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The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
Staff where very curtious, rooms where clean and the location was perfect.
Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
very efficient and friendly staff overall, empathy for guest, swift service
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
the facillities no
The hotel is very close to the city centre and only 36 miles from the Nurburgring
Location Lack of ironing facilities
The friendly and efficient staff...and the breakfasts!!
The breakfast is really nice, fresh and rich. Location, completely in pedestrian centre of Bonn is great. I did not like the single bed, it is too small. Generally beds are too hard. ( I tried a single and a twin room). The room 208 has a very weird architecture. The shower is located directly in the entrance and the tub in the room.... The room has been renovated recently though.
Old hotel right in the centre of Bonn, but renovated rooms which in the end make it pretty anodine. Decent, with decent service, but far too expensive.
Very nice city, most attractive hotel with an interesting past, excellent helpful staff. Outside the window there was a noise of glass recycling being moved early on Saturday morning - but only slight.
Cleanliness and position of hotel; kindness of hotel staff
services, staff, comfort none
The location was fantastic and the rooms were very nice. The breakfast was a great spread of fruits, eggs, breads and cereals. My one complaint is they gave one login for the wifi so I could only connect one device and it was pretty slow. You could spend more for the premium wifi.
The location is perfect, staff are very friendly and breakfast quite abundant! Maybe the price is a bit too high, but the service is great
Great location, the hotel is old but classy in its own way. The staff was exelent.
Friendly staff, nice room, great breakfast, perfect location in Bonn.
Spaciousness of the room and the interior decoration - fantastic The structural noise - you could not help but hear everything, and there was a constant rumbrling noise. In the morning this was accompanied by a consistent knocking noise. Despite this the experience was fantastic - my wife shares the same opinion
The service at the hotel is first class. Excellent breakfast options and outstanding restaurant. The views from the breakfast/ restaurant terrace is unbelievable. Well located to get to the city or public transport. The room I was given was extremely small and overlooking the driveway. A problem if you have a long stay like I did of two weeks.
Great location; quiet and comfortable, and just a few minutes from the city centre. Staff helpful and pleasant.
It was excellent throughout. The breakfast on the terrace is an ideal way to start the day. It was one of my best hotel experiences ever.
I loved the location on the rhine. My room was not made for my second night stay since they did not complete the room by 3:30 when I came back to my room and after that I went out at about 4:30 and I suppose it was too late for housekeeping - so my bed wasn't made, my towels were changed etc.
Excellent ,friendly service
Location - on the river, and very close to hotel One of our party for dinner did not receive what they ordered, but the staff made us feel it was our fault and could have been more gracious and customer focused. This was the only bad experience with the hotel staff, otherwise they were excellent.
Very peaceful with views of the river Rhine. Good food in restaurant.
The breakfast was really good (as all breakfasts in Germany), the room was clean and modern The hotel is situated on the Rein river and not far from center, but to reach it in the evening is rather dangerous and scary, as there is park, where are no people and lights. There is no free wi-fi in rooms, in the lobby there is a computer but you need to give the receptionist your credit card or passport to use this computer maximum for one hour. The hotel has restaurant but it is always booked, so if you are staying at the hotel, it's not possible to have a lunch or dinner there, the receptionist woman recommended to go to another restaurant about 20-25 minutes away and didn't mention that there is a room food service.... The windows face either the park or river and it's very noisy outside: songs, loud music...
Proximity to railway station and city centre
Location was perfect for me but maybe not for everyone. It is in the city centre directly beside the main train station. Nothing negative. Nothing amazing either. Handy for business travellers moving from city to city.
Friendly and warm reception. Well appointed and comfortable room. Good buffet breakfast. Good wifi internet service. Very good location immediately beside the main railway station. No tea and coffee making facilities in the rooms.
Location Noise. General comment - does not deserve 4 stars
Location close to the train station. Wireless Internet connection did not work. I was out of the range of the wireless access point in room 329.
location and price
Central location but room was quiet. The room was very clean, comfortable and the interior seemed to be new. The breakfast buffet was excellent and the staff very friendly and helpful. Bathroom has a fully transparent glass door. Taking a shower results in a flooding since the glass wall only covers 1/3 of the bathtub.
The hotel is very nice, and if you are facing the right direction you have a glorious view of Bonn and the Rhien. It is centrally located directly accross the street from the Hbf. The Hotel building is very unattractive, and when you first arrive you are a little hesitant about what caliber of hotel this is. Additionally right outide the Hbf hang out a lot of homeless/ panhandlers and therefore the direct surroundings are a little shady. But one street over is the start of Bonn inner city, and it is beautiful.
Excellent location. Breakfast was very good and included fresh fruit. nice view from the breakfast room
Clean and comfortable rooms Housekeeping service started at 8:30 am on the weekend, too early and annoying. Satellite TV channels included only one in English and none in French.
A comfortable and peaceful hotel very close to hauptbahnhof and the bus station. Having breakfasts by a nice garden view with a friendly staff.
Excellent location, almost next to the train station and within walking distance to the city centre. Good breakfast choice. The smell of smoke in my room and in the area between the elevators and the restaurant where there would always be smokers. Many TV channels, but only one in English and newspapers at breakfast German only. Just one internet computer, for which they charged 12 times the price of the local internet cafes. If you are a German speaking smoker, go there. If not, give it a miss.
The bed was incredibly comfortable. The pool facility was clean and much appreciated (used daily). A computer with internet access was available in for extra charge. The location was superb; frankly, you cannot beat the location given access to public transportation. I walked from the train station to the hotel with luggage, which was no problem at all and gave me an immediate feel for the area. No.
Very close to the train station, yet quiet enough that you only hear the train wheels as they pass. Walking distance to services and Bonn attractions. Buffet breakfast had good selection for varied diets. Maybe the basement bar area is in need of updating / renovation?
Location We booked a double room. But it was a twin room.
The breakfast was superb. The location suited us perfectly as we travelled by train. Very comfortable room and bed. I liked the No smoking rooms I did not like people smoking in the Lobby area. It spoilt the atmosphere of an otherwise great Hotel.
The location is unbeatable; right next to the train station. The staff was very correct and customer service oriented. Nice (hard, I like that) beds and decent breakfast. The interior seems a bit tired, the TV had only 1 English channel, and the heating wasn't working very well. These are all minor points. What is extremely important to notice, and other travelers have mentioned this as well, is that the sound proofing (which the hotel states on its website) only refers to the inside of the hotel. Sounds from outside, including but not limited to trains, can be heard quite easily, even on the fifth floor looking onto the street.
Sauna Parking costs extra 13 Euro per nignt
All aspects of the hotel were good! If I was to look for something that may be improved it would be that breakfast finishes at 10:30 and when coming at 10:00am you may find that the choice is limited and thingd are being put away. However, this is looking for an item to be critical about.
The hotel europa is in the centre of bonn providing good basic accomodation
The friendly staff and the very good breakfast that they offer The tram noise at nights
Location is good. bit noisy
Easy to find, close to the MAin station - Hauptbahnhof Even in the non-smoking rooms, the cigarette smoke/odour could be smelled
Good location - handy for bus, U-Bahn and mainline station. Breakfast - very good choice of good food Staff - friendly and helpful
Large room. Some noise from the street and a narrow bed.
The location is excellent. Close to the city centre, shops, and restaurants. Clean. I always make a point of hanging up my towels (as opposed to leaving them on the bathroom floor) because of environmental concerns. At this hotel (like many others) there are signs inviting you to reuse your towels but if you attempt to do so, the cleaning staff replace them anyway.
Close proximity to train and restaurants etc. Was bit noisy until late at night
Tram stop is directly by the hotel. Absolutly not possible to fall asleep before 1 a.m.
Friendly staff & helpful & clean & well thought-out rooms. Also close to Bonn centre.
Modern room, layout and size Repair work on patio outside room at 8 a.m. during week. Noisy students in hallway!
Close enough to the city centre. Rooms are just new, funitures and quality are OK. You can reach WiFi from the hotel. I connected from 3rd floor room, very weak but enough for mail check. No parking lot. Nearest one with roof costs 14,5 EUR for one night.
Good breakfast - They were still bring out more eggs and breads even at the end of breakfast time. The bathroom was modern and clean. Also the room was clean and quiet. Location - It´s about 10 minutes walk from the station. I wish the heaters in the room were more powerful. It was a cold day and the room was still cold even I turned the both heaters to the maximum.
The hotel is well furnished, offers an excellent breakfast and is located on walk distance of the Beethoven halle and the the city center. Nothing.
nice staff, very friendly, small rooms but very clean, not loud
Excellent location, courteous staff and excellent breakfast.
Outstanding place, great and clean room, and superb breakfast!
Wonderfully friendly and helpful staff. Very close to town and river.
The quality of service and quick response by staff Language barrier among front office staff
the organisation, nice and welcoming staff, super clean room
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
Very comfortable hotel, very well placed for the Rhine and local sights
Essentially, location and cleanliness. The price is good regarding global quality of the Hotel. The hotel is quite noisy, even if it depends on other customers.
staff very kind, very fair price
Location and price. A nice modest hotel on the river. Although the windows faced the main road, the room was very quiet! Breakfast was a little slow, possibly due to busy peak.
Cleanliness of the bathroom and the room. The carpets were dirty.
Staff are terrifically friendly and helpful. The location was great. The room was quite small, but as I didn't spend much time there (other than sleeping) it wasn't a problem,
The staff is very very friendly and helpful.
The hotel staff are very friendly and provide the best to thier clients. Its like family hotel. the location is aso v. good close to city cenrter and train station nothing
Good location and helpful staff. The decor was a bit tired.
A very friendly and helpful staff.
It was very close to the city centre. A comfortable walking distance to both the river and the city centre.
Fantastic breakfast buffet. Different from American breakfast food, but good. Very difficult to find, and in a questionable neighborhood. Wouldn't necessarily walk around at night.
Very clean,comfortable nice hotel.Very good breakfast.I would suggest to the people A kind of expensive like all the other hotels in Bonn
Only breakfast! Although we booked our rooms (two double-bed rooms) months in advance (via internet) on arrival we faced problem. "No available rooms" that were receptionist words! A double-room seemed to be one bed room, and other one was in separate building (across the street). Receptionist (men) was extremely un-polite, un-cooperative...
outstanding breakfast!!! located close to the city; internet free of charge very small room; spider-webs at the ceiling
Staff were very friendly, and the location very easy to find.
I liked the fact it was close to the old city and the Rhein. The price was just right, the room was great, and the breakfast was the best I've seen from a hotel.
Friendly staff and excellent breakfeast buffet. No comfortable lounge or seating area. Very oldfashioned decor throughout. A bit like time travel.
The continental breakfast: wide range of teas and jams
Very Friendly staff, excellent location no lift
Rooms were clean and staff friendly. Breakfast was excellent. The location was inappropriate for anyone who has more than a little piece of luggage. No elevator was available even though hotel had multiple floors (without a ground floor). Double room had separate beds - not good for husband and wife occupancy.
Large space, good beds,free drink and internet. Easy to hear someone else went to toilet.(toilet was outside the room)
free wifi in room. 24h availability of tea or coffee in the breakfast room (there is also a pc with printer for free to use). breakfast was nice. shower pressure was great too. I have no complaints about the hotel as it was what I expacted. I new I booked a basic room and looked up photos before booking, shower is a cabin in the room and the toilet was on the hall way but there was a sink in the room as well. The only comment is that the Tv didnt work but I was too lazy to get this fixed. no lift, so be prepared for a bit of stair climbing!
Nice historical small hotel in the very centre of Bonn
staff could not help enough . would def stay again
I really enjoyed the great location of the hotel right in the center of Bonn, as well as the friendliness of the staff working in the reception. Beside, the hotel offers the guests access to a fitness center next to the hotel which is really great especially after a day of working :) The quality of the bed wasn't really the best I have had and the very weak signal in the room for wifi access other than that I was quite happy with the hotel.
The breakfast was ok and the showers were good The receptionist was hostile and quite rude. Check your booking carefully since it was not clear whether your bathroom was private or not. The bed was broken. 1 towel provided for 2 people.
Stile. No parking place and difficult access by car. No elevator...and stairs really narrow.
Helpful service; welcome; good breakfast; coffee/tea always available, no charge No lift
very close to city centre but still quiet location
wireless easy and effective, stuff helpful even during night
Very pleasant hotel in the center of Bonn near the metro-station Juridicum. Good atmosphear to relax and sleep. The staff is very helpfull and polite. Breakfast was also good and not too simple for 6 Euro.
The room was very quite, the breakfast was very good and diversifay -
Location near the city, Second time we have stayed in an apartment and the privacy, comfort and space are all spot on. Nice breakfast with freshly cooked eggs to order. Modern room with good TV and music system and small kitchen. Found with Sat Nav, might be difficult without it. Location is a buy-off with ease of parking but we have managed to park each time.
Very clean and renewed recently. little expensive and no 24 hours reception.
The staff at the hotel are very friendly and helpful. Our room was quite large for European standards. It contained a refrigerator which we did not expect to have... Overall, we had a comfortable and enoyable stay. The breakfast was 6 euro/person and quite substantial and worth it. I would definitely stay at the Mercedes again.
It was a very comfortable quiet hotel, enjoyable breakfast no lift
The room smelled of smoke
location is good
excellent room, close to centre small bathroom although sufficient
comfort, convenience no
Very central and easy to find. very comfortable. Cost more than they originally quoted. They charged me for single use of double room when I had asked for two single rooms. I didn't ask for a double room and felt they shouldn't have charged me for this as it was their choice not mine.
there was no elevator. i had to go stairs with my big buggage.
Cleanliness and near the train station