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The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
great place will come back again...way too far away though no
we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
The valet parking staff went thru the stuff at the back seat of my car.
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
Very convenient to the casino. Quite pricey.
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
the overall service and accommodations
The G spa was great. That it is ecpensive on the weekends
We loved the view from our room on the 30th floor (top floor). If I were to do it again though I would reccomend future guests to ask for a "woods view". The bed was extremely comfortable & the bathroom was spacious complete with a glass enclosed shower and separate toilet area. Unless you were to use your Foxwoods points Kayak was a much better deal. It was better than the quoted nightly rate (w/ AAA discount applied) that I received from the hotel itself. Also the newest addition to the casino, Tanger Outlets, has an entrance very close by. It's to the right of the small food court & you can't miss the Broadway inspired marquee sign. If you or whoever you're traveling with are shoppers then this is definitely the place to visit. Stop by the Information counter first to inquire about their coupon books for additional $ savings if that interests you. I didn't like the additional up charges from the property $19.49 per night extra & $100 (refundable) security deposit. It felt like I was getting nickel & dimed before I even got to my room. Then come to find out the pool on property is seasonal & the only other one on property is inside the GSpa located on a lower level. So I go there with my girlfriend & there's another charge; $15 a piece for day passes to access the spa ($25 for non hotel guests). I mean what the hell DOES the resort fee cover then? The only other point (for which I removed one star) is location. Fox Tower (formerly MGM Grand) is a hike from the main gambling options & action @ Foxwoods. Although there are slots, table games, multiple dining options & a nightclub right downstairs the real heart of the casino (in my opinion) is on the other side. It's a lengthy walk or grab the free shuttle that transports guests all over the property (every 10-15 minutes from hotel lobby). Overall though, we had a great stay at the property & the likes definitely outweigh the dislikes. Just good to know all the fine print & details before you get there so I figured I'd share.
The location The lack of cleanliness on the beds ans furniture. Nobody wants to lay there head on other people's hair. I was moved and the next room had stains on the couch and a bit less hair on the bed than the one before. My family member had the same issue in the other room we rented.
I went with a group of friends for a friend's birthday. The concierge was amazing! They wrote "Happy Birthday" on the window and gave us complimentary chocolate-covered strawberries. Scorpion bar had excellent food and an awesome $7 sangria deal for Sunday night. The comedy club (right next door) also had an awesome beer deal ($20 all-you-can-drink). The entire complex was huge! There were so many different areas to explore. The rooms were very clean and the beds were very comfortable. It was pretty expensive, especially for a Sunday night. The experience was well worth it though!
Views, comfort and amenities I asked for a non smoking room because I have a respiratory issue. Even though the room had no ashtrays and the sign in the hall said no smoking it was obviously a smoking room recently. There were no other rooms available. At checkout I complained and they acknowledged that the floor had recently been changed to non smoking. Unfortunately, I was sick for 3 days after checking out... If it wasn't for that, our stay was wonderful.
Great time!!! I wanted to win more money lol....
I stayed there for 2 nights, the first night was fine, the room was very nicely appointed and comfortable. However, the second night there was a group of very loud, rowdy partyers in the room next to mine who started making a ton of noise at 2 am. I waited a bit to see if Security would step up and fix it, but until I called at 2:45 no one did anything. I will give them points for a fast response, but within minutes of them leaving, the noise started again. I think they could have stayed around a bit longer to make sure it didn't start again.
The hotel package we used for the weekend there was well worth it. Even though our time was spent roaming around and exploring as many places as possible it was nice to return back to the Fox Tower. We also met a guy by the name of Michael H. Gaudreau and he is the Concierge Representative. Very awesome guy! He helped us out with our bus information and was very welcoming and calm during a stressful situation. Time flies when you're having fun. :(
The staff and the casino So noisy i could hear the club from my room on the 14th floor. And price was not worth it 681 for 2 nights now good
The resturants were amazing and so were the waitstaff I didn't like the view of the tanger outlets roof especially when it was our one year wedding anniversary an asked for a nice view. Also the room was very small.
The spa is amazing The restaurant selections were same. Not really healthy options The wait for housekeeping and them not showing up was unacceptable at 500.00 a night.
I always stay at the Fox Tower when visiting Foxwoods. I find there to be less children and family running around because it is not directly near the outlets . Love playing the slots here and black jack tables are not always super crowded . Great spare of the moment trip on a Thursday because hotel prices are not to bad . Hotel check in is always so slow Everytime I go besides that Fox Tower is my favorite.
clean, quiet, upscale decor, great pillows and mattress, healthy and delicious breakfast,very friendly staff Need a platform somewhere in the room to place luggage
Hotel was clean, comfortable and decor was simple. Asking $3.50 for a small bottle of water is robbery. Lobby is inviting, breakfast is decent, although coffee isn't that good. We got an extended check out which was nice too. The front staff were morons. They told me there would be no "hold fee" on my credit card (I asked the gentleman three times to be clear and he clearly told me no) and I found out at check out they dish old $50. When I spoke to the girl at check out that I was misinformed, she smiled and shrugged her shoulders and said nothing. That was infuriating. I would have liked a "there must have been a miscommunication". She had no clue about anything. The shuttle service is a joke. They have 1 can that holds 20 people max (if that even) and we had to sit on laps to make he midnight shuttle. They charhe$3.50 for a small bottle of water! Even by NYC standards, that's a lot.
The staff was fabulous. They were very efficient, courteous and friendly. Our king bed room also had a small kitchen and sitting area and the room was very clean. They also have a wonderful free continental breakfast that included french toast and Egg McMuffin style sandwiches. There is a free shuttle to the Casino, but we drove over ourselves as it is only about a mile away and a quick drive to the Mohegan Sun Casino/Arena. We will definitely stay here again and highly recommend it.
I love the rooms and the service Everything was grrat
All rooms are kind of like suites, with a separate sitting area and sleeping area.
Pillows and mattress are the best! I could not control the room temperature. It was very cold for our taste. There was a thermostat, but it did not work.
We always enjoy our stay. Everything always goes smoothly. Price is fantastic so is the staff. Nice n quiet n very comfy. This one time though we had to switch rooms because we found hair under sheets n bathroom floor. This never happened before n got moved right away to a clean room.
Large rooms, a lot of space. Bathrooms were dirty. Not renovated like the rest. Tiles broken in shower, no handlebar. Dirty tiles
Clean and decent size rooms with separate sitting area , awesome . This will be he place where I'll stay when I do return to visit . Thanks
Located 5 min away from Mohegan Sun w a shuttle running every 30 min until midnight. If you plan on returning after midnight taxi was $7 for the two of us. The free breakfast was good w lots of selection. It does get busy and if u cannot find seating you can ask for a to go box to bring breakfast up to your room. The kitchen is open 24 hours so if you are looking for a midnight snack you can order from your room and go downstairs to pick it up when it's ready. The staff were very friendly and helpful. The lobby, cafe area and rooms were updated and kept very clean. We got a room w two queen beds and it was much larger then expected. There was a good sized sitting area w a pullout couch and the room was able to to sleep 6 people. Overall a great place. I have a bad back and the bed was too soft for my liking but my 16 y/o daughter thought they were very comfortable. It was a little pricey totaling about $235 a night. The prices may have been inflated since we were there for a concert.
The whirlpool tub was amazing! There was not a thing I didn't like!
Shuttle service to the casino was extremely convenient.
Hot tube was nice but wish the pool was open The pool was closed
very close to foxwoods and shuttle bus that takes you every hour. Clean and cozy rooms.
A mile from Foxwoods! Breakfast served until 11:40. Bar in hotel. Very large room and bathroom. Toiletries like makeup remover wipes in the bathroom ! Dunkin donuts across the street. Small TV. We may have gotten a handicap room but we enjoyed the space.
The staff was noticeably friendlier and more efficient than some at other hotels. Check-in person was genuine. Bar and restaurant staff was also efficient and friendly. Room was comfortable; bathroom is small but efficient.
Staff was super awesome
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
Nice quiet hotel. Near the casinos but not too near!
Good breakfast, friendly staff, convenient location to casinos and RI beaches
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
The bed and pillows. Close to Mohegan. It looked like something out of a horror movie when we drove up. The desk attendant was really slow and almost didn't give us our purchased room due to renovations (that we didn't know about becauae no one said anything...). Over all I was a bit disappointed because I had just gotten engaged, and wanted a nice place to rest. Honestly should've paid more money to go else where. And the attendant at check in made us feel really awkward and uncomfortable. Get rid of that 100yr old man.
The hotel staff were vary helpfull and pleasent. We requested a cot and local info,. Van driver picked us up on time.
Very courteous and helpful staff. They arranged for an extra shuttle bus to come so we would not miss our show. Wish they served some form of breakfast for the price
Proximity to Mohegan Sun Casino I didn't like the fact that I could hear water rushing through the walls everytime another guest flushed.
friendly, helpful staff. shuttle to mohegan sun casino. would have liked to have a refrigerator in the room.
the room was small but very clean and perfect for what we needed. the shuttle which ran every 20 minutes was a very convenient way to get back and forth from the casino we chose this hotel for the convenience to the casino they gave us a room on the second floor right above the front door of the hotelso every time somebody came back off the shuttle at night we can hear them talking and it woke us up. The bed was very hard. between the people coming in and making all the noise in the hard bed we didn't get much sleep check in was easy and the clerks are very friendly check out was just as easy .
We got charged for use of the safe, when we didn't request it. It was removed.
Comfortable rooms. Clean bathroom. Near end of breakfast it got a little messy around waffle machine area
Fantastic location, friendly staff, offer a basic but very good breakfast.(No eggs but waffles, fruit, yogurt, choice of breads and pastry, crisp hot and oatmeal, juice, coffee etc. The room's are laid out well spacious island with microwave above fridge below, mini Sink and plenty if counter space. The fan/ heater had a fan only constant option that I like for white noise. The beds were very comfortable! Usually I don't sleep all the first night, no problems here. We had a suite. The hotel wad nIce and quiet. The room was very clean upon arrival, as was the hotel in general.The only reason I didn't leave four stars for cleanliness was the maid didn't empty and clean the coffee machine( extremely minor). There werer HUGE mirrors as back boards behind both beds which kind of me seemed a little weird. They made the room feel bigger though so I just dressed with My back to them...Lol.
Everything was great no complaints
I like that you can hang around in your robe all day, even while eating lunch or dinner. The spa was too packed! We had to wait to get into the sauna, steam room and the Jacuzzi because there was just too many people in them. Also the security people. I like that they have security, but I felt like it was way too much. I'm a mature woman and I felt like if I did one thing wrong, I would get kicked out of the place. A little uncomfortable.
beautiful historical hotel, very antique in feeling wish the rate included breakfast
Pool was available for good hours 6 AM to 10 PM. Clean comfortable room staff was very accomidating. Literally next door to a Walmart and right near all the main highways Had to pay for for breakfast
I stayed for one night . The front desk was very friendly and helpful. We also had breakfast in the morning and the fresh omelets were awesome. We had a good time. Definitely recommend this hotel
Location was great, nice hotel, good breakfast. Don't care for the mattress, tried different adjustments with no improvement.
Bed smell clean & was very comfortable. No toothpaste, toilet seat was dirty
The staff couldn't have been more friendly or helpful. We were very happy with our stay.
Hotel staff (front desk, valet, cleaning crew) was excellent. Great service! The hotel was able to accommodate our request of staying an extra night during a busy weekend. THank you.
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Very comfortable rooms,clean many amenities. People smoking in non smoking areas
It was part of the casino which meant no driving. That's always a good thing. There is so many rooms on each floor it feels like you have to walk a mile to and from the elevators.
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Smoking was allowed inside.
Non smoking rooms availability None
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The staff is great and the place is clean nothing.. I will return for other visits
proximity to fun! I'd advise people who do not smoke to be sure to ask for a nonsmoking room. We did and it was our only escape from smokers...the non smoking gambling site is small and with little action, there was little to keep us there.
Clean showers Not at all it was a great experience I'm doing a survey
I liked to be in the middle of everything. I like that there was room service! They also give you free bottled water during your stay in your room. All the staff that I encountered were fabulous and I liked the free valet parking. The enormous amount of walking. Even though you're in the middle of just about everything it's a lot of walking. I was at the end room and it literally was a quarter mile walk just to get to the elevator. Then once you're out of the elevator it's another quarter mile to a half mile walk to the restaurants near the casinos. I also did not like that there are no microwaves in the rooms. It was explained to me that they created "problems".
For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too We're not picky. Everything was just fine
Comfort of room with fridge and microwave. Free HBO Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.
It was very conveniently located I was disappointed that I was charged more than was originally quoted
The rooms were clean and odor-free, the mattresses extremely comfortable, many pillows were provided. My kids loved the continental breakfast, especially the make-it-yourself waffle maker. They also loved the pool. There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion. They also took off some money for the time that it was not fixed. There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion.
Room was very clean. The continental breakfast had fixings for omlettes and making waffles. Front desk suggested a dinner oplace that was closed and in an unsafe neighborhood.