Find reviews that mention:
2.0
over 1 hour wait to pick up a few hours later driver door wouldnt close never againReviewed May 18 2023
review from![kayak]()
2.0
I had to wait an hour in the pickup line only to find out budget gave my rental to another person. Never renting with them again.Reviewed May 1 2023
review from![kayak]()
2.0
Long lines… spent two hours in line to pick up a reservation. Two people were assigned to the same reservation. Had to go back in to resolve the issue ChaosReviewed May 1 2023
review from![kayak]()
4.0
The vehicle was nice. The customer service was trash and I received different information once I got to the counter which really put me on a bind the day I picked up my rental.Reviewed Apr 1 2023
review from![kayak]()
10.0
Everything was great except the pick up and drop off lines. Those were way way too long. Over an hour wait to get the car.Reviewed Mar 30 2023
review from![kayak]()
6.0
Return was a breeze. They had a good selection of vehicles that matched my choice. After getting the car, it was quick getting out. Shuttle was fast and efficient. Picking up the car, there was about an 1.5-2 hour wait in line, then they rented my vehicle to another person as well so we had to go back inside.Reviewed Mar 29 2023
review from![kayak]()
2.0
No cars availableReviewed Mar 27 2023
review from![kayak]()
2.0
Very disappointed with the staff when picking up. One guy was talking down to a customer. The rest acted like they would prefer to be anyplace else. My car was beat. Smelled like pot. Their other cities are fine. St Louis is the problem.Reviewed Mar 22 2023
review from![kayak]()
2.0
I reserved a mustang. Got there and they didn’t have a mustang or anything comparable. What’s the point in reserving a car if they don’t actually reserve it for you?Reviewed Feb 10 2023
review from![kayak]()
2.0
Absolutely horrible experience. Line was 1hr+ and then you still had to wait for a car to be ready. Avoid at all costs!!Reviewed Feb 9 2023
review from![kayak]()
4.0
They added another 130 for something I don't know what it is. I need to call them to dispute it. They are very slow at moving you through the rental process-it almost seems deliberate.Reviewed Jan 25 2023
review from![kayak]()
2.0
Wait time to pick up vehicle was almost an hour.Reviewed Jan 23 2023
review from![kayak]()