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Helpfulness and friendliness of staff of the staff I did not like the way the gentleman in the restaurant (we assumed the manager) barged in front of me to reprimand the duty hostess. We had observed her for at least 30 minutes and had commented to each other on the excellent job she was doing as the restaurant was becoming busier. Disappointed the cleaner was in our room as we returned from breakfast.
The setting was beautiful and I really liked the gym. The staff were all very friendly and the room was comfortable and well-designed. Thought it was very cheeky that you added £24 for breakfast that I didn't eat be 'default'. The reason I specifically took a room without breakfast is because I was going out for a meal with family nearby. Also it was very hard to reach reception by telephone - once I waited a full ten minutes.
Absolutely everything, the hotel staff were friendly, helpful, polite. The hotel itself is fantastic, the stay not long enough!!
Everything it was wonderful could not fault it.
Nice new stylish rooms, decent food Noise on Saturday night until 1am - avoid staying on Saturdays due to wedding receptions.
Staff were enthusiastic to help make our stay enjoyable New Hotel with a few teething problems, when all problems sorted out, this is a good hotel and I will definitely return The large ugly picture of a cow on bedroom wall (we covered this with a large bath towel) The safe was not secured to the wall (I could have carried this under my arm) For those that like bathroom privacy, the bathroom window into the bedroom may not be your thing Small wardrobe space to hang clothes for two people
we were only there for a very short night stay, so can not realistically comment.
the staff were extremely friendly and helpful. The location was beautiful. The room was comfortable and well appointed. Another option for dining would be nice as well as a place to get snacks after hours.
The staff were very friendly and welcoming. The hotel was up market & stylish. You could have walked about in designer, formal or leisure wear and no-one would have batted an eye. 100% for cleanliness. The food was excellent and catered for all tastes.
The hotel & rooms were beautiful. The pool was nice & clean. The location was lovely. I was not able to benefit fully from the use of the pool with my children due to time restrictions. I did not find the staff easy to talk to. The childrens menu for my stay was not available. I had a leaking tap in my room. I did not think paying an extra £40 for the tea/coffee & toiletries package was worthwhile.
friendly staff and helpfull room very small ( in roof ). bed very uncomfortable.
Ease of booking in. The receptionist was very pleasant. the hotel was ideally situated for our needs. The room was very hot despite the radiator not being on.
The lovely situation, the charm of the old building....
Staff were very helpful and prompt delivery of room service. The location and view. Small double bed which was not comfortable and clearly the mattress needs replacing
The staff were welcoming and friendly, the rooms very spacious and service in the dining room good. Food varied and mostly very good The bar was not as comfortable as the lounge. .
the room was lovely and big, lovely view ov the sea, the bathroom was a decent size
it had a nice veiw over looking wales
Thew food was excellent both breakfast and evening meal. The toilet did not flush the toiloet paper away.
Staff all fine - good service in Restaurant. Room 204 - Bathroom completely out of date - shower useless - difficult to flush toilet Towel rail loose - needs a complete overhaul and a good clean
Large family room with a seven foot king size bed and a single divan. Freeview tv and free car parking. Hot drink facilities. Great view across the Severn estuary to Wales. Selef service hot breakfast in pleasant surroundings. Carpet well worn and badly fitted around bathroom door. Lack of double glazing means not eco-friendly on a very cold night, but room heated ok.
Handy location for sightseeing around Somerset Over priced for a basic room without breakfast.
the room was beautiful and spacious on two floors.. It was a clean modern design which was highly stylish yet with an air of country comfort. The breakfast was served in the pub which was a really quaint traditional country inn. The receptionist stayed up until 2.30 to greet us as our plane was delayed. She was delightful.
The room and all its facilities. The cleanliness, design and layout, the whole place was beautiful We felt that the staff were rushing us to have our meal to get cleaned up and the bar closed early at 10.50 without any notice. The menu was fabulous and we just wanted to enjoy it.
An excellent service, with first class accommodation and good food No
Modern, comfortable food. Very good, well above average pub grub. Charming, helpful staff Lack of working telephone in room - but staff let me use their phone in bar, with no charge
Excellent room and location. No hot water in the shower
The food was excellent and the staff were helpful at every turn You would probably need a car to stay here as Taxi's have to come from Bristol
Large, modern room. Beautifully finished. Simple and stylish. Spotlessly clean. Quiet. Large en-suite with amazing water pressure in a full-size shower. Lighting a little too subdued if you needed to work.
There are like individual little houses with private parking just in front of your room door. So you have to carry your luggage about 3 yards... I had to leave hotel at 5am. I didint have to waste my time checking out: just left the card in the room, in the car outside the door and gone. Interior is stylish, beautiful cosy bar in front. Staff is very helpful and friendly.
Lovely room - spacious modern and clean Day we stayed was unseasonally cold - would have been good if heating in room had been turned on when the room was made up as the room wasnt even warm until the middle of the night due to the high ceiling :-(
The hotel staff were extremely helpful, friendly and chatty and particularly accomodating to our dog. Room was clean and tidy Chaelt room was too hot and stuffy
friendliness of the staff and food excellent
It was great for the dog - just open the chalet door and straight out to the woods. We appreciated the countryside too! The manager of the hotel was not as welcoming as the rest of the staff, who were extremely nice and helpful.
Very helpful staff Very expensive bar
Your staff were extremely accomodating. We will use the hotel again when flying from Bristol
The staff were very friendly and attentive, the room was perfect and the surroundings of the hotel were lovely
The welcome and homeliness, the room was very comfortable and the food excellent. Well done you have got it right. We will certainly be back.
quality ambience, good food and very affordable none
The evening staff were helpful and friendly This is a weekend hotel! I had two rooms booked, both were not the clean, my colleagues bathroom had not been cleaned, I asked the hotel reception to knock a little off that room, because both rooms were not that clean, they refused! Wouldnt go back for that reason.
near to Bristol Airport
Lovely room. Friendly staff and great breakfast!
We stayed in a well designed room. The proprietor spoilt us every morning with a very nice breakfast and ensured we had everything we wanted. This was perfect to relax away from city life. N/A
close to Bristol Airport The lack of eating facilities, and the room was cold
The bed was comfortable. On arrival we were not expected. We were told on arrival they did not do dinner even although on the web site the menue was shown both as a set meal and al'acart. After travelling four hours we had to drive approx 2 miles to have a meal. Milton's Lodge is over priced for what it is and I would not reccomend it to anyone.
The room was very tidy, spacious and with all creature comforts required. The lady that ran the guest house was very hospitable and could not have been more polite. Only one bad point stops this from being all round excellent; the inadequate shower facility which initally had enough water coming out of it to just about wet a baby's head although we just about got enough out of it! Admittedly we were only there for one night, but that should not matter. I think the owners should change the shower head or install a new more powerful shower altogether.
excellent room, fab facilities in bedrooms, very very comfy with homly feel no would have liked to stay longer
Made to feel very welcome on arrival. Everything was explained clearly to me. Clean, spacious, well maintained rooms. Only stayed for breakfast but this was of a very high standard None
Friendly, helpful staff. Good location regarding wedding we were attending. Lovely big room, different in style than the usual double room.
Proximity to airport was very good. Bed was extremely comfortable as well. Couldn't seem to get the heating working and with the large room it was a bit cold, would have been good if the room was warm before i checked in. Apart from that though the room and service was good.
Fast no fuss registration. Very friendly and helpful staff. No facility for any food earlier than 8am on Saturday. Consideration should be given to offering a packed breakfast and tea/coffee for early risers.