10.0
Pros:Very friendlyCons:Better signage about leaving car and walking in n.Reviewed Aug 28 2019
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4.8
Pros:The staff at the counter were very pleasant and helpful.Cons:The car was in pretty poor condition. It had some dents and scratches, and if it had been cleaned the cleaning didn't show. Candidly, the car wasn't worth the high rental cost; I've had much nicer cars for a lower cost at other airports.Reviewed Jun 26 2019
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10.0
LifesaverPros:Briana (I think it was Briana) at the Dane County Airport helped me quickly get into a great car after a disastrous experience with having a flight canceled without warning. I was in a hurry and on a tight budget. She was kind and helpful and got me a wonderful, reliable and comfy car, fast.Reviewed Nov 19 2018
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10.0
Pros:We appreciated the call explaining Avis' request to switch our vehicle for your own purposes.Reviewed Nov 27 2017
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9.6
Cons:the "low tire pressure" light came on and the window washer did not work because it was frozenReviewed Feb 7 2017
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3.6
Terrible customer servicePros:Friendly but slow counter service.Cons:Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.Reviewed Jan 5 2017
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6.4
Cons:Was not a ware I had to pick up off site...cost me too much time on a business trip.Reviewed Jul 16 2016
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3.6
Cons:Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seatReviewed Dec 29 2015
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