Reviews for Enterprise in Frankfurt am Main
- All reviews 100%
Dec 2 2016
Pros: Friendly, easy-going customer service. Good price. My wife was really stoked that we got a Fiat 500.
Cons: Only one minor complaint: once you leave the rental counter it can be difficult navigate through the innards of Frankfurt's Terminal 1/2 to find the cars. The rental agent tried to describe it, but we still got lost. I think there could be better signage, or maybe the Enterprise folks could hand out a simple map.
Nov 21 2016
Best price in the bunch
Pros: Price of the rent was great, car was an upgrade, nice clean car and great location in terminal 1
Cons: Attempt of the personal to sell me insurance was intrusive to say the least. I wish you be more sensitive towards your customers.
Nov 1 2016
Pros: Car was new.
Cons: The attendant showing us the car had no knowledge of the vehicle. Did not walk around the car to show damage/no damage. We requested GPS, was told the car did not have GPS, then got in the car and it had a built in GPS. Tried to return the hand held model given to us and then was told they could not take off the charge for the GPS. It felt like we were getting the run a round and people were rude. Was told the vehicle would be a Ford S-Max and there were none in the lot. Had to get a C-Max. Just overall a bad experience.
Oct 22 2016
Pros: I likes The convenience close to the airport. The bellman was absolutely lovely and helpful
Cons: The reception never answer phone calls. My shower only had cold water. The line to check out was too long. Elevators were with lots of people. Sometimes a twenty minute wait