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The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
Everything! Beautiful room, beautiful city, excellent location.
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
The hotel decor and ambiance is very nicely done, makes you feel like you are in the midst of royalty. The bed is very comfortable. The service is excellent, we needed a few extra things since my wife wanted to celebrate my birthday. The bakery downstairs made a real good cake. The location of the hotel is great, it is right in the middle of the nightlife of Austin and makes going bar hopping or clubbing that much easier, cant imagine a better location. The elevator floor tiles were duck taped on which was odd. The room is a little small by texas standards but ok by NY standards. There is a surprising number fo bums on the streets outside, just ignore them and be on your own way, if you are from NYC you'll be fine but even otherwise nothing to be alarmed of. A bit pricey.
The staff, at every level, were responsive and had amazing attitudes. Very well done.
Bed was amazing, architecture was beautiful, right in the heart of 6th street entertainment district Had issues with Valet parking service on two separate occasions. Normally I wouldn't mind, but when I have to pay for parking at a nightly rate then I expect service to match.
Location on 6th street was unmatched, excellent service as should be expected The room i was in wasnt worth the price paid, even though location couldnt be better.
beautiful location in the middle of the city. Rooms are beautiful and very romantic.
Had massive character and charm. Gorgeous lobby. Bar always always had a nice vibe. There was an old musty odor in the bar and lobby. Reminded me of an old basement. Parking was $40/day.
We had a wonderful stay at the driskill. The staff was very helpful with suggestions on what to do in the area. We were staying for my birthday and web we arrived they had chocolate covered strawberries and champagne delivered to the room.
Beautiful historic hotel. Great staff. Great central location. Food was amazing in Cafe and at the Grill. Dog friendly (they have doggie concierge kits with bed, bowls, treats and poop bags). The petite rooms really are petite, so be aware of that when you book, but in all honestly, you're only there to sleep and shower so it's definitely not a deal breaker.
Great food menu with healthy choices. Friendly staff. Nice tall ceilings in room. Great location. Nice decor for the holidays.
The valet was torn up with construction. The lobby and hallways literally smelt like a sewer. The mezzanine was stacked with old furniture. The once famous bar was loud noisy and also smelt like a sewer. The bathroom had chipped paint and a cracked floor length mirror. There was no counter space in the bathroom. The glass top furniture had dried paint drops on top from lack of a drop cloth.
What a great stay! The staff was helpful and friendly from start to finish. It was like taking a step back in time without having to give up any modern conveniences. The price is worth all the little details.
We thoroughly enjoyed our stay at The Radisson Hotel Austin - it was very convenient for walking to the shops and restaurants on South Congress, as well as, the sites around 6th Street. Also, extremely easy access to I35. Would definitely stay here again and recommend to others.
The room was clean and comfortable. The location was good close to the convention center.
Parking not included
The location, the staff and the lobby, restaurant and bar decor. The mold all over the shower. Absolutely disgusting!
The people were really nice and helpful I would have been great to know about the bat bridge and other things to do in Austin when checking in. Almost a poster or something to give more detail. Really liked the location and the staff was stellar!!
Friendly Staff, Amazing Location
The hotel was nice and located right downtown. We walked everywhere all week long. The infinity pool was wonderful, though it was crowded the last couple days of our stay. Hotel staff were very friendly and helpful. I would stay here again. We were on the top (12th) floor and even so, the traffic noise is loud all night, every night. There were many sirens and loud cars/trucks.
I enjoyed the location very central. The hallway had better air conditioning. I paid 300+ a night and my room was never cooler than the hallway. King suite and the AC barely worked. Looked like the filter was only changed on a yearly basis.
The location is prime for downtown shopping and events and the hotel even hosts a great restaurant and cafe if you never wanted to leave. The hotel seemed old, in need of some refurbishing and the carpet in the room was stained.
Check-in process was very fast & easy Staff was nice Location was great Really disappointed by the inability to have a late check-out on a Sunday.
Service and location They have not completed updating yet and our room heater didn't heat well.
Unfriendly staff, Broken elevator Charged my for dinner rolls when they forgot to put them in my to go bag that I was taking to my room
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
Location was great and the staff couldn't have been nicer and more helpful.
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
Very nice hotel in a great location My room was very small for the price
Beautiful, chic, modern and clean hotel in fantastic location surrounded by bars and restaurants in downtown Austin. Half of the staff were extremely helpful and the other half were either no where to be found or extremely uninterested in assisting with anything you needed.
Beautiful room, view, facilities Construction pounding all morning, room never cleaned!
Austin at pool area was great. Bathrooms e 3 ft deep tub shower are just dangerous Room was hot Toilet seat dirty on arrival
The guest service and valet The lack of maintenance of the rooms
Big enough room, great location, and good parking. Smelt like cigarette smoke, the lights in the bathroom didn't work, room wasn't very clean and the walls are thin!
Location, location, location. Dirty Sixth was super accessible. The furniture was a bit dirty. The refrigerator, for example, was super filthy, like it hadn't been cleaned.
The location is GREAT! Awesome walking distance to take in the sites.. The prices can be very expensive! Especially for it being a 2 star hotel. The young girl at the front desk when I checked in was a lil rude. If I paying $405 a night I expect a decent breakfast...not a muffin and coffee...
Dried jelly on table next to bed, drug dealer down the hall way, family of 8 with kids running up and down hall at 10:30 pm, drunk drug addict passed out in in stairwell at 5:45 am.