Reviews for Budget in Cleveland
- All reviews 100%
Sep 14 2017
It was the first time I rented a car through budget and loved it
Pros: Liked the quality of the car and even the car pick up and return is a smooth process
Cons: I think the car could have been more clean
Sep 13 2017
Cons: Car smelled like a ashtray. It was horrible. There were no options and all they did was spray air fresheners which made it smell like a flavored cigarette for the first 20 minutes then straight up cigarettes after that. Windows down for sure. Sad
Sep 7 2017
Cons: We called to extend the rental by an extra day, when discussing the rate with the customer service agent, he gave us an estimate of $15 for the extra day. It sounded too good to be true so we asked again just to be sure. We agreed to a second day since the price is so low. When we followed up again to look into keeping the car for the entire weekend we were told our balance was $150 (not including miles). I understand that the $15 was an estimate, but 10x as much?!? That's just dirty.
Aug 24 2017
Rental as planned
Pros: I was greeted and treated very kindly and quickly and my rental, Pacifica, was ready and in good shape. I drove from Cleveland to Salt Lake City and had no issues and nothing to complain about the vehicle. I am pleased with Budget.