Pros: After making the reservation with Kayak, Throfty car rental ended up not having any cars available once I checked in at the counter in Syracuse. It was after 11pm. Luckily I was able to get another car with another rental company but paid a lot more.
Cons: Feel like I can't trust a Kayak car rental reservation
Nov 29 2015
Pros: Friendly staff
Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.
Oct 11 2016
Cons: We reserved a Full size and it was too small so had to upgrade and it cost us more. Don't feel the Ford Full size is a true FULL size car
Cons: Pick-up in Syracuse was long. I had the advantage of the line getting shorter when a customer left to get a car elsewhere
No one was available to check car in at Rochester.
Waited over 10 minutes. Ended up leaving keys on counter