Reviews for Budget in Pensacola
- All reviews 100%
Based on 56 reviews
May 23 2017
Easy traffic in and out
Pros: Pensacola is not a major airport, very relaxing
May 9 2017
Cons: The car I rented has a problem with acceleration from a stop. Seems like a transmission problem maybe?
May 9 2017
Budget 800 number receptionist not helpful
Cons: We called the 800 Budget number to check on something before picking up our car. The agent was rude and incompetent. Very disappointing.
Apr 27 2017
Pros: Rate was good , they gave us an upgrade
Cons: Line was a little long and slow
Mar 27 2017
Pensacola Rental Spring Break 2017
Pros: Like the courteous and quick service at the Budget counter, as we arrived to Pensacola very late due to cancelled flights...we were very tired and ready to get to our vacation rental. The drop off was quick and easy.
Cons: We had contracted for a small SUV, and were told that they had none. We were given a Chev Impala, which worked out okay for the four of us, but an SUV would have been better...second time recently that I have not been given the car style that was requested. The Chev Impala smelled awful...lots of cigarette smell lingering. We had to leave the windows open on our drive to the condo, and then purchased a car air freshener for the rest of the trip. If it had not been so late when we picked up the car, I would have driven back and requested a new car for the trip! I did tell the drop off inspector about the smoke smell, and she was not interested in hearing about it...no apology.
Nov 28 2016
Pros: Flexibility to return the car to a different airport, although it was not cheap.
Cons: They charged me a full tank in advance. I came to realize later it was much cheaper in the outside, even if filled at the same price. I do not understand why the difference (from $59 to less than $40).
Nov 9 2016
Cons: Trying to trick me into paying more for the car paying for an extra day and trying to add insurance even after I told them I was covered.
Oct 24 2016
Pros: Very easy to get in and out on the road! Walked in at 11am and left by 11:10! Got a free upgrade out of the deal too because they didn't have the smaller car I requested.
Cons: This particular location didn't open until 11am on Sunday. I was wanting to leave earlier and tried switching my pickup location to the airport which opened at 5am. The rate was going to be much higher for my one-way trip (over $100 more to be exact)! And it is a small office/staff that they have there so it was a little hard to get in touch with them over the phone without being put on hold for a long period.
Oct 4 2016
Pros: The original price was spot on.
Cons: There was a death, I had to change plans and the amount they charged for the adjustment was outrageous.
Sep 19 2016
Cons: My reservation was for 11am in Pensacola. I arrived at the budget counter at 10:30. I waited about 20 minutes before I got to the counter. Once I was at the counter that took another 15 minutes. Then I was sent outside to pick up my car. It didn't seem like there was a very efficient system for getting the cars. Everyone that was in front of me in line inside was still waiting for their cars outside. I waited outside for about another 20 mins before a car was brought around to me. Therefore, I received he car 25 mins after my reservation time. I had to be somewhere by 1:30pm and still had a 2 hour drive. Therefore I cut it very close. The budget counter inside and outside were using cell phones to call each other about cars. It seemed very inefficient and everyone was confused about what car to bring down. Isn't there a computer system that could just send the car request outside and then by the time you get outside your car is there for you?
Sep 6 2016
Cons: The car smelled like a locker room - dank, ugh. Couldn't stand to be in it
Aug 24 2016
Dirty dirty dirty
Pros: Large vehicle
Cons: Filthy dirty
Aug 14 2016
Pros: the car the service the company
Jul 24 2016
Pros: Quick check in. Car was clean and good condition,tank was full. Check out was fast.
Jul 6 2016
Drop off only
Pros: There were no issues with returning the car to the Pensacola Airport.
Jul 6 2016
Pros: Friendly and helpful!
Cons: Couldn't drop it at a closer location.
Apr 16 2016
Cons: Failed to meet expectations and do as they say
Apr 12 2016
Pros: They offered me an upgrade that they thought I would like.
Cons: It was way more money than I planned on spending, but I took it anyway.
Mar 7 2016
Cons: I picked up my reservation early and told the attendant that I would still return it within 24 hours from the time of pick up. She acknowledged she understood and made adjustments to the reservation. When I returned the car they charged me for the additional hours from the original reservation time even though I returned it within 24 hours.
Jan 30 2016
Car was clean and in good maintena.
Pros: The car was clean and drove well.
Cons: Focus tranny is quirky in low gears.
Nov 23 2015
Great for the price.
Pros: Once I had the car it ran fine and the trip was innexpensive.
Cons: It did take me a while to wait in line at the airport and the cars dashboard was not very clean. When I arrived at mdestination the clerk was not very friendly, however I didn't have to talk to her much so that was fine.
Nov 16 2015
Pros: The price
Cons: Waiting for a car that was reserved but not ready. When ready it had some damage that had to be noted in the inspection sheet. Inspection sheet did not get copied well on my copy.