8.0
It was good experience and quick pick up and drop off. The only thing is the first car assign to us had flat tire but quickly switched it to a different one.Reviewed Sep 5 2023
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2.0
Poor Customer Service and walked 4 times to the parking lot to finally get a carReviewed Aug 10 2023
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10.0
GoodReviewed Aug 6 2023
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2.0
Very poor customer service. I reserved a pickup truck and was given a small SUV when there were many trucks in the lot. The staff member did not greet or communicate verbally with me during the interaction. More than a little off putting but I didn't complain. My reservation had been made months ahead of time so when I realized I had been given the wrong vehicle, I went back to the staff member who then gave me keys to one of the many trucks, though again, this was done without her saying a word. All I did was walk up and say 'hello' in a friendly manner. Not at all a good experience. I feel like if she saw my reservation and didn't want to give me a truck before I went out in the pouring rain to find an SUV, then she should have mentioned it?Reviewed Jul 12 2023
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8.0
My flight number and arrival information was not populated in my itinerary so I had to go to the preferred counter instead of straight to my car. I blame Kayak for this, not AvisReviewed May 27 2023
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8.0
Everything at both airports was quick and easyReviewed Feb 12 2023
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10.0
No offer of other rental optionsReviewed Dec 1 2022
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10.0
N/AReviewed Apr 23 2022
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2.0
The car was so dirty when I picked it up I was shocked. There were dirty masks on the floor, dog hair throughout the vehicle, pretzels on the seats, dirty shoe in back seat. The back end was not vacuum with leaves and dirt in the back. The back defrost didn't work, nor did the side mirrors defrost. The tire light kept coming on (I was okay with that due to the change in weather). All of this was brought to the attention of the person checking cars in and out and she said, 'oh okay.'.Reviewed Jan 21 2022
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7.9
In my opinion i felt i was getting ripped off due to the excessive charge on the rental.Reviewed Aug 10 2021
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3.9
We picked up the vehicle at around 11PM - luckily I noticed a huge dent in the passenger door and it was noted on the paperwork (they never mentioned it before we saw the car). It was dark when we picked up the car. The next morning we got into the car and it was clear it had not been cleaned - rugs were filthy, crumbs and such all over the seats - dirty on the outside. In short, a mess! The price was three times what I paid last year around the same time. I guess they figured "screw them" given the shortage of rental cars. Will likely never use Avis again unless forced to (as was the case this time due to hours of operation at the Cleveland airport location).Reviewed Aug 3 2021
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4.0
Pros:Staff was a bit confused on where the car wasCons:Car should have been cleaner and we waited over 30-40 mins for the carReviewed Apr 8 2021
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