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Room quality. Nicer than most apartments. Front desk staff was very helpful, and the fact that they throw in breakfast and dinner really helps out a lot. This is WAY better than anything in the area that I researched. Room had a nice TV, with accessible USB ports (not those hotels that block them so you can't plug anything else in). Nice kitchen area had utensils, microwave, huge refrigerator, and a sink. Bed was king size and plenty of pillows. Bathroom was clean, linens were clean, and the wifi worked well enough to stream firestick, etc. Also like that I only had to enter the password ONCE, and not every DAY, like a lot of other hotels. The chef at dinner time was very nice, and wanted to know how I enjoyed the food every night - soliciting feedback, etc. Both meals provided, while not 5 star food were very good and plentiful. Compared to what you get when you pay FAR more in Vegas or NYC, this place was a good value. Parking was also not an issue. I found some of the staff during the meals and roaming the hallways to be a bit terse. I know New Yorkers are different but I expected a lighter demeanor for someone in the hospitality industry. There were several instances where I had to track someone down in the dining area to bus the table from the people who had eaten there before me, or to simply ask for a diet soda to drink. There is plenty of coffee and tea, but no other drinks unless you ask for them. Reminding a customer that they COULD be charged for a soda seems a little ridiculous when the food, fruit, and cookies, are unlimited. My room bordered a courtyard, per my request - however I didn't know it would be outside the two meeting rooms. There were times where it got a bit noisy, but didn't really impact me too much. I'm not going to complain about the layout, but if you go there expecting total silence you should ask for a room away from such a place. There was an ant in the bed the first night, and a beetle in the bathroom the second night.... in April. I know I didn't bring them, but what can you do? It wasn't an infestation. I would still stay at this place before going anywhere else in the area.
Good location with large but uninteresting accommodations. Dissatisfied with housekeeping. Didn't get to our room until after 5;00 pm. Slipshod job - took but did not replace coffee cups. Did not replace coffee pods despite requests. For this price point expected better.
The staff was great Brendan was a gentlemen
Low price, room and hotel were clean, nice HD TV, free Internet Wood Floors, no breakfast, limited toiletries
The towels could be a little thicker and larger for shower use.
Upgraded room was very nice with a separate lounge w/ microwave and fridge however I only got the upgrade because the initial room I was assigned had an unmade bed. The front desk addressed it quickly though.
The location and price was perfect for us. The hotel was clean and facilities acceptable. The hotel was unable to provide a crib for my 16 month old child. They said they only have one and it was being used. It seems strange that a fairly large hotel only has one crib.
Beds were comfortable, the room was quiet and the hotel location was close to restaurants and shopping - as well as being easily accessible to expressways. While there was wireless Internet access the signal was not strong and cell phones could not connect to that network unfortunately. Ice machines on several floors seemed out of order or not working very well. The hotel was functional but basic - one small pkg of kleenex/day, 1 small shampoo pkg/day. Possibly if we asked for more it would have been provided, however.
The special that I got last min reservation ,cleanliness, There weren't any breakfast only coffee. I've stayed at 2star hotels and have received breakfast during my stay.
Worn out. Chair ripped at desk.
The tv The fact that the room was moist, the a/c not good, I woke up with a sore throat. The sink was not in the bathroom. The tub had a "dip" in the middle & had a Crack in it like too many people stood in the same spot. The lighting was poor even with 6 lamps. You had to go to the front desk for extra linen, the cleaning ladies didn't have any on the cart. Lastly, cause I'm tired of talkin. My cousins room had MOLD on the wall where the sink was that was supposed to be in the bathroom. No maintenance people on site, just a security guard. I will never stay at another red roof inn. They are ratchet & so is the staff.
Red Roof Inn Long Island was basic but clean and quiet. I like that there's a written notice of a no partying rule displayed at the front desk. We just wanted a place to get a good night's rest at a reasonable rate before leaving out of JFK the following day and we got it here. If this is the same thing you're looking for within driving distance of JFK or Manhattan then you won't go wrong with this Red Roof Inn. There's plenty of places to eat nearby.
Room was clean and the staff was helpful Everything was ok
The staff was really nice! Rooms are extra clean. We stayed in a room that had the connecting door. My wife and I were trying to sleep, this is already 12:30 AM. There were kids in the next room. Laughing, joking, yelling and screaming really loud. We had to call security to get them to quiet down. Also, this hotel allows dogs. This is the worse idea. Someone with a dog across the hall, couldn't get him to sleep. As a result, he would bark all night. Generally speaking, most people do not have common sense. People would go in and out of their rooms, and allow their doors to slam, waking others in the process. We went out for breakfast. When we returned, our room smelled like marijuana. Someone near our room had smoked up, and the smoke traveled underneath the doors. The bottom line, the price is not bad, the staff is nice and friendly, the rooms are very clean, but some of the people that come to the hotel ruined it for everyone else.
Stayed quite a few times and we just love it. Great little getaway, very clean, comfortable, and incredible staff. They go above and beyond to assist in any way to make your stay great. Never stayed at such a clean hotel, this is really top notch.
Everything was great! From the moment I checked in, I had a great experience! From Will and Zach at the Marco Polo, to the comfortable room. I would stay here again and again! Great job to management for properly training the staff. Nothing!
The rooms were very nice, bar & restaurant were awesome. Fridge, microwave & options for beverages were good. The location was perfect for our girls night sleepover. The front desk clerk was rude & didn't explain any charges. Unfortunately they had to come and change the bed sheets because it looked as the though the weren't changed from the previous guests. The cleaning staff responded quickly and they were very apologetic.
Not much, wife enjoyed her massage. Beds too small, advertised pool is actually an exercise pool in the basement 15x8 in size. Very small bar that is understaffed. Gaming center has small pool table and board games that are incomplete. Very overated overall.
The staff and service were outstanding! They seemed to genuinely care how you were doing.
Very friendly staff, great location, and excellent value. I will definitely be back! the bed made me roll to the middle, but was still comfy
Comfortable and luxurious room with exert ammenity. Immaculately clean in every way with a supportive comfortable mattress, premium linens and fluffy pillows. I would recommend this hotel in a heartbeat. The pool is too small.
Staff, was great. Louis is the star of the whole hotel. Ceiling leaked. We had to move to different room. AC was weak and noisy. Room wasn't very c;ean.
large, comfortable room, nice amenities. clean. easy access to shopping, university, restaurants. We weren't there long enough to take advantage of the spa or game room.
Very friendly staff, room service was perfect and followed up with a phone call. A lot of children were running around unsupervised and the doors are not very sound proof which led to some periods of annoying noise.
This hotel has absolutely no negatives! This is a very special place, one here is not a guest but a family member. I have never, never, ever stayed in such a hospitable place, I cant recomend highly enough!
The bed was comfortable and I liked the overall floorplan. They made it so that the main corridor feels like you're outside, but its all closed in, which I can see being nice durning the winter. I was a little disappointed in a few things. There was no complimentary coffee. The breakfast was good but overpriced. The restaurant staff in the evening was slow and unattentative. Lastly, there was no free wifi in the rooms.
Loved the pool, the rooms and the restaurant's private booths with flatscreen tvs. Waitstaff seemed a bit disorganized.
The kids enjoyed the indoor pool. Rooms were clean. We booked reservations 6 months ago for four and had requested two King sized beds. When we arrived they gave us a room with one bed and offered a cot but said two cots were a fire hazard so couldn't do it. We were given two blow up mattresses which held air only for an hour or so. My kids spent the whole night re-inflating their beds every 90 minutes. Our requests for new mattresses that didn't leak for the second night fell on deaf ears. $500 for two nights and I have to pay $20 for WiFi? Really?
Price was low. Staff was friendly. Bar and restaurant on site. No restaurants in immediate vicinity. Shower pressure very poor and hot water doesn't last long. Chairs in room aren't super comfortable. Rooms don't have a window outside. You have a window t the hallway that others can walk by. There are windows in the hallway.
- The entrance is 'grand' and welcoming with updated fixtures and furniture -bar was very nice looking -pool was a nice size - bedrooms were very updated and inviting -shower and tiles all new and 'clean' -lobby bathrooms very clean -staff VERY accomodating and pleasant! -Bar doesn't open until 5, had to order food from the 'outside' -the lower level (single digit rooms) aren't very sound proof. I was up all night with doors slamming and hearing various conversations from down the hall. I wonder if staying on the main level would have been less noisy
Unfortunately I would not know where to start. They say pictures are worth 1000 words and perhaps I should send some pictures. From dried blood, black mold, insects and stained headboards I would never recommend anyone stay here. The staff at the front counter was not only inconsiderate but claimed that I should have purchased "incidentals". Apparently at this hotel "incidentals" are defined as clean rooms. Needless to say my three business partners felt the same way and experienced more or less the same service and type of room. I can assure you as a company we will never stay at any Holiday Inn.
This guest did not leave comments about this hotel.
Staff was truly excellent. Bed was a little too firm for me.
cyber room and complimentry coffee and fruit in the mornings yes just wish they had a shuttle service to jfk so i wouldnt have to drive so much in new york cause im not used to the traffic but smart enough to buy the added insurance to my rental car..
The location suited our needs quite well. Most staff members were courteous and helpful. The fact that there was no complimentary breakfast was a disappoint considering the price per night and the large buffet put out in the morning. I'm still not clear as to who is entitled to it and the answer I got at the front desk was vague at best.
The front desk was extremely helpful. The waiter was great also
It was very centrally located to everything, which may it very easy to find (coming from the Jersey Shore). We had an excellent dinner at Baci (?) restaurant. And could easily get to the Scottish Festival at Old Westbury Gardens. It was impossible to adjust the temperature (as it was designed).
This guest did not leave comments about this hotel.
Overall-everything! The location was extremely close to where we needed to be. The room was very clean and well maintained. Even though the dining area was being remodeled and they served breakfast in a meeting room, the service and food was excellent. N/A
The hotel is surrounded by many shopping stores and easy to get to. My only issue with the hotel is the pool is very small. The hotel was great and in a great location.
The rooms were very clean. No
Location, location, location. Located just off Old Country Road in Westbury, it's in the heart of the Carle Place/Westbury area, easy to get to from highways or streets and close to nearby Nassau Coliseum, Eisenhower Park and other area attractions. Breakfast isn't included and it's too expensive. For $14.95 per person, one can go to any of the many local diners and get a wider array of breakfast offerings as well as larger portions.
The hotel was great. However, the king suite did not not seem to have a king bed. It seemed to be a queen bed.
nothing Although we had a confirmed reservation, the hotel didn't provide us a room due to overbooking. That was very disappointing.
There is not much to dislike about this place. The rooms were exceptionally clean and the customer service was outstanding! Once I got to my room, the front desk called the room and offered additional assistance if needed. And later when I wanted to find a nice restaurant in the area, they were very helpful with suggestions and even gave me a menu along with drink discount cards. Free breakfast was included with my stay and the food selections were great! They have a variety of options to choose from and selections that other hotels don't offer, such as hot oatmeal and yogurt. There were plenty of beverage options and the orange juice was fresh. This hotel also offers free hot soup in the evening, which is a unique touch! Great customer service really makes a big difference and I will choose this hotel over the others when I come back into town. Thank you for a wonderful experience! One minor complaint is that I wish my bed was more comfortable.
The staff was nice and was very helpful. They upgraded our room when they accidentally locked us out of our room. The food wasn't so great, the "gym" they had was two treadmills, a bike, and an old stair machine.
The bed was super comfortable. The rooms were clean. Nothing
motel was very clean taken care of.It was great.
comfy bed, yummy breakfast, and nice ginko tres our heater stopped working in the middle of the night
Facilities, complimentary food/beverage and staff surprisingly good for the price we paid, which was quite reasonable. Water pressure in shower was awesome. Staff extremely friendly and helpful. Breakfast was very good. Lousy tv choices, hearing/cooling unit didn't function well
Breakfast was good and it lasted until 11 am on a Sunday
Front desk when we arrived at 3:30 pm person , was very friendly. Toilet was broken, we were not able to use., we had to go to restroom in the middle of the cafe area., which was very embarrassing. The front desk did give a discount off room for this inconvenience.
Check in was easy and staff was freiendly. Room was large and liked the fact that it had a fridge and microwave. The bed and pillows were uncomfortable resulting in lost sleep each night. Also, the "restaurant" was small and the breakfast buffet overpriced.
Arrived late, around midnight. Check in was a breeze. The staff was nice and courteous. The room was spacious and clean, and the bed was very comfortable. N/A
The jacuzzi No untensils in the room
Nothing I couldn't get there because of the weather. Flight was cancelled and they wouldn't do anything about my reservation. I will never stay in a Sheraton again.
The location was clean and the staff was friendly and helpful. The hot tub was out of order and the pool was very cold. These were the primary reasons for staying as my young children were really looking forward to swimming without freezing and therefore catching a cold.
Easy to accessible Breakfast
Clean hotel Friendly employees Nice amenities (pool/jacuzzi) Comfortable rooms I purchased my stay through a third party listed on kayak.com for a great price but was charged double the amount at checkout. It was a mistake made on the hotels part and I was told the price would be adjusted but it was still irritating. I had to spend wasted time at the front desk while they figured the situation out. Staff was friendly about but the issue but it was not an ideal situation. Also, what if I had not caught this error? I would be out an extra $150.
It was convenient for my needs. The sheets, towels and blankets felt like sandpaper. It was fine for what I needed it for, but that was it.
The hotel is new so it has that going for it. The rooms are decent sized and the beds are comfortable. This was our 4th or 5th time staying at this location. I checked in through the app which may have been a good thing in this occasion. When we arrived there was no one at the front desk!
Nothing outstanding room
Nothing really. You got what you pay for it.... Rooms are way too dirty, we even saw some big ass cockroaches and a hand-size big old spider. After that night. I was sure that I got bit by them!!!! It was a horrible experience, and will not ever go back there again!
Location. Staff not very attentive, place not very clean.
Convenient location Carpets were dirt encrusted and the wall molding and outlets were filthy.....throughout the night loud voices from outside and the adjoining room...we did not unpack and left 1st thing in the morning!!!
What a wonderful hotel!!! It was very clean, comfortable and had a very caring, knowledgable staff. The cheapest room is cozy and had everything we needed. Can't wait to go back
What a wonderful hotel!!! It was very clean, comfortable and had a very caring, knowledgable staff. The cheapest room is cozy and had everything we needed. Can't wait to go back
the layout of the room the mattress was horribleand the parking
The hotel was room was just fine, and I would stay again if in the area. The complimentary breakfast was just right for a bite to eat before heading out.
Room was clean. Breakfast was basic but free. Staff was helpful. Lobby smelled like senior home cafeteria. First room they gave me smelled like smoke. Outdoor pool was freezing cold (they have no heating system) so only can use in summer. Location is directly on highway.
was going to have operation at nearby hospital. Couldn't have been nicer.and let us keep room longer. Terrific free breakfast.
Extraordinarily well maintained and appointed. Very responsive staff. Superb breakfast offering of omelette made to order, etc. Convenient to restaurants, supermarkets, interstates, etc. TV remote didn't work but maintenance fellow went overboard getting one that would work that evening, August 9, 2010. One of two telephones not functioning and other had problem with 2nd line light which did not affect its basic functions.
amenities pulled in to see five police cars at the entrance
It was convenient to the places we needed to go and the price was good. The breakfast was "McDonalds"-ish and no microwave in the room.
Set up of room comfortable: desk, armchair, flat screen tv, good-sized bath. set off main road so traffic noise was not an issue. thin walls though and some enthusiastic bedmates next door. bed was a bit sunken and could feel springs. Wi-Fi did not work during my 1-night stay, bathroom fan did not work, room looked clean overall but I certainly wouldn't walk on the carpet barefoot. told them all this at front desk so they'd try to improve these things. but overall, for the $78 I paid, you can do A LOT WORSE in Long Island! I'd stay again for that price while there on business. did not try the breakfast.
Telephone in room had noise on the line when in use. Call waiting light was always blinking. (there were no messages) Informed front desk, after 4 days still not fixed.
Front desk staff was very professional and helpful. Nice flat screen TV, coffee machine ...and room very clean. The heat was set up and running and that was very nice BC it was very cold. Bathroom was very clean. And nice closet to place all your coat and any luggage. Not noisy.
The only decent thing about this hotel was the location if you're looking to stay in Syosset. The price is good if you don't care about your sleeping conditions and are used to sleeping in budget motels. Warning, this is a motel, not a hotel. The rooms all have direct access to the outside. As such, when we walked into our room, the first thing we found were spiders and beetles on the bed. Also, we used Booking.com to make the reservation, but the hotel staff could not find our reservation in their system, arguing with me that I did not make a reservation through Bookings.com. Overall, poor experience and I would not recommend this motel at all.
Enjoyed our stay! Will go again .
I am a mother travelling with two 20 something sons to Massapequa for a family wedding. Our planned three night stay turned into two nights due to a snow related flight cancellation. The hotel graciously accommodated us. We arrived 9:30 PM, check-in went smoothly. We had a room with two queen beds. The room was immaculate. We were impressed with the comfort of the beds, temperature of the room, and the bathroom was very nice with a tub shower. There was ample closet space. There was a flat screen TV we never had a chance to turn on. The morning breakfast bar was very nice. I recommend the waffles. I've read some of the previous reviews, some scared me. I would stay there again and I have already recommended it to others. We have no negative feedback.
I want to thank the staff for keeping my son's ice packs cold for him to use after playing baseball. I had booked a room, king size bed and no smoking for my son and I and after driving 5 hours after a full days work and we arrived at night. I was given a room with double beds which was no big deal but a "smoking" room and was told they were booked so we had to stay there. It stunk so bad, we couldn't sleep even after spraying a whole bottle of perfume, everything smelled like a cigarette the beds, towels, and it was warm so when you turned the AC on it made it worse. We left the window open for an hour and that didn't help. Plus the pillows are hard as rocks. So we didn't sleep at all and after taking a shower I felt like I still smelled like a cigarette. I was very upset for having to pay for the room and I was worried for my son because he had to take an allergy pill and needed rest because he did a showcase for baseball and scouts were looking at him. Also after not sleeping we had to drive 5 hours back home. Extremely disappointed with the situation.
I liked nothing of this place, parking is tight and your sure to get a dung on your car by the drunk idiots coming and going from the other rooms at 2-3 am....noisy too. I didn't like the rudeness of the staff; first off I booked a week in advance ,a non smoking king room with a sitting area and a couch, just like what I saw in the pictures online , when I got there, they said they only had a smoking king room , I was pissed, in other words they didn't hold my room, and they gave me no break or discount. the room was a real smelly nasty small room on the first floor. it was 1 small room , with a bathroom. the rug, the curtains, the décor and furniture is all old. the smell alone was disturbing. obviously a great place to hangout and party and drink, it couldn't be more obvious that they cater to who ever will pay a ridiculous price for a dive of a room. don't let the outside of the building fool you, they put no money into renovating or updating the interior.go to Marriott Courtyard or Town Place suites 10 mins away up 10 in Farmingdale.its new, same price and clean , with a kitchen . seriously, $160 + tax per night for this dump, that will never happen again.
Free breakfast Needed ear plugs to sleep. Loud middle of night as we were next to office. One night police outside our room responding to an alleged assault at midnight. Scary. No shots fired thank God.