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8.0
Everything was good except the dropoff. There was no one there when dropping of the vehicle and it was not clear where to park the vehicle. This process is a lot smoother at other rental car companies.Reviewed May 4 2023
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6.0
The first car we got keys for smelled like cigarette smoke. The second car was dirty inside with finger prints and smudges everywhere. It was obvious this car had not been disinfected after its last use. My husband had cancer treatment recently and I wasn’t happy he was driving a dirty car. We weee late to where we were going so we didn’t have time to get a third car swap.Reviewed May 1 2023
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10.0
Overall a great experience with Budget!Reviewed Apr 5 2023
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4.0
My issue is with Kayak, actually. I had selected CLE Hopkins Intl for pickup and drop off. Apparently the car I chose from your list was at a location 20 miles away from the airport. The confusion meant I had to upgrade to a minivan for $30 more. Not happy. When someone wants an airport pickup don’t give them a downtown car and expect me to spot the error.Reviewed Mar 23 2023
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2.0
The car was 20 miles from the airport. The location was a lie.Reviewed Mar 3 2023
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4.0
Waited 30 minutes for carReviewed Feb 23 2023
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10.0
Was pretty much perfect.Reviewed Jan 31 2023
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6.0
So I check in with Budget. They give me my folder with a space number on it. Go outside, but can't find that space in the Budget section. Had to find someone. Oh, that's actually a Hertz car -- they are over there. I know they are the "same" company -- why not act like one?Reviewed Dec 15 2022
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10.0
Everything was smooth and easy.Reviewed Nov 13 2022
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8.0
The car had a clear drivetrain issue that gave the vehicle vibrations at highway speeds. Aged care (42k) for a rental fleet. Better maintenance of fleet would have helped.Reviewed Nov 9 2022
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8.0
Good service & value. Exit was very confusing: green lit “customer” exit was not accessible. Red lit gates were the real exit, unclear at night.Reviewed Oct 29 2022
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8.0
our experiences was acceptable with budget. Thank youReviewed Sep 23 2022
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