a terrible. The lady called the cops saying I left my children in the room alone when my nephew was there on the bed sleep. Then 3 days after we had checked out and went back home. I had 4 charges on my card. One for 100, then 75, then 50, then 25. All from the hotel trying to charge my card. Still don’t understand for what reason was my card charged after we had BEEN gone for days. I’ve called the company and was supposedly gotten a complaint filed and wanted to hear back from the district manager. Terrible place that will STEAL YOUR MONEY!!!!! Don’t book!!!!

Pros: Excellent bed very comfortable

Cons: All was good for the value e

Pros: Bed soft

Cons: No hot water and stained bed spread

Cons: The room was smelly. There were smudge marks on the walls and doors. Rust was on the bathroom nozzles. The carpet seemed damp and sticky. Lots of road noise, so no sound proofing.

Pros: Location was great, staff was friendly, property was clean. WATER PRESSURE WAS AMAZING!!!! Overall great value for the price. I knew going in it wasn't a 5 star hotel, but it was clean. AC blows cold,

Cons: The only issue I had was some of the outlets didn't work in my room.

Pros: Was happy to leave after staying in that rat hole of a room.

Cons: People that work there where not professional at all. Bathroom was dirty, exit door didn't had a proper fit, looked like the police had forced them self in. It had a nasty smell, the people at the front desk, where not willing to help, or give us proper service.

Pros: After so many problems at hotel, we complained to the manager and he adjusted room charges as per our request.

Cons: In one room the lock had problem. It took a long time to open the lock. After a long wait Finally they open the door and our room was changed. In second room shower was mal functioning so room was changed. Then changed again due to A/C not working.

Pros: nothing

Cons: Dirty and old. Security concerns. No dog walking area. Didn’t come close to a two star.

Pros: Nothing

Cons: The staff, both the day and night front desk clerks, were rude, impersonal, and flat out gave out a vibe that they hated their jobs and wanted to make everyone else miserable too. The bathroom was what my daughter called, "questionable." The pillows were lumpy ....and the sheets were scratchy. There were people arguing outside our room in the middle of the night and there was a lot of noise from the cleaning crew as early as 8:00 am. There were also surprise charges to my card that were not authorized nor disclosed. They are the "Frontier Airline" of inns as they charge for everything including room changes and early check-in. Just spend the extra money to stay at the La Quinta next door!

Pros: It was cheap.

Cons: I paid for a non-smoking room and it was clearly a smoking room at some time. The door to the room did not close all the way.

Pros: Pool was great and the room was nice.

Cons: Staff were not friendly and there were people yelling outside our room the whole night. Staff were not apologetic at all when we brought it to their attention.

Cons: There were roaches in the room

Pros: Cleaning staff was good. But the rooms themselves smells like smoke and dampness. I have nothing really good to say. I tried to spend the most time possible OUT of the room just so I didn't have to deal with it.

Cons: The staff is horrible, the owner hides behind the fact that he is not available and his employees don't have any power to make changes so you have to communicate through email even though he is somewhere on the property. Refused to be reasonable.

Pros: Was a place to sleep

Cons: The staff was rude

Cons: The lady that checked us in was not friendly. Had to take words out of her mouth. Did not even smile.! Not good customer service.

Pros: ihop next door/WiFi

Cons: Was a little sketchy....there was empty shampoo bottles in our shower.....

Pros: Absolutely nothing

Cons: Yes rude staff. Moldy room, door did close, smelled, raoches,

Pros: Nothing. The front desk receptionist left me with a terrible experience. She should be behind the scenes or not working in customer service. She has a short temper and a terrible attitude.

Cons: I searched for a hotel last minute when visiting Austin. Found this cheaper priced hotel - didn't want anything super fancy because we would only be staying overnight (from Aug 28-Aug 29th.) I planned on leaving first thing the next day. When I booked the room the dates on booking.com swapped to Aug 29-30. I IMMEDIATELY called put a request to cancel the reservation and booked the correct dates for a slightly higher price. I called the hotel explained what happened. She mentioned if I put in a request to cancel - it wouldn't be a problem to waive the fee. When I checked in an hour later, I again spoke to the front desk attendant - reminding her about the conversation & showed her on my phone where it was canceled. She again said of I put the request in - it wouldn't be an issue to waive the fee, but that she was busy and didn't have time to look through the paperwork. I took her at her word. The next morning when checking out early I spoke to the same lady about the same conversation as the previous night. She said she never received the cancelation and it was outside of cancelation window. I again showed her on my phone the time of booking and cancelation through emails from booking.com. She became irate and told me she was done helping me. I was confused as to why if I sent the request to cancel was she not able to help me? She would now not acknowledge my phone and told me it needed to be emailed to her. I emailed it to her immediately. She said, "I ain't got no cancelation emails. You gone' be charge. You need to leave the property!" I asked "Why charge me if it was a simple mistake - you realized that last night on the phone & in person. I spent the night and you made money off of us." She began helping other customers but continued to glare at me over her glasses and speak to me extremely rudely. I asked that if she couldnt help me, I would like to speak to a manager.

Pros: nothing!!

Cons: to many roaches rats

Pros: Beds were comfortable

Cons: Staff, Free Breakfast, they take out the money before your stay and send you an email giving you 5 hours to pay or they cancel your booking. I have to pay an extra $40 because they cancelled mine because I didn't see the email in time.