2.0
This is the absolute worst experience I’ve had renting a car. The Hertz Redbank location staff was terrible. I had to keep going in and out of the office to tell him of issues. The van they had for us was dirty, filled with garbage, not vacuumed and the seats were wet. The outside had dents and was filthy. We asked for another van and there was one available. This one was cleaner on the outside and newer, however there was garbage all over, dirty seats, and we also found marijuana butts on the floor inside the van. We had to thoroughly clean the inside before we would let our family inside.Reviewed Jun 8 2026
review from![kayak]()
2.0
Size vehicle was not as promised or represented.Reviewed Jun 8 2026
review from![kayak]()
8.0
Bit of a wait at the counter and a bit of a shocker at the $750 deposit butvotherwise would have been an excellent rating.Reviewed Jun 7 2026
review from![kayak]()
4.0
Pickup experience terrible. Waited almost an hour in line. Took 15 minutes or more per customer. Get better software! It should take 2-3 min per customer. Car was parked in wrong spot. When leaving lot, attendant was quite rude about it, excusing us of taking the wrong car when it was Budget's screw up.Reviewed Jun 7 2026
review from![kayak]()
2.0
Didn’t let us take the car despite information to the contraryReviewed Jun 7 2026
review from![kayak]()
10.0
Everything was nice and professionalReviewed Jun 7 2026
review from![kayak]()
6.0
The vehicle has a maintenance light on and before I realized it we was already driving out of town for vacation. Have me a worry of breaking downReviewed Jun 6 2026
review from![kayak]()
2.0
It was awful! Got in late and person behind the counter charged me for things I said I didn't need (like gas). Went from $200 to $700 rental and put a $7000 hold on my credit card. He said it was all clear in the reservation but it was not. I changed my mind and did not rent a car. Beware of up charges before you get there!!Reviewed Jun 6 2026
review from![kayak]()
2.0
Waited 2.5 hours in queue with every single customer before and after us arguing with them about how much they had paid and needed to pay more. I paid for full insurance before but they refused to accept that and I had to pay an extra 225 euros. Worst car hire ever!Reviewed Jun 6 2026
review from![kayak]()
2.0
Budget Rent a Car on Clinton Highway does the bait and switch. They advertised a Tesla 3 for $61 a day and then when I got there they said there's your car a fully electric Genesis. They never had a Tesla in the first place. Liars and deceitful, shady business people. I'm sure they hope that people are desperate enough that they will just take that car, but that is not what I ordered and I called twice on different days to make sure they had the Tesla for me and I was assured they did. LiarsReviewed Jun 5 2026
review from![kayak]()
2.0
Bad smell in car and not completely cleaned.Reviewed Jun 5 2026
review from![kayak]()
2.0
Could NOT get the car! Previously I was able to book the car for my son, and he picked it up at the airport. This time they would NOT do it without me being there personally. Same airport, same desk. Frustrating.Reviewed Jun 5 2026
review from![kayak]()
