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2.0
They had no cars despite our reservation. We were turned away.Reviewed May 8 2023
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2.0
Better pickup of vehicle, rep was pushy about insurance and upgrading the car and did not like being told no about both.Reviewed Mar 27 2023
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2.0
Canceled because price and service were so badReviewed Mar 26 2023
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8.0
I was not excited to get a pickup truck, but okay. The windshield was filthy, and no washer solution.Reviewed Mar 25 2023
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2.0
The rental was fine but the customer service line is a complete waste of time. I wanted to edit/manage my reservation and it was impossible to get an actual person on the phone.Reviewed Mar 22 2023
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10.0
Couldn’t find a gas station close to drop-off. The extra fuel cost felt like price “gouging”.Reviewed Mar 5 2023
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4.0
Had to wait at the pickup counter for 20 minutes until the attendant returned from walking his dog. The vehicle reserved was a Nissan Rogue but got stuck with a Ford Escape. Was not happy about that since there were Rogues in the lot. While clean, the auto transmission shifted roughly and the in car navigation system didn't function unless cabled to a phone. Upon returning the car, several others also were confused as to where the drop off was. It was in a different location altogether. There was no attendant in the lot only a faded print out map of where the drop off was. Once making our way to the actual drop off location, it was quick and hassle free.Reviewed Feb 14 2023
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10.0
Drop off was semi confusing with no people around. Left paperwork at check-in desk. Loved the car and checkin experience!Reviewed Jan 19 2023
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10.0
The car was very comfortable. Although there were a few stains in the vehicle when we got it, and there was a slightly bad smell as well. But overall, we had a good experience.Reviewed Oct 23 2022
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2.0
Tried to change the drop-off location. Spent hours on the phone and was never once able to speak with someone who could help me. Will never rent from Hertz again.Reviewed Sep 24 2022
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2.0
AFter I booked, they called and told me they had no availability.Reviewed Aug 16 2022
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2.0
When booking online prior to travel I tried to enter my AAA number for a 20% discount and it was not accepted any of the 3 attempts, so I had to finish the reservation at full price. Since then I have only been given a complete and frustrating runaround from Hertz on trying to get any type of discount. I won't ever rent from them again and have told every family and friend the same.Reviewed May 1 2022
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