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The staff were very quick to help with anything we needed. After searching the vending machines on our floor and those above and below us for bottled water, we called down to the front desk to ask where we could find some to purchase, and they immediately had four bottles sent up at no charge, which arrived quicker than I'd have thought the elevators would allow. The bed and pillows were very uncomfortable. I have back problems, and the bed, though a pillowtop, had springs that were easily felt through the mattress top. The pillows were fine down, but far too soft to provide any support--though I'll be the first to admit, I'm picky about my pillows.
room size and bed I didn't like paying an additional $23 to park at the hotel. No mini fridge and no microwaves in the rooms. I did not like paying $3.50 for bottled water in the room. No exhaust fan in the bath room. Very hard water.
Decent room, close to the activities on 6th st Kept up the last night by roudy people in nearby rooms.
Parking is $20, this was not on the listing when I paid for room. My room was next to elevators, bottle water was in the room w/ a hidden fee of $3.50/bottle, the light in bathroom worked only some of the time, and the following morning when I went to my vehicle to leave, there were beer bottles around my truck and urine stains on the concrete, also, next to my truck. My overall experience was terrible, I would never consider staying here again.
Loved the room and how clean it is. The breakfast buffet was great. Parking could be a little cheaper...but overall it's a great hotel . Vents in the bathroom would be nice. But everything was really great.
It was near the Capitol and many good restaurants. We especially enjoyed Maria at the coffee/snack counter who had our coffee poured when we appeared in the morning. She was delightful. The staff was exceptionally accommodating. Overall, it was a good stay. Easy parking for vehicles but there is a daily charge, less if you self-park. We were there five nights; two of those nights the room was not cleaned. The first time, we mentioned it. When it happened again the second night we were pretty vocal about our frustration and dissatisfaction. The room did get cleaned the following day but it was our last night there. At checkout they did offer a discount and apologized.
The location of this hotel was absolutely perfect. The staff were very accomodating. The rooms were wonderfully spacious and clean so absolutely no complaints there. I would probably never again stay at a hotel under construction for the amount of money I paid. I had no idea the extent of the construction before and while booking. It had elevators non functioning and we had to use service elevators at one point it was just odd. I could have stayed at a five star for the price I paid minus the construction.
Hotel was very comfortable. It is within walking distance to major attractions in Austin. Yet the price was very competitive. I have enjoyed the stay despite some critique of construction going on. It didn't bother me a bit. Strongly recommended.
Terribly loud street music till midnight. Very thin walls.
The butt sniffers at the front desk wouldn't allow me to check in since I am only 20 and 10 months (not 21), even though it was prepaid and they had my card on file. I had to get a friend to come cosign the room with me to be able to claim it... Total ridiculousness and they could have been more accommodating.
Staff was excellent, room was clean, bed was comfortable, wi-fi was strong. Would have liked to have a mini-fridge in room. Hotel was overrun by high school children. They were loud, and made simple things like using the elevators/ice machine miserable. I fully understand that this was not the Hotel's fault.
The room was very clean. The staff was courteous and helpful. The beds were very comfortable.
Very nice accommodations and quick check in on a last minute booking. Would definitely stay there again. There were really no negatives but a complimentary breakfast would have been a nice addition to my stay.
We love the location and the extra space with the pull out sofa! Also Tunisia who works at the front desk is exceptional at customer service. She just gets it-and quickly! You should promote her or at least hang on to her!! Cleanliness around the pool area
The helpfulness of the staff and the location
I only stayed for one night, so I can't really speak to the customer service or housekeeping between nights, but my stay was pleasant for the price. The room was clean, almost seemed like it was remodeled somewhat recently. The mattress was okay, pillows were great, good shower/water pressure. For the price compared to other hotels in the area, this was a great value. I heard some mice scurrying around in the ceiling in late night and morning while I was getting ready. It didn't really bother me, but just a heads up if you hear some strange noises.
I was very upset that no one told me that the motel was under construction. I made my reservations on the phone, and they had every chance to tell me, but didn't. And then they lied and said, "No, we tell everyone". Wrong. I do not like being deceived. And they wouldn't bend an inch on my rate. There was absolutely NO way I would have booked this stay at a hotel that was under construction had I known.
Great location for access to both downtown/Capitol and nice eastside neighborhoods (and Franklin BBQ!), very clean and felt freshly renovated. The wifi basically didn't work and the staff could not care less about you. Also, the walls were REALLY thin and there seemed to be a bunch of parties and/or loud arguments on Friday night
Really good location to the Texas football game (about a 20 minute walk). Clean, comfortable room and a good value for the price. You only get one set of towels a day and you need to take your used towels down to the front desk for new ones each time... so when it's hot & humid and you want to take two/three showers a day it's a little annoying unless you just use your wet towel to dry off again.
Rooms were well cleaned. No respect for the 'do not disturb' signs, both mornings.
Great location. Great room and very clean. Very good value Staff was very rude on multiple occasions for no reason. We were not complaining about anything, but to perform basic tasks like check in or check out we were met with unfriendly people. We had to go back multiple times to get our keys to work to get into our room
The room was inexpensive. Did not sleep well, other guests were loud outside the room at 3:00am, not as close to down town as I expected.
The room was great. It was renovated and comfortable. It had a nice microwave, coffee pot, and fridge. Room service didn't clean our room one day. We called the front desk. He assured us they would be right up. They never came. We called back and he told us they left for the day. At the very least all we asked the front desk for was new towels. They brought us two bath mats. Very unacceptable. We went back to the front desk for the third time and got two more ratty looking towels. Customer service that day was very poor. Another night, some other guests were so rowdy that the police were called. I realize that was out of the hotels control.
It had easy access to the highway but our room near the back was very quiet. It was within walking distance of 6th street. The floors must be cleaned with oil rags. Our feet turned black. We were told the breakfast was until 10:00, but found out on Mnday that during the week it is only until 9:00.
The manager was extremely rude. It seems as though if there any change of plans or we asked for something, it was always a problem for him, literally. Jis response to everything was "then we are going to have a problem". He had no customer service skills at all.