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2.0
Pros:I was planning my bachelorette weekend. We planned for a 12 passenger van because of how many girls where going and we could all drive down together . I reserved the van 5 months in advance. I called 3 times prior to the trip (included two days before) to check to make sure the van was going to be ready to be picked up. Both kayak and cleveland Hopkins verified it would be there. We had a tight strict schedule to follow so we could be on the road by8:00am. I scheduled the pick up time early so it gave us an hour to get the van and pack, and be on time. When i get to the airport rental in Cleveland i had my confirmation code and everything i needed to pick up the van. The lady at the front desk seemed panic when i showed up. She radio back because she did not have a 12 passenger van for me to rent. After 10 min she confirmed it was there but needed to be cleaned. She said it would take about 15 min and it would be ready. My friend and i sat down and waited. About an hour went by. We went back up and asked the front desk worker (who seemed really annoyed by us) if the van was ready. She said yes it just needed air and it would be out soon. My friend and i went back to our waiting place. The front desk worker (who didn’t know we where sitting there ) yelled out to the back workers where the van was and they said it’s still being cleaned. The front desk worker noticed we where sitting there. About another hour goes by and we finally get the van. It was still a bit dirty but at that point i was just happy then van was even there and ready for us to leave since we now where 2 hours late from our scheduled pick up and time we should have been on the road.Cons:I wish i would have no been lied to. I understand how crazy work places are and how busy travel is since covid rules have been pretty much lifted. I just wish if it would have taken two hours to clean the van and get it ready i would not have been told 15 min. I could have went back home to get other thing get ready for my trip. Maybe better communication when calling to confirm bookings to make sure the cars are there. When i was told it was going to be there and ready multiple times on the phone.Reviewed Jun 16 2021
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6.0
Pros:Staff friendly and helpful for the most part. Dropoff easyCons:Pickup was a little confusing as I expected a person and instead the car was sitting there running unbeknownest to me the whole time I was waiting for someone to bring the car or give me the keys. Also desk clerk a little high pressure about buying insuranceReviewed Jun 15 2021
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10.0
Pros:Staff was very friendly, pick up and drop off super easy.Cons:PriceReviewed Jun 7 2021
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10.0
Pros:Staff was great, friendly and helpfulCons:Nothing, best rental everReviewed Jun 1 2021
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6.8
Cons:they charges doubleReviewed Nov 1 2020
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3.6
Pros:Drop off was easy.Cons:Budgets counter was closed and was directed to the Avis counter. Took awhile to get someone to help me , they tried to upsell me to an SUV, guess that is expected, but the worst issue was the car was rank with cigarette smoke. We fabreezed that car every time we entered and exited it. HorribleReviewed Oct 19 2020
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2.0
Cons:I cancelled this weeks ago and still has not been refunded.Reviewed Jun 28 2020
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8.4
Pros:Staff at CLE counter excellentReviewed Nov 9 2019
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2.0
Cons:Could not rent because I didn’t have a credit card and I paid 44 dollars via debit never got a refundReviewed Sep 16 2019
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3.2
Cons:First car was covered in dog hair so I switched to a different car. The next one had a speed governor that could not be turned off set at 65mph max. Made it unsafe on the highway.Reviewed Jul 31 2019
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5.2
Pros:The staff was polite especially during pick-up. During the drop-off the printer was not working so I had to go inside and wait in line for a long time for a receipt. A staff member did apologize for the printer not working.Cons:Rented a 12-seat van that had not been cleaned since the last rental. Cup holders had sticky coins and an old earring in them. Seats and floor had crumbs, small papers, 2 hair barrettes. Drops of purple liquid had been spilled and dried on rear plastic fixture. I had to clean van before our trip.Reviewed Jul 25 2019
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7.6
Pros:Line was very long to pick up the car. More help was needed at the counter. Car was a smoker car. Other than that, everything was good.Reviewed Jul 25 2019
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