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10.0
Pros:Drop off was super easy!Reviewed Jun 6 2021
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8.0
Pros:Car was nice, Mitz Outback. Staff was very accomodating and friendly.Cons:I would not have changed anything.Reviewed Mar 11 2021
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10.0
Pros:Linda was super nice and helpful. Pick up and drop off couldn't have been easier.Cons:I could smell that someone had smoked in the car before, but they kept the car nice a clean.Reviewed Sep 20 2020
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5.6
Cons:The 23+% sales tax was Highway Robbery, nobody told me about that !!Reviewed Jun 21 2020
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3.6
Pros:the drop off guy was greatCons:they over charged me, i had to walk the parking lot to dig my rental out of snow, they didn’t release my deposit right away.Reviewed Mar 31 2020
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6.8
Smelled horrible!Pros:Was a nice car and I enjoyed to smooth riding and all wheel drive.Cons:The car wasn't very clean. The windows were yellow from someone smoking and it smelled horrible inside the car.Reviewed Nov 27 2018
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4.0
Car availability not as advertised.Pros:The people were friendly.Cons:Kayak failed to represent the actual cars available. Budget does not offer the types of vehicles advertised on Kayak. We needed a seven passenger vehicle and Budget did not have anything the met or needs.Reviewed Sep 11 2018
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9.2
Nissan Rogue heating system not so goodPros:The service and ease of pick up and drop off. No shuttle just a short walk over and pick up at airport.Cons:The heating system in the very cold Duluth, Minnesota area could not keep up. You had to constanly turn the cooler air on to keep the windows from fogging. This was not a toasty warm car to ride in.Reviewed Feb 11 2018
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10.0
staff shined tooPros:The vehicle itself was outstanding and the staff were shining examples of Minnesota nice!Reviewed Jan 16 2017
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2.0
A complete waste of time and moneyCons:Apparently even though there is only one airport in Duluth, it is divided into a "private" airport area and the public one. The booking was unknowingly made for the "private" airport area, but I only found this out 2 days after arriving at the Budget rental in the main airport area and discovered that no one was there. I was still charged for the private insurance. Will never book a car rental through Kayak or Budget again.Reviewed Jan 7 2017
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2.0
Never again!Cons:Rental never happened! It's a good thing I called the day before to confirm reservation. Agent asked where I was taking car. I said I thought that was an odd question, since the rental included unlimited miles. She explained that they had "boundary restrictions" on their rentals and the car could ONLY be used in Minnesota or Wisconsin! That was never mentioned during prior telephone confirmation of the original reservation despite my mentioning it was for a two week road trip to the East coast. I was told it was "in the fine print" in the online reservation form. It seems to me that information is too critical to be buried in "fine print"! I had to cancel and scramble around to find another agency with no such restrictions, that could provide me with a car on less than 24 hour notice. It cost me more than $100 more! Budget will never see ANY business from me or my family in the future.Reviewed Oct 22 2015
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