Reviews for Budget in Broomfield
- All reviews 100%
May 16 2017
Attempted Unacceptable Substitute at Pickup
Pros: The car I eventually was provided was very nice and in line with what I reserved.
Cons: At pickup, the agent at the counter attempted to provide a jumbo sized van in place of the Chrysler 200 (or similar) Standard car I reserved for my trip. When I refused the switch, I was told it was all that was available. I needed to pickup the car and start my trip, so that was both annoying and stressful. After a few minutes, the agent provided a Buick Larcrosse that was very nice, but only after I said that I would cancel and rent from another rental service. Not what a customer wants to deal with for a reserved booking at the start of a planned trip.
Dec 27 2016
Pros: Pickup was quick and nice and clean office setting, helpful associate. 1/3 of cost from airport.
Nov 29 2016
Pros: Vehicle was brand new and very clean.
Cons: One man operation. Took forever to get car. The return was much quicker, but they didn't offer any drop off service.
Nov 29 2016
Pros: Easy pick up and return at the rental location. Returned a day early without issues adjusting the pricing. The customer service was excellent....
Cons: I ended up with a Ford Expedition. I am more of a GM guy and would have preferred a Suburban, but would have like to be given an option. Overall, the SUV was nice and was not really an issue.