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I was placed in a recently upgraded room. Fit and finish was very modern, very clean, and comfortable for my 5 night stay. Restaurant and room service was very good. The location of the hotel was great. Directly next to Congress St. Bridge (bat bridge), pretty cool If you get a chance to check it out. The hotel sits directly on the recreation trail circling Lady Bird Lake, this was a great place to go for a walk or run. A quick walk across the bridge also put you in the core of downtown with lots of restaurant choices, Austin city limits, etc. The workout facility was also very nice and open 24 hours/ day. Overall great hotel and would stay again. Only reccomedation would be to have the simple sundries store open 24 hrs./ Day providing acces to snacks , medicines, etc. this would be a nice convenience and seems viable that it could be staffed by one of the night desk attendants as it is located right at the front desk anyway. Other than that, great stay.
Great comfortable furnishings, beautiful view, helpful friendly staff small rooms
Rooms were great better than average. Staff very friendly and helpful. The bathrooms didn't have fans and there was no fridge or microwave in room. Also thought parking was too expensive
I really enjoyed staying here, the city view rooms were excellent and the lobby had a few restaurants and a bar that had excellent service. Staff was very helpful and friendly. Parking fees
Great location and the outdoor patio was wonderful. Giving you a bottle of water every night was nice. The bed squeaks pretty bad so it must be very old and there isn't any water pressure in the shower.
Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !! Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie
The room was a nice size also great view The lights were dim in the room. Definitely needs better lighting.
Location was good. A walk to downtown and south congress. Tv was broken, couldn't watch it. The bathroom was old feeling. Not what you would expect for $300/night.
Seemed very clean, friendly staff, great dining recommendations. Expected more for the price. Self park was not clear it was a charge until check out. Hotel drinks were pricey.
Beautiful hotel. Within walking distance to downtown, Lady Bird Johnson and Congress. We normally stay at another hotel on the lake but after a negative experience we chose to stay here. We will be booking here from now on.
Room was filthy when we first came in, beer bottle caps on the floor, bathroom amenities were all used half empty bottles ( lotions, shampoo and conditioner ).
Location Expensive overnight parking.
- Inexpensive compared to other local hotels - Great location right next to downtown Austin. It is under a mile to many fun areas downtown and along S Congress Street. - Complimentary Wifi (slow, but free, so can't complain) - Complimentary "grab-and-go" breakfast (very limited, but again, free) - Lots of free parking - Front desk staff hung out chatting in the office behind the desk and needed to be called. - The maid on our floor seemed to spend extensive amounts of time on her cell phone in the hall (she probably should have spent more time cleaning rooms) - Our first room had a live cricket in the bathroom, a spider in the bed and long black hair on the towels, toilet and sink. We requested a second room and they obliged since they said bugs were a health issue. - Our second room had a dead cricket in the middle of the kitchen floor when we walked in (not sure how it was missed during cleaning). We didn't want to change again so we stayed, but we eventually noticed black mold in the shower and woke to find a beetle cozying up with us on our last morning. - The first night we requested coffee mugs at the front desk. The employee told us he had some paperwork to complete and then he would bring them up to our room; an hour later they had not arrived and there was no one at the desk. The next day they were handed to us in 5 seconds when we asked - not sure why that didn't happen the night before. - The tub spout diverter was broken, but with some muscle I was able to get about 50% of the water to come out of the shower head. (even with only 50% the pressure was acceptable) - No business center with a printer for boarding passes. - We were charged a $69 cleaning fee after we left which we are fighting. Besides wet towels hanging in the bathroom, trash in the garbage, and an unmade bed, the room was exactly as it was when we arrived. I even fixed the aspect ratio on the TV.
Better than a park bench? Upon arrival I realized my hair dryer was broken. Rather than try to provide any support to fix my broken hair dryer, the front desk told me I would receive one night stay gratis. I foolishly believed this. Later when I asked where my refund was, my requests for information was ignored and I realized how upfront this deception had been. Wow, not many can lie outright. Other than that, I was surprised that I needed to bring dirty towels to the front desk to get new towels, front desk again for hangers, tissue and toilet paper. A very expensive hotel for this level of service. Finally, it was dirty and noisy.
I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much. I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?
Was there for ACL and it was close in proximity between Zilker Park and Downtown Austin. A quick bike ride to either location on a B-cycle and under 30 minutes is free. The location was about the only redeeming factor. The room was dirty. If it had been any other weekend than ACL, I would have left and found another hotel room because it was not what I would consider to be acceptable. I am by no means a germaphobe or overly picky person by any means, I understand that there is only so much you can do with a hotel room and you inherently accept some level of dirtiness - but I would consider this above the acceptable threshold. The garbage bins were not cleaned out from the previous customers, there were several drawers with crumbs and dirt in them that wasn't cleaned out, and the bathtub was gross and had mildew. But, since every other hotel in the area was booked solid, we decided to stay. I had to go around and kill all the bugs in the room first, as well as disinfect the counters and bathtub. The comforter, with all of the unsightly stains on it, was removed from the bed immediately and put on the ground - where it stayed for the weekend. The crumby drawers were off limits and instead we just lived out of the suitcase for the weekend. We asked for fresh set of sheets and pillow cases and changed the bedding and that made it okay for the 3 days we were there. I ended up saving probably $150-200 total by staying there versus another hotel in the area, so I guess you get what you pay for.
It was relatively close to where I needed to be. The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.
The room and TV was nice the shower was grimy
Very conveniently located to the Palmer Event Center/The Long Center, Zilker Park and the SoCo area. The price was a bit high for the quality of the hotel.
It was cheap. It was dirty, and somehow I tried to book an address that was other than what I was given.
Location was amazing. We went during the start of the recent monsoon season so much travelling or exploring on foot meant a wet time. The locations was awesome to catch an Uber to the bars or to local areas to see. I think we picked a bad weekend with quite a few events going on. This is the only way I can explain the crazy price. We booked late but the price we paid was twice what I would have expected to pay for the facilities. It was one of the cheapest locations that weekend though so that is the only reason we were there.
Location is key to this place. It is a bike's ride away from anywhere you would want to go. And the elevators are big enough to carry two bikes at a time. Despite what many other reviews said, our room was clean. The A/C worked but did not get cold enough. We woke up pretty warm each morning.
The location is close to the Plalmer events Center with lots of parking. Every surface was dirty. The draws had crumbs in them, the mirrors had layers of toothpaste and make-up caked on them, the sheets were full of hair, the comforter was visibly dirty, and the shower still had the last occupant's hair. "Newly renovated" apparently means platter painting the existing tile and counter surfaces and faux finishing the light fixtures. They didn't even bother to replace the moldy caulk around the tub. The walls are so thin than you can hear people using the toilet from the hallway!
The room was large and the location was great. The hotel was loud - lots of noise from the street and other guests. The beds were hard and uncomfortable. Also, the side doors did not require a key card to enter, which made us feel unsafe.