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6.0
Pros:MehCons:Took a while to get help on line. Woman kept trying to yo sell me. Car needed air and was dirty on the outsideReviewed Apr 16 2021
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4.0
Pros:Only one employee working the pickup and drop off counter. Waited 1 hour plus to pick up a car.Reviewed Feb 5 2021
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4.4
Pros:It ran like you would expectCons:It really smelled like cigarettes which is always annoying. The brakes were so touchy you could barely press on them without jerking to a stop. The car was filthy when I picked it up. There was no attendant when I went to drop it off.Reviewed Sep 23 2019
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7.6
Pros:Not really. The staff person was very hurried, didn't give me good directions to the car, talked too fast, couldn't understand him when he did talk. I had to ask him to repeat himself several times. I'm NOT hard of hearing.Cons:Staff rep needs customer service and communication training.Reviewed Apr 19 2019
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10.0
Pros:Short line. Great customer service.Cons:If you don't fill up with gas the surcharge is extreme.Reviewed Nov 14 2018
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10.0
Pros:Great service, very helpful staffReviewed Nov 13 2018
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10.0
Pros:The process was quick and easy. The agent was very friendly and helpful. Returning the rental was an easy process as well.Cons:Everything was amazing. Nothing to dislike.Reviewed Sep 24 2017
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10.0
Customer service was AMAZING!Pros:There were a number of people at the counter and yet the service was timely, efficient, kind - all of which are deeply appreciated by tired travelers in a hurry. It was a freak storm situation as well, and the customer service staff was incredibly sensitive to the hazards on the road and set me up in the perfect car for the journey. I can't say thanks enough.Reviewed Sep 13 2017
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8.0
Pros:Very easy dropoff.Reviewed Jul 30 2017
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3.6
Fresno Air Terminal Budget Rental Car kicks LAX Budget's Butt!Pros:Customer service at FAT return was excellent. There was zero wait and they credited me for returning my car with a 1/4 tank of gas (since that's what crappy LAX Budget sent me out with). Really nice that these people know how to treat customers. If I ever rent from Budget again, it would be because of the customer service at Fresno Air Terminal.Reviewed Jul 28 2017
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9.2
Pros:Great for the price.Cons:The car could have been cleaner.Reviewed Jul 16 2017
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8.0
Pros:Was there too early to make a difference.....Reviewed Mar 10 2017
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