8.0
More larger vehicle options would help.Reviewed Mar 14 2023
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10.0
We arrived later than expected because of the airlines, but the customer service people stayed and we had our car ready.Reviewed Jan 2 2023
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2.0
Our car was filthy, had a lot of blood stains all over, we felt so uncomfortable driving the car, if there are blood stains that means the car didn’t get cleaned. Our tires was bald and we didn’t feel safe driving. Seems like their cars are not maintained. It’s not safe to drive a car with tires that are very thin. Very disappointed with our rental, to think we’re in a different country and we want to make sure we feel safe.Reviewed May 27 2022
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10.0
The first car I received was unfortunately, difficult to drive because the transmission was subpar. I called the rental office and they immediately told me that they could give me a different car. The second car I received was much better and I had no problems with it during the month of rental.Reviewed Mar 3 2022
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10.0
Easy as can be for pick-up and drop-off. We had a tire go low and just drove it in and they put a new tire on immediately. Highly recommend!Reviewed Jan 23 2022
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2.0
Our trip was scheduled to leave on Dec 4th. On Nov 8th the airline changed our departure to Dec 5th. I called and changed our arrival date thru the 1-800 # and spoke to a person named Mary and was told everything was taken care of. We arrived in Aruba on Dec 5th and we were told that since we didn’t pick up the vehicle on Dec 4th our vehicle was rented to someone else and they did not have any other vehicles available. They didn’t know anyone named Mary. Another gentleman was suppose to pick up his vehicle at noon but due to delays with the airlines he didn’t get there till 3:30 and was told the same thing.Reviewed Dec 20 2021
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7.9
Friendly and courteous staff. When our turn came, the signing process took less than 5 minutes. However, the wait to be seen was the longest out of all the rental agencies. Had to spend 20 mins in the sun in 90 degree weather. The car was dated, not clean. Had a very distinct smell of moisture that barely went away with the time of our rental. Also cloth seats had white patterned lines from saltReviewed Oct 3 2021
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1.9
They gave my car away and yet charged me for the insurance. I was in aruba. Pissed me off!! Jay's rentals really helped me out though!!Reviewed Aug 1 2021
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10.0
The staff was great. However, the vehicle needed to be cleaned on the interior. The seats and floors were dirty and it had a moldy smell.Reviewed Jul 18 2021
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2.0
Cons:We were stuck in customs forever and arrived 2 hours and 2 minutes after our reservation time and they didn't have a car held for us. They told us their policy was that they don't hold cars for more than 2 hours. Clearly they didn't have a car for us because there is no way they rented out our car in the 2 minutes past the time they state they are required to hold the car for us. There was nothing we received notifying us of this 2 hour rule in advance.Reviewed Jun 29 2021
review from![kayak]()
8.0
Pros:Staff was pleasant & helpful At checkin I left some papers. An agent figured out they were mine brought them out to me.Cons:The facility is small and congested. But it is also close and well run🙂Reviewed Jun 19 2021
review from![kayak]()
8.0
Pros:Drop-off was super easy, car was ready when check-in was finished, car was clean and worked well for our needs, great price for the week.Cons:Check-in took a very long timeReviewed Apr 19 2021
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