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4.0
The car was unacceptably dirty. Neither the exterior nor the interior had been cleaned. Bugs on the windshield and hood, food in the interior side pockets, stained and dirty seats, ripped floor mats, and windshield wipers with the rubber hanging off — an unacceptable condition for the price. I intend to follow up this review with an email to customer service.Reviewed Jul 11 2023
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2.0
Car not available for 1 hour plus. Cancelled rental and used Uber.Reviewed Jun 27 2023
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10.0
Agent in Pensacola was confusing, saying because I arrive early to pick up vehicle (less than an hour early), I would be charged an extra day. I never did understand his explanation.Reviewed Apr 24 2023
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2.0
I didn't have a happy experience AT ALL. I rented a 15 passenger van 2 months PRIOR to my pick up date. Something went wrong and they didn't have what I asked to rent, BUT I COULD HAVE A 12 PASSENGER VAN FOR THE PRICE OF THE 15, SINCE THE RATES INCREASED. Not once was I notified that there was a problem, not one apology from anyone on the counter. For my so called inconvenience, I was told to bring the van back empty (not filled with gas) and I should just be happy I got any van because I showed up for pickup at 2:30pm instead of 12pm. I was late due to a flight delay in St Louis, MO but you had the option to cancel my rental after 2 hours late. JUST WOW. When I did return the van before my scheduled time, I was charged $206.79 for 20.7 gallons at $9.99/gallon. I would have filled the van up had I known that! I will never use Budget or Avis again. I don't know why I bothered writing this. You got your money, NO ONE CARES!Reviewed Feb 20 2023
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10.0
The guy who checked me in, Archie, was excellent. Provided helpful info about the area and was pleasant and professional.Reviewed Dec 4 2022
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10.0
The lady at the front desk was extremely helpful and very nice. It made my trip so much easier. Thank you.Reviewed Nov 1 2022
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2.0
I waited for over 2 hours for my vehicle at the airport and then waited another 30 minutes in the garage only to find out literally the only vehicle they had was a minivan and not the truck I needed. 3 other people went after me and picked up other vehicles but for some reason they singled me out and literally just ignored me while I waited patiently. The staff were not clear in what the problem was nor was there any sort of management or sense of urgency. I want a refund for wasting my time, giving me a terrible large oversized vehicle for me just one person, for my one vacation I take a year, and doing nothing to treat me as a customer or person. They could have easily given me a small car or suv but said no when asked.. minivan only. They also messed up on the booking and added a day before I even picked it up.Reviewed Sep 19 2022
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2.0
It took almost an hour to get our car (and we had a six month old baby in 80+ degree heat) after we spent 30 minutes at the desk on the paperwork. Sounds like the location of the cars was far away from the airport even though we had a reservation for a van and the correct pick up time.Reviewed Aug 21 2022
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2.0
The guy at the counter was not helpful even mocked me then when i go to pick up the keys the workers sat there on their phones and had bad attitudes my advice dont rent from budget ad Pensacola airportReviewed Aug 9 2022
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10.0
Everything was perfect. Thank youReviewed May 28 2022
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6.0
Car reeked of cigarette smoke.Reviewed May 28 2022
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2.0
Car pick up process took more than 3 hours from time I entered line (with existing reservation) to time I was given keys to vehicle. Missed important engagement due to this unanticipated inconvenience.Reviewed May 18 2022
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