2.0
My wizard number was not attached properly by them. I’m a preferred client but they refused to give me my upgrade I’m entitled to. The car they gave me was horrible and did not feel very safe.Reviewed Sep 7 2025
review from![kayak]()
2.0
Offered a smaller car at first. Had to wait 1+ hour to get the right car. Car was not clean when picked up. Avis intends to charge me for supposed damage to the car after the vehicle was dropped off at their preferred location.Reviewed Jul 4 2025
review from![kayak]()
2.0
The staff was very rude and irresponsible.Reviewed Oct 7 2024
review from![kayak]()
4.0
This Avis location is not accessible from the Swiss side of the Geneva airport, and you can only arrive there by car. This should be made clear at the time of booking, as the only option is to take a taxi from the Swiss side of the airport to the French side, which cost 40 CHF each way- an additional 80CHF in total and considerable waste of time. There is no way to access it by public transport as it is not permmited to walk from the closest bus stop to this section of the airport.Reviewed Sep 10 2024
review from![kayak]()
4.0
Firts the background:- I usually rent cars regularly through Sixt (for a good 20 years) and experience is always excellent, this happens most of the times directly but also through 3rd party companies. This time I needed the car, only to go on a short trip and therefore I went on your website (kayak) to get a car that does that purpose and the rate shown by Avis was about a 100 U$ and most other companies charged the double if not more?! Accordingly I went to Avis and the team member that rented me the car was very convincing in her explanations..........and I signed the document (contract), for a vehicule costing nearing 300 Euros!?! I have not argued and I am now waiting for the final invoice on my credit card..........however the bottom line is that there are many AdHoc Fees/insurances etc....and that I will not use AVIS again or KAYAK.......as the technique used in that advertising is non transparent it included what we call in the business language...........Hidden Fees and in french Publicite mensengere....meaning false publicity. At the end of the day, I ended paynig an amount totally different from what was originally publicised ( and this was not upselling, it was non transparency to say the least). Happy to elaborate further if your esteemed company is interested! +20.100.24.00009 Karim EL Ghazzawi NB: will make it a point telling the story to may fellow colleagues that are mostly Senior vice presidents in the conpanies I work for and work with, to avoid such traps.Reviewed Jul 21 2024
review from![kayak]()
10.0
Larger 7 seater cars. There is no options for cars that seat 7 and have room for luggage. The cars jump to a 9 seater, which are very big and quite difficult to fit in many of the small car parks.Reviewed Jul 5 2024
review from![kayak]()
10.0
the cars are always new with Avis.Reviewed Jul 2 2024
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6.0
Was okReviewed Jun 24 2024
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10.0
upgrade of my car. Hertz always has the latest cars.Reviewed May 27 2024
review from![kayak]()
4.0
The original car you booked me, was on the French side of the airport. The French Avis counter closes at 10. I specified I was coming in after that. The system shouldn’t allow me to rent a car if it’s not going to be available. We had to then go to the Swiss side and pray that they had a vehicle for us. I ended up paying three times as much as I was originally quoted online. I never would’ve booked that. Had I known I was going to get screwed over. The vehicle itself once we got one was fine. The woman at the counter on the Swiss side was wonderful to deal with. But Avis should be ashamed of themselves for quoting prices that their counter people won’t honor.Reviewed Mar 11 2024
review from![kayak]()
6.0
1) to improve - renting a car on the border of Switzerland should contain free travel in Switzerland (including highways) 2) to improve - at the beginning I was given a car in a very bad shape: broken front window, motor in a bad shape. After a drive of few hounded meters I understood that I was given a broken car and brought it back to the agency to be replaced. This is inappropriate - if the car is in a bad shape, don`t offer it to your clients !Reviewed Mar 4 2024
review from![kayak]()
2.0
PICK UP AND DROP OFF IN THE FRENCH SECTUR IS VERY CONVOLUTED. OBVIOUSLY MANY TRAVELERS HAVE HAD THIS ISSUE. STAFF WAS FINE. CAR DID NOT HAVE TRASH REMOVED FROM PREVIOUS CLIENT.Reviewed Oct 6 2022
review from![kayak]()
