Reviews for Avis in Oranjestad
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May 2 2017
Pros: Poor service. May 1st is labor day on the island. None bothered to inform customers that all gas stations would be closed. Every single customer complained about their lack of anticipation and it did not bother them to charge premium for gas not being full.
Apr 25 2017
Long wait time, old crappy car
Pros: It was not expensive, even with the extra insurance.
Cons: Atrociously long wait at the airport rental counter. It took us 30 minutes to fly from Curaçao to Aruba, and one hour to rent! There were four people working at the counter, with one working and three looking and a huge line of customers. The car itself was rundown, big mileage (35,000km) and very basic. I understand it was an economy rental, but I expected more from Avis.
Apr 23 2017
Slow pick up
Pros: Low cost
Cons: Took almost an hour to get the car. Nice clerk but only one to assist customers. Process was very slow. Other workers did not assist just stood around.
Apr 2 2017
Four wheels and working transmisson
Pros: The car had four wheels and transmission and brakes were working. Office was across street from terminal.
Cons: I had ordered an SUV but was downgraded to a KIA sedan. Car seats were smelly and full of old sun screen. Car was dented and scratced and probably at the end of it's rental life. Office was unorganized and had slow and inefficient service. personnel were not customer friendly. First trip to Aruba. Marriott hotel was great but car rental and airport experince will keep me from ever returning to Aruba.