10.0
The staff were friendly and professional. Check in and check out were quick. The car was clean. Fees were transparent. The only catch was the car had trouble accelerating and appeared to be past it's service date, but the island is so small this wasn't much of an issue.Reviewed Feb 13 2023
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5.6
Cons:Vehicle had 63K+ miles and was well used.Reviewed Jun 16 2017
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4.0
Pros:Poor service. May 1st is labor day on the island. None bothered to inform customers that all gas stations would be closed. Every single customer complained about their lack of anticipation and it did not bother them to charge premium for gas not being full.Reviewed May 2 2017
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4.0
Long wait time, old crappy carPros:It was not expensive, even with the extra insurance.Cons:Atrociously long wait at the airport rental counter. It took us 30 minutes to fly from Curaçao to Aruba, and one hour to rent! There were four people working at the counter, with one working and three looking and a huge line of customers. The car itself was rundown, big mileage (35,000km) and very basic. I understand it was an economy rental, but I expected more from Avis.Reviewed Apr 25 2017
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6.0
Slow pick upPros:Low costCons:Took almost an hour to get the car. Nice clerk but only one to assist customers. Process was very slow. Other workers did not assist just stood around.Reviewed Apr 23 2017
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4.4
Four wheels and working transmissonPros:The car had four wheels and transmission and brakes were working. Office was across street from terminal.Cons:I had ordered an SUV but was downgraded to a KIA sedan. Car seats were smelly and full of old sun screen. Car was dented and scratced and probably at the end of it's rental life. Office was unorganized and had slow and inefficient service. personnel were not customer friendly. First trip to Aruba. Marriott hotel was great but car rental and airport experince will keep me from ever returning to Aruba.Reviewed Apr 2 2017
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5.2
Old carPros:Easy pick up drop off right at the Aruba airportCons:Old car, very small, could barely fit all luggage and the three of us. Car engine was run off and making strange noise - did not expect this from Avis. Was just ok for small trip on the island.Reviewed Apr 2 2017
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2.0
Cons:The service was condiscending and poor. We felt like we were a burden to the staff. If they had he option of sitting there vs making sales they would gladly turn the closed over and sit around. We returned the car to a poorly marked airport parking lot and they refused to take the car. Instead I had to pay 10 ISD to get my car out to return it to them. It was literally 10 steps away from where they keep their own cars. It was such a bad experience I will never rent from Avis againReviewed Mar 31 2017
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3.2
Cons:Car was in terrible shape. The windows were so dirty on the inside that the defroster didn't work, the brakes squealed when they were applied, the fans that blow the A/C worked intermittently and the passenger side seat belt wouldn't tighten. Lastly the starter seemed to be on it's last leg as it often took two or three times to start the engine.Reviewed Mar 28 2017
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7.2
Cons:ExpensiveReviewed Mar 19 2017
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4.8
GarbagePros:NothingCons:Car was beaten. Little dents everywhere. Horrible looking automobile. I was surprised from Avis.Reviewed Feb 28 2017
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6.0
Car rental - slowPros:Car was in very good condition and met my needs.Cons:Long wait to get the car and what appeared to be a very slow process with too much paperwork. Little of the reservation and set up was automated. I have usually rented from Hertz i the past who is far superior in the car pickup and drop off process.Reviewed Feb 19 2017
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