Find reviews that mention:
2.0
Nice car, lousy attitude of personnel, and ridiculous over-rental-time policy. Let’s face it: Travel involves lots of unexpected events….like cancelled flights. But be assured…..that doesn’t matter to Avis or their employees, even if you’re only two hours late. They’re gonna charge you another FULL day — with a “so sad…..too bad” attitude. I have told Avis they have lost a good customer forever. Arrogance and stupid policies don’t mix well with proper customer service.Reviewed Apr 8 2022
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8.0
Great car. 5 stars except drop off wouldn't let me pay with a different credit card without going to office.Reviewed Nov 7 2021
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4.0
Pros:Drop off was super easyCons:30 minute wait to get to the counter then another 30 minute wait for them to get our vehicle to us. Why we waited we watched the shuttle driver park and walk in to get a bag of food, then when I asked how long until he had our vehicle he said it was next. Only to bring the wrong one. About 30 minutes later we had our vehicle.Reviewed Jul 6 2021
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2.0
Pros:Nothing. No cars available.Cons:Dont let me reserve a car if none are available.Reviewed Feb 1 2021
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8.0
Pros:Yes, very easy pickup and drop off and person checking me out was very friendly and sfraightfoward.Reviewed Oct 19 2020
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4.4
Cons:We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.Reviewed Jun 26 2020
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3.6
Pros:NothingCons:Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time. Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road. On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!Reviewed Nov 11 2019
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4.8
Inconvenient dropoffCons:Had to walk inside airport terminal to complete dropoffReviewed Jul 20 2017
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5.6
Greg ZCons:I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.Reviewed Jun 23 2017
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9.6
Nice car, clean, good price.Pros:Everything was smooth - beginning to end from pickup to dropoff. No complaints. Nice, new, clean car.Cons:One annoying thing was the repeated attempts at upselling me from the vehicle class I reserved.Reviewed Jun 2 2017
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8.0
Pros:price and quality of the vehicleCons:25 minutes to prepare the car when I had made the reservation weeks before.Reviewed May 4 2017
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6.4
Pros:Nice CarCons:Not being able to understand the AVIS rep due to accent, had to call back and get another customer service # and rep to resolve extending rental carReviewed Apr 29 2017
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