Reviews for Avis in Phoenix
- All reviews 100%
Apr 30 2017
Wait time terrible
Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do
Mar 16 2017
Pros: Easy pickup and dropoff procedure and competitive rate.
Cons: No complaints, everything was fine.
Feb 28 2017
Tricked into rental far from airport -- $40 cab ri
Pros: Nice new Malibu
Cons: The Malibu first had a probelm with the key fob, so one day I could not lock, unlock or start the vehicle. The Avis emergency road service line was able to talk me through how to cope with this. Later, we had a slow leak in a tire, so we had to drive to an airport 30 minutes away to swap it for another car. Getting in touch with a specific Avis dealer to see if they could handle this was a nightmare. We never did manage to get through the phone system to a human. I had requested a rental at the PHX airport, and what we found on arrival was that the rental agency was a $40 cab ride away! I felt we had been suckered.
Feb 26 2017
The wrong location !
Cons: The one labelled as Sky Harbor Airport Avis was not the airport rental location, it was downtown. This was not mentioned when booking. Got on the car rental shuttle (as you would expect to), and taken to the airport Avis, only to be told there was not reservation for me there. I had to either get a taxi to the downtown Avis, or get a new booking, which is what I did, but it was $100 more expensive, due mainly to higher tax rates per the Avis agent. Very misleading by KAYAK !!!