Reviews for Avis in Oranjestad
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Apr 23 2017
Slow pick up
Pros: Low cost
Cons: Took almost an hour to get the car. Nice clerk but only one to assist customers. Process was very slow. Other workers did not assist just stood around.
Apr 2 2017
Four wheels and working transmisson
Pros: The car had four wheels and transmission and brakes were working. Office was across street from terminal.
Cons: I had ordered an SUV but was downgraded to a KIA sedan. Car seats were smelly and full of old sun screen. Car was dented and scratced and probably at the end of it's rental life. Office was unorganized and had slow and inefficient service. personnel were not customer friendly. First trip to Aruba. Marriott hotel was great but car rental and airport experince will keep me from ever returning to Aruba.
Apr 2 2017
Pros: Easy pick up drop off right at the Aruba airport
Cons: Old car, very small, could barely fit all luggage and the three of us. Car engine was run off and making strange noise - did not expect this from Avis. Was just ok for small trip on the island.
Mar 31 2017
Cons: The service was condiscending and poor. We felt like we were a burden to the staff. If they had he option of sitting there vs making sales they would gladly turn the closed over and sit around. We returned the car to a poorly marked airport parking lot and they refused to take the car. Instead I had to pay 10 ISD to get my car out to return it to them. It was literally 10 steps away from where they keep their own cars. It was such a bad experience I will never rent from Avis again