Reviews for Budget in Pensacola
- All reviews 100%
Oct 24 2016
Pros: Very easy to get in and out on the road! Walked in at 11am and left by 11:10! Got a free upgrade out of the deal too because they didn't have the smaller car I requested.
Cons: This particular location didn't open until 11am on Sunday. I was wanting to leave earlier and tried switching my pickup location to the airport which opened at 5am. The rate was going to be much higher for my one-way trip (over $100 more to be exact)! And it is a small office/staff that they have there so it was a little hard to get in touch with them over the phone without being put on hold for a long period.
Oct 4 2016
Pros: The original price was spot on.
Cons: There was a death, I had to change plans and the amount they charged for the adjustment was outrageous.
Sep 19 2016
Cons: My reservation was for 11am in Pensacola. I arrived at the budget counter at 10:30. I waited about 20 minutes before I got to the counter. Once I was at the counter that took another 15 minutes. Then I was sent outside to pick up my car. It didn't seem like there was a very efficient system for getting the cars. Everyone that was in front of me in line inside was still waiting for their cars outside. I waited outside for about another 20 mins before a car was brought around to me. Therefore, I received he car 25 mins after my reservation time. I had to be somewhere by 1:30pm and still had a 2 hour drive. Therefore I cut it very close. The budget counter inside and outside were using cell phones to call each other about cars. It seemed very inefficient and everyone was confused about what car to bring down. Isn't there a computer system that could just send the car request outside and then by the time you get outside your car is there for you?
Sep 6 2016
Cons: The car smelled like a locker room - dank, ugh. Couldn't stand to be in it