Beacon Hotels

Cheerful employee at front desk Comfortable bed Clean laundry room Quiet setting

Grab and go breakfast advertised with fruit and muffins, they only had plain instant oatmeal the first two days and then muffins were added, no fruit. The bathtub in our room had grime and hair in it. Our 'nonsmoking' reeked of stale cigarette smoke.

The staff was extremely nice.

I booked a regular queen suite, and I got a handicapped suite which I think was a double bed. It was uncomfortable and dated.

Horrible

It's not clean.

Quality of accommodation

no

Customer service was great - comped us on beer, very friendly, very helpful (everyone) Fresh cute lobby decor Great bed and bedding, lots of space in room (typical of Starwood hotels)

Nothing!

Cleanliness, helpfulness and very nice staff, our room was very comfortable, loved the indoor pool and hot tub, close to the parkway and Newburgh airport, location is great not far from restaurants, fast food and gas stations. The price was JUST RIGHT!

I didn't like how the food area was only open during certain times.

Decent room and wifi

Staff guy was very rude and then waved at my girlfriend with extremely offensive comment to me after I booked my room with credit card he waited to wave at my girlfriend after we parked never will I go back or suggest anyone to go back for that reason

Hallway smelled really bad

There were TWO ESPN 2 channels and no ESPN channel. I missed second half of a game I really wanted to watch and the front desk gave me a completely wrong channel when I asked. Also, provide a CURRENT TV channel lineup in your in room book. This completely ruined what may have been a perfectly good stay.

Can't read this. I suggest you use larger font.

The best part of the stay was the help. Dwight & Kadeem at the front desk went out of their way to make our stay great!!

The breakfast was mediocre; we went to the diner down the road. Also rooms are only for sleeping extremely small.

Cereal for adults would be nice (Raisin Bran)

No trouble at all. Staff was friendly. Room was very clean. Best value in the area, yet a great room.

An indoor pool would have made this a 5 star rating. It was a bit of a drive from the colleges in Poughkeepsie, but not tooooo bad for the value and great hotel. I didn't bother to wake up early for the complimentary breakfast since the receptionist said it consisted of coffee and cookies.

THE LOCATION WAS CONVENIENT

THERE WAS FRESH BLOOD ON THE SHEETS AND MATTRESS PAD OF ONE OF THE BEDS IN MY ROOM. HOUSEKEEPING WAS VERY GOOD ABOUT IT BUT IT NEVER SHOULD HAVE HAPPENED. THERE WERE NO BATH TOWELS AVAILABLE FOR 2 OUT OF THE 3 DAYS I WAS THERE. POOL CLOSED AT 8:00 AND WE WERE TOLD IT WAS DUE TO NO POOL LIGHTS, IT STAYS LIGHT OUT UNTIL APPROXIMATELY 9:00. WE WERE IN TOWN FOR A SOFTBALL TOURNAMENT AND IT WOULD HAVE BEEN NICE FOR THE KIDS TO BE ABLE TO USE THE POOL WHEN WE GOT BACK TO THE HOTEL. OUTSIDE DOORS SHOULD BE LOCKED AT ALL TIMES FOR SECURITY PURPOSES AND ALMOST NONE OF THEM LOCKED.

close to highway, price

Toilet was dirty Rooms were not cleaned/straightened no refrigerator when told there was one no remote for the television Was told that could not make any promises on getting these things fixed as the person who takes care of these items would be leaving at 4pm and it was 3:50pm Will never stay here again or recommend.

No elevator and security doors work intermittently.

Nothing

The service I booked a room for three days on my second day they cut the phone off I couldn't make local calls. The service was garbage I give them a rating of zero

Front desk staff incredibly helpful. Best mattress in any hotel.

Broke switch on heat lamp.

Found a good deal at the last minute.

Breakfast bacon was odd.

This is a good place to stay for a night or two in the area, and is good value for money. It's not luxurious, but practical.

The location can be a bit tricky for getting to some places not on I-84.

The front desk staff was helpful and apologetic

Everything The room had a mystery wet section of carpet. It was so damp it was like staying in a basement. Carpet dirty shower curtain torn lampshades torn- this was the room they switched us to. The first reeked of cigarettes despite the large no smoking. There was no manager on the oremises. We only stayed 1 of our 3 nights and moved to the Hiktin Garden Inn across the street which was lovely

The staff at front desk was very friendly and the breakfast was great. It had all the amenities that you would expect from a good hotel.

price & location

TV connection didn't work, no WiFi, outdated rooms, over-charged above booking.com price

The facility was quiet, affordable and clean

The television in the room was way too small

The staff was great and very helpful. The water pressure in the shower was excellent.

The room accommodations were sorely lacking. The room was damp and had a very musty smell. The curtains and blanket on the bed had holes in it. The mirror fell off the wall within the first hour of us getting into the hotel room. We originally booked a 2-night stay and stayed only 1 night because we were too tired to change hotels after we checked in late in the day. The hotel is in dire need of a complete renovation because the facility is quite old.

The room smelled like a dog. The bathroom floor was sticky.

Quiet rooms....no heavy doors slamming. Very pleasant, efficient staff. Very well appointed, welcoming lobby.

Liked it all !

First time at this location, previously stays were at Newbrgh location that was recently sold. Not as convienent as Newburgh location for my needs.

nothing

Attitude of owner when asked for refund. Belligerent and threatening. Refused to listen to legitimate complaints even after we advised him that we were going to notify you and the town building inspector.

Convenient location considering my travel needs. It was really funky, I like old timey places like this... but not for the price I paid.

Room had a musty smell, old furniture, water was very coppery smelling/tasting. All things considered, it was overpriced for the condition of the establishment. I would’ve expected it to be priced accordingly between $---

location. check in went smoothly

It was conveniently located. Bed was extremely comfortable.

High price for a very small room.

Old school motel on a roadside, clean, convenient to Poughkeepsie and Fishkill, where we needed to go. Room with full kitchen (but we did not need it). Worked OK for our needs, but it ain't the Hilton. Not like a chain hotel in both good and bad ways. (think time travel to 1960)

Old school motel on a roadside. TV picture did not work, only sound. Front door w/o a good bolt you can lock from inside. A little run down, but still clean. Not like a chain hotel in both good and bad ways (think time travel to 1960)

The price was nice

It was dirty and run down it said no smoking room but smelled of smoke as soon as I opened the door.

Help on getting onto WiFi.

Condition of the room.

loved the staff extremely friendly and helpful and the location was next to or not far away from everything you could need if you forgot to pack something. Rooms were very clean and the carpet was sticky as the one we stayed in just outside of atlantic city awhile back and the views of the mountains especially during sunrise and sunset was extremely beautiful.

didn't like the strong order of chlorine when you enter the hotel's lobby, barely any space to sit and eat your breakfast, towels were very rough against the skin, price was really high and tiny bathroom

location was convenient

1. No Bellhop in the lobby to carry the luggage. 2. The fixtures in the room seems dated 3. Hotel could use a face lift. 4.

Great reception at front desk - thank you, Ryan!