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2.0
Malo , llegue a Puerto Rico unas horas retrasando y ya avían rentado el carro que yo avía rentado un mes antes y ahora no se cómo recuperar mi dinero de un carro que no use y no encuentro un número teléfonico donde ablar con un representanteReviewed May 30 2023
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6.0
Wait at airport for shuttle bus was very long, as was the wait at the counter to pick up car. Staff were friendly, but agency appeared to be under resourced.Reviewed May 30 2023
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4.0
Everything was great except for pickup which took an hour and a half.Reviewed May 30 2023
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10.0
Everything was great! We absolutely loved the vehicle you let us rent!Reviewed May 30 2023
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10.0
Excelente servicioReviewed May 30 2023
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2.0
Buyers beware! Avis charged me for a half tank of gas even though I filled up the full tank and also took pictures of it. They are just a total rip off. This particular AVIS was at SYR Airport.Reviewed May 30 2023
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10.0
Very efficient. No waiting in line and the price is right!!Reviewed May 29 2023
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10.0
The conversation the convenience the price the patient the ease the in and out great experience Thankyou very kindReviewed May 29 2023
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6.0
Picking up the car was a nightmare. We specifically asked for a Chevy Suburban due to the amount of luggage and people we had. We needed Captains chairs in 2nd row and the larger trunk space. The counter agent refused to give us one, despite me being an Avis member and pointing out the available one on the lot. When we went outside we met Dan who works the lot outside. He was AMAZING! I pointed out that there was a Suburban that was perfect, he checked it and quickly changed our car to that Suburban. When we tried to leave the lot, the agent inside had assigned that car to another COUPLE (just after us) (not the 6 people we had). We couldn't leave, and found Dan who went inside to sort out the issue. The agent was planning to give them the Suburban because they had requested a black car. Our friend Dan reminded the agent the our car was not black but green. He finalised the paperwork again from inside and finally we were able to leave. Without Dan the trip would have been much more difficult due to the layout of the Expedition. What I didn't understand is why a couple would get priority over us simply because they requested a specific colour when we had 6 people and needed a specific type of car. Thexagent at the counter was downright rude, but Dan SAVED THE DAY!!! GIVE THAT MAN A RAISE!Reviewed May 29 2023
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10.0
Friendly, helpful.Reviewed May 29 2023
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10.0
Check armrest storage unit for trash...Reviewed May 29 2023
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10.0
Friendly, helpful staff. Excellent location. Helpful to have separate drop off location.Reviewed May 29 2023
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