Cons: Well people just enjoy a clean vehicle with a fresh smell with a comfortable ride to get them to and from there destination safely
Pros: Staff were extremely friendly. It was refreshing
Cons: Counter was not staffed when I arrived to pick up my car. No signage indicating if they were open or closed. Had to wait more than 5 minutes before staff came back to the counter from outside the building. I don't mind waiting a few minutes but would like to have seen a sign that said "be right back"
Pros: very nice
Cons: Off hand I think it was very good since I had not rented a car in about 30 years..
Pros: Woman at check-in was very friendly, knowledgeable and quick.
Cons: Car smelled like smoke on the interior, back seat looked dirty
Cons: It had a nasty smell...like the previous drivers had smoked in it.
Pros: Good staff
Cons: Cheaper prices
Pros: Good customer service, pick up and drop off at airport very convenient.
Pros: Staff was helpful at pickup but we had the wrong space number where the car was located.
Can’t reach customer service by phone
Pros: Friendly at checkout with a nice car and easy access for rental and return.
Cons: Tried for an hour to reach customer service and finally gave up after the runaround.
Cons: Pick-up in the airport which was a mess due to reconstruction was confusing.
Car reeked of cigarette smoke.
Pros: The folks at the counter were most helpful. We had to walk a ways to find the car. It was 11 pm, we had flown across the country. We were exhausted, hungry and we still had to find our way to the hotel.
Cons: Had we not been so tired and hungry and if it hadn’t been so late, we would have walked back to the rental car area and exchanged our car. The car reeked of cigarette smoke the entire 3 days we had it, even though we drove with the windows open when possible and ran the fan. It was awful. And the car had many scratches and dings, which we photographed before leaving the garage. It was a very bad experience.
Trying to charge me more than reserved price
Cons: They are trying to charge me an extra $20 for gas. I showed them the receipt for gas and they still billed me for gas. Very frustrating