Reviews for Avis in Phoenix
- All reviews 100%
Jun 20 2017
Needed more help
Pros: Took a long time waiting in line
Apr 30 2017
Wait time terrible
Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do
Mar 16 2017
Pros: Easy pickup and dropoff procedure and competitive rate.
Cons: No complaints, everything was fine.
Feb 28 2017
Tricked into rental far from airport -- $40 cab ri
Pros: Nice new Malibu
Cons: The Malibu first had a probelm with the key fob, so one day I could not lock, unlock or start the vehicle. The Avis emergency road service line was able to talk me through how to cope with this. Later, we had a slow leak in a tire, so we had to drive to an airport 30 minutes away to swap it for another car. Getting in touch with a specific Avis dealer to see if they could handle this was a nightmare. We never did manage to get through the phone system to a human. I had requested a rental at the PHX airport, and what we found on arrival was that the rental agency was a $40 cab ride away! I felt we had been suckered.